I ordered a Murray riding lawnmower online and scheduled delivery. The delivery was a fiasco and ended with the driver canceling my delivery because he was worried that the trees in the development would damage his truck, even though everyone else's trucks aka: UPS, FedEx etc. has no issues and run back and forth every day, this guy refused to do it. So I had to pick it up with a Toyota truck. So the whole process was problematic and most of the employees I had to deal with were rude and unhelpful to say the least, but Nate took control of my situation and solved everything. He was amazing and I am very grateful for his help. A happy ending only because of Nate. I'm happy to know that the HD manager is paying attention. Please know that half of the staff that I interacted with regarding this purchase were not polite nor helpful. The third party delivery service has more control over the process than you do, unfortunately. Fortunately though, the few good ones saved the day. read more

Still the garage door opener has not been installed and have not heard from the installer

Shout out to LORI and CHANTAL in the flooring department! It has been a long time since I have had the pleasure of this level of attentive service at a big box hardware store, but THEY were incredible! Timely, helpful, attentive and incredibly engaging! Thank you!! read more

This is the closest location to our home but still is like a 20 minute drive. We did not plan on purchasing anything particular but since we just moved and are doing a lot of renovating, it's always a good idea to check everything out. We visited the first time on a Sunday and it was super busy. There were so many cars in the lot, along with very bad drivers, and the store was full of customers. It actually felt crowded for such a massive sized store. I opened up a Home Depot credit card when we purchased our home because I knew we would be purchasing so many items and using their services for a good year or two. I had to pay off the washer and dryer combo within 6 months in order to avoid interest and when we visited here, my card did not have enough availability to purchase a stand alone freezer. We settled on a pressure washer. It was $100 and works fine. There was not much clearance in this store or fabulous deals for that matter. The store was chaotic and felt dirty but most home improvement stores make me feel like I have dust and dirt caked on me after I leave. I would like to shop here again, but maybe on a weeknight to avoid the chaos and crowds. read more

Went today 8/13/2025 to purchase 500.00 in lumber ..recieved no help from employees..went to rent a truck and they asked me if I had my phone so I could scan a code and fill out the rental agreement..what kind of customer service is this .Went to Lowes and bought all my lumber and all did was sign the rental agreement and was on my way... read more

Shout out to Tammy, customer service and Reese who helped me so much to find the people I needed to get some big items. Both employees were so friendly, helpful, patient, with great people skills. The store was jammed on 35th Terrace, yet they were friendly as could be. I could tell they enjoyed working there. It's so pleasant to meet nice people and both of these women represent Home Depot very well. read more

I want to give a shoutout to Ashley who was my cashier in the garden department and Michael who loaded my car with all the plant and soil I bought... if it wasn't for them I would not be back at the store...Angie called a guy named Philip to help and he was one of the rudest person ever.. after spending almost 1,000 dollars in 2 days, I expect better service but he was in no way helpful or courteous.. If you have a bad day, please call in sick, you represent the store after all... read more

Delivery service was horrendous!! First time they tried, the dryer was defective. Then it took over a week to try again with the second one. I ordered a new dryer with vent kit. (Ridgid kit for 27.48). What I received was a tin foil hose that doesn't meet code for fires. I did not realize until after the drivers and install was done. My husband moved the dryer 1 inch and the vent fell off the back of the dryer. Then he noticed the holes and cuts in the actual vent itself. Then proceeded to look over what they actually did. Yike take a look at the pics i have uploaded. The vent attached to the outside wall area, also has holes in it. I would recommend you check the work and the what you actually ordered and paid for before the drivers leave. read more

The Home Depot - Attached at Dryer - Nurseries & Gardening Near Me - Ocala, Florida

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Worst nursey I have ever been in. Rude staff if you can find anyone. No sled cart.. We were there at 9-30 am today October 31st. Poor selection. Cashier barely spoke any English. We have ordered items and shopped at this store before. However the nursery is a joke. Went to Lowes found most of what we needed, and the staff was amazing in their nursery department. So long HD. read more

If you have a home project you have got to make a few trips to Home Depot. Garden center has lots of selections!

Switching to Lowes. Half the aisles are closed or blocked. Many carts loaded with inventory scattered everywhere. The inventory management here is awful. Looks like a tornado hit the store most days. read more

I am sorry there is not a well earned zero stars. I buy from Home Depot all over the country. Hands down, with no reservation, I vote Ocala the WORST store in the Country. The paint department is a "Dumpster on fire." If you bring in THEIR color and THEIR SKU number, they will provide a color (See photo) five shades off from the color on sample and online. Then, they will mix some black in at a feeble attempt to try and match. But some cans had two ounces of black and some had three. Oops! They sell paints called "Oops" that have errors. The whole department should have an OOPS sign over it instead of PAINT. End result? My house was two different colors! If you ask them to match with a sample, they can NOT do that either! Or by eyeballing it. My assistant had me on video and the paint person said over and over "I don't know what to do. I don't know what to do." I DO! Shop elsewhere! Managers are worthless. So lazy, they will not even walk from service desk to the department in question. I have ordered when it says: "In stock in store." I order curbside. I know it is too much for this store to figure out, so my assistant goes in. It did not say online half the order was coming in a WEEK. They get my money, then they get half an order ready! Paying my guy by the hour over and over and products are not ready. Yesterday, I ordered four handles for a cabinet. Two of them matched, but we're NOT what I ordered. One was what I ordered, and one was another mismatch. That is a 75 percent error rate on an order that has only four pieces? HINT! Check the drawers with handles in them, sometimes YOU or customers put back in wrong drawer. It is AlWAYS a frustrating array of disorder and chaos paired with idiocy and apathy. To my dismay, I will still have to go in for a few things, but I prepare myself with a vigor that can only parallel with a visit to the DMV. Good thing I am a comedy writer, maybe I can write a comedy screenplay about your ridiculous store and pitch it to HBO. read more

The Home Depot - Yes! Every photo does have a story! This house is crying from Home Depot abuse! - Nurseries & Gardening Near Me - Ocala, Florida

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I suppose HD is OK if you're buying a specific thing and using it, but don't ever, ever expect an installation or competent delivery. It won't happen. We tried to have an over-the-counter microwave installed, and it was pure hell. First, they entered the wrong address zip code at the store. Because of that, the warehouse cancelled the order without letting us know. Then, they had to re-order from scratch at the store. The delivery, a week later, was badly damaged and I could tell that when they took the beat-up looking box off the truck. The store had to cancel and re-order again. Then, when they finally delivered on the 3rd try, they couldn't install because we have a tile backsplash. What? "Didn't the store tell you we don't do that?" NO! I even showed the store people a photo! So... 3 attempts to buy a microwave, 3 utter failures. Gross incompetence at every phase. read more

I have never been to a Home Depot that treats Veterans so poorly, ever. The customer service? Forget it, there is NONE. Long story short, after dealing with a very rude and entitled little girl working checkout, rolling her eyes at me and refusing to issue the discount, we left our cart there and walked out. Took my business to Lowe's across the street and will continue to do so. Terrible customer service and rude, clueless employees. I guess that's why Lowe's calls themselves the Veteran friendly home improvement store. read more

Yesterday I was choosing many things for a project at Home Depot's here in Ocala Florida and it took me hours to pay for everything, also a neighbor with his family who had 2 little girls, we left the purchase near the cashier with his authorization to continue choosing others things, when we returned to pay our cars were gone and no one knew how to give us an explanation and it was 8 at night, we had around 4 hours choosing what we needed and in the end we left empty-handed, I spoke to a woman about the matter young man who was in customer service, it's a pity I didn't take his name because he was rude and turned his back on me as if I didn't exist, I don't recommend anyone go to that store, it's better to go to Lowe's, they treat the costumer well, I hope it helps someone for future purchases, read more

horrible customer service. You can't get anyone to help you or answer the phone. Obviously they do not care about customer service anymore. It will definitely hurt them in the long run. I applaud the very few great employees that they have and you do make a difference. One day Home Depot will wake up. read more

An "F" for enforcing social distancing and mask-wearing. The signs on the entrances are useless.. no space between people in line, and at least a quarter of the customers are prancing around without masks during a global pandemic. Also, hiring more young cashiers wouldn't be a bad idea... read more

The only reason this store has any saving grace is due to some of the employees. Employees which are actually thrown in the deep end by their management who under staff the store at the detriment of everybody but their own pockets. Need paint? Wait for 1 hour as 10 people wait on poor Tammy to slave through it all alone. Need the pro desk? Too bad, Caroline Tammy and Iris are godsends but there is no reason there should only be two people at the pro desk (if you're lucky) on a weekday morning. Half of the staff that were great workers have been dropping like flies over the years due to being stretched too thin. If you need to pick up a pallet of anything good luck as well, I've waited up to two hours for a pallet of material. But what do you expect when one guy in the entire store can drive a fork lift. I even witnessed an employee get hit by a falling object for the management to send her back out on the floor by the time I was checking out. I'm sure the profit margins keep management with no sweat on their brow but as for customer and employee experience this place is the kind of place God will use for character development if you've been praying for patience. read more

Avoid the store at all cost hung up on twice and now they refused to answer the phone piss poor customer service before you even walk in the door read more

I will never buy from Home Depot again!! Spent several thousands of dollars 4 years ago on an appliance package. Also purchased the 5 year protection plan. This plan has been a nightmare! Last year, the dryer stopped and it took 3 months for tech from Tampa to service!! Yesterday the refrigerator compressor went out (had local tech check it), so now I have no refrigerator and after calling and filing a claim was told will have to wait for them to make an appt. This took an hour on the phone to file the claim. Then giving all the info they wanted, now have to go on line to continue. Tried all that and now they say they don't have any claims on file at all!!!! Never again!! The name of the protection plan is thru ASURION. read more

This is the letter that I just sent to the Corporate Headquarters of Home Depot, and justifiably so; Dear Mr. Ted Decker President & Chief Executive Officer,                         05/18/22 The reason for this letter is based on the most notable customer experience that we've had to date, and because it was so supremely over the top, we just had to take the time and give credit where credit is due.  My husband and I are in our 70's so we've been around for quite a while, and because we value good customer service, we look for these attributes. We met Philip G, in the garden section yesterday,  05/19/22 at the Ocala Florida store as he was in the middle of something, but  My husband Perry and I  were so baffled about what we needed and I'm sure it showed on our faces so Philip made an abrupt stop and asked if he could help us.   We were impressed with that first off because many times, we've seen associates just walk by as though we were invisible. Philip is kind, caring, supremely knowledgeable, perfectly professional, friendly, and embodies the most ethical core vales that we've seen in very, very long time.  Phillip is not only a valuable employee to Home Depot, but he is a coveted team player to his peers.  We know this by just watching and listening. If we didn't know any better we would have thought that Philip was a part owner of Home Depot because of his intense desire to not only help us, but to educate us giving us the complete package, and providing an extra value.   It was like he had this ethical obligation to make sure that when we walked away, all questions were answered, and our money was well spent, and our project would be a Home Depot success! We shared that our lawn was in bad condition, and we need to know what to do.  It was clear that we didn't know what we were doing because we were even in the wrong area.  Philp conducted our very own workshop because he taught us what to use and what not to use and why.  He explained everything in layman's terms, so that we could understand completely and also wanted to know if there was anything else that we were concerned about.   Philip explained what to look for and how to treat it.  This was major to us because we want to make sure that our spending is going to make a difference, and not just both wasted effort and wasted money. After all fertilizer has gone up substantially, and we are on a fixed budget. Philip also saved us money by teaching us the right way to get this project competed by using the right products, and without having to hire someone to do it for us. We are all living in a very different, and rather scary time in our Nations history, but to meet someone that calms your fears, and makes you feel like you are so valued, was not only refreshing, but we walked away thinking, we can't wait to return for another phenomenal experience and learning session from Philip.  We feel so confident that we can do this project, and win accolades of our neighbors as well. Phillip is an extraordinary man with a gift of a caring and discerning heart, and if only he would be a trainer for new hires, what a wonderful world it would be. Bountiful and Boundless Blessings of good health, safety, and success to Philip, read more

I will never buy from Homedepot again! I'm beyond aggravated with a fridgadaire stove I purchased that broke less than 4 months after I purchased it. It is under the factory warranty that have been giving us the run around for months over waiting for a part to fix the stove!! Fridgadaire will not take responsibility for their product and Homedepot will not help at all because it's not under their warranty it's been almost 3 months of a broken down stove in my kitchen no one will help out with! I spent good money buying a refrigerator, a stove and other items when I remolded my kitchen and as soon as the product leaves their store they throw up their hands like "sucker, we have your money and you have items that don't work" never again! Not a nail, not a lightbulb. Nothing!!!! read more

They are completely useless if you lost something. And they won't even help you. If you call them tell them you left it outside if there store. They will tell you it's not there parking lot. And then just transfer you to someone else. I left my post hole digger here and they won't do anything. they say they can not go out side to check cuz it's not there parking lot. read more

The staff was very helpful in helping me find what I needed and actually ended up checking on me to see if I found what I needed without too much hassle. I can respect that as some good customer service. read more

This store is an absolute joke. Placed an order online on Sunday night, when asked when we wanted to pick up we made it for Wednesday at 3pm. We never received an email saying that our order was ready for pick up, yet they took the money out of my mom's account. We went to the store and they had no record of any orders at first. Then they called the department and the department claimed that they were "too busy" to pull our stuff, but they weren't too busy to take the money out though!!! After all of that we wound up following someone from customer service across the store to pull the stuff in which she had no clue what she was doing and I wound up pulling all the stuff myself. First time I've been to a Home Depot's since I moved to Ocala and it'll be the last. Lowes is so much nicer and easier to work with. read more

This is definitely my go to store when I need to know that I can find employees working there and more importantly, employees that know what they are talking about and have a desire to help. After going to the competitor a few times, I appreciate this store so much more. Yesterday, we went to the competitor and literally, we laughed because we had to search for so long to find anyone that could direct us to the area we were searching for. Today, we went back to Home Depot and there were employees everywhere- waiting to HELP! LOVE IT. The lines are so short and the people there really know their stuff. If you are a normal person with questions or if you just need advice- go here. If you need help finding stuff- go here. Staff are amazing! Thank you! read more

I purchased a Refrigerator in November 2020 on Black Friday and because of the pandemic, I received delivery in March 2021. Home Depot kept me informed and updated the delivery date once they knew it. I understand the delay was caused by the pandemic. Once delivered the refrigerator met all my expectations. Many of my friends advised me to cancel the order. I am glad I did not as it was a great deal at Home Depot! read more

After going to Lowes, only because it was on the right side of the street and I was pulling a large trailer, I ended up at Home Depot because the Lowes was out of stock. Next time I will go to Home Depot first. read more

Wife and I purchased a Whirlpol refrigerator, washer & dryer on Dec. 28, 2018, from Ocala, FL. HD. Items were delivered on Jan. 5, 2019, however, the washer was damaged. Two more attempts at delivering the washer were made on Jan 18th & 26th, with the washer arriving damaged on both dates. Spoke with Home Depot management numerous times; however, they blame the vendor and delivery company, and refuse to do anything. Whirlpool and delivery Co. point the finger at each other. As of this writing, no one is willing to help us or find a resolution their inefficiencies and incompetence; however, Home Depot has sent us the first bill for payment. Home Depot and Whirlpol also refuse to cancel the entire purchase or issue a refund. This place is a joke. Beware!!! if you're in the market for new appliances, Shop at Lowes or elsewhere. read more

Caroline @ the pro desk was so helpful knowledgeable and accommodating. Remodeling can be very stressful Caroline made my large purchases easy and convenient. Couldn't have don't it without her. read more

If you actually go into the store to buy something, you will most likely have a good experience as I have. Beware if you try to purchase something online. I have done it 3 times and each time they managed to make a mistake. It's usually with my shipping address. I've had to call them, cancel the order and reorder the items. It's very inconvenient. read more

DON'T EXPECT ON TIME DELIVERY.......this store is a joke. Very fast at taking your money and promising delivery dates but when the items are not delivered they pass the buck and blame the suppliers. I ordered 2 Pedestals for my Samsung washer and dryer and a Fridge/Freezer.The pedestal's were supposed to be delivered they did not arrive was told that the order had been cancelled by Samsung and they would now be shipped to my home. 3 weeks later items arrived!. I had to contact customer service HQ to get things moving as the local store washed their hands and said it was out of their control! NOW my fridge/freezer. I was told I would get this on 12/5. HAHAHAHAH......should have know better. Again contacted the store when the item did not arrive. Was told it was Samsung's fault and I would have to wait to be contacted directly by Samsung! NO NO NO I PAID YOU THE MONEY NOT SAMSUNG I could have gone directly to Samsung but your the place of contact therefore it is YOUR responsibility to get this item shipped NOT mine!. Oh no again the store washed their hands of the whole situation and said its out of their control. My old fridge is supposed to be hauled away at the same time this new one is installed wonder if that will happen. I have again contacted Customer Care HQ to see if this can be resolved. Customer Service is a Joke and as for their delivery service.... buyer beware! read more

Went to Home Depot for a shower rack. I had a specific question to ask about one and went iver to the employee in the next aisle. I approached her and politely said 'Are you busy because I have a quick question?". Her reply was, "Yes I am busy, I can't help you.". Rude and disrespectful. Won't be going back and did not purchase anything. read more

We went to Lowe's (which is close to where we live) to buy a new stove. We waited and waited for help, searched for an employee to help us...we finally gave up after about 1/2 hour and we drove to Home Depot. When we entered the appliance area...Debbie H greeted us, helped us find a stove that will meet our needs and she answered all our questions. Our new stove will be delivered this Thursday. $701 and.....NO delivery charge! read more

Just decent... It's a Home Depot... What can I say? It has what it needs but it's not really that clean and it's really not that organized. It's just meh. read more

I used a contractor recommend by home depot (progressive services). Not only were they way over priced but the technician sent out to my home did not have a licence. When i called to speak to a manager (subal) he told me he didnt have the answer i needed and would get back to me and never did. Then refuse to answer my calls or return my messages. Stay away from home depot contractors. They obviously do not screen their contractors or their contractors employees read more

Worst system ever. Called for simple question to see if they had a part I needed. Answered no Nick, he replied was going to check. Never came back to the phone. After 22 min of bouncing within the answering system, I hanged up. Called again , was 9 more minuetes in their answering system without anybody picking up phone. Incredible, I guess they don't need my business. read more

This is the FRIENDLIEST and most helpful Home Depot I have ever stepped foot in! I was greeted at the door and asked if I needed help, the employee pointed me in the right direction. I was greeted 3 more times as I walked to the back of the store. Then I asked another employee for help to bring down a heavy product and he gladly grabbed the box, got me a shopping cart and offered to take it to the register for me. I went to buy something else and as I was walking over there yet another employee asked if I needed anything. When I went to check out the original man that helped me with the box said there was a similar product on sale and took me to go see it. Their customer service was a breath of fresh air! read more

The staff coming into the store was friendly but that was about all. After looking for a representative to help us,the guy said grouchily I will be with you soon. 10 min later we asked the same guy, with no customer in sight, who would not even turn around to acknowledge us just said rudely " what kind of light bulb would you like to test!" My mother had a fluorescent bulb in her hand with her. He would have seen it if he had just turn to see us. " we don't test bulbs." He snarled. We set down the new bulb and went to Lowes, where the service was wonderful and the bulb was $3 cheaper. read more

Excellent service. Employee's seem to know what you need before you know it. Steve went far and beyond in helping me get the correct lumber, and cutting it to size, for adding to my deck. read more