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    5 years ago

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    Art Retail Therapy

    Art Retail Therapy

    (9 reviews)

    Jackson Heights

    I am so glad to have this store in our neighborhood! I buy art supplies here whenever I need them,…read moreI also use them for printing. I gave up on my home printer years ago and now rely on them. I find the people who work there/owners to be helpful and neighborly.

    I dropped off film to be developed into prints on a Friday afternoon around noon and was told I…read morecould pick up the prints Tuesday or Wednesday. I arrived Wednesday evening to pick the prints and was told scornfully "I told you Thursday or Friday" . The man was not only wrong but very combative in his tone and language. I can understand if the prints were not made by the set pickup date but I can not understand the need to act defensively and the attempt to shift blame onto me, the paying client. The man told me I could come back Thursday and I asked if he was positive and he confirmed. He said he would text me when they were done and I left. I walked in Thursday afternoon and the man said "you're here to pick up the prints aren't you, I told you Thursday or Friday and that I would text you". He wasn't apologetic he was annoyed. I countered he confirmed they would be ready Thursday and he became even more argumentative and dismissive. Regardless of the pick up times that were argued, this is extremely poor customer service. I paid in advance for a service which was not rendered in the agreed upon timeframe and instead of being accommodating or at the least kind about it I was met with contempt and made to feel like I was an annoyance. This is inexcusable. Please do yourself a favor and avoid this place.

    Print Mafia NYC - Exterior

    Print Mafia NYC

    (8 reviews)

    East Williamsburg

    I was referred to this company by a print shop that couldn't take on my project because of the low…read moreMOQ (I only needed a sample in hopes for a larger production). I saw that the shop was near my home so I gave them a call, spoke to Isaac the manager and they told me they could complete the job. I sent them over a mock up that I created and they gave me a quote. I emailed them for their hours of operation and they replied saying Monday - Saturday. Cool. Red Flag 1 I arrived to the shop on Saturday to drop off my shirts, assuming it was regular business hours, but no one was there. I called several times and no one answered. I was confused, but I happened to be in the area anyway so I didn't take it as a waste of a trip, and understood as a small business, shops open and close as they please. Is it right? No. There should always be communication or a sign on the door, but I didn't make a big deal out of it. Red Flag 2 Monday rolls around and I called them so they can know that I was coming in later that week. I arrive at the shop and upon entry I realized it was a bunch of "hype beast" "cool guys" running a print shop. I was a bit uneasy from past experiences with workers like the ones I just described due to the lack of professionalism but I decided not to judge and to give them a chance. I triple asked if they can provide the same prints based on the mock up I provided (please keep in mind I didn't have to provide a mock up: that's not my responsibility but I knew exactly what I wanted). Issac said yes, and it would be ready by the end of next week. So I paid and left. Next week comes around and everything is quiet so I email Isaac and ask for an update via email, and he replied saying he will let me know when my two shirts that I dropped off last week will be finished. I said "Ok". Now Friday roles around and I'm ready for my shirts because I have a shoot I need to coordinate and I call the shop. Someone answered and said the shirts are ready so I drive over there to pick them up. I see one of the shirts and it looks good but the second one wasn't the same dimensions as the mock up I provided. I told the guy who printed the dimension error, and he gave me a blank stare so I said "It's okay, I'll chat with the manager, Isaac". Red Flag 3 I emailed Issac on Friday immediately after picking up the shirts with my concern and he ghosted me. I then followed up with him on Monday and he replies (please see the email response below). Long story short, they didn't take accountability for their wrong doing and decided to provide "standard dimensions" than the one I literally created for them in the mock up without my approval. I kindly requested a partial refund for the one shirt and he said "No" and ghosted me for the second time lol. This is my honest experience and feedback. Again reference the email receipts. I wouldn't recommend this shop, especially as a woman because they're going to rush you. The customer service and communication is also poor. I wish I did more research before I committed because there are customers with similar experiences. Also I'm pretty sure they ask their friends to write their google reviews because something isn't adding up.

    Stopped in for a sample design, and the team was amazing. Answered all my questions, and provided…read moregreat feedback, insight and other valuable info. If you're looking for a passionate business to do produce your clothing. Look no further. Their service is great but also relationship skills as well. Wil be returning to have my designs produced by them. Thank you all

    Print Icon - This is the art work up close (again, created from a photo!!)  So cool!!!

    Print Icon

    (131 reviews)

    $$$

    Chelsea

    I came to print Icon to have a zine (mini magazine) printed. It was an odd size and needed to be…read moreperforated all in under 48 hours. I knew this was a big request but Vahid told me he could get it done. When I arrived on Thursday morning at 10:00am, not only was the zine beautifully printed but all 25 were perfectly folded... saving me an hour of work! It's not often you find a business that goes above and beyond these days. I feel grateful to have Print Icon in our neighborhood!

    My guests are all starting to receive their wedding invites and I've had so many messages about the…read morework that Leon did! I had a custom design made on etsy but then didn't know how to elevate the rest of the invite to make it a real wedding suite. After having a mini melt down, I'm so glad I came to my senses and went IN PERSON to Print Icon instead of just trying to figure things out online as we are conditioned to do these days. I walked into Print Icon and was instantly at ease as you could tell they have been in the business for years. I showed them all these ideas I had for inserts and they calmly said "sure we can do that, we can do anything" and they weren't kidding! I think for me the best part (other than the speedy return) was being able to literally sit down next to the designer and work through any and ALL small details, from wording, to paper, to colors and fonts. No emailing back and forth over the span of weeks just working with a real human and getting it done quickly! I was then prepared for it to take at least two weeks to make (because again we are conditioned by all these online wedding sites that there will always be a delay) so I was thrilled when Print Icon said "okay they'll be ready in a few days". This is a small reliable store that has been in the business for years and you can tell because they definitely have regular return customers that use them as their go to. I'm already looking forward to becoming one of those customers and returning to them for my thank you notes and whatever stationary needs I may have! THANK YOU LEON AND PRINT ICON!

    FLOMO - partysupplies - Updated May 2026

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