Bad experience with First Floors and their Vice President, who may also be the owner's son, Damon…read moreDobson. We were looking to have over 1,000sf of hardwood installed in 3 rooms and a hallway, finished and hand scraped to match existing flooring. The company came to our house, measured, and Damon sent us a quote. I responded to Damon, asking when the company could get started. Additionally, because I view this as a fairly sizable investment in our home, I had questions about the installer who would be doing the work. Specifically, I wanted to know whether the installer had experience hand scraping, as I know that process can be difficult and time consuming. I also asked if Damon had any references for the installer, or even any pictures of recent work--perhaps a bit high maintenance, but I though it was a reasonable request. Damon simply responded that they could start in 3-4 days. He did not address the questions I had re his installer. I knew that 3-4 days wasn't possible, because wood has to acclimate in the house for longer than that, so I asked him about this, and also repeated the questions re his installer. He condescendingly replied, "but you only asked when we can start the job, and we can start in 3-4 days." Once again, no response re his installer. So I asked about the installer and his experience again. Damon's response was "We do 1,000 hand scraped floors a year, sir." I explained that I was less concerned with the number of floors the company installed, and more concerned with the specific installer First Floors would hire to do the work. So I asked him again. His response was that the company had done a "banker's house" and also a former president's house. At this point, I told him I'd love to use his company, but that I needed more details on who the installer would be, specifically his experience hand scraping. I again asked for recent references. Damon responded "I have come to the realization we are not the company for you." I found the contact info for the owner, Richard, and emailed him, explaining that I thought the resistance to my questions was bizarre, especially considering the fact that we're in uncertain financial times. No response. I've owned a few houses, done lots of work on all of them, and have never been in a situation where a company is not willing to provide info on the people who will actually be doing the work in our home. I think that's highly suspicious. Also, the fact that he was ready to install in 3-4 days, in a humid climate like the Dallas area, is problematic in my experience. I can't speak to the quality of their work, but their customer service is garbage.

We met these folks through our Farmers Insurance adjuster. We had experienced a plumbing failure…read morecaused flood. It destroyed our hardwood floors throughout much of the house. Rick was the lead person from First Floors and he was extremely diligent in making sure all of the work was completed right and on time. We were out of our house for 5 weeks while they did their repair magic. If you came to our house now, you would never know there was ever a flood. Exceptional people to work with!

Very professional and prompt Sammy and his crew are top notch and couldn't recommend them any more.read more

Marcos and his crew installed luxury vinyl throughout my condo plus updated my kitchen with quartz…read morecountertops, subway tile backsplash and stainless sink. It is beautiful! I would recommend them to anyone looking for outstanding service at a great price.

Marcie did an amazing job helping us select a quality floor that not only worked for our budget but…read morewas exactly what we were looking for! She genuinely cared if we were happy and was very patient with us through the process while being readily available at the same time. I highly recommend this company and even more so, I recommend working with Marcie!

We have been so pleased with our whole experience with Goodwyn Flooring!! We were having some…read moremajor issues with another company after a pipe freeze and break with water damage throughout our school. My patience was stretched very thin to the point of tears when I heard about Goodwyn Floors. I spoke to Marcie and she immediately reassured me that they could help get our flooring replaced and get us back to normal as soon as possible. I am so impressed with her service and attention to detail...She is never too busy to call or text me with answers to any questions I may have. It has been an amazing experience with Marcie and Goodwyn Flooring. I highly recommend them!!!

Chad is responsive and crew that comes to install is fast and reliable. I don't know how much…read morecheaper these guys are compared to competitors but I found the price to be fair and I'm willing to pay a bit more for quality and customer service.

I unfortunately did not have a good experience dealing with Chad…read more I paid the deposit for the hardwood floors in Dec 16, 2022. Since then there has been rescheduling multiple times - the first 2 times was me. But, the last 3 times has been Chad. And, each time there was no communication from his end, I've been asking him about when the work would start and he would tell me on the morning of the installation that it was being rescheduled! Even now for the past 3 days I've emailed and texted him about processing the refund - and he's gone quiet!! This is no way to do business.

Simply the best flooring company in North Texas. This is our second job we have used Style Floors…read morefor. In a time when service in any industry can be sketchy at best, Style Floors stand apart. Estimating and scheduling was smooth and fair. They worked around our schedule, that can be somewhat difficult, but not for them. Each scheduled day they committed to was was handled efficiently. They arrived when they said they would, and completed the work when they said they would. This project included hardwood installation, hardwood refurbising and carpeting. All aspects were handled professionally and on time. We could not be happier with the results. We highly recommend Style Floors for any flooring project you might be considering.

This was a great experience. We needed carpet for two bedrooms downstairs. Popped into this store,…read moreinstead of the nearby Home Depot, because honestly, I wanted to know why this store has been able to stay in business so long even though it's so close to a big box store. We were greeted by Steve, explained what we were looking for and we went home with some carpet samples. Nice & easy! No deposit needed by the way, like at other stores. My husband and I decided on the carpet. We called Steve & he came to our home to take measurements...and about two weeks later our carpet was installed. I am incredibly happy with the thorough, professional and excellent job done by the two carpet installers. they took very good care of the few pieces of furniture that I needed their help moving. They worked straight through, no breaks and finished in about 4-5 hours. They cleaned up, they vacuumed the area and made sure I looked at their work it before they left. The price we paid was very reasonable. It included taking the old carpet with them as well. Every person that I've encountered at the store is very kind, polite and professional. My only critique is I called the store on a Sunday to find out if our carpet had arrived, for installation on Wednesday. The person I spoke to said they would call me back on Monday to confirm. I did not get a call back. So I called on Tuesday to confirm that the carpet would be coming on Wednesday. The reason I wanted to confirm is it's a lot of prep work moving clothes out of closets, furniture and all of our stuff out of the way. And if for some reason the carpet was delayed that would help me with planning. Other than that, it was a great experience and I will definitely go back to this store for future needs. They do showers, hardwood, window coverings, too!

Do not use this company for your flooring needs. He installed LVP in our entire home without doing…read moreproper testing or following the manufacturers guidelines resulting in the flooring buckling and WOULD NOT stand behind his work or product. Have spend a year trying to get him to resolve issue with no resolution by him, we even hired flooring inspector with 71 photos of flooring buckling...We are out a lot of money and have entire house of flooring that will need to be redone! WE DO NOT RECOMMEND THIS BUSINESS!

I've always acted as my own general contractor…read more I'm a quality over quantity mynded & focused person observing the John Ruskin rule of "economics": It's unwise to pay too much, but it's worse to pay too little. When you pay too much, you lose a little money - that's all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot - it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better. John Ruskin Home Castle Concepts offers choices from budget to quality & any "up-sells" is only professional "learned from hard experience" cautioning towards considering a longer lasting higher quality product with better life-time performance. I've HAPPILY contracted with HomeCastle Concepts for 2 complete Condo Remodels in the PrestonHollow area of Dallas. Mr. Kelly Not only assisted us with expert proposals but subsequently helped my daughter out as a referral. Being on the 2nd. floor we opted for a more substantial & expensive "Tempur-pedic" carpet pad Out of consideration for the downstairs neighbor (After years of living there she remarked that she never heard us walking around upstairs). On the second condo I went "budget" & opted for a single linoleum floor in the kitchen which I would no longer recommend to anyone going forward. Ceramic tile it or just leave the concrete Bare-naked & alone....Don't try to save money in the kitchen....A far busier room, as far as usage, than one would realize. They also graciously installed a hardwood floor in our dining room with some leftover wood-flooring that we had after we did the hallway ourselves. All-in-all??, If you bring yourself along with an educated perspective & don't try to low-buck or lowball your project? I think you'll be deeply rewarded and happy with the results that Home Castle Concepts brings. As far as the one star reviews?. Independent contractors secured by companies are not a reflection of that company but only of the independent contractors ability. Blame the right people, people. As for shower pans? Perhaps homeowner should act as their own green tag code-inspectors in the process & become educated as to the proper methods of installing shower pans & bathroom tile parameters. Starr tile on YouTube is a great place to start. https://www.youtube.com/user/StarrTile Homeowners have to act as general contractors simply put and take the responsibility necessary for oversight management & ultimate results.

To everyone that has helped me through this process, all I can say is that this is the most amazing…read morecustomer service EVER! Brenda, I knew when I called and you answered that I had called the right place! It's like I said when I called the store.....What took me so long?? And, Marty, thank goodness I was reading his mind but so glad to know he would have shown up anyway! He was fantastic in helping talk me through the process. Now, let me tell you how great Gustavo the installer is. Him and his team did the most beautiful job! They are all so trust worthy and not only did great work but cleaned up too! He communicated with me through every part, helping me save a little money while making sure we're safe and not going to fall through any floors. I am so thankful they were able to do the work so quickly! I would never want anyone else to do my floors! The staff all went above and beyond to make this happen for me and I could not be more thankful!

Installer were great, they did a wonderful job. Professional and fast…read more Office staff on the other hand, unprofessional, argumentative, customers don't have a say, she refused to tell me how much carpet I was paying for, and don't listen well. I'm not really sure why I did business with them. Won't do it again. They seem to always be on the defensive. My carpet is not the same as the sample I gave them but they insisted it is. She can't see the difference, clearly there is a difference but she doesn't want to see it. Oh it's like pulling teeth. Dry and brash. Oh I dislike people who can't accept when they are wrong.

Girlfriend and I just bought a house which required a couple of updates to modernize it and give it…read moreour personal touch, including removing gross carpet and replacing it with flooring. We've hired 5 different companies so far and they've all been incredibly unpleasant to deal with, EXCEPT for Max G Flooring. We immediately hired them to replace 700 sq/ft or carpet with vinyl. As soon as I requested a quote, they were very responsive and Juvy came out to my house to provide measurements and quotes within hours. He provided me with a no-BS quote, hidden costs, told me exactly what to buy and it was incredibly reasonable pricing. Folks in the area quoted me DOUBLE what he charged, including big stores nearby. On installation day(s), Juvy and his team arrived early and got to work immediately. Work ethic was incredible. Team was super nice too. When they were done, they completely transformed the house. They even took the time to clean the floors thoroughly before they took off. They clearly take pride in their work! HIRE THEM. They will do an incredible job for an affordable price. True professionals.

Never call anyone else , Max floor are detailed oriented and clean up everything, they do quality…read morework