Best and most thorough Brazilian wax I've ever had done. Not a single hair left behind. Ashton was…read moreso fun and very professional. I enjoyed great conversation while receiving my service. I also added a foot rub to the end of my service (you know, to reward myself after the waxing torture). Super relaxing! A great add on. I would definitely recommend taking your business here! You really can't go wrong.

I liked this spa a few years back, but lately not so much for different reasons but this is the…read morelatest. The "manager" who hangs out in the front checking guests in talks very loudly which doesn't add much to your tranquillity while waiting in the lobby. During the massage, there was banging going on on the floor above me. It sounded like someone was moving boxes and people walking. I can remember hearing noises multiple times while I was there in the past as well. This detracts from the peaceful calm you hope to enjoy during the massage.

We were a party of four. I would like to say the masseuse that each of us were given were…read moreexcellent. They were indeed some of the best masseuses we have had in the Southeast. The Tuscany team at the front desk was very unprofessional on 11/29/24 at 9:30 a.m. There were many things that were unprofessional and unkind that happen that morning but what I took offense to most was not being offered the use of the women locker/change room. We thought that you were a small facility that didn't have this amenity. It was only after we were leaving we realized that there were other clients with robes on sitting in the waiting room that there was a women change room. There is definitely a need for customer sensitivity training.

Great place for all your waxing needs!!! Believe or not getting a full Brazilian was one of the…read moremany things on my bucket list of ToDos, and I went for it at Thumbs!!! After reading lots of mixed reviews about other hair removal places ( wax,sugar, etc...) and calling a few places with all my inquiries about the process, I was definitely headed to Thumbs! The great customer service could be experienced through the phone! All of my many questions were answered and Thumb made me feel really comfortable asking anything! I have to say that I normally groom my own private parts, so this was a first! I get there and am quickly greeted. Thumb explained everything to me before anything happened which put me at ease. I braced for shock at the thought ripping hairs, but it wasn't that painful at all. I was pleasantly surprised! We conversed about our kids the entire time and then it was over. It went pretty fast. Maybe a flinch or two in sensitive areas, but nothing like I expected or feared. She is very thorough. The place is spotless and very well organized. I will definitely visit again.

I have been going to Thumb's body waxing for years. I get Brazilian's , but sometimes like…read moredifferent shapes and Brandy has been on point with my specific requests. She is thorough with the wax and understands the assignment when I ask for a shape yet don't know what to call it!

Isabelle is excellent at waxing. Getting waxed is not my favorite thing to do, but she makes me…read morefeel completely relaxed, and I will continue to go back!

I had a great experience! I had a 90 minute massage with Alvita and enjoyed every minute of it!read more

I debated leaving this review as I have had great experience with previous massages and facials- my…read moremost recent being in May. I went this past weekend for a massage and facial and left a bit dissapointed. My massage was great, even though I think it's absurd to pay extra for aromatherapy when that literally sets the tone and vibe for a massage. The masseuse did a wonderful job addressing my problem areas. On to my facial- the esthetician, Raleigh, was friendly. I scheduled the dermaplane facial. She didn't assess my skin before the facial, didn't ask about problem areas, didn't even tell me what she planned to do for my face. I let her know that I was interested the Oxygen facial and wanted her input for what I was trying to achieve for my skin- brightening and even texture, but said I'll let her tell me what my skin needs. Her only response was "this is a dermaplane facial". And that was it. After it started I asked if there was a heated blanket on the bed as it was cold. She checked and said there wasn't. That's it. She continually used a lukewarm, thin rag on my face through out the session. Afterwards, as I was getting up to my robe back on, I noticed Ordinary skin products on the counter. Not sure if this was used on my face but this is a dissapointment that they utilize these cheap products on anyone given how expensive their services are. When I walked out of the room, she showed me to my locker, said thank you and that was all. Nothing telling me about my skin or services as others had done in this very place. Overall this service alone has deterred me from coming back as I can get better services, better product elsewhere. It felt rushed and almost like she was there to do her job only, not to offer the customer experience one expects when coming to the Retreat.

I booked a massage & a facial. The massage therapist checked in often on the pressure, comfort and…read moreareas that needed attention. Facial was excellent, my skin is glowing and soft. The spa area was relaxing, warm & private.

I went in for a facial/neck special and left feeling so good! There is a noticeable difference in…read moremy skin, wrinkles and neck and the process was so relaxing. Stacia was excellent to work with and so informative! I will definitely be returning for more treatments.

Very informative and professional. Outstanding customer service. The atmosphere was very relaxing…read more Looking forward to my next appointment with Gina.

So, what an interesting experience. My sister and I called and made an appointment for a hip bath…read more Ladies, definitely a treat yourself right salon service. When we walked in were were greeted and advised to feel out a sheet that told them what type of hip bath you needed. I received a regular hip bath. They take you to the back to change out of your clothes into their huge cloak like robe. There was an issue with the steamer not coming on but they fixed that and comped some of the service for the inconvenience. After the service was complete I left feeling great! They had music playing, so if you like r&b and hip hop, you'll love the music mix. The woman that tended to us was very nice, super pleasant. They do have discounts sometimes, just ask. And they provide other services as well; ie, nails, waxing, and hair. . I will definitely go back!!!

I'm sooooooo happy with my Brannon chemical peel. Like crying happy. I've secretly hated my skin…read moresince I was little after getting chicken pox those three time. That left scars on my face. Thank you so much. I'm extremely satisfied and I know I haven't healed all they say yet. I highly recommend this service !!

Earlier this year I was in desperate search of an esthetician. After seeing amazing reviews about…read moreBare by Tovi on Facebook, I decided to try her out. The ambiance of The Skin Experience eludes a tranquil atmosphere. The waiting space offers picturesque backgrounds. Services includes complimentary drinks of tea, fruit infused water, wine, or margaritas. The skincare services ranged from microdermabrasion to a regular facial. Waxing services are also available as well. I received a microdermabrasion facial which included an initial skin assessment. Tovi is an expert within her field. Her clinical training demonstrates her extensive knowledge of the integumentary system and how the skin works. Tovi is a joy to be around and I absolutely loved being a client here. This black owned business is highly recommended and popular in the CRSA area, so book in advance.

Can I just tell you, Tovi is now my hair removal goddess. As a military spouse, I hate moving ever…read more3-4 years and having to start over. Well I have found not just a gem, but a freaking diamond with Tovi. She is amazing. I was 110% comfortable the entire time, she was SO SWEET, and very good at what she does. The products she recommended worked like a charm and the whole process was quick and thorough. I highly, highly recommend recommend Tovi for all hair removal and skin care needs.