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    Flooring Galaxy

    4.0 (18 reviews)
    Open 9:00 am - 6:00 pm

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    Response time

    2 hours

    Response rate

    100%

    Services - Flooring Galaxy

    Floor refinishing

    Flooring Galaxy Photos

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    4 years ago

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    12 years ago

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    5 years ago

    Prompt response time. Decent prices. Friendly knowledgeable staff. I haven't scheduled my service yet, but I will soon.

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    Ask the Community - Flooring Galaxy

    Review Highlights - Flooring Galaxy

    We also had them install some LVP in our laundry room which is awesome!

    Mentioned in 2 reviews

    Read more highlights

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    Empire Today

    Empire Today

    1.7
    (76 reviews)

    It's a wonder this business hasn't shut down already. Poor quality work, lying salesmen, and…read moreadministrators that forge documents. We are going to file police reports on them today. Buyer beware! Update: Every time we leave a bad review, they ask us to email them but they never respond. They only respond on public platforms like the guy that responded under me.

    I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

    Flooring Galaxy - flooring - Updated August 2026

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