I have been to this store multiple times and every time I leave feeling horrible. The employees at this location treat you like garbage. I really don't know if this is racist or they simply hate all customers alike. I have to say I am never coming back here. They are of 0 help when it comes to helping customers. read more

Fantastic service with Victor. He asked if I needed help. I didnt think I did, but decided to run my thoughts and tell him what I was doing. Glad I did! He made the whole process quick and efficient. He made sure I had all the right materials. Took me directly to the grout, trim, and ensured I had everything and why he made the recommendations for each product. He was patient, rang me up and directed me to where people would load for me. Very impressed with his attention to detail and listening skills. You might have to wait for someone to help you, but it will be worth it. I also love the cleanliness of the store and I feel comfortable during these trying covid days. I will be coming back read more

Great prices and large selection! We shopped around a bit and found they had some of the best prices here for stone veneers.

What's wrong with these people!! Such a wide variety of floors and tiles that is amazing but when it comes to delivery/ shipping and warehouse they are messed up!! Very disappointed with that department as my order was messed up twice. The design department is very knowledgeable and helpful so are some of the staff members on the floor. If you are picking up the stuff you are fine but before scheduling delivery just check everything thrice! I had to wait 3.5 hours to get things fixed read more

I would highly recommend Floor & Decor in Milpitas for anyone looking for any flooring options.  From the time we walked into the store until we left it was a great experience. We worked with Jeannette Palacios and she is very professional, communicated the entire process, and answered all our questions. Jeannette is very knowledgeable in flooring and helped us pick out our design and made the process very easy. The store has a variety of products from wall tiles to flooring at a very affordable price. I highly recommend Floor & Decor for all your flooring needs. read more

I would like to praise a manager at this store. His name is Bryant. He was working on the floor while we asked him some questions. He took it upon himself to move very heavy and large tile boxes around for us and answer all the questions we had. We didn't know he was the manager and were under the impression that he was one of the regular employees. We showed some concern regarding him moving all the heavy tiles by himself, but he was more than happy to help us and get our order going. We are really impressed by his work and the amount of work that he put on to go above and beyond his duty to help the customers out. After we asked to let his manager know how nice and helpful he was, only then he told us that he is the manager. Definitely ask for him when you go there. He is very knowledgable as well. We wish we could give him ten stars!!!! read more

Yesterday my husband and I traveled from Gilroy to this store because we needed porcelain tiles for around our fireplace for a 'room refresh'. We were hoping to find a peel and stick rock facade as their website said they had a selection in their show room but come to find out they do not have any in store! However, this place has the biggest selection of tiles and stonework that I have ever seen! Different, rustic, unusual, beautiful and colorful product galore. Why I'm really giving this place 5 stars is the service. Specifically the employee who helped us was Andy. He listened to what we were doing, explained the options helped us with options and answered all of our questions. He walked us around the showroom, which is HUGE, helping us and explaining what we would need and helping us choose them. He was patient, friendly and knowledgeable. Andy made our trip out there worthwhile and what was initially overwhelming became a great experience with awesome product! read more

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I just spent an hour in this place picking out the tiles I wanted and went to check out and was told they had no way of taking payment and I would need to come back. Why would you be open if you can't take payment? Why would you not tell people that as they enter the store? What kind of business does that! What a complete waste of time! read more

We are looking to do a bathroom remodel and went into the store looking for floor and wall tiles. The customer service was EXCELLENT. We were attended to by Ysidro Duran. The tiles we first liked for our shower stall floor were not in stock and looking at our color and shape preference, Ysidro showed us multiple other options. The one we finally chose was one that we liked better than our original choice. He helped check that the bathroom floor and shower wall tiles were in stock and was with us to choose the appropriate grout color as well. Finally, he helped us pick the wood flooring for the closet and told us about the edging profile that we might need along with the various color choices. The shopping experience was super relaxed, the salesperson was not at all pushy and we got all the flooring and wall tiles we needed in less than 2 hours after having been to several other shops and showrooms in San Jose and surrounding areas over a few weeks. As an added bonus even the checkout cashier was very nice and some of the material we've ordered has been held at the store for our contractor to pick up. TLDR: Very nice layout, lot's of choices and excellent customer service. read more

I tried their water proof laminate (aqua guard) and while it makes solid first impression, the click connections are poorly designed. It can not be disconnected later (it breaks easily), that makes it single use thing in case you need to readjust anything. So i decided to return what i bought and use different brand of flooring. They don't allow you to rate products on their website and read reviews, this is a bad practice. A lot of the products they sell are their own brands, so it would be hard to find reviews elsewhere. read more

My husband and I walked around the store for a couple of hours and saw many beautiful bathroom tiles. We knew the basic colors and style that we wanted but needed help finding some tiles to spruce up the basic colors that we had selected. We asked Jeanette for help and OMG she was so helpful. Jeanette explained the different family tiles and helped us to select tiles that would go together as well as something decorative so that our bathroom would have a pleasant focal point. She told us if we came back tomorrow she would help us design our other bathroom. Not only did she help design, she gave us a printout of the tiles we selected and the grout to use so that our contractor could order what we need. I am so happy that we found Jeanette. She is really an asset to the store. Thank you, Peggy read more

We were attended by Ysidro Duran. One fine word to say "Superb Experience" . Sid is very informative, excellent talent in explaining about subject. He takes time to listen and respond our questions in a quite understandable way Definitely I would recommend Sid as "go-to" guy. Thank you Sid for explaining the details about flooring, tile and other general questions. Much Appreciated :) read more

There are some good people here. I dropped my work badge and someone here found it in the parking lot and mailed it back to my office. Thank you! read more

I came back for the second time in the last two weeks. Janette helped us today and she was very helpful. Thank you Janette for your customer service! read more

One of the worst floor and decor locations I have ever been to. I came early in the morning hoping they would be wide awake and happy to help me, but I was wrong. I walked in and this women name daisy was helping me and she was super rude. She had the worst attitude anyone has ever given me for no reason. I didn't even say anything to her or do anything wrong was just asking where do I do returns. I will never come to this location again and I hope she gets fired for her awful treatment to customers. I will 100% drive all the way to any store rather then this location. read more

Place is great. Super awesome prices. Mostly stocked. Luke helped us out today and he was amazing, thank you so much!!! Will definitely be returning here for more stuff when needed! read more

We went to Floor & Decor to buy tile for our bathroom project and the staff was supper friendly and helpful. Especially Montel, Domingo and Matt! read more

Being a contractor I visit Floor and Decor a lot. I also visit other stores but I keep going back to Floor and Decor for John's customer service. He goes above and beyond every time. He is very knowledgeable about the inventory and guides people to the right product. Bravo John! read more

Nice store and very good designers. We walked around the store and there were a lot of tiles and colors and it was very confusing. We made an appointment with Jeanette Palacios to help us with the tile and floor selection. It turned out to be an excellent decision. We can't thank her enough for her recommendations. She helped is with the kitchen back splash, grout, bathroom tiles and hardwood flooring. All of them turned out to be very good. Thanks you Jeanette read more

Is it me or Floor & Decor's customer service is just terrible? I've been trying to call 3 stores in the bay area for the past two days to speak to someone that can answer my questions and NOT a single time anyone picked up the phone. My friend warned me about the bad services and now I can agree. I can only imagine once I get my project going with them and when problems come up, I'm sure they won't pick up my phone calls. Anyhow, I'll take my business somewhere else. read more

I am leaving a review for my collegue who was very happy with her vist to this store. Here is her comments on the wonderful customer service she received from Lei Zhao. He was quite attentive and helped her place her order with ease. He took his time and was quite professional. She will refer all her real estate clients to him and your store as it was a great place to shop! read more

Store is good with wide variety of tiles. I have purchased several thousand worth of materiel and the service is so bad. The decorator that helped me was awesome(Ayeesha ). Very very very poor service, on the floor and the sales agent was not knowledgeable at all, took her forever to run a checkout. I was there on a week day with 2-3 customers in the store and it still took them an hour to create my invoice and check me out. I was asked to repeat everything 5-6 times and i was told that I will get an email invoice, which I checked in store a few times and reported that I didn't the sales agent didn't even try to help. Tried calling the store many many times, no one answers. The store is big and every time I had gone, I see only a few customers but the team working in the store tries real hard to avoid eye contact and avoid helping as much as possible. Tried calling to schedule my pick up, after 18 minutes of hold, they couldn't help me. read more

I love Floor & Decor, it's got a great selection available on hand and great prices. Many stores offer similar set ups but what they don't have is Marlen and Bryant from the Milpitas store. They are what sets Floor & Decor apart from the competitors. We had a request that required them to locate a discontinued product and ship it to their store, which is actually a lot more complicated than it sounds. They worked tirelessly together to solve our problem and come up with more creative solutions. They were beyond helpful and truly made it an exceptional experience. read more

Today we decided to buy flooring for my house. We must have visited 20 different places. Certain places there was no one who even greeted us. Before calling it a day we decided to visit floor and decor. We loved the displays but we didn't know anything about flooring. Within the first 60 seconds of us being there Ajith came and greeted us. He took the first 10 mins understanding and listening to our needs. After he understood our needs and knowledge he decided to explain and clear our misconceptions. He was thorough and dedicated. He explained everything to us. By far we had the best experience with him. He is an asset to floor and decor. He was knowledgeable and very patient. The three floorings we liked, they were not readily available in stock. One of them he said he has 500 sq ft and he can get us the remaining in 10 days. We were on a time crunch and we need to wrap it up in 3 days so it was not going to work for us. But I felt very guilty because ajith deserved to earn our sale. So I am writing this review that if you guys are looking for flooring and want true vip service and dedicated sales person please go and ask for ajith. read more

Wosrt customer service I ever experienced in my life. 1. The return policy is a joke. We were told that if you open the box, you can't return it. Are you kidding? Also there is nothing like this said about this on their website. How would you know that quality of the product if you don't open the box! If you don't want to risk hundreds of bucks and getting some deficit product, don't go to this store. 2. One of the box we bought is missing pieces. It says 7 pieces but it only has 6 in it. Like I said how would I know this if I don't open the box. But then they won't accept the return. 3. When we bought the product, we explicitly asked about the return policy. We take the box to the staff and asked if we can buy one box, try it and return it. The staff only told us it has to be returned in 90 days, no mention of that you can't open it. If we were told we won't buy these. And now you are telling me you can't return it after it's open. I see it's your way to cheat your customer. All of these are unacceptable, going to file complaints to BBB to avoid more customers tricked by you. I'm would never and ever going to shop here again and I suggest if you have requirement of the product quality, don't shop here because of the shitty return policy. read more

Steve was an absolute life savor. I was looking for tiles for my front porch and wondering through design ideas, colors, etc. I was very lucky to meet Steve, a sales professional at Floor and Decor in Milpitas, with many years of experience. He helped me with the idea, tile sizing, color matching, and basically everything I needed to select the right tiles for my upcoming porch project. He was very pleasant to work with, very knowledgeable, and extremely friendly. Thanks Steve for your BIG help :-) read more

I enjoy shopping at Floor & Decor. They carry a huge selection of tiles at competitive prices. Their return policies are also better than other tiles stores which I have purchased from. Pickups are also convenient. They offer design assistance...Jeanette has helped me on multiple occasions; I appreciate Jeanette's help and design suggestions. I will return to this store for future remodeling projects. read more

never ever buy from this store. they will never deliver your flooring and moldings!! horrible store , horrible people!

Really bad customer service - they sold us broken tiles and one box of the same stone tiles had different stone sizes.. which they refused to acknowledge and exchange! Would never go back! read more

Horrible horrible horrible experience this has been. This store promised me a delivery date and missed it by 2 weeks, I kept reaching out as I was promised Tuesday then Thursday then following Tuesday ... this went on for 2 weeks. After that I was sent over the wrong product, I called at least 25 times over a 2 day period . I brought it in to return and was told to wait in my dad and that they had no employees to assist with my return at the moment. Literally wtf. My experience has been horrendous with this store, I understand the lack of employees due to the pandemic but really! I spent 6k with you to receive this treatment read more

when I got there i got really surprised by their inventory and a lots of Selection you can choose from and good costumer service Specially Daniela Rosales the designer was very kind and knowledgeable she helped us with some great tile colors for the bathroom floors and showers which we are very happy about it will recommend anyone read more

This place is huge. So many stalls of showers and bathrooms to give you an idea of how to decorate and coordinate different tiles. I went to other tiles shop & the places are small and not many displays. I came here after noticing a new location here on McCarthy near living spaces. It is huge like a Home Depot- every possible tile and flooring you can think of is on display- so many showers, so many varieties. I was in love but too many options. but I knew coming here what I had in mind and low and behold, the tile was in a display with the flooring I was on the fence about. Bryant was wonderful as was Michael. Both gentlemen were very knowledgeable and I was glad to interact with both. Hardwood as well, but as I'm going with tile, I never ventured over to that section. But many many choices I see of hardwood or laminate on display. Also on display were above mounted sinks - so pretty, but my vanity had already been chosen . For my next bath remodel, I will def be back. Prices are reasonable!! read more

Today I experienced the worst post-purchase service I ever had. I ordered oak floor on Wednesday with their designer Esmeralda, paid for delivery and scheduled delivery on Saturday. Then the next day, on Thursday I changed my mind, I wanted red wood floor. So I cancelled the old order and placed a new order with their designer Lei. Again I paid for delivery and scheduled delivering on Saturday. This morning (Saturday) I called the store asking for the delivery time. The lady on the phone told me they don't deliver in the weekend. What? My contractor was in my home and was waiting for the floor. They say they don't deliver... I worked with two of their designers, paid the delivery fee and scheduled delivering on Saturday. No one said they don't delivery in the weekend. The lady then told me another phone number, (877) 675-0002, asking me to call this number to get it resolved. I made the call. Another miss picked up the phone and after she understood the issue, she again said they don't deliver in the weekend. Ok, but I need a solution ... She said she's not working in the store, it's the store's problem and I have to call the store to get it resolved. What? They just want to kick me off and no one help resolve the real issue. I insisted on I won't call the store again and she must help get it resolved. She then found her manager Dave - the store's manager... Her manager gave me the solution, either I found a delivery company to pick up today, they will afford the delivery fee or I wait until they deliver next Monday. Then I talked with my contractor, they agree to pick up, but I need pay them delivery fee. I agreed. Looks the issue was resolved perfectly, wasn't it? You never know what is waiting for me on the way in your front. After my contractor moved the floor to my home. We unloaded all the floor and opened one box to install. THE FLOOR IS NOT WHAT I WANTED!!! I checked the receipt again. The floor is exactly the one on the receipt. But it's not the red wood I wanted. What a day! How bad luck I have! It was raining the whole afternoon. We had to load all floors and returned. Another guy helped me. After he got the issue and the whole story. He told me they actually didn't have the red wood floor. What? They sold me something they didn't have ... Unbelievable. I had to choose another one if I wanted to get the floor today. I had no choice. My contractor was waiting for flooring all day. I don't want to waste time any more. I selected another one and asked for discount. They made all the mistakes. They wasted my time and my money. They must pay for their mistake. Everyone must pay for their mistake, shouldn't he? But their manager refused. He refused ... I insisted on discounting. He said no, no, no. He didn't have the permission. He said no again after talking to someone else. I guess it cold be his manger or a higher level manger. The answer is still no. I stayed there for half hour and they left me alone. No one wanted to talk about the issue. I don't want to waste my time again. I don't want to talk with those guys. I paid the new floor and left. What a day! I never experienced so bad a purchase and so bad service. It looks their employees are not properly trained. They are not professional. And they don't care about their customers at all. They just want your money. Maybe you find the good product you want in their store. Be careful of their service. You must check all details and make sure you won't get a surprise. How stupid I was! I even bought their floor after I was treated so rudely. Never go there again. They don't deserve one start. They should get negative score. read more

I have been to this store twice and both visits have been stellar. Ayden was so patient and helpful with tile and metal edging. I will always try this store before any other. read more

We went in for a design appointment and had a wonderful experience. Our designer was fabulous at recommending things for us and helping me put together tiles for 2 bathrooms. The only reason they don't get a 5 star is that they were limited in selection. All-day long I can find what I like online, but I'm realizing that showrooms are more limited. read more

I was at Floor & Decor and I obviously didn't know what I was looking for. It was my first time there it's a big store and a young man named Victor approached me and made my experience much easier. I just wanted to say thank you. Will shop here again! read more

This store branch the customer service is so POOR!!! We ordered and paid fully all the tiles we need and that day our contractor picked them up they said not everything was there/ sold out at their store and they need to call other store to transfer it there. Now why they did not update us at all in the weekend and waiting for the contractor to come there and found out only half of the tiles were there. So they picked up 3/4 only of the tiles we ordered and the other 1/4 tiles they have to deliver from Burlingame branch. Today my contractor went there and wanted to pick up the rest of the tiles, again... he found out the tiles from Burlingame that we paid already was sold to someone else now the Fremont store has to call the store at Reno IF they have it and deliver it on Friday, while our project should be done by Thursday. Such an incompetent store manager and customer service there in Fremont store!!! We are so mad at their service and so NOT professional in business at all read more

Shortly after my post, I spoke to the Chief Executive Merchant at the store. He shared my same view of customer service. I'm happy that they take so much pride in making sure customer's have a great experience. We will be back! read more

Going here was a great experience, I needed to do some upgrades to my place and decided to come here. Upon arriving the staff were very welcoming and friendly. They helped me out on finding the perfect material for me. I would definitely recommend this location to find beautiful materials... read more

Excellent selection in an expansive showroom. We got Travertine tile there and our salesperson was very helpful in answering our questions about the tile as well as arranging delivery. Good prices too. read more