Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain…read morebelow, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

Had a problem with one of the seams in the flooring they installed a few years ago and call to ask…read morefor a repair. They actual called me back and set up a time to make the repair the man spent an hour doing the job right and I couldn't be happier. Great customer service.

We bought flooring for my mom house. They were quick ordering it. Once it came in they were even…read morequicker getting it installed. Final product looks great. Thank you for all your hard work.

A company that bring the customer options. From color selection to sheen level Paul and crew will…read morefind something that you desire. Their knowledge of flooring and products brings ease to a customer. Eco friendly options along with dust containment our services that are included not extra. Promptness, quality, and attention to detail are great foundations to use Floor coverings International. Keep up the good work.

I can't say enough good things about Paul & his crew. Everything from advice in flooring choices to…read morethe timely execution of the project. He told us we could probably find someone cheaper but he was charging a little more because he wants to do a quality job. So glad we took the chance and went for his services because underneath our dirty carpets was an absolute treasure of a century old floor that was in dire need of absolute professionals. They didn't even leave one single scratch on the trim. I'm sure the job was a difficult one. There were nails & staple marks everywhere, but now our house looks so great I can't even believe it. To top it all off it only smelled in my house for one day thanks to his excellent choice of low voc product. In the end I really don't think we even paid more because we weren't charged extra for the little extras we did get like the spot that needed some boards replaced. Kudos to Paul & his crew they do great work.

Wejust used Barefoot Carpet Co. to recarpet our upstairs. They did a wonderful job. we had a lot of…read morefurniture and they moved and replaced it exactly how it was. I've never had carpeting installed so perfectly, it was a beautiful job. The installers were courteous and polite and made an event I was dreading very easy. I would definitely use them again. CR. Chesterfield, Mo.f

We had a great experience with this family-owned carpet company - Denny, Matt, Daniel, and Peggy…read morewere all just wonderful! The installation was excellent (all baseboards remained perfect - no paint repair), pricing was very fair, and everyone we worked with was kind and informative. They were reliable, respectful of our schedule, and very careful with our home throughout the entire process. Highly recommend supporting this business! We refer them all the time - their years of experience are reflected in the end result.

These guys are amazing!!! Thank you Donnie you did a fabulous job on our carpet! Highly recommend…read morethis company we got lucky and just stumbled across their ad! Super duper work, and so pleasant to have in your home! Thank you Donnie, it was an honor to hire you!

From the owner: Flooring installation in the Saint Louis and surrounding areas. We don't sell products such as…read morecarpet, vinyl, tile, hardwood or other flooring products. We do sell excellent installation service.

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

The customer service was exceptional. Shaw couldn't get the color right for my carpet. Charlie and…read moreMark were extremely attentive and went well beyond what was expected to make it right. We also had a new ceramic kitchen floored installed. Great install; attentive, detailed, clean work.and friendly. Extremely pleased with customer service and quality of work! Would highly recommend Michael's Flooring.

Pleased with the product and the installers. Not please with the representatives in the store…read more Received an estimate, accepted it, and moved forward with the installation. Four times they have called identifying additional expenses; "Sorry, we forgot.". One addition was for a repair that could not be seen until previous layers of flooring were removed. The other three were careless mistakes. Very poor service.

They had a good assortment of carpet patterns that we didn't find elsewhere. And the local owners…read morewho helped us were very attentive.

From the owner: Serving St. Louis Since 1945, offering the best selection of area rugs in the Midwest.read more