I received excelente service. I went to purchase an edger. They only had three and the boxes all looked open and in bad shape. Mark opened a box for me and it was brand new, all parts in the box. He still gave me a discount due to the condition of the box. read more

there should be a 'no star' option. I ordered windows May 30, 2025 and have had wrong sized windows delivered twice. I was told they would be installed the beginning of December. All of the windows I received were the wrong size but was told that they would put a rush on them and I would receive them within two weeks. That didn't happen. The next date was January 23rd but that has come and gone and no windows. They are great about calling and giving an 'update' but the update is always a procrastination, no firm information. My advice is if you want windows, do not go to Lowes. The installation company has been wonderful to work with, but unfortunately, they have no influence with Lowes. read more

I went in looking for furniture hardware , and a very kind gentleman who was stocking in that area helped me find what I needed. When they didn't have enough of one type of connector I needed , he looked up which nearby Lowe's had some in stock and gave me directions as I am not from here ( was visiting my daughter) He was so friendly and happy and it was just a nice experience during a busy time running errands in an unfamiliar area away from home. read more

I went with Lowe's to do my countertop install and the third person party they used was terrible. Not only that, Lowe's response afterwards was just as terrible. Please see my concerns with Jackson Stoneworks and please save yourself, do not use Lowe's for your projects. My experience with Jackson Stone Works was extremely frustrating from start to finish. In the beginning, Nic was quick to get me scheduled within about a week, which gave me confidence in the process. Unfortunately, that was the only part that moved efficiently. After measurements were taken, everything came to a halt. Samantha, while polite, had very poor communication throughout the entire process. She initially told me my sink wouldn't fit and asked me to find another. I did--twice--only to find out the required measurement had never been disclosed in her emails. After two failed attempts, she offered to find one for me, which I appreciated... but then never followed through. I had to reach out multiple times before she finally sent an option--and it wasn't even the color or material I had originally wanted. At that point, I at least had the correct measurements and was able to find one myself. This alone dragged out over a week, which is unreasonable for something so simple. Once that was resolved, I was told my slab would be ordered. Then I was told the slabs didn't match... then they did... and then suddenly they didn't again, requiring new ones to be ordered. More weeks passed with zero proactive communication. I had to reach out every single time for updates, which is unacceptable customer service. What was initially projected to take around 3 weeks ended up taking closer to 8. And after all of that, when installation finally happened, my stove no longer fit. The installers themselves were very kind, but when the issue was reported, I was told Samantha would reach out. She finally did--Friday after 5 PM--via email, with no apology or acknowledgment of the inconvenience. Instead, she essentially dismissed the issue and told me to find a cabinet professional on my own. No accountability, no solution, no effort to help. The same person who spent over a week going back and forth about sink measurements never once verified stove measurements--something that now leaves me with an additional problem to fix. Overall, this was a very disappointing experience marked by poor communication, lack of attention to detail, and zero accountability. I cannot, in good conscience, recommend this company. read more

Great experience! Paul in the paint section was very helpful with making my selection and giving advice. Would recommend!

I have never been through so much passing of the buck as I did with Lowe's. Bought a lawn mover , didn't work , can't return because we need a RA from the manufacturer, called they don't do that. Called Lowe's , nope , call manufacture. Went back-and-forth for quite a few days. Now I've escalated the claim was told I'd be called back in 24 hours. It's been three days no call. I call back they know nothing. My 30 days ends tomorrow read more

Went to this Lowe's on 1/16/2026 to buy a toolbox, ask an employee for assistance told him what I wanted, we looked at the toolbox on display, and it was damaged, this employee was working self-checkout and was very friendly, he ask another employee if there was any more in the back, the second employee checked and said that they had two in back, the first employee tried to get someone to go get one and even paged for someone to come help us nobody showed up, the first employee even talk to a female employee and she said she couldn't because she had to be at the counter, still no one showed up he said he didn't want lose a sale, after about 15-20 min we got tired of waiting and still no help so we left, I don't recommend shopping at this store it seems they don't care about sales, not going back there, if Home Depot across the road had the same toolbox I would of gone over there when I left Lowe's, it's a shame Lowe's customer service has gotten so bad read more

Never apply for a Lowes Credit card. I was approved to for $1,100 and bought a appliance and have not missed a payment, but they cut off my availability to spend. I and own $368.00 left with $0.00 AVALIABE TO SPEND. THEY ARE CROOKS. USE A CREDIT CARD NOT Lowes. read more

One star is one too many as this particular Lowe's has the worst customer service. This morning (6/21/24), I went to pick up my online order. I ordered curbside delivery because of back and hip issues, otherwise I would go in and pick it up myself. In the app I received a notice they're running a little behind. Okay, fine, I can wait. Half an hour later, still nothing. So I gimped my way into the store and there was staff available, standing around. I mentioned waiting for half an hour and they could have cared less. No acknowledgement, not even a perfunctory apology. I asked about an item I ordered that wasn't in the bag. The head cashier, I didn't catch her name, told me it was not on the order. I'm pointed out that it was indeed on the same order. Not even an "Oops, I'm sorry." Nothing. Again, they could care less. If I can help it, I will not shop at this Lowe's again. read more

I've reconsidered. Amazing Looking forward ti my home project where Lowe's can be my go to contracting store As a former contractor, thank you team! Shout out to Peter Caffaro!!! read more

Ocala, Florida: Did not honor the price shown on the display. A stack of kitchen faucets were on a sale rack. We took one up front and it didn't ring up correctly even tho it was the same name as the sign. A manager would not come to the front to talk to us. They sent us back to Kari the plumbing manager. She was rude and lied to us. She tried to dismiss us and I asked for her name. She proudly spelled it out in that attitude of hers I wish Lowes wasn't so desperate for workers and would treat their customers better! read more

It only gets a star because I have to make a selection. I have been fighting with Lowe's for 5 months due to their extreme negligence. I have written proof of offers made to me and they are refusing to honor this and requesting I sign a release, releasing them. I will not. If I do not hear back with a reasonable compensation I will be getting a lawyer. I rather lose more money than not tell everyone not to go with Lowe's read more

Team member, Mark, was very knowledgeable and friendly! He made the shopping experience easy and pleasant.

This review is specific to Loews corporate counter top pricing. I was fooled for a bit by the $39.00 a sq ft for Granite Counter Tops that includes installation. What I thought was going to be a $3200.00 job became $5958.86 Almost $3000.00 more. Here is there deal, they were going to charge $115.00 for each plug cut out, $68.00 x 8 for each metal counter top support bracket, $308.00 each for the 2 45 degree angles cuts in the counter top. $139.00 for ea rough cut drop in sink holes and $289.00 for the Kitchen sink under mount cut. Then a $544.00 charge I never did figure out what it was for. Being a bit upset and having done stone counter tops more than a few times in the past I CALLED TWO COMPANY'S both were shocked a my story but had heard it before. They both charged about $4.00 more per sq ft and the ONLY 2 extra charges were $100.00 for the kitchen under mount finished cut and $15.00 for each of the 6 needed metal counter top supports. for a total of $3,802.00!!! These are both very high end companies and I will review the one I pick after the job is done. The Staff at lowes were very thoughtful and were aware of the gouging but their hands were tied. read more

Absolutely pleasure buying stuff to build my 5/5/3 Great service and delivery Appreciate planning and staffing all great service people read more

How disappointing. Bought a protection plan, put in a claim, received a check, the check bounced. The bank said the the account number could not be located. Called 22nd phone numbers that were given to me by Lowe's staff. Just kept a getting the call this number response. Then the last number I called guy sent me to the first name i called. I wasted an hour and 1/2 on this with no result. I will be telling me people about this incident through Facebook in my community unless this problem is rectified, read more

Worst customer service ever. We went in and put in a request for a quote on installing a new fence at my mom's house in Ft. McCoy. We live in Arizona and had been out to visit and went with her to set up the estimate appointment. They never showed up, no call, no email, nothing. When we called they said they canceled it because they don't just do removals of old fences. Somehow the part about buying new fencing and installing it was omitted. Scheduled a new date and time. Once again my elderly mother waited all day and they never showed up again. My husband got an email saying it was canceled with no explanation. What kind of crap is this Loews? Loews in Tucson is great not sure why yours sucks so bad. Now we are in a pickle to help my momma get her fence repaired because of incompetence. We are in Arizona which makes this much harder. Don't rely on Loews to get the job done y'all. read more

Worked there for a year. I am 71 years old. The store is always short handed and I at times covered half the store at times. I never complained. I was assigned to restore a storage area which took several months. Upon completion . The manager Michael Pagano cut my 20 hour week after we agreed on that schedule knowing I would leave. So I'm out of a job that I really enjoyed. Thanks Pagano. read more

On November 10, 2019, my husband and I went to the Lowe's Store, 3535 SW 36th Ave, Ocala, Florida, to purchase appliances for a new home we had built. We picked out a refrigerator, stove, microwave, washer, and dryer... Over $4000 worth of appliances and two hours spent with the sales rep picking everything out and making sure everything we needed was purchased. We were told that we could schedule delivery when we needed them so we did. So the day before they were supposed to deliver I got a call stating that my delivery was scheduled between 11 and 3. So the day of delivery we waited around and it was an absolutely beautiful day outside but we couldn't go anywhere because we were getting our appliances delivered, so we thought. When no delivery truck was showing up I decided I would call the phone number that I was given that was in charge of delivery. I have since found out these are contracted delivery companIes, not Lowe's, but a company called XPO representing Lowes and was told that no, our appliances were not being delivered that day. No reason why just it was not happening. So the next day I got on the phone to The Lowe's store mentioned above where I purchased the appliances and was told by the woman there that she called and our delivery she assured mewould be the next day. Why isn't our order being delivered? We don't know...So we wait... No delivery truck... AGAIN...Called XPO again and spoke with a woman who was supposed to call me back regarding why we were not getting delivery. Still waiting for her call. Called back and spoke with a man that was investigating and supposed to give us a call back. Still waiting for that call back as well. Yeah, right. That's just their ploy to get you off the phone so they don't have to deal with you. So my husband and I drive to the store and asked to speak to the manager. He's not there, the assistant manager is busy with someone else, so I get to speak to the woman in person that I spoke to on the phone the day before. So at the store she got on the phone and after waiting about 10 minutes the person on the other end of the line wanted to speak with us. They indicated that they could deliver our appliances in three days and I said no. Then she offered two days and I said no. And then I told her to just cancel the order. We are getting our new home inspected tomorrow to receive our certificate of occupancy and without the appliances the inspector will not pass the home. So we go to another local store, MVB Appliances in Ocala Florida, and they have appliances right there that we purchased and they will deliver it for us tomorrow. Note to self: if the appliance company you're buying from does not do their own deliveries then you need to walk right back out of the store. It's not worth the frustration and time wasted that you can't get back and you don't get compensated for. We will never buy another item from Lowe's again. Their customer service is subpar. Their delivery is subpar. Don't even waste your time. -- read more

Lowe's Home Improvement - One of the messages I got telling me that my appliances were going to be delivered when in fact this was a total lie! - Nurseries & Gardening Near Me - Ocala, Florida

The Loew's Store # 440 of Ocala,Fl. (3535 SW 36th Ave. has extremely POOR Customer Service! I was looking to purchase a utility sink for our laundry room and after paying for an install estimate ($35 for one of their local plumbers) we went to the store again the following day to get the final, total installed price (the plumber stated that it would be available by then). We went to the same store dept. and even spoke to the same salesman? They didn't have an estimate and after driving to that store (#440) I was a little concerned/upset. The folks working at that time didn't seem to care that we drove all that way just to finalize and pay for our deal. So we just went across the street to Home Depot and purchased it there. I really wonder how much business that Lowe's Store # 440 is losing because of these employees poor Customer Service? Normally I don't complain but you can't fix a problem unless you are aware of it! Regards, Herb Eldridge 4550 SE 89th Place Road Ocala,Florida 34480 407-595-3677 or 407-803-3518 P.S. Please fix this problem -- **Thanks** read more

Stopped in this Lowes to purchase hurricane supplies to bring to my family and friends in Fort Myers after Ian left it in ruins. The power washer didn't work and the customer service was horrible when I tried to get this issue resolved. I would not recommend this store to anyone read more

I pray this will help another customer that shops at Lowe's in Ocala Florida. In case you're not aware Lowe's contracts with XPO for delivery and installation of any major appliance. as a customer I would look at the reviews for XPO, that will tell you everything you need to know. RUN!!!! Second thing to bring to your attention, their extended warranty service is the absolute pits. I have been dealing with Assurant( Lowe's extended warranty provider) for several weeks to receive a refund on appliances that were never delivered to me. I canceled the appliances as soon as I found out who delivers for them now. for weeks, five different emails and all I get is the runaround. It's an absolute shame that at one time Lowes was top notch. Not anymore, customer service for Assurant is deplorable. do yourself a favor before this could happen to you, investigate XPO and Assurant. read more

My elderly mom and service disabled vet father purchased a Maytag washer in February of 2021. they also purchased a 5yr service plan. 6 weeks ago the washer went out and the part is on back order from Maytag. there is no end in site to the backordered part. I went yesterday to our local Silver springs store in Ocala to see what they could do to help. We went to talk to a store manager and they looked into it the next day. they called today to say because part is ordered there is nothing they can do about it. so my 70yr old mother is still washing her clothes in her kitchen sink. lowes should and could make Maytag honor their service agreement and replace the washer, but are choosing to do nothing. Don't buy from Lowes and certainly don't waste money on service agreement...... read more

Had a customer order a dishwasher which was $799. I drove 2 hours away to pick it up as she is not able to pick it up herself. They couldn't find my order even with my Invoice from Lowe's. Then proceeded to tell me 15 minutes later that the person whose credit card is on it has to pick it up. And a different lady kept making smart remarks saying stop helping me an help other people in line. Lowe's standard have seriously dropped and I will recommend everyone to avoid every Lowe's possible. read more

Approaching one of year resolving custom cabinet issues with the designer. Both designers I worked with are no longer at the store, and even the department manager I was working with is not there either. This store is disorganized and not efficient in any way. Head on down to the Silver Springs store instead to give them your business. read more

This store is closer to my home and I go there on occasion when I am pressed for time. Most of the time, I regret it. Literally, you cannot find an employee to help you or answer your questions unless you do a major search of the store and honestly, most of the time, they have no idea what you are asking them. The garden department is typically pretty smart and on top of their game- although there is one guy that works there that is lazy as crap. If he has never heard of something (like a trellis) he will tell you that they do not carry them. Go to the women that work in that department if you want to know anything. The lines are usually really long and no one seems to care. Oh wait, unless you are walking out the last door with a receipt in your hand. Magically, the cashier is there asking to see your receipt. Customer service absolutely sucks and the woman working in customer service is nasty and horrible- even to the employees (much nicer than the boss lady) that are obviously under her. If you call to complain then I wish you great luck in the store manager ever answering the phone. I've had too many bad experiences with this store to even tell on Yelp. Most of the time, it's not something horrible but it usually leaves me wishing I drove to the competitor in the other direction. Lessons are learned slowly I suppose. read more

Poor service at Lowe's on 200 in Ocala. This is not the first time. I needed help and was told by a man sitting in a chair to go get a guy in roofing and a cart. This was after I asked where an item was and his response was down there. Why is Lowe's paying someone to not be helpful? I will not return to this store. I will shop Home Depot! read more

The greatest thing about this Lowes... When the shelf is empty for the item you need. Home Depot is directly across the street. Thanks Home Depot. read more

This store has sparse inventory and assistance is non-existent in two trips to this store. After one trip I had not planned to ever return but time adjust the attitude and back I went -- only worse, not better! Really a disappointment - used to be a Lowe's fan. read more

The best best Lowes , the best people there. No other Lowes can beat this one. From the manager, the Assistant manager and all that work there. It is like a family store! read more

I encountered a very rude employee in a black shirt named Dale at this store. I believe he was a member of the mst team. He flat out refused to assist me, saying it wasnt his job and that I should find someone else. He used several vulgar words while doing this as well. I will never go back to this lowes where apparently employees can be so rude to customers. read more

I love Lowe's. I can usually find what I am looking for with out assistance, but if I need it I have a ways gotten great help. I totally dig Lowe's over the big orange competitor. read more

Lexy was very professional and very helpful helping me purchase an electric blower. Thanks Lexy

Lowes is ok if you are looking for a decent price but are not expecting service. I bought a lawn mower there last year and just needed a replacement deck belt. They told me they don't carry it and can't get it. They said they carry limited belts and blades for the mowers they sell. I think this is poor service. Belts and blades are the most commonly needed parts and to not carry them is poor. I would recommend if you buy a mower there to ask specifically if they carry belts and blades. My poor experience really turned me off. read more

I have been a big supporter of Lowe's for a long time, but the resent handling of a Freezer under warranty makes me crazy. The freezer was looked at by a service rep, with a part ordered, only to realize that it was going to cost more than it was worth. We were instructed to return it to a store only to be told that even with the credit card statement and it's serial number listed, it would not be accepted.REALLY! We own a Real Estate company that does a lot of business here since we deal in rentals, that could change. The only reason I gave a 2 star, was people at least answered the phone.We have been told someone would be in touch. BTW, freezer was less than 6 months old and actually part of our personal home appliances. read more

Just moved into a new house with my mom in Ocala about a month ago and we have gone to Lowes for everything we needed! Always someone around to help and if someone doesn't know something they find someone else. Made the mistake of going to Home Depot once and won't ever do that again. read more

Looking for security system for house and was getting helped by a nice gentleman. An older woman asked if I needed help and I informed her I was already getting help and she rudely replied "with??" And i informed her that I needed a security system for the house and she states " I guess the real question is...what neighborhood do you live in?" FIRST OFF.....dont ask invasive questions and just lead us to the security systems Please and Thank You....SECOND OFF Does it matter what neighborhood we live in to just want to feel safe?? the nerve of that employee. She needs a life read more

This store practices discriminating hiring practices. I received an interview just so the manager could get a thrill out of insulting me. The service is so poor because of hiring practices. The management only wants people inferior to them. read more

Employees are not at all friendly ! The lumber department is the worst. No purpose in trying the commercial sales desk or anyone in that department. Sales have no savings. It's worth the time to go over to the Home Depot across the street. At least the employees know what they are doing and are nice. I would not recommend this Lowe's store to anyone. Oh ... Don't try to be nice to any of the employees there as they will stab you in the back. read more

bought ceiling fan and paid 90 dollars for install by lowe's 3rd party "handy.com" contractor (cause that's how lowes does it now via a central number--no onsite contractor desk anymore), so contract was scheduled to show on 12/14 at 11:30, did not, got lost they said, and never bothered to locate home in huge development. called them to find whereabouts and they wouldn't answer my calls. finally called lowe's help number for installations at 888-516-1010. girls answering was nice and apologetic about no show, and arrange for another contractor to come do install 2.5 days later. if this is the kind of vetting of "quality" contractors they get to represent lowes maybe i will be taking my business to some place else, like a regular small business to do the work. lowes install services seems to have really gone down hill over the years. i would personally be ashamed of such shoddy service. what is lowe's advertisement say, "enjoy shopping at lowes".....i don't think so. read more