I took sales pitches from two carpet installation companies. Ultimately settled on Empire mostly…read morebecause I think they had the best quality carpet And they said they moved furniture. A few days before the installation I received an email advising me to take apart large pieces of furniture so it could be easily moved. I'm 76, bad back and shoulders it's nearly impossible for me to do it. The physical installation looks fine, but they finished very late at night and left me with a bunch of furniture to move back into place. They took apart a power recliner and didn't bother assembling it again. Their van died and I was jumping it for them at 11 o'clock at night. they complained that they could not install the carpet the way it was on the stairs so I'm left with painting the staircase. Bottom line is that they worked for many hours (15) but I think the job was too much for two people. there was also a communication barrier as I do not speak much Spanish. I don't recommend this company.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

Had a problem with one of the seams in the flooring they installed a few years ago and call to ask…read morefor a repair. They actual called me back and set up a time to make the repair the man spent an hour doing the job right and I couldn't be happier. Great customer service.

We bought flooring for my mom house. They were quick ordering it. Once it came in they were even…read morequicker getting it installed. Final product looks great. Thank you for all your hard work.

A company that bring the customer options. From color selection to sheen level Paul and crew will…read morefind something that you desire. Their knowledge of flooring and products brings ease to a customer. Eco friendly options along with dust containment our services that are included not extra. Promptness, quality, and attention to detail are great foundations to use Floor coverings International. Keep up the good work.

I can't say enough good things about Paul & his crew. Everything from advice in flooring choices to…read morethe timely execution of the project. He told us we could probably find someone cheaper but he was charging a little more because he wants to do a quality job. So glad we took the chance and went for his services because underneath our dirty carpets was an absolute treasure of a century old floor that was in dire need of absolute professionals. They didn't even leave one single scratch on the trim. I'm sure the job was a difficult one. There were nails & staple marks everywhere, but now our house looks so great I can't even believe it. To top it all off it only smelled in my house for one day thanks to his excellent choice of low voc product. In the end I really don't think we even paid more because we weren't charged extra for the little extras we did get like the spot that needed some boards replaced. Kudos to Paul & his crew they do great work.

Wejust used Barefoot Carpet Co. to recarpet our upstairs. They did a wonderful job. we had a lot of…read morefurniture and they moved and replaced it exactly how it was. I've never had carpeting installed so perfectly, it was a beautiful job. The installers were courteous and polite and made an event I was dreading very easy. I would definitely use them again. CR. Chesterfield, Mo.f

We had a great experience with this family-owned carpet company - Denny, Matt, Daniel, and Peggy…read morewere all just wonderful! The installation was excellent (all baseboards remained perfect - no paint repair), pricing was very fair, and everyone we worked with was kind and informative. They were reliable, respectful of our schedule, and very careful with our home throughout the entire process. Highly recommend supporting this business! We refer them all the time - their years of experience are reflected in the end result.

These guys are amazing!!! Thank you Donnie you did a fabulous job on our carpet! Highly recommend…read morethis company we got lucky and just stumbled across their ad! Super duper work, and so pleasant to have in your home! Thank you Donnie, it was an honor to hire you!

From the owner: Flooring installation in the Saint Louis and surrounding areas. We don't sell products such as…read morecarpet, vinyl, tile, hardwood or other flooring products. We do sell excellent installation service.

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

The customer service was exceptional. Shaw couldn't get the color right for my carpet. Charlie and…read moreMark were extremely attentive and went well beyond what was expected to make it right. We also had a new ceramic kitchen floored installed. Great install; attentive, detailed, clean work.and friendly. Extremely pleased with customer service and quality of work! Would highly recommend Michael's Flooring.

Pleased with the product and the installers. Not please with the representatives in the store…read more Received an estimate, accepted it, and moved forward with the installation. Four times they have called identifying additional expenses; "Sorry, we forgot.". One addition was for a repair that could not be seen until previous layers of flooring were removed. The other three were careless mistakes. Very poor service.

Choosing a home with the original wood floors was a must-have for us. When we moved into our 1895…read moreTower Grove East home a couple years ago, it had exactly what we were looking for--beautiful heart pine floors throughout--but they were in rough shape. They showed years of deferred maintenance, damage from the previous owners' pets, and a few footprints from their DIY refinishing job-gone-wrong. After speaking with a few companies, we were skeptical of whether we'd be able to bring these old floors back to life. When we met Jim at Abeln Floor Systems, we instantly saw that he was passionate about restoration. His expertise is unparalleled and we knew he was the right person for this job. Jim also had an inventory that would help us repair a few tricky areas that required special attention and odd-sized boards. We kicked off the job by doing a walkthrough with both Jim and his crew member Kenny. This ensured we had a shared expectation of outcomes and gave us all the opportunity to flag any areas of concern before the work started. Throughout the process, both Jim and Kenny were incredibly transparent and proactive with their communications; we received a daily check in call to share updates, ask questions, and confirm we were satisfied with the work so far. I couldn't imagine a better outcome and my biggest regret is that we didn't do this project sooner. I mean, look at the pictures!! The floors are immaculate and have made such a significant impact in restoring this home's character. Jim and Kenny were both amazing to work with and I'm so thankful that we were able to do this project with them. If you are looking for high-quality outcomes and a trustworthy crew, look no further. This is the best team you could hire in greater St. Louis.

I would highly recommend Jim and his group for any floor project you need. Our home is an older…read moreVictorian home in Webster, ~120 years old. We have wood floors throughout, except for for whatever reason two of the bedrooms they put this carpet into the middle... Which, of course when we moved in one of our dogs promptly decided to use as a bathroom whenever she wanted. The carpet didn't look great, didn't smell great, collects dust all that bad stuff. Plus, it just didn't match the rest of the house. Jim was able to come in here and start on Tuesday and by Saturday the floors were ready and we could move the furniture back in. The finished product looks amazing and they were just a really good group of people to work with. If you're going to have somebody in your home for a few days in a row it definitely helps to have friendly and trustworthy people. I would highly recommend him to anybody.