*200th review* I was referred to Dr. Flood's a few years ago and since then have referred my husband as well, so they must be doing something right! Unlike some other places, my appointments here always start promptly. Dr. Byers is very thorough and takes his time with every patient, which we all truly appreciate. The optician was very friendly and her enthusiasm made purchasing glasses even kind of fun! Contacts I bought last year here were pricier than another place I used previously, but I'm happy to support such great local businesses. Price-matching would definitely be a bonus! read more

Flood's Vision Center - Super excited for my new glasses! - Optometrists Near Me - Saint Joseph, Michigan

While I did not have an appointment, Dr. Floods team saved me on my vacation. I unbelievably forgot my contact lenses while visiting my parents from out of town. I visited two other locations before Dr Floods to see if they could help me out in a pitch. The first two said they could not assist, but Dr. Floods team saved the day in providing me lenses while I am on vacation. Thank you for your great service! read more

I have moved from Saint Joseph and have chosen to continue getting my vision care here because of Dr. Joshua Byers even though it is a three hour drive. He is excellent, patient, easy to talk to, and answers all my questions. All of the associates at Flood's have been very friendly and efficient. read more

Very happy with service and quality! The staff is friendly, helpful, professional. Wait is never long. read more

Contacts or glasses, they have it all. All the Drs are nice and give great service. Lots of chooses for frams and sunglasses. read more

Flood's Vision Center - Teresa is the best person ever to fit you with just the right glasses. Friendly with lots of experience. - Optometrists Near Me - Saint Joseph, Michigan

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I was in a tough spot and from out of town. They really helped me out. Very professional and courteous. read more

I was very impressed with their customer service, and not to mention great deals on glasses. Made sure I got the best value for my hard earned money, and my glasses arrived quickly after ordering. I have been recommending them to everyone for the past few weeks since going! read more

My experience started with a warm welcome from the sweet receptionist who made the sign up process easy and moved on to an eye and vision check by Dr. Flood who apparently did a great job. My vision after receiving new glasses is the best it's been in 20 years. Theresa helped me select glasses that made the best use of my insurance coverage, had the lowest out of pocket coast and gave great advice on the style. I got a text messsge and email saying my glasses arrived in a little over a week, as promised. Elaine fitted my glasses and encouraged me to not hesitate to come back in any time for adjustments and repairs. I took advantage of that within a few days when the nose pads were bothering me. Theresa changed them to a softer, gentler version and made other adjustments. It took ten minutes. Cool! read more

I originally posted a poor review but they contacted me immediately and I had a second exam with Dr Flood and it went extremely well. He was very thorough and friendly as well. After the exam they helped me pick out a new pair of glasses that I liked a well. Over all they are very friendly and helpful read more

I took three of my four kids in for an appointment, I was pleased with their exams. They were very thorough. Even diagnosed my oldest with an early condition, which has never been mentioned in previous exams at other places. The staff was super friendly and helpful. I really liked the fact I could fill out all the kids paperwork online. This way I don't have to try to fill it all out while trying to make sure they are behaving. lol Makes life so much easier. :) The lady who helped us pick out my 6 year old's glasses was also super helpful. She even pulled styles from the back to help her find the ones she liked. She was super patient and helpful with all my kids. I would recommend them to any of my friends or family. read more

Always helpful. I've been here a few times and always leave happy. They work within your budget and have a great staff and selection of frames. read more

If there were no stars, I would have posted that. I recently moved to St.Joseph and needed to find a new eye doctor to get exam and new glasses. On December 22 late afternoon on a cold and snowy day I came into office to see about getting an appointment. The receptionist was very friendly and helpful and took all my insurance and contact information and scheduled an appoint for the next day at 10:20 am which I hesitated to accept as I had a very busy schedule with many things to do before the holidays. I was informed that I would otherwise not be able to be seen till after the holidays, so I accepted the appointment. I awoke at 7:00 the next morning with a temperature and feeling ill, but it was too early to cancel appointment so I returned to bed. Upon re-awaking, I phoned the office to cancel the appoint due to illness and I was informed that I had to notify them 24 hours in advance or would be subjected to a $25.00 no-show fee. Surprised about this I said I had only made the appointment 11 hours prior. The girl said it did not matter, those were the rules. I protested and reminded them of being a new patient and never having been informed of this rule, and it being impossible to inform them within the necessary time. She said it didn't matter but offered to reschedule me. I told them I would not be interested in rescheduling unless they waived the no show fee. She said she would have to check with the doctor before she could do so and said she would call me back after doing so. I never received a call back but got a bill in the mail for $25.00 dated and postmarked December 23, so she never even checked with the Doctor as she said he was already gone for the holidays. After receiving the bill on Tuesday December 27th, I phoned I spoke to the receptionist, Rosie and she was very apologetic and helpful. She said it was totally wrong for me to have received the no-show bill under the circumstances and that she would remove it from my account. She then offered to reschedule my appointment for 10:20 am on Thursday, the 29th which I accepted in that she offered the credit. On Wednesday, 12-28 at 9:40 am Rosie left a message on my phone saying that she spoke with the Doctor and she would not be able to remove the $25.00 charge, but still hoped that I would keep the appointment. I heard this message at 10:50 am and immediately phoned the office to protest and cancel the appointment which now again was not within the 24 hour window. Rosie explained that she understood my not wanting to remain a client and assured me I would not encounter another $25.00 cancellation fee. We shall see about that. I just feel this is a terrible example of customer service, especially to a new prospective patient/client. During all my conversations with this office I asked to speak directly to a doctor, but none was ever available. TERRIBLE TREATMENT!!!! Avoid this place if looking for new glasses or eye care. read more

Dr. Flood is awesome with his patients and he really knows what he is doing! The staff is great! I made my appointment within 1 day, had my exam, ordered new contacts and picked out new glasses in under an hour!! read more

Disappointed in how a 78.00 appointment ended up costing $180.00. Apparently the charge changes if they find cataracts and have to make a referral? Expected more from a well established Vision Center. Lesson learned. read more

I am forever indebted to Dr. Flood! He saved my husband's life. After months of excruciating headaches, misdiagnoses by our (former) PCP, and many expensive tests -- Dr. Flood began my husband's eye exam and within minutes told my husband he needed to be checked immediately for high blood pressure as he was well on his way to possibly having a stroke! The Good Lord had his hand on my husband that day. Dr. Flood -- and his staff -- are fully engaged with their patients, always helpful and kind and take an interest in the individual. My husband and myself, as well as our three grown sons, will be lifelong patients! read more