We had a fantastic experience with Jose and 5 Star Flooring. Jose worked with us from the estimate,…read morewhere he helped us determine the best and most cost-effective solution to our needs, through flooring selection (twice!), installation and beyond. He was responsive, helpful and patient at every step. We were on an exceptionally tight timeline to get the new flooring installed before moving into our new house and Jose made it happen. The floor looks beautiful, even better than I had imagined. I'm finally getting around to writing this review about a month and a half after the work was completed, and I just got off the phone with Jose a few minutes ago. We thought a shut off valve had been covered by the flooring, but it turned out the installer had done skilled craftmanship to cover the valve while still leaving easy access to it. More kudos to Jose and 5 Star Flooring! I can't recommend them enough.

Just as promised, 5 star flooring indeed. I was on a time crunch and Jose was not only very helpful…read moreand personable, he made sure to help meet my deadlines. He was knowledgeable about the types of carpet and knew which would be best for my home to suit my needs now and in the future. We did have a competing bid from another local company who also had more inventory to choose from in-house but ultimately we chose Andy's 5 Star Flooring because of Jose. The crew that came to install worked so fast. They were all very polite and made sure to keep in touch as far as arrival time in the morning. We are very pleased with the finished product and look forward to hiring Jose, Francisco and his crew again in future projects.

This place is DISMAL, I would avoid this establishment like the plague. They are not helpful, they…read morewill not get out of the chair to greet the customer, the timeline for work is unreliable and unrealistic.. I will take my business elsewhere

We had 2 weeks between getting keys to our new house and moving in. Amber at Carpet One worked…read morewith me to replace old carpet with new engineered wood flooring in my tight time frame. We were able to move in with new floors. They look great and we have received many compliments on them. I highly recommend them. Amber is great to work with.

I've lived in Oak Harbor for almost 40 years and Wendy at Floors Plus is the first person, at any…read morebusiness in town, that took the time to listen to my project needs and initiative to request my name and phone number so she could follow up on my progress as she promised to do. I give her and Floors Plus 5-stars!!!!!

I have worked with this company for over 25 years on well over 400 projects. The owners and staff…read moreare kind, profession service oriented people. The process of discovery, planning, costing, scheduling and finally installation are always executed in great detail. The stores are loaded with great samples and if you desire something A product that isn't on hand they will procure it and ship it to you if needed. Lastly, with as many projects as I have worked on there will be a small percentage of warranty work. This typically is a manufacturing defect or some other issue that mars the beauty of the work. There has never been a hesitation to make it right in the few instances this has happened. Overall you will be kicking yourself if you go to one of the other stores or the big box store in town and not Floors Plus. Highly recommend!

Northwest granite and flooring just installed our kitchen counter. They are very professional and…read moretake pride in their projects. Shawna went above and beyond with her excellent customer service.

They did a wonderful job on our bathroom shower and floor. I would highly recommend them for your…read morenext tile job!

Chris did a fantastic job refinishing our floors! He removed our old carpets and got both the fir…read moreand oak floors in our house looking gorgeous. Highly recommended!

We were more than pleased with the work Chris at Burlington Skagit hardwood did for us. We hired…read morehim to restore our 90 year old fir floor. He provided us with a realistic idea of the results we could expect with our distressed floor. The results were better than expected. The job was completed on the timeline and budget expected. This was for our own home we are restoring, but we are also a new home builder. We will definitely use Chris again on future hardwood projects.

I cannot express enough satisfaction for his work. We had purchased about $14,000 of real hardwood…read moreflooring from the store and needed someone to install. He was fast to respond and set-up time to install that fit our schedule. The install required removal of 2 rooms of carpet, removal of large area of laminate that come with the house and removal of our master bedroom hardwood which my son and I installed. It was a large install and had to be done over a week or two. They cleaned every time they left so that we were not living in sawdust. Watching them get a perfect pattern match with the hardwood was amazing. After the initial job, he stretched the carpet that was in our theater (the only carpet left after this install). We looked at the theater and asked if he could come back to remove the carpet he just fixed and put hardwood in that room. That required buying 2 more boxes of wood. After he started the theater a couple weeks later, he found that the store gave us the wrong wood in one of the boxes. He offered to drive an hour to Everett to exchange the box. All in all, a fantastic installer.

I contacted Luis Toral about refinishing my floors before I moved in. The closing date kept moving,…read moreand Luis kept working to accommodate my changing deadlines. He was very responsive to questions and changes in plans. I was out of state when the work was done, and he sent me a photo of the proposed finish to be sure it was what I wanted. His team did a beautiful of refinishing both oak and pine flooring. There was a bad stain in the living room that I didn't think could be removed but they managed it. The floors are gorgeous now.

We had Fairhaven Floors install flooring and stair carpeting in our home. The floor installation…read morewas mostly fine, the stair carpeting was chaotic, and in both cases there was unfinished work. The owner made several promises to fix the unfinished bits, while stating that it wasn't going to be possible to properly do so, but never did come back and complete the work. Three and a half years later, I'm having flooring done in another part of the house, and the flooring guy was quite easily able to address the issues with the carpet and floor installation that Fairhaven left unfinished. Yes, I had to hire someone else to finish the job. My mistake for paying before the job was 100% complete.

If you're looking to install or repair wood floors, I'd definitely recommend Fairhaven Floors…read more My situation was tricky. The initial bid was to remove the carpet and refinish the original wood floors while also installing new wood floors in the remaining living areas. Once they started the work, though, we found that the original floors had issues and there were several necessary support beams missing, all while I was coordinating a move from Seattle and trying to be out of storage and into the house by the end of May. Mike and his team bent over backwards to accommodate me - they fit me in around other jobs, worked on weekends, helped find someone to fix the beams on very short notice and met the original schedule - all at an affordable price. They were professional, did an excellent job of communicating where we were in the process and the floors are beautiful.

Beautiful work - they took excellent care of our house, taping off all other areas, and the floors…read morecame out better than we expected. Well worth the price and we will definitely be using them again to expand into other rooms down the road

Incredible business. I cannot say enough good things about this business and the folks that run…read moreit/own it/install floors. I have had my upstairs wood floors and downstairs done by Woodcraft and they are fabulous. The people in the office are honest, knowledgeable and kind. They went above and beyond to accommodate my first install. I was so pressed for time and they were so busy that they hired out a 3rd party to do the first install for the downstairs. I had my downstairs floors done about a year ago and they are still gorgeous. I just had the upstairs done and the craftsmanship behind it is super. What an art! The house is 106-years-old so nothing is square and everything is intricate. Shawn was professional, honest and worked really hard. The installs both went very smoothly and quickly. The floors look incredible! Use this company! Support local business!