I recently rented a roto rooter from this store that was not performing properly. I stopped in to…read moretalk to the owner whose name is Andrew. After our conversation about the machine not performing properly, Andrew turned the whole problem around and blamed me for his non performing machine. Andrew had no sympathy or care about my problem. I am 65 years old and the broken worn out machine cost me $86.27 from my social security check. Andrew's customer service was dry and non-existent. I need to warn Ocala of this small business. I will be going to Lowes for all my needs instead of supporting this small business called home hardware on 3446 East Silver Springs Blvd in the Publix shopping plaza. Fool me once, shame on me. There will not be a fool me twice.

Hours posted aren't accurate, and if you come 15 minutes before close to closing expect them to be…read morecrotchety. If the two older folks who were keeping the store are the owners, maybe it's time to pack up shop. They clearly hate their store and customers.

I am on oxygen 24/7 and my oxygen level drops making me unsteady. Was in the store the cashier…read morerecognizes me with my oxygen tubes in my nose. I ask if I could get a chair I felt weak. No she said, expressing no concern . I am recommending Home Hardware have a chair for their elderly OTOW customers. We spend a lot of money at Home Hardware because the guys are terrific and accommodating unlike this female cashier.

I visited Home Hardware to find a specific metric screw for a television bracket. Mitch assisted me…read moremultiple times in determining the appropriate metric screw. He mentioned during my last visit that if the screw did not fit, I should bring in the television so we could resolve the issue together. Consequently, I took my Samsung television to the store. After several trips in and out, he successfully identified the correct solution! I am extremely thankful to Mitch; any business would be fortunate to have him on their team. I will certainly return to Home Hardware for all my project requirements. Thank you once more, Mitch!

Friendly staff provide exceptional customer service and stock unique parts unavailable at major…read moreretailers.

Just a honest man who runs the place. I had an experience that was embarrassing yet teachable and…read morehe just made it seem forgettable after a few minutes trusting me to do a thing He wouldn't normal do for a customer. Now it's a place I would love to shop at for my tools and materials just because the environment. I would say this. Go and find out what this mean to you !! Michael

My burger was not cooked all the way, it was red in the middle of it. Most of the staff there is…read morenice. One little lady never smiled and she was the one that cooked my burger.

It was literally the 1st day in Ocala and we needed a bracket to mount a chandelier. I had no idea…read morewhere to go and Gilbert's came up in Yelp so off I went I know not where. I literally had no idea where I was so it seemed like "do I turn here?! Can it possibly be this far along this road!!? Where the heck am I!!?" but then there it was. It's a great little place very much with a country General Store vibe. It's an Ace so it's got a bit of everything and better quality goods generally than HD and/or Lowe's, but nowhere near the size. Very nice, helpful service. Now that I'm a bit more familiar with the area, I don't think it's any farther away than HD or Lowe's so for basic hardware items I think it's a neat place to go.