When we purchased our home in September 2020 the original homeowners had purchased the bow window…read morefrom simplicity, siding and windows and we were in charge of the install date. Initially it was noted on the receipt that the window was ordered on July 8 and would be expected delivery of September 7. We purchased and took ownership of the home on September 2. I started reaching out and contacting the contractor on September 7 and every two weeks to find out if the window had come in however, the window ended up, not arriving until the end of October. On October 27, 2022 the owner and his crew arrived to install of the window. Prior to the installation I had discussions with the owner that we wanted the roofline to remain the same and was confirmed by both the owner and his crew that it would be, in fact, the same roofline above the window. During the installation at some point I did leave to pick up my daughter and came home to find they had demolished the roof that was above the window and just encapsulated the area and space where the roof used to be. After many discussions with them they said this is how they do roofs now however, this was not what was discussed, and I wanted to get the roof line fixed back to what was discussed and intended to have a roof above it. We have been waiting since October 27 of 2022 to have this roof fixed back to the way that it was supposed to be installed. On March 3, 2023 we discovered that our window was leaking and damaged the windowsill inside the home. I had contacted the owner who came out to investigate and told us that we should try soaking the window so we can try and see where the water is coming in. He told us also that he wanted to wait for warmer weather to be able to investigate this more. Well, I waited. I reached out to all side window company and they had an associate Harold come out to investigate the window and they determine that it is not a window defect, but in fact, is an install defect issue. Per the owners request on April 23 we soaked our window to find out where the water was coming in and determined that it was in fact from the area that he encapsulated as opposed to making a roof. They did not put on enough silicone caulking. The caulking was poorly put on and is now all over our existing soffits on our home. On May 18, 2023 I had reached out to the owner and let him know that I needed this roof fixed and the damage replaced. He sent a team out to do a roof and when they were about to install we determined that they were going to do a roof that was not agreed-upon and not what we had discussed at all. So Work had ended again. They put more caulking in the area where they felt the water was coming in to try to remedy it. We have now been going back-and-forth with the owner about coming out to get our window fixed and our roof line corrected since May 18 of 2023. Every time he makes an appointment and says he is coming, He either does not show up, states that he did not send a text message that he thought he did stating he needed to reschedule and/or makes an appointment date and then goes out of state and says he is not available for that appointment . At this point our window has areas where it could still potentially be leaking, as well as mold, growing from the water that did come in the areas that were encapsulated. There is black growths on our windowsill that I am not sure if it was mold, growth or anything like that. At this time we are simply wanting our roofline fixed and window corrected. The owner is no longer returning our phone calls or messages, and is making no effort to rectify the issue

Did a fantastic job on the roof and cutters. The workers were great, and knowledgeable, and very…read moreprofessional. After the job was done, they clean up all of the trash and nails on the ground.

Hawx has been providing pest control services for my property for more than two years. They…read morecommunicate regularly - when they are coming, when they are about to arrive, and then send an update with pictures when they are finished. I have been home a couple of times they have done service, and the technician has always been polite and professional. I have dogs, and make sure to keep them in the house when the tech visits. I have a lock on the gate, and they always make sure it is secure when they leave. I would recommend Hawx Pest Control to everyone.

They are scammers. Do not answer if they come to your door. I have been with Aptive for years with…read moreno issues. The guy from Hawx stated that was no problem as they would cancel the Aptive contract. Aptive showed up today. I called them and was informed they never said that and this is something they do not do for customers. Now, they have charged my bank $199 for canceling their contract when they messed up. Very unethical rat company!

Glass Guru came recommended from my realtor and a handful of neighbors. They were very prompt in…read moreall communication and got my estimate in within days of inquiry. They were much more flexible with dates and times that I had requested because of a busy works schedule compared to the other companies I had reached out to. Their servicemen were super friendly and conversational, but they were also efficient and speedy. I hope I don't need new windows again any time soon, but I would recommend them in a heart beat!

My family and I purchased a new house recently, and the sellers of the house had paid in full for…read moresome new windows that needed repairing. Glass guru was recommended by the sellers realtor. The date of the closing I had called to check up on the day they were coming out to do the work, which was two days later. The house was empty at that point when they had done the work, we had gone to the house two days later and noticed that one of the windows was not completed, and the wood frame was taken out. We were never contacted about any issues, since then I have called three or four times leaving messages for the manager Beth to call me back. My realtor has called multiple times requesting a call back as well, I have also emailed the manager with no response. So far, my experience is their customer service is very poor. We were not informed of any issues and still are unable to get ahold of them about what is going on with a job that was paid in full. This has been going on for a week now with no response back.

We had Unique Home Solutions come out to replace our gutters and our roof (and chimney flashing)…read more Since they installed the gutters, we got a discount on the roof and they also removed the gutter covers for the roof work, preventing damage. Also, the roof was a complete tear out, down to the trusses, so I had the opportunity to interact with the roofing team for a few days, and they seemed like good guys. They checked in with me frequently to see if I had questions or saw anything amiss. The products (gutters and roof) are holding up well and look very nice. When we had a problem with rain overrunning our gutter in the valley of our roof, they sent someone out within a week to get a diverter put into place. We have had no further issues with it. Both times they were supposed to come out I did not get any updates from the time I signed the contract to the time the company called to setup the installation date. However, we also don't start paying on the product until after it is installed, so no worries there. (They also weren't emergent fixes, so we could wait patiently.) Both times we also had a salesman who was at our house for 4ish hours. The first time it was a team of two, who, I felt, spent more time socializing than taking care of the business at hand. I had a newborn and had to leave a number of times to nurse and nap her. Additionally, one of these two used my restroom and urinated on the floor around the toilet and did not clean it up. The second sales visit, for the roof, was better, but still 4ish hours long. At this point my baby was older, but we still had to step out to feed and nap her during this visit. This salesman was less pushy, and stayed much more on topic. The sales people do make your repairs seem like emergencies, most likely because they want you to buy the same day, but the quotes are good for a year, so I feel comfortable saying that it's likely you have a least a year to get your fix done. For both services there was a second person who came out to do the actual measurements. Both times this person was very friendly and quick with his work. For both installations the teams were very friendly, very efficient, and cleaned up very well after they left. They provided financing through a smaller bank, and we elected to sign a contract the day of quote, so our information was taken so they could set up the payment plan/account with the bank at that time. We have considered refinancing or moving the loan elsewhere to consolidate our payments, but currently the setup is fine. Overall, I think they are a good company with room to improve. The products are good and the install teams are good too. It seems they just need to do better with their sales staff and customer followup. I would likely use them again.

Do not do business with unique home solutions. They oversell all of their products. Their service…read moredepartment is abysmal. You will wait months for issues to get fixed from installs. The lifetime warranty they offer is great on paper but in practice sucks because of their service department. I've used unique home solutions for a Windows install and a shower renovation. Both of these experiences have been miserable. Their sales team is great and friendly however they oversell on the quality of their product and craftsmanship. All in all you need home solutions is not a renovation company you want to work with unless you want to overpay and wait months and months for service.

This review is for a bath walk-in shower installation by Surber's…read more We priced a few places & found that Surber's was our best choice. The quality of the material & Awesome work that was done by, Garrison; were a game changer. WE, recommend checking Surber's out if you are considering a walk-in shower. We have purchased doors & windows from them also & the work has always been Top notched.

These folks have no business doing sunrooms. Took 2 extra months past initial promise date to…read morefinish. Not because they started work late, but because they made so many mistakes. Bad roof cuts, leaked badly. Didn't check call before you dig. Water line never identified. Cost me 4700 to relocate. Now the whole structure sounds like i live in a popcorn machine. Mini explosions every 6 seconds today. May 1, 2026. Had it for 2 1/2 years now. They tried making it stop, no answers. Promised to replace warped moulding. Never happened! Foreman communication was non-existent. He bragged that "if it weren't for me Charles would still be peddling windows!" What a pompous ass! Maybe Charles will read this and do something! There is more to write but my fingers are sore! Very sincerely, Roger 615-275-6439

Carpenter bee problem. I think we might have sealed up the nest but he did come and look. I will…read morewait to see if I have more problems down the road but I would recommend this company. Nice people to do business with and they were recommended to me also.

Fair price for the service offered, arrived when they said, free estimate with recommendation…read moretreatment.

Have used them twice in two years. They responded quickly, friendly, and took care of the problem…read morefor a reasonable price. Will continue to use them and recommend them.

Came by super late, put down some traps, said they'd come back at a different time to check the…read moreprogress, never heard from them again. never received an invoice even when we reached out.