There are not enough stars I can give this company. It all started after 3 phone calls to 3 of their competitors on a Friday evening at 4:45 pm.
Just by chance, I found them on an internet search and knew it was a prayer answered when Ashlynn called me back to let me know they had a pump truck available and on its way. We weren't sure why, or what the problem(s) were but they understood the importance of having "facilities" for my 88 year old, non-mobile mother. About an hour later- the pump truck pulled in. Duck was GREAT! We chatted, laughed and learned a bit about not only what he was seeing but also the next steps to be taken. Because Duck understood our situation and showed up, we could get through the night with my mother. Thank you Duck!!!
First thing the next morning (Saturday) Ashlynn phoned to let us know she and Evit were on their way. After lots of trouble - shooting, it was determined an electrician would be required. I phoned my electrician and he was an hour away. Ashlynn and Evit had squeezed us in before a planned family gathering so they left to attend. Electrician showed up, found the issue and we were ready for Ashlynn and Evit to return. We had decided there were some system components to replace due to their age.
Duck, Ashlynn and Evit all know what customer service is and truthfully, it has been years since I, as a customer, felt appreciated! I don't say this lightly! They all are in the top 3 experiences I've had throughout my life, and I ain't no spring chicken!!!
It was a crappy (pun intended) situation and Flow- Rite made it almost enjoyable. It's not that I want to go through this again but I GUARANTEE, Flow-Rite will be my first call and I will shout it from the mountain tops, they are the BEST company to deal with!
Don't believe me? Call em - you'll be writing a 6 star review too! I AM that confident!
Thank you, Thank You, THANK YOU Duck, Ashlynn and Evit!! read more