I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

From beginning to end, a perfect job!! Quality work! He removed the old carpet, treated the floor…read moreand took great care with the entire project.

From the owner: Jake's Hardwood Flooring LLC is a family-owned hardwood floor installation company with a excellent…read morereputation and more than 25 years of successful experience in this line of work. is a professional flooring contractor based in franklin County, OH. We can take care of all your wood flooring needs, including new floor installation, floor sanding, refinishing, and more. Call Jake's Hardwood Flooring to get a free estimate!"

Couldn't be happier with my experience through Columbus Epoxy Flooring. Todd and Trent were beyond…read moreprofessional and made the process quick, easy, and enjoyable. You can tell they take their craft very seriously and are genuine in all they do. Would recommend them to anyone looking for epoxy flooring commercial or residential. 10/10, would go through them again for any flooring need.

From the owner: Columbus Epoxy Flooring is a preferred floor coating contractor in Central Ohio. From providing…read morebasement or flooring epoxy solutions to commercial settings, Columbus Epoxy Flooring has you covered. Call us today at 614-470-2649

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

TC did a great job on my covered porches. I'll have him back next summer to knock out the garage…read morefloor. He's a one man band, with good experience who is dedicated to growing his business.

Thank you Thomas for getting our vinyl fixed. Very reliable, professional and polite individual…read more Thank you!

We were immensely impressed with AFS. Garth came to our house with all of the flooring samples,…read moremeasured, quoted and answered all of our questions. Lexy was prompt and excellent with follow up questions and scheduling. The installers did a thorough job and moved all of our heavy furniture. We would definitely recommend AFS!

Our realtor highly recommended America's Floor Source when we expressed interest in updating the…read moreflooring in our condominium that we are preparing to sell. We were given the contact information for John Lowry. We reached out to John via text message, and he got back to us quickly and set up an appointment to meet with us at our condo. John arrived with a large variety of samples, and he made informed recommendations about practical floor options to best update all of the rooms in our condo. During this same visit, John measured all of the rooms and helped us decide on both carpeting and hard flooring in under two hours. Written estimates were provided to us via email before the end of that same day. We were able to schedule installation within a couple of weeks. We probably could have had the installation scheduled even sooner, but we had painting that we had scheduled to complete first. We were no longer living in our condo when the installation occurred. Everyone involved with the installation easily worked with our realtor, who was on-site to grant access to the condo, and with me via telephone. We were very pleased with the final results. I'm sure that the reasonable expense of updating the floors will pay off once our condo goes on the market.

I was disappointed and frustrated with my recent experience with RAP. They put in carpet a while…read moreago and did a good job on the quality itself of the install and I was originally happy with the project. At the time, I thought the labor cost was high for a project that only took them about 30 minutes, but accepted it. However, we had them come back to finish up a tiny portion of the project, and were charged $150 in labor to put carpet on 2 steps for literally 10-15 minutes of work which seemed quite excessive. I called the sales rep to explain how unreasonable this was, both because it was only 10-15 minutes worth of work and because it was a continuation of a previous job that we already paid over $400 for, and the sales rep lacked any customer service in understanding my frustration in how unfair this cost was and refused to fix the situation and said they had a blanket minimum charge. I tried to explain that this wasn't a typical situation as they were finishing up a previous project, and paying an excessive amount for labor for the second time was unfair. I asked to talk to the owner of the company, thinking common sense would prevail and the labor cost would be greatly reduced and he also refused to do anything about it to defray the cost. Aside from this issue, it took nearly a month to get the work scheduled, and I had to call the sales rep multiple times to have it scheduled and follow up, since the rep never called me to get it scheduled. I was very dissapointed that there was obviously an unfair/unreasonable charge, and the company didn't work with a repeat customer to make it right.

From the owner: RAP Carpet One Floor & Home is a locally-owned flooring store in Plain City, OH offering a wide…read moreselection of carpet, hardwood, vinyl and tile floors. Our expert team is ready to help find the perfect floor for your home.