After thoroughly vetting handymen services, my husband and I decided to go with MY HANDYMAN (Lewis Center, Westerville OH). We were impressed with their rating and reviews in both the Angie's List and the BBB. We had many small projects and a couple of larger ones that we were wanting addressed. The handyman that did our work was fantastic! He was polite, hard-working, thorough, friendly and professional. Couldn't have asked for a better handyman to tackle everything on our list. BUT we were not at all pleased with the personnel that was our primary contact for communicating and scheduling. In the beginning, he was very accommodating, polite and communicative. Unfortunately, as we progressed he would not return phone calls, e-mails or texts until many days later. We were made to feel that once he got our business, his responsiveness completely changed. There were a handful of occasions where we didn't get a response at all. What made things worse was he would schedule appointments without consulting with us to ensure that either myself, my husband or both of us would be home and available. This was done on more than one occasion. There was even an event that just completely was unacceptable to us. We had temporary material holding up our overhangs of our home (both front and back) and we asked if we could have that addressed as soon as the primary work was done. Without even contacting us he scheduled and appointment farther out than what was discussed with the handyman that was doing the work. I can see this happening once or twice but it continued. In the beginning we got apologies that followed and comments made such as, "I'm sorry for the delay in getting back to you but we have been really busy". Well, that's all well and good but if you are not going to respond in a timely manner if at all, then don't share your cell phone number and tell a customer to reach out any time. This grew to be a regular occurrence. What should have easily taken a week to ten days to complete, the work didn't get fully completed until almost one month later. While I understand that this is a business predominantly run by a family (family members), I expected a little more proper business etiquette. What we got was a contact person that had no sense of urgency, follow-through and follow-up. That is totally unacceptable. It is for this reason that we will NEVER utilize the services of MY HANDYMAN again.
Again, the handymen that do the actual work are great but if you don't receive the customer service that is common courtesy and lacking respect from the corporate office, as we experienced, the decision was easy for us. We'll never use them in the future, if asked we'll share our experience honestly and when we need the services of a handyman again, we will give our business to another company. read more
