While I did not have an appointment, Dr. Floods team saved me on my vacation. I unbelievably forgot…read moremy contact lenses while visiting my parents from out of town. I visited two other locations before Dr Floods to see if they could help me out in a pitch. The first two said they could not assist, but Dr. Floods team saved the day in providing me lenses while I am on vacation. Thank you for your great service!

helped me repace broken glasses…read more!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rude staff I was there on 3/10/26 got treated poorly except by totten staff doing glasses where…read morerude because I didn't like any of the glasses I asked for my measurements the didn't do them just wrote numbers on a paper so I asked a valid question of how do you know they are my measurements? Well you're an adult okay but not ever adult is the same.

First off, all of the staff was fantastic! Cheryl welcomed me and was very friendly and helpful…read more The I saw Dr. Totten, and she was amazing. I've never had an optician spend as much time with me explaining what was happening to my aging eyes. She explained the options available to me and we agreed on a plan. I did buy one pair of glasses, and Lisa helped immensely with that process. I can't wait to get my new glasses!

I stopped in with a problem while traveling from Chicago. The screw had come out of the temples of…read moremy glasses, which I had not bought from them. They immediately went to work and found a screw that fit, cleaned my glasses, and sent me on my way without charge! Very friendly staff.

I had been going to them for the past decade but recently things have gone really downhill. When I…read morewent to get a new prescription, they gave me the wrong one. I had to go back a week later and ask for a new prescription. After I got these new contacts prescriptions written down, I went and ordered contacts online. The site checked what I reported as my prescription with what the eye doctor had on file, and there was a discrepancy. Turns out that the prescription that the doctor had written down for me was different from what they actually had on file, and they had given me my old prescription instead. When I called and asked about it, they were not sorry about it at all or showed any understanding. Also, they're really expensive. But I'd rather pay more and get good service rather than waste weeks of my time with them.

Staff is so friendly and accommodating! Phone calls and in person they were so helpful and answered…read moreall questions.

Stevensville office ***…read more Rude and unprofessional staff! Called 2 x (once each week) only to receive a call back many days later. Had to drive up to office to speak to receptionist bc my calls weren't being returned. to get my frames fixed. Dr was quick and very impersonal for exam. Would not recommend and won't be going back!

I had a 2-1/2hour wait to see the retinal specialist which I thought was horrendous. The first part…read moreof my visit at 10:30 am with the technician went great. Then after my eyes were dilated, I was ushered into a waiting room where I waited until almost 1 pm. This place could take a few lessons in customer/patient care and offer check backs with patients while waiting. Offer healthy snacks or refresh their stale coffee pot. There was a drinking fountain, a coffee pot with Styron cups and a container of store bought cookies. There was also a tv screen that told dr wait time (my physician' wait time was listed as 120 minutes) with another TV playing HGTV. They may or may not provide free wifi; I suggest providing a docking station to charge cell phones as a courtesy. Also it would be good to know ahead of time that there is such a wait. I think if they know that there is going to be a long wait patients should be told upfront so they can adjust their schedule. I would have brought my portable office or some knitting. I was caught totally off guard and my emotions became frayed the longer I waited. I also believe they should look at how they schedule and not schedule so tight. Patient care was minimal. My appointment went past 1 pm. Offers for a healthy snack & a bottle of water would have helped. Patient care was minimal. I felt like I had been taken hostage in that waiting room. The reason I didn't walk out was because I didn't want to endure a second appointment in similar circumstances. I finally asked to speak with the manager who apologized profusely. After I did, it felt like I was shunted in quickly to see the physician. I hope I don't have to go back for a long time.

I have ALWAYS been treated very kindly, efficiently and promptly at Great Lakes Eye Care. My…read moredoctor was Dr. McKey, but Dr. Cook did my cataract surgery and I am extremely pleased with the results!! I would definitely recommend Great Lakes Eye Care to all my friends. I love the fact that the doctors here all mission-minded and go on long- and short-term mission trips. I can't say enough good things about this business!