Dr. Byers provides exceptional care and is very professional. He is patient and answers all my…read morequestions. I have moved out of the community, but make the 3 hour trip for my annual exam. All the team members are efficient and friendly. The atmosphere is very pleasant.

While I did not have an appointment, Dr. Floods team saved me on my vacation. I unbelievably forgot…read moremy contact lenses while visiting my parents from out of town. I visited two other locations before Dr Floods to see if they could help me out in a pitch. The first two said they could not assist, but Dr. Floods team saved the day in providing me lenses while I am on vacation. Thank you for your great service!

I had a 2-1/2hour wait to see the retinal specialist which I thought was horrendous. The first part…read moreof my visit at 10:30 am with the technician went great. Then after my eyes were dilated, I was ushered into a waiting room where I waited until almost 1 pm. This place could take a few lessons in customer/patient care and offer check backs with patients while waiting. Offer healthy snacks or refresh their stale coffee pot. There was a drinking fountain, a coffee pot with Styron cups and a container of store bought cookies. There was also a tv screen that told dr wait time (my physician' wait time was listed as 120 minutes) with another TV playing HGTV. They may or may not provide free wifi; I suggest providing a docking station to charge cell phones as a courtesy. Also it would be good to know ahead of time that there is such a wait. I think if they know that there is going to be a long wait patients should be told upfront so they can adjust their schedule. I would have brought my portable office or some knitting. I was caught totally off guard and my emotions became frayed the longer I waited. I also believe they should look at how they schedule and not schedule so tight. Patient care was minimal. My appointment went past 1 pm. Offers for a healthy snack & a bottle of water would have helped. Patient care was minimal. I felt like I had been taken hostage in that waiting room. The reason I didn't walk out was because I didn't want to endure a second appointment in similar circumstances. I finally asked to speak with the manager who apologized profusely. After I did, it felt like I was shunted in quickly to see the physician. I hope I don't have to go back for a long time.

I have ALWAYS been treated very kindly, efficiently and promptly at Great Lakes Eye Care. My…read moredoctor was Dr. McKey, but Dr. Cook did my cataract surgery and I am extremely pleased with the results!! I would definitely recommend Great Lakes Eye Care to all my friends. I love the fact that the doctors here all mission-minded and go on long- and short-term mission trips. I can't say enough good things about this business!

The entire staff was so a welcoming and nice. Everyone made me feel comfortable and at ease. Going…read moreto the dentist can be stressful and overwhelming but Dr. Grider was very upbeat and honest with me about the health of my mouth and gave me some great advice when talking about the next steps in my dental health plan. She made me feel like we were just two people talking about teeth. Very happy with my care and happy to know that my family will be in such caring hands! Kristin M.

Excellent care and advice on my teeth from the dentist. Office staff were very helpful and…read moreprofessional. Quality of service was excellent

since my last visit two years ago, I feel that the service has dropped considerably. There seems to…read morebe only one girl at the desk so when you call, you're usually put on hold and they do not come back. I've had to recall two different times.. The last visit was over an hour wait and there wasn't anybody in the waiting room. When they said I was done, I stood by the exit window to get my stitches scheduled for removal, and the only gal at the office was too damn busy to even acknowledge me standing there and never came over to the point where I had to leave and I had to call back to schedule my second appointment.

I didn't feel as though I was taken seriously at this business. I came in with great concern and…read moreextreme burns on my face that had been crusted. I was told by the accompanying interns that they've "seen worse". The dermatologist addressed a few things but breezed through the large words of my diagnosis and seemed annoyed when I asked her to repeat it or spell it. My rash I've been treating for eczema all these years was something else (I wasn't able get any document w doctor notes/recommendation or diagnostic) I didn't feel important to this business and wouldn't not return.

This used to be a great place to go for dental care when the former owner Sven Erickson, DDS was…read morethere. Unfortunately now it's a whole different story. The new owner, is efficient but not very people friendly. The previous office staff was knowledgeable in billing, insurance and taking care of the patient's financial responsibility. Now, they are not only charging more for almost every service, but the billing and insurance is a complete mess. We needed to change our dental insurance company and called to make sure Modern would take what we were considering. They said absolutely 'yes', so we signed up. After routine cleanings, and xrays for me, we received a bill for nearly $600. as our payable. When I asked about it they said they were not actually 'in network' for the insurance company. I explained we made our choice base on making sure with them it was a company they worked with before we signed up ... to no avail. It fell on deaf ears - when it comes to the new owner Andrea the priority is the money, not doing the right thing by her patients. Save your self time and grief and go elsewhere. We have found another 5 star dentist in the area that whose staff are excellent, friendly, took our insurance information first so we are not being charged unfairly. The new Modern is in business only to make money, and not what the old Modern was all about - namely taking care of their patients in all aspects. If you look at the reviews you will notice that most of the good ones are from the past, and the newer reviews are like mine - they are overcharging both the insurance companies and their patients. Maybe it's just a sign of the times - money is the major priority and taking care of people is a distant thought. But please be aware there are alternatives out there who still do the right thing by their patients - this outfit is not one of them!

Dr Andrea & her staff are so friendly and nice. Dr. Andrea is so fast and efficient in her work…read more The office staff are very wonderful as well.

Don't go there!!! Inconsistent care - constantly losing Doctors and Techs...10 months into…read moretreatment that was paid for upfront and still being fed excuses for inability to complete a 4-6 month process. Also, pricing is ambiguous, hidden costs!

I had a wonderful experience at Aspen in BH. I went in expecting to have a tooth pulled. Dr Bruce…read morequickly determined that the tooth did not need to be pulled and I was experiencing pain because a crown was too high. He had it reshaped within a few minutes and I was in my way. I woke up today feeling like a new man. Thanks for cont my tooth and thanks to all the kind staff at the Benton Harbor location , especially the front desk girl Michelle.

I don't understand anybody citicizing this office. My wife and I are in…read moreour 70's and can tell you our care has never been any better. We've been going to Dr. Alimenti for almost ten years and have NO COMPLAINT whatsoever. Stellar doctor, stellar person, period. She cares and it's obvious. It's nice to know you're in good hands.

HORRIBLE, none of the MA's are certified. They go against HIPPA standards for a lot of patients and…read moreall around rude and disrespectful nasty behavior from people and staff who work there. As you can tell most reviews are about Dr. Alimenti as she manipulates her patients and made a previous staff member quit her job due to how rude and disrespectful she was to her.