Horrible customer service. Ive been trying to place an order and have had sever issues with their website

We have a motorhome with an entry carpet that contours around our dash and seats. We needed to replace it because it was worn out. We brought our old carpet to the Flooring Outlet. We met Darrell who took us to the back to look at remnants. We chose a nice remnant and told them we needed it to be cut, shaped, bound and a rubber backing applied. It only took a few days and they were finished. They did such a great job! Our new carpet was nicer than the old one, and it even fit better! They did a great job at a very reasonable price and fast turnaround. Highly recommend! read more

After going to five specialty stores looking for tile for our master bath and walk-in closet, we were so discouraged when we couldn't get the pattern we wanted. Oh, they all carried it, but they would call the supplier and then tell us it was not available, and would not be in stock again for months. At one store, a large chain flooring business, we even paid for the tile only to be told two days later it was not available. We tried all five different colors of the same pattern, nope, not available. Due to Covid delaying manufacturing and delivery, and more people suddenly improving their homes, all building supplies were affected and delayed. We just happened to be driving in another city 40 miles away and saw a small flooring supply store tucked back in a mini mall. It was the Flooring Outlet in Mt. Vernon, Wa. We thought we would check it out since we were there anyway. As we were looking through the myriad of flooring samples I spotted the design and color we had originally picked but was not available. We spoke to the owner, Rick Fazekas, and asked if he could get this tile, 24x24 matte for the floor, 12x24 smooth for the shower walls.. He made a phone call and assured us he could get it to us the following week, but the shower tile was only available in 24x24. Although it would be more work and risk to cut them we decided to go ahead and order. After all, everyone else told us they couldn't get it at all. We made a payment and waited a week. The tile came as scheduled and with a surprise. Rick was able to get us the 12x24" smooth wall tile after all. Yay! So we have the tile we loved, in the sizes we needed, and the most amazing part...it was way cheaper than the large chain store. Bonus, bonus, bonus. Rick was so helpful through the process and when we needed to order additional tiles. It looks so beautiful and I wish I could post a picture of the finished bathroom, but we are waiting still for the countertop, cabinets, and shower doors to be delivered. We highly recommend and will purchase from Rick again. read more

If you're looking for poor customer service from owner Vicki, this is the place to shop! We received 4 bids for the replacement of our flooring throughout our home. We decided to go with Flooring Outlet over several big national chain stores. Though their bid was a little higher, we felt shopping local would be best all around. boy, we couldn't have been more wrong. We started off looking for solid hardwood but couldn't find the color we were looking for. We settled for an engineered hardwood and placed the order, paying half down. Over a week later when the wood arrived, it wasn't like what we had ordered. We went back to the store and matched it to the sample, and it was obviousley much different. After a few more days and working with the manufacteror, it was determined the entire batch was bad; so we start over again. All this time, we've been living out of our garage for 2 weeks already; what a hassle! It took several more days for Vicki to get additional samples, and another 10 days for the wood to arrive and acclimate. In the meantime, our old flooring had been torn up, and we're living in a disaster area. A portion of our old flooring was tile and had to be removed with small jack hammers, leaving a dust mess all throughout the house. Finally, on the day of installation it was determined they didn't have the proper temp measuring tool to verify the wood was ready so another delay. After weeks of problems, delays, the job is complete. We expected to see beautiful floors after the installers left, but instead we had to spend hours cleaning before they shined like new. From the original bid with the bad wood to the new bid with the new wood, we expected the final costs to overall be lower. Instead, it was nearly $1,000 higher. One item was related to removing and replacing the existing baseboard. During the project, it was obvious that replacing the same baseboard wasn't going to look good, so we decided to replace it ourselves later. After much discussion and several incorrect invoices, Vicki agreed to remove it. When she finally got us the corrected final invoice, she only removed half of it. Her reason was because they did remove the old baseboard. Shouldn't that be a portion of their normal labor? Isn't replacing and caulking the old bsebaord much more work? Ridiculous. The bottom line, Vicki didn't care one bit about customer service, all the time it was only totally about the money. We would have thought after all the problems and delays, she may have offered some discounts or freebies, or even heart felt apologies. But all we received were messages looking for payment. Buyer beware, buyer beware! read more

I have been in sales for at 30 years and have noting but good things to say about the Flooring Outlet. I priced them against two other local business and apples for apples they came in at the middle. The lower price carpet place had way too many red flags to even proceed. I had them carpet the master bed room and put down vinyl in the master bathroom. Todd did an excellent job. Its a pretty large room and he did it all in a day. Communication to me is a big deal. They were excellent from start to finish. No need for me to price compare for the next job. Thanks guys read more

Hey Don, remember that you told me you couldn't work on my carpet while wearing protective covers on your shoes? You'll be pleased to know that I used one of your competitors; they came out, gave me a free estimate (you wanted to charge me $150 just to come out), and completed the job last weekend. Their workers had no problem wearing booties so they wouldn't track mud into my house. Total was $200 and the carpet looks better now than when you installed it in 2015 Why are you still in business??? read more

I needed to match tile that I had purchased 4 years ago. Kathleen worked diligently to find the same tile. Other stores indicated that it was unavailable and offered unacceptable solutions. I appreciated her persistence and the friendly environment of the store. read more

Awesome service! We floored our entire house at a great price. (Laminate/carpet) Professional, friendly and highly recommend! I would return in a heartbeat! Thanks, we love our new floors!!!! read more

Flooring Outlet - a hardwood floor in a home - Flooring Near Me - Burlington, Washington

My husband and I were building a new house and Flooring Outlet was the designated "finish" store selected by our contractor (not our choice). We started working with FO in summer 2015 to pick our carpeting, wood floors, tile (for bathrooms), and quartz countertops. As my husband and I are firm believers in the customer review process, and saw two poor reviews on Yelp, we were hesitant to work with this company. However, our contractor assured us they had been working with FO for years and everything would be top quality, etc. The initial consultation at their store in Burlington/Mt. Vernon was fine; we met with Rick, the proprietor who already had been given our 'budget' for the finishes and showed us products in that budget. It was a fairly quick and painless visit - where the ONLY thing we didn't nail down was the exact countertop, so we were waffling between two choices. In order to give us a rough estimate, Rick plugged in the price for a random countertop that would be changed later upon order placement, where we would get firm numbers for our actual countertop selection. Fast forward a month or so where our house is getting much closer to needing finishing touches. They started with the installation of wood floor - which we were nervous about, because it would get trampled on with various subs coming in and our of our home. The 1 star for this review goes to Rick's flooring installer, because he did a really awesome, high-quality job. It's not his fault for how downhill the rest of our interactions with FO went. Moving forward, the next items to be installed were our countertops. We had contacted Rick back to make our final selections to two different white countertops, and was excited to see them at our house installing them. We came back later that night to look at our new countertops, to find an incomplete kitchen countertop installation. To us, with the pieces left in our home, it looked like they were missing the main piece for our kitchen island - figuring they would be returning the next day to install. We then go upstairs to look at our bathrooms, and to my utter horror there before my eyes was an INSTALLED (read: cemented to custom cabinets and drywall) black countertop. This was NOT at all what we had order much less discussed with FO. As it turns out, Rick never changed the countertop selection to Akoya (white-ish) after punching in that random countertop earlier to give us a rough bid. So, they ordered the "rough bid" selection (of HIS choice). We called him right away and he told us we had chosen that countertop - which is impossible, since we were only ever considering white countertops. Fortunately, Rick did fess up to his error and they re-ordered and re-fabricated the correct countertops upstairs... setting back the installation a couple of weeks. Now for that missing piece in the kitchen... his installers dropped and broke the main piece for our kitchen, hence why it wasn't installed -- again, setting us back a couple weeks. Turns out, they dropped the piece in our kitchen on our newly-installed hardwood floors and left a giant dent in the flooring, as well as destroying the custom pantry door in our kitchen. Credit again to FO for replacing the door at their expense, but still annoying it even happened. Final finishes to be done, aside from carpeting, was the tiling in our master bathroom and shower. We picked rectangular tiles for the walls, and hexagonal tiles for the flooring. I wish there was enough space to really get into the shoddy tile installation (so bad that our home inspector said it was the worst tile job he's seen in all his years of inspecting homes).. Same problem with the master shower - the tile has extremely poor grout lines both on the floor (where our feet can feel and catch the unevenness) and the mosaic on the wall. It should be noted that we never even ASKED for mosaics to be done, so this makes the installation all the more frustrating. What is further frustrating? Rick completely blames the crappy tile, and not the installation, for why the installation was done so poorly. He even threatened the installer that he would get his bond revoked! Not once did Rick take responsibility for a quick hire or a poorly done job, Lastly, our interactions with Rick have been what can only be described as inconsistent and borderline bipolar. I am not trying to make a joke - in all seriousness, when it comes to problems he blames everyone and everything other than himself or his company. FO is giving us a small break due to our dissatisfaction, but that is the only concession or "admission" to the problems they've given us. I've exhausted all the space allowed for a review, so feel free to private message me if you have more questions. Needless to say, we will never use Flooring Outlet again. read more

A nightmare. Basically called me a liar, that their contractor (Bob) DID NOT damage our tile. I will try and attach pictures. They will be 2-pictures of rock tile flooring next to hardwood. Badly cut back, with mesh showing, and not fixed. They claim this is how it was. Not true. There were 3 or 4- loose rocks and a slight crack on the left. What I am left with is a large and gaping hole where he (Bob) needlessly and carelessly cut away rocks and made a mess in the process. The worst thing? Claiming it was like that, and then saying to me when I brought this issue up "I don't know what you're trying to accomplish here." I chose them for a flooring project beginning in January 2015. After a few problems, that they professionally and considerately handled, I am left with badly damaged tile that their contractor, by lying to them, saying he is not responsible for. When Bob was here replacing the molding, there was another contractor who was painting the ceiling and remembered this conversation between me and Bob. Bob: "I'm kinda embarrassed, I don't know what you're going to do with that." (Pointing to the damage.) "I'm not a tile guy." He had the grace to look embarrassed. Me: "I don't know what to say, I'm distressed about it. I'll call Cammy." (Store rep.) Once Cammy and I connected (telling me it took a day and a half to get my message) and not returning my call.... She immediately said she talked with the workmen and they said it was like that. Being already damaged. I offered to have neighbors and friends who were recently in our home, write declarations that it WAS NOT like that! She replied "I don't know what that will do." She made it clear that her guys were credible. To which I said that Bob had lied to them about the start date of this job. He had called me to say he was wayyyyyy behind and would I please say that we were not done painting, so he could start the following week? Wanting to keep the man who was laying our hardwood happy, and not being in a hurry, I acquiesced. During the process he failed to show up, one day and I never received a call. The next day he apologized and offered an excuse, expressing anger that the store never called me, as he had let them know of a family emergency. Whatever it was...whatever transpired, no. I never received a call. Cammy said that was a separate issue and I should have brought it up THEN, completely missing the point of her contractor's credibility. He lied to THEM. So what?! He's credible. He says so. So here we are looking at have to hire someone to fix a rotten job of the bathroom transition because their contractor damaged the tile and walked. He also cut our bedroom carpet (another tie-in to the hardwood) and they sent a carpet stretcher out who commiserated with me that Bob had cut it too far back and he "was wondering about that too." He graciously tried to cover for Bob saying that he cut to where the seam was. But it was too far. "But carpet stretches." Yes, it does, but at that transition, the carpet is flatter, not as high as it was under the door...if that makes sense. Bob just does high-speed, careless work. And we suffer. I am saddened about this outcome. I am saddened and angry at the state of the bathroom pebble (polished rock) tile. It is awful, and awful that they are not at all interested in making it right. Most of all? Claiming the damage was already like that. read more

I started to work with FO about a month ago, I needed to replace 2 tile floors (bathrooms) and my home office (carpet) but wanted to try and save money by ripping up the old floor. So I went to FO and looked around and got help with colors to go with what I already had, (being color blind I needed it) after getting the bid that I felt was a good price I asked for some tips on removing my floor they where glad to help, saved me so much time and money. Most places aren't in to helping you save money. Their product knowledge was great the overall installation went well I had zero complaints about the quality or the installer. far better than any other flooring company I've used in the past. I'll be using them again in the near future for putting hardwood floors throughout the house. Thanks again FO!! read more

If I could give negative points, I would, but I'll settle for one. We were looking for a large amount of new flooring for the entire first floor of our house and settled on some of the samples they showed us. That was the last we heard of them. They never called back, they never came back with an estimate and when I called to ask, they were more than rude. It's a family owned business and they really don't give a rip what kind of customer service they provide. They're all wrapped up in their personal...family...business. Terrible. read more

Don't go to this place, it's the worst experience in customer service I've ever seen. Don't be fool by the wholesome old people that works there that claims they are a small run family business. We got Don the owner to come out to get an estimated quote, we thought everything was well. He said because of the 4th he won't get back to us until early the following week. 3 weeks has gone by and no word. We called several time to the store and left messages with no call back. I finally had it so instead of having my husband who normally call I decided to call myself. He picked up the phone and after reminding him who we were he said he couldn't do our job because of the time frame and how big the job was, we didn't even give him a time frame. If you are running a business and don't need the business at least let the person know instead of playing what ever games. It's a saving grace that we did not end up hire them, if they already start out like this from the beginning who knows what else would go wrong. The only reason why I'm mad is that we had to take the day off from work to have him come. What a waste of time! read more

No customer service showed up late to my appointment and never finished the bid double charged me thousands of dollars. Heard later from many more people similar stories of their dealings with this company read more

Just finished updating our condo with yesterday's installation of carpet. We used Flooring Outlet because of their fantastic selection and product knowledge. Cammie took our order and did follow-up on it later that day by phone with us to let us know where it was in the system. It came in ON TIME and we were able to get their two premier carpet installers, Buck & Todd Cocking. We still have two bedrooms to go and will go straight to Flooring Outlet when we make that happen! Very happy!!!! read more

My experience with The Flooring Outlet in Burlington, WA. has been a positive one. I had looked for kitchen flooring in many stores offering flooring in my area. I found the Flooring Outlet in Burlington listened to my concerns; came immediately to my home to measure my kitchen and was the only flooring company to take a sample of my present flooring to make sure it did not have asbestos. Once I made up my mind; my kitchen had a new floor within a week. The two gentlemen who were here today to lay that floor, were hard workers; friendly and did a wonderful job. Cleaned up after all their work and made sure I had no questions. Even left their phone number in case I had questions later. I would recommend going to the Flooring Outlet in Burlington. I worked with Cammy and her uncle did my measurements. They all made my experience positive, including keeping me within my budget. read more

I'm surprised at the negative reviews here. Everyone at the Flooring Outlet was incredibly helpful, prompt, and flexible. Prices were competitive with other providers in the area. I had a great experience. read more