I recently rented a roto rooter from this store that was not performing properly. I stopped in to talk to the owner whose name is Andrew. After our conversation about the machine not performing properly, Andrew turned the whole problem around and blamed me for his non performing machine. Andrew had no sympathy or care about my problem. I am 65 years old and the broken worn out machine cost me $86.27 from my social security check. Andrew's customer service was dry and non-existent. I need to warn Ocala of this small business. I will be going to Lowes for all my needs instead of supporting this small business called home hardware on 3446 East Silver Springs Blvd in the Publix shopping plaza. Fool me once, shame on me. There will not be a fool me twice. read more

Hours posted aren't accurate, and if you come 15 minutes before close to closing expect them to be crotchety. If the two older folks who were keeping the store are the owners, maybe it's time to pack up shop. They clearly hate their store and customers. read more

I know people have made it bad around the world, but not everyone! My husband and I love doing yard work or shopping in stores we never been in, but when you get that "Can I help you service?" Tone in a way like hurry up and get out the store.. I am a well known Nurse and he is a daily Truck driver who deals with people everyday, and I'm sad to say I'm saddened by my experience! I will not be going back! read more

There used to be a hardware store on every corner, but those days are long gone. Now called True Value Hardware, I believe it is the only hardware chain left. Going here is much more enjoyable than the big box stores. You can just pull right up and don't have to fight for a parking space. Aside from that, there's no need to walk aroud an entire box store. You know where you are and what you came there for. It also seems that when I am in a big box tore heare alwasomething. At True Value all the aiales are stacked with multiples of any given item. You also receive personalized service like you always did at a hardware store. On a recent visit not one but 2 associates asked me if I needed help finding anything. The store is always clean and prices are good. Don't forget you can also buy plants and decor there! read more

Home Hardware - Hardware Stores Near Me - Ocala, Florida

My friend, a disable veteran, purchased a very expensive grill from Home Hardware, it didn't work. We attempted to return it to the cashier, but she called Matt over. He immediately questioned my friend on how she used it and then left to make a call. He returned after some time with options, none of which were giving her a complete refund. My friend decided to take the option of returning the money MINUS a 20% restocking fee. Matt explained to us that we were not eligible to get the entire sum back because it had been used. If you would like to go to a store and be treated with disrespect and not get your money back on a faulty item or treating veterans badly, then I would suggest shopping here. read more

Nice store, nice and helpful people. Easy access for RV LPG fill, although they require all people and pets to exit the rig while it's being filled. (?) read more

I have rented machines from this place close to 20 years. I even rented a machine on Friday and had no issues. But when I rented the machine on Saturday morning, in less than an hour I realized that the machine did not work properly. It was supposed to be their strongest concrete mixer and it could handle up to 160lbs. I had it down to 60lbs and it still did not work. I returned the machine the same day. Had to get a cheap machine from harbour freight and it worked beautifully. The manager at home hardware (true value) didn't care that his machine didn't work at the level that it should and created tons of excuses as to why the machine might not work properly and also complaining that the machine is dirty. We cleaned the machine, the machine didn't work and on top of that your machine is supposed to be of a high grade and a cheap $250 machine from harbour freight did the trick. Classic case of not my problem and I'm going to give you lots of excuses instead of taking care of you and keeping you as a customer. By the way it's only $48 that I'm asking for the return, I spent $92 the day before on the other machine with no issue. It's not about the money, it's about me having reliance on a machine from a store and then when it doesn't work I get the run around. Like I said I've been shopping and renting from this hardware store for almost 20 years with no issues. Now it's under new management or ownership and it's crap. They have lost my business for life. I hope you all join me and do not shop at this store as well. DO NOT SHOP AT HOME HARDWARE (former True Value) read more

Excellent hardware store. Nothing like the big box stores. Always plenty of friendly help. The last tIme I went, a Wednesday, in the middle of the day, there were three employees who greeted me when I walked in. All willing to help me. I'd definitely recommend this store. read more

This is a great hardware store. They have just about everything including great hot popcorn. There are experienced helpers wandering around whose sole purpose is to help with project ideas. I've shopped here for 30 years and the only problem is one woman that works at the register. She's been here since the dawn of time and her attitude suggests that she could use a nap. One cranky employee can ruin the entire shopping experience. If it wasn't for the ONE cranky employee I would have given this store 5 plus stars. read more

This True Value and the people that work there are the Frajizzles! Just like the other two posters say. I drive all the way across town to them just because they are the only place that will sell me individual sheets of sandpaper, just like a real hardware store should. read more

My first stop for anything hardware. They are not any closer than Lowes or Harbor Freight but it's worth the small premium in price to be greeted at the door, walked to the correct aisle, shown the correct item and discuss application and installation to your heart's content. They also have a great rental department, fill gas bottles, and I think even notary stuff. It's next door to Publix so after you're done getting your post church donuts, just stroll on over and pick up that roller for the painting you really should get done, or that weird, hard to find stainless left handed smoke drifter for tonights s'mores. Tom H. in Ocala read more

I watched a video on the web to correctly measure for a screen for an aluminum window. Had correct measurements for opening and Ron said no problem. Brought screen home and it was too small. Called and returned screen [ and then they say that they would put spring tension tabs on if for a tight fit ]. I called the next day at 11:00 am and still the screen was not ready when I spoke to Andrew he was very rude with a bad tone.he told me to just come and pick up my money they weren't going to complete the job. That was three round trips to this store (ten miles one way) and needless to say I was disappointed that they could couldn't complete a simple job. I don't know why they could not do the job. Will not be shopping there anymore needless to say out of frustration I will be taking my business elsewhere. read more

I was 12th on a list of people waiting for a generator for hurricane Mathew. I was called at 3:47pm and told the truck with the generators had arrived and to come right in and pick it up. I arrived at 4:04 pm. There was not a generator for me. I was told there were only 8 on the truck and they are all taken. I was told I could reserve one that may come in on a truck on Saturday but that I would have to pay for it now. I said ok, but if it does not come in on Saturday I can get my card refunded for the $699 correct? I was told NO you are paying for it now and they are non refundable, no returns or exchanges for any reason. I said what if the generator does not come in for several weeks. Employee " it's too bad, we are not getting stuck with it. Your money will not be refunded no matter how long it takes to get here. And although we expect a truck to arrive with them and you are high on the list to get one, there is no guarantee." The price for the generator was 100 to 150 more than Amazon for similar wattage. This True Value can f off. Will never shop here again. read more

I had been a long time customer here and had an ok experience up until recently when a young guy who claimed to be the owner named Andrew was really rude and told me to go rent somewhere else because I asked him if he could start getting out the trailer and loader I had rented before so I wouldn't lose that 40 mins from my rental time it took to go before. He contradicted himself by saying they needed an hour to prep it but then saying it would only be 5 mins after I paid. When I questioned that he was very defensive and had a mean tone. In fact when I asked his name and who the owner was he got right up to my face and was very confrontational when he told me it was him. I later called corporate Cust serv. And they confirmed that he was not the name they had listed as the main owner. I had received rude service prior when during a rental tech problem I was having I called and got him who basically blamed me for the saw not starting. On another occasion I witnessed him berating an elderly man for not being in the correct aisle he sent him. It's a shame I used to really like that store compared to the big hardware stores but there's way to much attitude in there. At least at lowes or Home Depot there's accountability for this behavior, my guess here is that he's the owners son and no one tells him what to do. read more