I would like to send out a huge shout out to Melba and her staff. I dropped into the store before I…read morehad received confirmation that my sons athletic workout uniforms were ready. Just thought I would check. The store was extremely busy but all working staff were kind and eager to help everyone. Melba (the store manager) went above and beyond to have my sons uniforms printed out immediately. I was leaving the country soon, and she helped me in a huge way to go back and have his uniforms printed. She brought them out to me still hot with the logos still needing to dry and cool. I can not thank Melba enough and want to say that even in a small store, filled with waiting parents, her staff was ALL very kind and friendly. I have another son coming up in school age so I will be seeing more of the Locker Room, Miss Melba, and her staff for many years to come.

My husband brought my son up here to try on a shirt so we'd know which size to order onLine. When…read morehe got there a lady employee was walking in the door, she told my husband sorry were closed was there something you need? Yeah to try on a shirt... she said sorry no one is here right now. Umm, you're here. Horrible customer service. I get it, they were closed. Then don't ask if we needed anything. Obviously we did or we wouldn't have cOme to your shit box store.

This store is still there but has been rebranded. The service was great. I bought 2 pairs of shoes…read morethere this week. Excellent service!!

It's no longer "Run On", it's called Fleet Feet now. I walked in hoping to get help with new…read moresneakers for a half-marathon. The staff were busy with other people, so I walked out. The store looked clean and organized.

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

I love this shop! Everyone is so knowledgeable and they are strong supporters of the local…read morecommunity offering many group run options for every day of the week. Also, free runners yoga on Monday. The owners are so personable and do everything they can to help new and seasoned runners. Clothing and shoe selection is amazing and they give back so much to the running community.

Popped in while visiting the DFW area. Staff was courteous and helpful. A good collection of…read morespecialty run footwear, apparel and gear.

CANNOT give enough stars for the customer service I received from Trey at the Music City Mall…read morelocation. I'd recently placed an online order with the option to "pick up in store." After a couple of days of no updates or word from Footlocker, I called the store at Music City Mall. Trey answered, couldn't find my order, took the INCREDIBLE initiative to contact Footlocker and search out my missing order. He called me backup let me know that apparently my very popular Shoe wasn't available in any local store so Footlocker decided to ship me the Shoe. It's too bad Footlocker didn't send an email to advise me. But KUDOS and THANK you to Trey for his AMAZEBALLS and above and beyond customer service!!! If you're in the DFW area, seek out Trey for your Sneaker needs, he will help you out!!!

Not very helpful but they had what I was looking for at least. Got a pair of nike and two packs of…read moresocks for $45. I like it when shoe places really hard to help, I had to basically ask for everything here. It's ok though, I'll live...

First and foremost let's address the elephant in the room, my 5 Stars versus their previous reviews…read moredinging them on service. This store has stepped it up and they are straight up a 5 in customer service now. These employees were engaging without being a nuisance and friendly without being pandering. Straight up helpful and pleasant. The selection is huge at this place. If you are an Adidas fan, this is a must for you. They have clothing, shoes, bags, caps, sports bottles, and many other things. They have a range of styles, colors, and sizes, so if you can't find something for you, Adidas probably doesn't make it. The prices are pretty fair already, but then take another 50% off and then you got some serious value.

Went here to return a hoodie that we bought around Thanksgiving. Even though we were a day late…read moreafter the 90 days return policy, they were kind enough to return the hoodie and give us an equal amount in the form of a gift card. We used this gift card to buy a cute backpack and just had to pay a little on top of that! Great customer service though!

I came to Dallas for a business trip. My sons asked for something from the local sports teams. So I…read morelooked up a fan store and found this one just down the street from where I was staying. It didn't feel too hot, so I walked, and dang that was a mistake, but I won't hold Texas heat against the store! The store was nice and clean and had a ton of local sports gear! The woman working there was super helpful and kind, and made sure I knew what was on sale or not. 3 kids shirts was $90... which is bonkers but not their fault, any branded gear is just more expensive!

Great Service from Donnie at this place. We also talked over the Luca trade, and how their Luca…read moremerchandise is all on clearance now...so sad! But, if you are a Dallas sports fan, this is your place! Amazing selection at great prices. They have men's women's and children's sizes for Mavericks, Rangers, Cowboys, and Stars as well as FC Dallas. There is a lot of merchandise to choose from here so selecting the perfect thing for you won't be hard. Choose from jerseys, helmets, balls, pucks, you name it, they got it here!