These guys have pandemic customer service down to a science. Buy it on line, check in with the gal out front who has 6-ft taped off from her to you. Pull your truck up and the gal puts the pallet of materials on your truck. Simple! Way to go Floor and Decor! read more

First time home buyer and never having renovated a house before Ron was so helpful and patient with me! He helped me gather my flooring from other stores so I would have enough and explained to me the shipping and logistics of everything. I'm very happy with floor & Decour and happy I met Ron! read more

Floor & Decor - Home Decor Near Me - Phoenix, Arizona

We had to drive there to pay as they would not take payment over phone. It took 4 months for 13 boxes of flooring to be delivered to their warehouse. On July 4th, they notified us that we had 7 days to pick it up or it would be sold. I made an appointment to pick up the floor between 9am and 10am. At 9am (while I'm driving there) the warehouse called to tell me I missed my appointment and I needed to reschedule between 1pm and 2pm. I ignored them, continued to drive there and picked up the flooring without issue. This place is kind of a mess. read more

I drove past my closest Floor & Decor to utilize the design services of Veralin and I could not be happier with my experience. Veralin is a talented design professional. She was a joy to work with. Veralin is a great listener, which made this process so easy. Nothing was a problem. Actually, my entire experience was easy at this store. I was able to finish up my order online. The woman at the pickup desk was helpful and friendly as were the young men that loaded my vehicle. read more

I cannot believe it! I have been a loyal customer for years. last week I went to pick out floors ( which were in stock) but I decided to buy this week as my contractor wasn't ready for install. to my amazement, they hiked up the price over 40 cents a sqf and refused to honor last weeks price. That is called Price gouging and it is illegal! I will never buy from them again, which makes me very sad. They used to be my go to place. They cannot treat hard working American's this way! I will be in contact with my attorney tomorrow to see what my next steps are. I am so sorry guys, this just isn't right. I would never expect this from a reputable company just because they can get over on regular ppl. this just isn't right! Also note I did speak with the manger and she said there was nothing she could do. Just unbelievable! Ps. I have time stamped picture's to prove this outrageous price hike on floors they already had sitting there in stock! read more

Jennifer and Veraline were the live savers of this trip, and eventually we dragged Ingrid into the situation. Amazing ladies to say the least. My boyfriend is flipping a house and was having a hard time figuring out one of the bathrooms. As simple as it sounds he has a set vision in his mind but materials that weren't all available. We had worked with one wall tile throughout this whole process and had to pick out other variations for the floor and shower niche. Having their opinions to point out some aspects, styles, colors, etc was just so incredibly helpful. It was so much more work on their behalf than we could ever ask for. We had spent well over 3hrs here just working with this vision and playing around with different pieces. The customer service here is unbeatable, at least with these three lovely ladies. Thank you!! read more

Richard at the Highland location was a huge help! He is extremely knowledgeable about all the materials I needed for my project. I've been struggling for months to pick out a design. Richard patiently listened to my likes and dislikes and helped me to pick out tile for both my bathroom and my kitchen back splash! He not only has the knowledge but also the eye for what looks good together. I really appreciated the time he spent with me. It's hard to find good customer service these days and it's good to see people like Richard out there willing to help. I've told all my friends that if they need tile advice go see Richard! This man deserves a raise. I'm sure he's not being paid what he's worth! Thank-you Richard! read more

I get that all of us are challenged during the "pandemic event". However if you are open for business and accepting orders taking our money then at the very least provide some level of customer service. Hanging up on customers and not returning emails and not providing updates on orders is unacceptable in any climate. Had to call Corp to find out my order is ready after waiting 6 days. read more

We recently remodeled our home. Layed new tile in the guest bathroom; kitchen and laundry room. We also were wanting to put nice wood laminate flooring in our living room and two hallways. We hired installers for both aspects of the job. These were installers with decades of experience. While installing the tile, our installer found some tiles that weren't the exact length of the others. This would have resulted in misguided lines in the final work. Upon returning the tiles, the store manager questioned the qualification of our installer AND wanted to hand ME the ruler to measure the replacement tiles! Definitely NOT interested in working for the customer. My other installer discovered from the very first box, that the wood laminate was warped and was not going to lay flat. Joints were separating and he refused to lay anymore down! My wife and I returned to the store; only to encounter another manager (Thomas) who also questioned if the product was handled correctly by the installer! Yes, this store will always look for a reason to blame the customer, rather than assume the customer is right, and examine the defective material themselves! We ended up going to Home Depot, where we also had a mix up on the erong product delivery, HOWEVER, Home Depot graciously acknowledged THEIR mistake and even gave us a $100 cashback discount! Buyer beware of Floor & Decor on East Highland in Phoenix! Management has a MAJOR ATTITUDE and instead of appreciating the customer, they will criticize the customer. read more

The customer service I received from Anthony made my whole project so easy. Not only did he take the time to walk us through the differences in material, but explain pros and cons of each one and was patient and kind while doing it. read more

When we bought our new home, we did a full remodel BEFORE we moved in, to avoid divorce. lol This meant that we visited this FD location about 9 million times. We redid all the flooring, and bought our flooring here, kitchen backsplash, stacked brick for our fireplace, grout, wall tile, decorative accents and shower floor tiles for our bathrooms. There is a lot to look at here...it is overwhelming, but everything is nicely displayed and organized, and we used their designer for ideas and to help us coordinate our bathroom selections which was a huge plus. Prices were great, delivery was on time, and we were able to return unused boxes of tiles for a full refund with no problem. We were very happy with the staff and the service at this location. We love our flooring, kitchen, fireplace and bathrooms. In fact, everyone that walks into our home compliments us on how beautiful the floors are. Thank you FD for the great service and for making our remodel less stressful! read more

My experience with ordering from this location was seamless. However, once our project was over, we had well over 30 boxes of hardwood floors that we did not need and each box cost around $68 each. My husband and I didn't have help nor the right vehicle to physically bring the boxes to the store, so we paid for Floor and Decor to schedule a pick up. We were told that once our boxes were picked up, they will scan each box and will refund the money back to our card. Our orders were picked up on 9/27/2021 and the driver who picked up my boxes verbally confirmed he counted 30 boxes. He had me sign a section on his work phone that the boxes were picked up, then left. Fast forward to 10/4/21 (a week later), I decided to call the store, because I haven't gotten any updates yet. They told me that by that time, the boxes should've been scanned in store already if they were picked up on 9/27. They told me they were going to call me back. I didn't receive a call back, so I decided to call again on the morning of 10/7/21 to get an update. I spoke with a lady and was told she needed to call me back, because she needed to review the cameras. She calls me 30 minutes later to advise me that she will be refunding 25 boxes. I told her my boxes were 30. She said that she will check again and she said she counted 25. I was a little upset and she said there's nothing much she can do if on the picture it said,'25.' She saw 5 rows with 25 wood floors each. I advised her that something might've happened and if I can dispute it. She told me to come to the store and ask for a Manager. I asked if I can call back and she said to call in an hour as the Managers are in a meeting. Anyway, I called in the evening around 5:30 PM and spoke with a person named Jessica and immediately asked for a Manager. She asked if she can help me in any way. I told her my situation and she said she will look into it and call me back. She called me in about an hour and told me she did see that there were 30 boxes and that those will be refunded to me on my card. I received an E-receipt a few minutes later showing a refund amount for the 30 boxes. I am grateful for people like Jessica who are willing to put an effort in resolving the customer's issues. I was honestly upset with all the customer service I received except for Jessica. If corporate is reading, please recognize Jessica in her store as she is a great asset. read more

We found a great tile for our home, it was a bit pricey but good. The customer service wasn't great but they did alright. When the tile was dropped off some was broken by the people who dropped it off. read more

Floor & Decor - Great ceramic tile that looks like hardwood. - Home Decor Near Me - Phoenix, Arizona

I bought Vinyl floors at Floor and Decor store, which was a horrible mistake. The floors damages my kids skin so bad, their toes and fingers are bleeding. My son was 10 month old when floors were installed and he was crawling around his knees, shins, and feet were bright red, and the skin on his little fingers got all burned and his fingers were bleeding after crawling on these floors. My daughter is three she tiptoes, so her toes skin got rug burn marks, the skin got damage so bad that her toes were bleeding, the skin gets rug burn damage. I tried to walk on the floors barefoot my toes got damage too. Floor and Decor store doesn't care they told me that the floors are fine and closed my complain. I'm devastated. I spent $13,000 on material and installation, and now my kids have to were socks all the time otherwise their toes bleed. And sometime it's not easy to even keep sock on them because they keep taking them off, they are too little to understand that they cannot run around the house barefoot. Never buy Vinyl floors at their stors! read more

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Just bought some tile and associated products from Floor & Decor. We were helped by Alex, and his service was Excellent. He was knowledgeable, helpful, and lovely. The selection was amazing, I wish we were doing a bigger, fancier project. We chose very basic stuff, but would definitely go back to this store. read more

We had been trying to remodel the bathrooms in our home for quite some time, and searched several companies for bathroom remodel, all disappointed. A friend suggested Floor and Decor and spoke highly of the design services on site. On our first visit we met Chris Mozer-Velasco, who helped design our four bathrooms/showers and guided us in the choice of the materials for the same. Chris continued to help us on many more of our visits during the course of the remodel, and we were very extremely pleased with her support. During one of our visits, Chris was out and Ms. Veralin Bergen helped us with the selection of flooring tiles. We were extremely happy with Veralin's support and thanks to Chris and Veralin, we are almost done with the remodeling. Thank you Veralin and Chris. Thanks a lot for Floor and Decor at Highland Ave for having such excellent professionals in their design teams to help and support customers like us. read more

I had to go pick out flooring for my house. I entered the store totally overwhelmed by the choices that I had. An employee name Richard approached me asking if he could assist me. When I showed him the sample, I had in my hand and told him what I was hoping to accomplish in my house. He proceeded to tell me that I had the wrong flooring in my hand and then took me to show me several suggestions of what would work best, given the material and the job. Richard was so informative about all the different tiles, wood, porcelain and marbles. It was amazing. Within a half an hour I had narrowed my choice down and found the perfect tile to do my kitchen. Richard suggested products I hadn't not even considered. I ended up with a tile he had showed me. Thank you Richard! I will definitely be back for my next housing project. Also check out girls were helpful. read more

I like to come here to get inspiration for "updating" various rooms in my condo. They have several displays, so if you are like me and don't want to dream it up yourself, just go for one of the display options. Don't come here, though, for ordinary maintenance supplies, like spackle because they don't have it. read more

Remodeling our kitchen and Alex was extremely helpful while assisting us. He calculated everything, took us to lol the supplies needed, helped load and explained how to complete our project. Alex is an asset and should be recognized for his exemplary customer service. read more

I went to the Phoenix location and had a wonderful shopping experience with a gentleman named Robert he went out of his way to explain the difference in products and really made my first time experience shopping in a establishment of this kind easier thank you Robert! read more

No one picks up the phone and when they do they tell you hold on then hang up BAD SERVICE

Today I went in to buy bathroom tile and Richard did a phenomenal job showing me the coolest ideas for the bathroom and kitchen. He is cool and genuine and knows the product inside out and upside down. He is a marriage counselor as well and he invited me to sit down which helped me clear my head to decide. He genuinely cared. I appreciate my visit today with Richard! read more

Chris was wonderful in helping pick out so many things I would never have thought of. She was very knowledgeable in her designs, and was very nice to work with! read more

Displays are frustrating. Signs with lists of products used, but who knows which sign goes with which display or which tile is which within a display? The employees don't. And if you like the display, how do you find that tile in this massive warehouse? The employees can't tell you. How much is a given tile per square foot? Better bring a calculator, because they don't put that on the signs for most products...you have math to do. The big isles of floor tiles do the opposite...tell you the price per square foot, but good luck matching a sign hanging 15 feet in the air to a stack of tile below. The entire experience is one big frustration. read more

This floor and decor location never disappoints and always has great displays. This visit I was especially pleased to have been helped by 2 female associates who were both friendly and knowledgeable. In a male dominated construction world, it's awesome to see women who know their stuff! Thanks Jessica for your help and expertise with my first tile project! read more

If you are looking to remodel your kitchen by installing a backsplash or you want to put down hardwood floors and get that rid of that nasty carpet, then you have an awesome place to go at Floor and Decor. They have a good selection and their prices are lower than competitors. We found a backsplash for our kitchen with prices similar to online prices. We even went to a tile shop and Floor and Decor was almost half per square foot. The only reason why I take down one star is that they are so big there is not enough employees around to help you. It took forever to track down an employee to ask questions. Since we had them add our number and name in our system, you don't necessarily need a receipt to return items. Returns are pretty painless and hassle free. read more

This place is the worst! One person sends you to another and then they don't help you. I ordered a lot of tile for a project and I wanted 3 sinks. Come to find out there was only one on the receipt. I go there today to pick up the one and purchase 2 more. Amanda in pro pick up needs a lesson in customer service. She looks it up and says I need to pick it up in Glendale and threw the receipt back at me. Also told me I couldn't add two more and had to go to another counter to do so. There's a ton of floor shops in Phoenix. I suggest you try a different one. read more

Ron is Awesome, Extremely helpful and very friendly! Ron deserves a raise! Seriously deserves a raise.

Andrea, at the Phoenix Floor and Decor location was AWESOME!!!! Even though they were busy, she spent well over an hour with me helping put together my floor and bathroom tiles, including grout and schluter. What they did not have in stock, she had a pickup order placed for the Glendale location for me. My order was scheduled for delivery the following week and she called me the day before delivery to confirm everything was in order. Her customer service is OUTSTANDING!!! Ask for her when you go in; you will not be disappointed!!! THANKS AGAIN ANDREA!!! read more

We drove to this store because our home location didn't have all the tile needed for our project. We made it 10 minutes before their closing time. The first person that helped us was not very friendly and wrote our order incorrectly. When we got to the checkout desk we were helped by Erin Kubik, she was wonderful and extremely helpful. She greeted us with a smile and went above and beyond to help us get everything done correctly. read more

I have probably been on at least 10 trips to floor and decor and am currently remodeling my second bathroom entirely myself after retiling our 400sq ft master bedroom, while I'm pretty handy I probably would not have been able to have nearly the same confidence without floor and decor. As a woman in my 20s my experiences at floor and decor have been night and day compared to Home Depot or other home improvement stores, the staff are genuinely helpful and knowledgeable without assuming I have no idea what I'm doing or directing questions to my husband. The prices are better than anywhere else but mostly I can't say enough stuff about the staff, they really go above and beyond anytime I am looking for something that looks out of stock or could use some advice, I've always been so impressed with how nice and happy to help everyone is here. read more

Leena was amazing! We are regulars at this location and we have NEVER had service at the level she provided us today. Leena went above and beyond to make sure our experience was perfect. Helpful, hard working, knowledgeable and went out of her way, we hope to see Leena every time we visit in the future. read more

Went to the camelback Floor and Decor store with my brother. He doesn't mess with online reviews, but we were super impressed with the girl that assisted us and scheduled my brother with getting an estimate. When we first walked in we were approached by a kid that worked for the same company as the young lady, Ritz, that helped us later. My brother knows some basics from having remodelled a couple homes and said that the kid was giving us a bunch of nonsense. He kept pushing for us to do a free in-home estimate and that his guy would answer our questions. He was definately rude to us after we declined. Later we were walking around looking for something to replace our old tile, Ritz walked up and introduced herself and started asking what kind of project we were doing and if we had any questions or needed any help. She ended up walking around with us for 30 minutes and explained a bunch of stuff to my brother that he didn't know. Anyway, by the end she got us set up with an estimate. My brother and I were super impressed with how upbeat and knowledgeable she was. She turned our initial bad experience around quickly. The actual Floor and Decor employees were great as well and helpful. They said they'd put our order together when we came back with a list of the materials we needed and that they have a delivery service available to get it all to the house. Overall, great experience. read more

Used them to fabricate and install quartz countertop in my kitchen last month. The service, prices and installation went as expected and the results were truly outstanding! Thanks Robin. read more

Floor & Decor - Home Decor Near Me - Phoenix, Arizona

If you're a woman then do not shop at this store. I was trying to check out with some merchandise and I was flagrantly ignored three times. Example, a man who appeared to be a manager, opened a register for the male customer in front of me. After he completed the transaction he closed the register without acknowledging my existence. I put the merchandise down and left. So, I suggest driving a little further east to The Tile Shop. It may cost a few extra dollars but the merchandise is better and the customer service is much, much better. FYI, this is the 21st century: women have money too. read more

we were assisted by richard who helped us pick flooring and evaluate the decisions that were needed. he was really helpful

Floor & Decor not only has beautiful tile options but also has a wonderful cashier who went above and beyond to provide excellent customer service! Thank you Helga! read more

Ryan Compton at the Phoenix Camelback location was great very helpful great customer service.

I am in the process of a remodel and pulling up the flooring in my home. I went to multiple local tile stores but couldn't find what I was looking for. F&D was recommended by my designer. They have a huge selection and, with the assistance of their staff, I was able to locate exactly what I wanted. I was helped by Tim and he could not have been nicer or more patient. Excellent customer service. read more

I have been shopping here recently for a remodel I'm doing and have found the prices and service to be great, but recently I had an experience that really showed clearly what that looks like. I called ahead of picking up my flooring and it was close to closing time. Britton placed an order for me and got it pulled and ready for delivery within an hour of closing and it was amazing. A manger (I think Erin) helped make an order adjustment on qty last minute in-store) and Amanda helped me with getting it loaded. Moreover, she warned me my truck wasn't rated for the weight of my shipment and I misheard her on the amount of overweight. When we loaded the truck it looked very overweight and she confirmed the numbers with me and I changed my mind on driving home overweight. The team here really cares about their customers and I'm grateful. Thank you all! read more