I was hoping to find a new oil change place as I moved here and needed to find a closer place. I got an oil change back in October. There was oil in my steering wheel and seat! I had to ask for the window sticker for my next oil change. Two weeks after my Oil change my oil light went on. I just had a bad feeling. Went to my regular place which is really far from where I live now only to see they used the wrong oil!!! I was going to go back and request a refund but knew I would be greeted by just the people working there and not a manager. Do not use this place unless you want your car to be messed up!!! I would give zero starts if I could. I would also love to hear back from management with what they have to say about this!!! read more

It cost $8 for a half ass job. I hoped the $2 tip would've helped with a better drying but it didn't. It's great for a quick start to washing it yourself or if you go off roading. I will say the owner has contacted me and wishes to make things right and I appreciate his effort and reaching out to me. I will return and hopefully I will get a clean car without dirt spots all over. read more

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The car wash was about 50 USD, plus 10 dollars for the tip, but they did an excellent job inside. It has been a long time since I have seen the car so clean inside. I am thoroughly pleased with the experience! It is a little confusing on how to pick an interior clean as well, but the attendants there were enormously helpful, for which we are grateful. read more

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I've been coming since 2017 and now it's 2021. Absolutely love this place. My car has never been damaged or scratched coming here. It's ideally located to freeway access so it's easy to get it. I would 100% recommend them to everyone!! read more

I don't understand how businesses with such poor customer service and disrespect to the customer are still running. Went there today, and had a terrible experience that was mainly due to the owner's attitude. I made the wrong selection on the machine outside by only selecting exterior cleaning. When I asked if I can change it to include interior cleaning, I was told no... so I walked inside to pay for interior cleaning separately, and the gentlemen tells me it will be free today! So of course I was satisfied. Then the "owner" runs in, calls me as I was leaving out the door, and says I have to pay. He blames me for making a mistake, and gets very disrespectful. has the owner, so "he makes the decisions". I paid for the cleaning (which I shouldn't have), then I walked out of there thinking to myself "what the hell just happened!" Never going there again although it's right by my house. read more

I didn't expect my first review to be on a car wash, but here it is...HORRIBLE car wash. I am in disbelief with how horribly my car was cleaned. Mediocre exterior wash and horrible interior cleaning. The workers that cleaned the interior were lazy and unfriendly with zero work ethic. There is still dust on my dashboard, coffee marks on my center counsel and rubber matts are disgusting. I will stick with Panache car wash located on mill plain road. For what I paid here I can expect an exterior wash and an even better interior cleaning...polish, vacuum, glass cleaning, power washed rubber matts AND phenomenal service at Panache car wash. Save your money, time and patience. PASS ON THIS CAR WASH read more

Fleet Express Wash - Coffee marks, easily visible. I was the only car at the wash at the time, how could they miss this? - Auto Detailing Near Me - Danbury, Connecticut

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I paid $42 to have my car washed with all the bells and whistles- the car came out dirty and had a huge 18" scratch along the front passenger side. In spite of there being literal peels of paint hanging from the scratch, the manager insisted it was not from the car wash. He got louder and louder, laughing at me when I showed him that it was very obviously a fresh scratch. Aside from that abhorrent situation, the vacuuming actually made my center console dirtier and they wouldn't refund my money. The owner is on vacation until Monday, but I will be contacting him! read more

I love this place, very accommodating and professional and not expensive, but tonight I cut out of work early for an oil change and they're CLOSED!! Oh well, hope they'll be here later in the week... guess I'll call first to save myself the trip! read more

I've had an unlimited membership for over a year and as with the cost of everything it has increased as well. I had to cancel my membership and each month I am charged again. It is not easy to contact someone to speak with so I have to send emails which I then need to follow up on. Shouldn't be this hard to unsubscribe read more

Very disappointing. I paid $57.00 for an interior super clean and when I returned to complain about the stains on the upholstery I was told that it was only vacuumed. It would have cost me another $57.00 to have the upholstery done. What a rip off!! The upholstery is certainly part of the interior. If I hadn't made a special stop last week to price their services, I wouldn't be so outraged. There is no posted price list with a description of what is included for the price,so I had to rely on the person behind the counter. Just make sure you know what you're getting ahead of time!! read more

Fleet Express Wash - Stains remain after interior 'super clean' - Auto Detailing Near Me - Danbury, Connecticut

A bought a car wax for $ 59.00, it included a free wash. The workers proceeded to burn and scratch the paint on my truck with an aggressive circular applicator tool. They had no regard for careful or effective wax application. If you want to antique or distress the paint on your vehicle, then this is the place to go. read more

The building is conveniently located off exit 8. The workers here are always friendly and nice, but the best part is that they've always taken my car right away for oil changes without an appointment. There's one thing I hate though. They try to up-sell an oil change with a "flush" which can get really pricey. I'm already purchasing an $80 oil change (because I buy the high mileage oil) please don't try to sell me something I don't need. Both times I went in they made me walk into the garage in my nice shoes and show me that my old oil comes out black (as it should because it's old) and I need a flush. My usual garage never suggests anything like this. I read online that a car will almost never need one of these flushes and I find it kind of slimy for a garage to do this because many people have NO idea how cars work and will just take the mechanics word. Makes me wonder what else they try to up sell... Anyway... Just think critically about what you spend your money on. UPDATE: This establishment "forgot" to set my cars computer after the oil change so my mechanic light on my dash came on hardly a week after my experience here. Could be a simple mistake, or it could also be a ploy to try to get me to come back and spend more money. It's amazing the distrust I have for this place, but I guess that's what places like this get when they try to squeeze every penny out of customers in a trade that relies mostly on trust. read more

They've changed things so they have a kiosk which you pay at the start. The kiosk didn't work very well, with all sorts of complicated options. The automatic car wash worked as well as any unattended car wash. Once I exited the car wash, it was a bit of chaos. I drove my car to the vacuum spot, where it didn't get vacuumed or cleaned for about 15 minutes. Eventually, I asked someone, and they realized my car had been overlooked. Yes, my car got cleaned to my satisfaction, but it was an unpleasant experience. read more

I looked at my account this morning and it seems that Fleet Express Wash signed me up for automatic monthly $20.00 payments to receive automatic car washes for whenever I want for each month. First of all, I never requested that service and second I don't have a clue how they obtained all my bank information to set up this type of automatic withdrawal. I did not authorize this transaction and I would like to to be stopped immediately. Of course, there is no direct line to contact someone. If anyone has a corporate number handy I would appreciate it so that maybe something can be done over the phone. I am not happy and want this taken care of immediately. read more

I've been reading the reviews and quite frankly, I am very surprised by the bad reviews! I am used to a very good car wash in SE Texas. I went there a couple days ago and they did a fantastic job on my Expedition. Almost every car wash I go through doesn't clean the back door by the bumper. I was not expecting it to be clean after driving through this one. I was pleasantly surprised. If need be, I will go through there again before leaving this area. :) read more

My car came out Dirtier than it went in. The brush is scratched my truck. When I asked for my money back they said I could go through the car wash again and asked me to prove that their brushes scratched my car. read more

Decent wash. Hand drying should be included in the monthly plan as the electric dryers do not sufficiently dry your vehicle. It's also aggravating that they've increased the monthly plan $5 at the end of each year they've been open. I paid $9.99 when they opened and now they're getting me for $19.99. I'll likely cancel soon. They do a great job on interiors but their glass cleaner fogs your windows in cold weather unless you take the time to dry-wipe the remains of the cleaner off. read more

They are great!! Mike and Marco know what they are doing! They will help you out the best they can... thanks so much guys!!!

Bad experience almost everytime theres some good guys that work there but overal poorly managed. They let anyone use the vacum stations for free so us that pays menbership have to wait in line to use the vacum stations because they arent monitored at all poor maintaince and they always have an excuse. I have to dry my own car at least 50% of times i go overthere because of their lack of management read more

Absolutely fantastic job! Quick, efficient, and hands down one of the best car wash centers in Fairfield County! read more

Michael looked at my car and told me I needed a repair that would ultimately require my mechanic to change the oil again so not to get It changed now which saved me money! Honest, professional, and nice! Will definitely go back for my next oil change! read more

Paid for the monthly wash package. Noticed some small scratches here and there from their wash. What caused me to cancel my subscription was when, after exiting their wash, the rear trim panel above my tire was torn off, and dragging on the asphalt. My complaint went up to their main offices, where I was told that after reviewing their videos of the event, they determined that their equipment was not at fault, even though when I went in, that damage was not there. They are a piss poor car wash with even worse customer service. DO NOT GO HERE. read more

My new Apple Airpods ($165) were stolen from the center console of my SUV while it was cleaned here (during an approx. $75 detail service). I noticed they were missing after pulling on to the highway. I returned to the car wash and spoke with an employee and then a manager offering them the chance to return them, no questions asked. They did not. I then filed a report with the Danbury Police Department. DO NOT GO TO THIS CAR WASH. They will go through your personal belongings and steal them. Such a shame as I used to take my car here regularly while working out across the street at Edge Fitness. read more

Wish I'd seen James D's comments before I went in. I'd gone 6000 miles between changes and the manager told me the interval is definitely 3000 miles and now I need to flush the system. I thought I was being hustled but figured it couldn't hurt. Turns out the interval for my car is 7500 miles. Flush was a Complete waste of money. But shame on me for not knowing my own car. Otherwise the oil change is a bargain at 19.99. read more

Driving to Massachusetts from NY we came across this car wash with a coupon when you check in. After checking in the machine would not accept the Yelp promotions and two separate individuals were not helpful what so ever. So we pay full price for the wash and realize afterwards that the wash damaged out rear windshield wiper which cost me more than the car wash to replace. read more

I decided to try this car wash considering the reviews but I'm very unsatisfied with the service I received today. I purchased the $18 car wash and they forgot to wash the wheels and tires. There was dirt and water spots left all over my car. I will not be returning. read more

I have been to the Danbury location several times and always had a good experience until yesterday. The new manager tried to up sell me to the $85 oil change, when I declined he pressed even harder telling me I would void the vehicle warranty and that he would place a comment on car fax that I didn't get the right oil. Than he got shady and tried to sell me the $75 oil change, but would throw in a quart of oil for free. I drive my vehicles a long time usually keeping hem for 150000+ miles and have never had a major engine problem and regularly change he oil. I felt the manager tried to make me feel stupid and will not be going back there. I also watched him up sell the customer after me, so I guess this is the new normal with this manager.I had no issues with the carwash they did a good job as usual. read more

This is the best facility in the area by far oil change manager is knowledgeable and very professional. They can do all the same services the dealer does at half the price. The car wash was great in and out of there with oil change tire rotation and car washed in 15min and everything was spot on!!!! read more

SUCKS! Avoid this rip-off place. Not sure what happened but this place went to crap. They replaced the greeters with an ATM like computer that gives you a HARD SELL on signing you up for monthly payments! Then I finally select a simple car wash for $15 with the extra tire care. I go through the tunnel and the guys barely wipe down the car. I ask about windows, vacuum and dash board the guy looks at me and shrugs. I can vacuum for an extra $5 he says, like he's doing me a favor. What about the dash board - he looks at me like it would be an inconvenience. Forget it, I told him and drove off. I got home and looked at my wheels and they were full of gunk and grime. I took pictures but unfortunately I don't know how to post them here. Like I said - this place sucks. Oh! I almost forgot - they have a sign up front that says, free vacuum with every car wash - Ha! read more

I agree with the reviewer below that the automated kiosk is not easy to navigate. Clearly it is designed to up sell you, ease of use was not a priority. Not like it's impossible, but it is trying so hard to up sell, that I was afraid I was going to get trapped inadvertently. Not a good feeling. I finally called a worker over and told him what I wanted (basic in and out cleaning). The wash was good enough. As far as the interior cleaning, first, the throughput of the wash lanes is faster than the vacuum and wipe service, so you have to wait for quite a while. Then, I needed to direct the interior guys, for example, specifically telling them to take out the interior mats and clean them. In the end, it was pretty clean, but I did not have the feeling that my service was nearly as important as their sales. I won't return. Not a nice vibe. read more

I stop going because of the Young guy who is manager he was rude every time I have 5 cars and I had monthly on all of them but I said hell wit that And now they even raise the price to 20$ month from 15$ read more

Manager will hustle you. But the guys who work there are really nice and very friendly. They make you few comfortable and relaxed while your car is being serviced. Just stay away from the manager or he will charge 70$ for a filter, and trust me he will LOL. read more

In my opinion the best car wash in the Danbury-newtown-bethel-Monroe area. I've been to a number of others and Platinum provides the best overall wash for the price. read more

Just received a response from Dan M. He accuse me of not moving up my car, first of all I couldn't there was a car in front of me and if I would of, the driver would of have hit me when he pulled off, I waited until the short Spanish guy was finished drying his car and then I moved up, when I did he walked away and wouldn't dry my car, so I went inside to let Marco know, but the employee lied to him about the incident before I could speak anything, Marco started yelling and screaming at me and I cancel my membership. Dan before you believe deceivers, you need to ask the customers their side of the story. I do not swear or cuss, I am a lady and I like to be spoken to as a lady. I have Marco on video cussing me out and all I'm saying to him is cancel my membership thank you. Best wishes. read more

I had never been to this car wash and never used the kiosk before. The attendant came over to help me- I said I wanted a good cleaning inside and the matts washed. He took my card from me and chose a $29 wash for me. I thought wow- I'm going to have the cleanest car! I have to say the exterior is amazing, the inside not so much. The carpets barely look vacuumed and there was still winter dirt all over- especially where you step up to get into the car. It was Something that should have been done. After the car wash I went to pick someone up from an appointment and he said "oh I guess you didn't have time to get the interior of your car done". ( $30 later). Now to go home and re-vacuum and wipe done the inside of my car. Ugggg read more

Used the Yelp promotional basic car wash. Awesome service and great car wash and basic interior cleaning. I will definitely sign up for the 14.99 no hassle no commitment unlimited monthly package. Thanks guys! read more

Sorry to say they have lost a long time customer for oil changes and car washes! Two cars, $ 35.00 per month - fine! Great service, Great team of people! In comes a $ 150k investment in the check in process - whaaaaatttttttttt??? It wasnt broke! Dont fix it and dont waste $ 150k! Next??? $ 75.00 per car per month!!! More than double!!! For less service. Oh not interested ...no problem we will happily cancel your account....WTF??? Are you kidding...While the people at Platinum are great, the business owners need a check up from the neck up! OMG! You just lost two loyal, happy customers to your competition. read more

This place is great! We only got the $5.00 basic wash but our car came out very clean and one of the workers even used a towel to dry off the windows so they wouldn't show streaks! A great value for the money and it did not take long at all. This is as good as it gets for a quick wash! read more

Very unprofessional and I was a little disappointed about the good reviews that's why chose this car wash. They didn't clean the inside of my car good and I called to speak to a manager and it took him forever to show up read more

I guess they don't need any more great reviews but hey here's mine. They made my 11 year old Volkswagen look brand spankin new. They rock. I was expecting a quick run of the mill 10 second inside and out car wash but they blew me away. Even if your car isn't dirty they'll make it look ten times better. I really like this place. read more