#BUYERBEWARE #BADBusiness…read more WARNING I rarely give a ONE star but if there was an option to give a ZERO star I would! As a Consumer that loves to support local and/or small businesses I wish I had patronized a Big Box Store for this small project and accepted a quote that would have been twice as much, but at least I would have been able to open and close the Front door and have closet doors that were actually able to open and close after the flooring job was complete!! They do not agree that after a flooring job has been complete that a customer should Assume that their doors, including the FRONT door will open and close! This is one of those situations where one person (let's call him Terry) knows that his employee (Humm let's call him Jeff) did not write a Bid correctly and then outsourced the Labor to a company that is not equipped to do the job!! Don't let the "SALE" price persuade you because they do not include or expect for a job to be complete. Terry actually said "well it doesn't say the doors will open" WTF! Terry originally verbally agreed that Jeff should have known that the new carpet would need a different installer! I didn't hire the outscourced company! I hired this sorry excuse of a flooring company! #SMALLCLAIMSCOURT #HORRIBLE

Great experience at Flooring Galaxy in Brentwood. Jeff and Zoe were very helpful in finding the…read moreright carpet and pad. The installation was on time and very professional. We couldn't be happier.

We had a great experience with this family-owned carpet company - Denny, Matt, Daniel, and Peggy…read morewere all just wonderful! The installation was excellent (all baseboards remained perfect - no paint repair), pricing was very fair, and everyone we worked with was kind and informative. They were reliable, respectful of our schedule, and very careful with our home throughout the entire process. Highly recommend supporting this business! We refer them all the time - their years of experience are reflected in the end result.

I must say that I have never dealt with a nicer flooring company than Barefoot Carpet Company of…read moreArnold Mo.They are very experienced all around. From the attention and help you receive when you walk into their showroom until your flooring is installed. They clean up after the work is done and make sure you are happy with the job done. They are also very honest and prompt and never leave you hanging. You will get phone calls or text to keep you informed of any matters that arise. This is a family owned business and not a large Corporation. That has a lot to say about the excellent service and job well done. I would recommend this company to the White House.

We were kennel training our dog and she had dug her way into our carpet. Panicked, I Yelped a…read morereputable carpet repair company and Nelson & Associates came into my radar. I was able to get a fast quote using the Yelp! App and received an appointment date and time. Damien came into our home on a Saturday morning and was very efficient and fast! We are very pleased that we didn't have to replace our whole carpet. He just patched up the area and it looks great!!!! I definitely recommend this company!

Nelson and Associates did a great job reinstalling, cleaning and sanitizing our basement carpet…read more Damian was kind, helpful and professional as was the crew who also helped. Highly recommend! I live in St. Louis!

Had a problem with one of the seams in the flooring they installed a few years ago and call to ask…read morefor a repair. They actual called me back and set up a time to make the repair the man spent an hour doing the job right and I couldn't be happier. Great customer service.

We bought flooring for my mom house. They were quick ordering it. Once it came in they were even…read morequicker getting it installed. Final product looks great. Thank you for all your hard work.

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

It's a wonder this business hasn't shut down already. Poor quality work, lying salesmen, and…read moreadministrators that forge documents. We are going to file police reports on them today. Buyer beware! Update: Every time we leave a bad review, they ask us to email them but they never respond. They only respond on public platforms like the guy that responded under me.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

Blake Beatty was great helping coordinate backsplash arrangements…read more Make sure to look at all of them under various lighting conditions. Thanks!

We came in over the weekend and just shopped!…read more They store was very clean, was well organized and they offer everything from beginning to end of your project. Highly recommend for tile projects!