I have moved every 2-3 years with the military for over 20 years and now as a civilian I have had to deal with movers on my own. If there was 10 stars available, Flat Rate Movers would get it. This is my second time using them in the last year. The first time was quick and painless. Everything arrived, nothing broken or missing. This time, Juliessa was very calm and understanding when the HOA of my future rental blocked my move 12 hours before I was scheduled to move in. Juliessa rescheduled my move for me without a major financial penalty on the morning of the move. Moving is stressful and I'm so glad I can trust Flat Rate Movers to go above and beyond to make my move go as smoothly as possible. That's what customer service is all about. read more

DO NOT USE THESE JOKERS ..As i sit here in my new apt with my 8 and half month pregnant wife 20 days later and still nothing and the driver says he might be here on Friday that's 23 days from pick up in Miami to CA... SO GOOD on the front end when they want you're business but useless when you're sleeping on the floor using you're hand luggage as a pillow and calling everyday to find out ya stuff is still in fl.. wishing i had paid the extra $$ for a real moving company to get it here in a reasonable time-frame. IF I CAN SAVE 1 FAMILY/PERSON FROM GOING THROUGH THIS NIGHTMARE save you're.self the headache go elsewhere.. read more

They were efficient and professional when they packed up my apartment in Fort Lauderdale, Florida. They dispatcher called me a few days ahead of time to confirm when the movers would arrive. On my move date, the driver called me to confirm his arrival time. The six Flatrate workers were professional, efficient and conscientious workers. They got the move out down in a timely manner and cleaned up empty boxes in my hallway. They wrapped up my tv, desk, bed etc and they were careful. The following Monday, I received a phone call from the dispatcher who indicated that my stuff was on it's way to California and that I would be receiving it in a week or so. 9 days later, I received a phone call from the driver who discussed delivery dates and times with me. He asked me to find out whether his 72 foot truck would fit in my apartment complex's driveway. The following day, I received a text message from him including pictures of the truck. I forwarded this information to the property manager of my apartment complex. The bulgarian truck driver tried to convince me that I would need to hire a shuttle service because he felt his truck would not fit in the apartment complex driveway. Again, the manager of my apartment complex assured him that it would fit. On the phone, he doubted her judgment and still tried to persuade me to pay for a shuttle service. He also made a point of saying that I might have to pay extra for a distance beyond 120 feet. The agreed upon delivery date and time was Friday November 9th at 10 am. At 9 am, the driver called me to tell me that the truck broke down near Sacramento, CA and that he would try and re-schedule the delivery for later that day. He also told me that he would keep me informed of the situation. After 4 hours, i did not hear from the driver and I called him to find out the delivery status. He mentioned that the repair shop was still working on the truck. In the meantime, I sat in an empty apartment anxiously awaiting my furniture. Around 4 pm, he called me to tell me that the delivery would happen the next day which was Saturday November 10th. On Saturday November 10th, the driver arrived and tried again to convince me that he could not negotiate the driveway of my apartment complex. He had a defeatist attitude, and I persuaded him that he could do it. Once he parked his truck, the property manager asked him to move the truck so residents could back out of their respective driveways. He was nasty and hostile to both me and the property manager by stating that either one of us would have to pay extra money for the increased distance. My property manager was offended and contacted Flatrate about this guy's behavior and attitude. The driver also threatened to drive away and not deliver my furniture. A few minutes later, he calmed down and delivered my boxes with two other workers. At least my furniture arrived intact and only one wine glass broke. Flatrate moved me from point A to Point B successfully. However, the lack of customer service and unprofessional behavior on the part of the truck driver would not convince me to use them for a future move. To date, I have received neither a phone call nor email from Flatrate regarding how my move went. I would also suggest that Flatrate invest in Customer service and Cultural Sensitivity Training for their employees. read more

I have used Flat rate a few times and every time have had great service from beginning to end. The office staff and movers are informative and knowledgable. The movers come in like ninjas and get to work right away, wrap up your furniture and start moving out to the truck, before you realize it the apartment is empty. When you get to your destination, they unpack and put everything where you want it. Trying to do this with some buddies would take a whole day, and they have it done in a few hours. Also might I add they are professionals in every aspect of moving industry. They made sure all my items were wrapped and double wrapped incase it got damaged during transit. I move from Aventura to Miramar without a hitch, keep up the good work! read more

Set up this moving company very last minute and they did a great job. The movers showed up exactly on time and got to work. I was charged the price I was quoted and there was no hassle involved. The man on the phone who quoted the price was very helpful and communication was done via email, which was even better since I had the quote & list of items at hand. I know a good moving company is hard to find and I would recommend them for sure! read more

I first emailed the site which seems to be based in NYC for someone to talk w me about an interstate move. No response. I then called the Miami office and spoke with 'Jorge' and told him I'd be sending him a rough inventory and that I'd wish his company to perform an in-site inventory. I never heard from 'Jorge' again I don't get it. read more

Best movers I had ever, fast, professional, friendly! I highly recommend. Cecil and his crew were just amazing! Great flat rate as well, they don't waste anytime to charge you more like others who charge by the hour. read more

It was my first time moving by myself and I was extremely overwhelmed but they came in and made me feel like they were there to help. They packed up all my furniture and boxes took it to my new place, rebuilt my bed and placed all my furniture exactly where I wanted it. It was definitely the best money spent! Thank you!! read more

I am giving FLAT RATE MOVING 2 stars only for the fact the 1st time we used them 3 -1/2 yrs ago from Aventura to SIB went flawless even though they showed up an hr late 10am?? They moved our 2/2 to a larger 2/2 in SIB. Nothing broken done realistically 6 hrs! The 2nd time figured I use them again (WRONG) was 6/3/21 showed up on time actually a little early! I'm thinking great till I looked at the truck was smaller than the one that moved us here! I mentioned to driver all my stuff won't fit in that truck! The truck that moved us here was larger! 1st thing they sent us 3 real young guys! Not like before! Experienced movers! The driver was the only one worth a salt! I called the company and was told based on what you said you have that's the truck we sent? I said the truck that moved us here was much bigger all our stuff we had before won't fit I know it! We don't have another truck to send everything is out already! I said the one guy doesn't know what he's doing he has our new leather sofa up on its end twisting it around and around on its end without ANY padding? Of course now We have a damaged corner of our leather couch due to his incompetence! Found out when we got to new home he busted out electric cord connection for our recliner sofa that is useless now! Now last reason you don't want to use "FLAT RATE MOVERS" They left us with hours of stuff we had to move on our own and me with disabilities after 6 back surgeries and my wife were moving till 4:50 in the morning on the stuff they left behind not finishing the job I paid for! read more

Best moving company I've ever had to deal with. Guy Gur made my move from Miami to Tampa extremely easy. I had to change my moving day last minute, and he was able to accommodate me with no problem. Movers were very nice and professional. Will definitely use them again. read more

As good as it gets!!! Moving with them is a pleasure!!! Who knew?!!! On Time. Careful!! Fast!! Polite! Reasonably priced. Will accomodate your scheduling needs iccluding the shortest notice. I would n't use anybody else. Especially here in Miami! Make sure you get Stefan!!! read more

I was very pleased with Flat Rate Moving. The crew showed up on time and were very professional. My complements to the moving crew, Prophete, Marlon and Anthony. They came in and did their work quickly and made sure to take care of the furniture. The crew was very friendly which also help with the experience. Everyone knows that moving is a very stressful experience and the guys at Flat Rate Moving helped ease some of that stress. I would definitely use them again. You should too. read more

Excellent communication! Got a quote within minutes and someone reached out to me later that same day to follow up. I didn't use their services though for to a conflict in our schedules but I was pleased with their responsiveness and communication. read more

My experience with this company was truly nothing short of a nightmare. I contracted them for a long distance move from Los Angeles to Miami.  At first they seemed lovely, professional, and on top of it.  We went through all my belongings - I paid for them to pack up our sold home, make custom crates for our valuables, move our items to Florida, put our items in climate controlled storage, and when we found a new home bring the items there and unpack them. They never crated any of our items as they arrived in the exact same moving blankets they left in - having told us they were going to "crate them at their warehouse".  The storage was not only NOT climate controlled our items were extremely damaged due to weather, moisture / water.  All the sofas were stained blue from the blue moving blankets having gotten wet.  One of our rugs was ruined from water damage.  We had items that just went "missing" and literally never showed up to our new home.  On top of all of it roughly 70% of everything we own was broken or destroyed from bicycles, to beds and chairs.  We have been chasing them for two months to repair the items, replace the missing items and it's been nothing but lies and games and run around.  I truly couldn't have imagined a worse experience for my move than what happened with Flatrate. AND be especially careful because they have many companies under the name Flatrate all with different DOT numbers that are all part of the same company. So when you go to file a complaint with the BBB they try to claim it isn't them - even when you have emails from the exact person about your move that is responding to the complaint. I posted pictures of the damage from this move in my reviews on line. Google them to do all your homework. read more

The guys were nice enough but the company is terrible. They came two hours past my window, charged me 300$ more than the estimate without breaking it down for me and took forever with the actual move in process read more

Moving From: Surfside, Fla. To: East Boca Raton, Fla. My Boca Realtor told me that one of her previous clients was very happy with their mover's: FlatRate Moving and Storage. So far...wonderful! FlatRate mover's showed up on time with a fabulous crew. A professional no nonsense crew that treated my furniture and possessions as if they were their own. Since the home in Boca is not ready until March my stuff required a month or two in storage - then moved to house. Once again, so far a terrific job! Well Done! Joe G read more

Guy and the entire crew are the most horrific human beings that I have ever encountered. Flat Rate Moving is not a flat rate! Their service consists of quoting you a low price, then if they encounter any of the slightest obstacles, they up charge you for the inconvenience of having to figure out how to do their job. The worst part about this is that the entire industry is shady and crooked and they are probably not the worst. I would go on about this, but this business isn't worth the time to complain further, because there is nothing I can about the horrific experience that I had with Flat Rate Moving. Just make sure you have all of their charges in writing and obtain many estimates of your move before you make a choice. I accept responsibility for the fact that I only called a few movers within two weeks before I needed to move. My advice to the average consumer would be to realize that your personal belongings are at the mercy of people that are looking to hustle you while you are in transit. Please make sure that you clearly define what they can charge you for and what they can't. I learned this lesson the hard way and it was one of the most unpleasant experiences I have ever been through. read more

BAD EXPERIENCE. I have made more than 20 moves in my life and my experience with FlatRate Miami has been the worst. I only needed household items (no furniture) packed, stored for 1.5 years, and moved back to the same building in Miami. Upon delivery, one large, expensive aluminum-backed (meaning it's reinforced) painting was bent at the corners. The delivery crew apologized, saying it was not packed correctly in a picture box. In addition, seven other paintings had condensation and mold inside the secure glass frames. A restoration shop said it was due to intense temperatures, likely while in storage. Also, some rubber and plastic items, such as kitchen utensils, were partially melted. I had paid for air conditioned storage; there is no excuse for this happening. After going through their claims submission, I had to send multiple emails to even get a response. Eventually, I was informed "executive management" approved to pay me a whopping $50. That's right - just $50 (which was never sent) - despite paying storage fees of nearly $150/month for 1.5 years on top of the packing and move fees. I called the Miami location to speak to the Manager to review my concerns. The guy that answered the phone was rude and had no intentions of listening to my concerns or request to further review my situation. A little respect would have gone a long way. (I have photos, receipts and email documentation to support all of what I've wrote here). read more

they broke avery valuable art object of mine, paid pennies, customer service didn't care, careless, unprofessional. awful. 1 star is way too much. read more

I needed to move and was recommended this company from the building I was moving into. From the moment I requested a quote I got a call back immediately and was set that they were meant to help me. My rep was instantaneously helpful and accommodating. Today I had two amazing movers Profit and Brian help me move. Within 15 minutes of being in my apartment my mom and I could not believe how much they packed up and had boxed from the moment they walked in. They were funny, kind and very protective of the items that are important to me. I've moved many times and have used other companies but in my life I have NEVER seen such efficiency. They were in and out quickly and had a great rhythm. After getting me settled in my new place they had every box broken down and out. I would recommend this company always and wanted to share such an amazing experience. read more

THE WORST MOVING COMPANY! Many of my expensive household items "disappeared" including, but mot limited to art, an expensive Daum vase and a very expensive mirrored console table. They also broke thousands of dollars worth of my dishes and china. The salesman wouldn't even return my calls. They were completely indifferent. Horrible company. Dealing with them was an absolute nightmare. read more

Awesome company..great people, had used their service once, was very happy, now they are the only ones I call for my moves... they are very caring about your for furniture... read more

Great moving company. Reasonable rates, they showed up on time, worked quickly, got me to my new house, and didn't break anything.

Flat rate moving was recommended by a family friend. It was a last minute hire as the previous company I was going to use wasn't able to move my stuff to storage on the specific date. In that respect, they saved me since I live in a building and had already reserved the elevator and done all the other crap that comes with living in a condo. The guys showed up a little late but ready to go. They surveyed my stuff and one guy said that I didn't tell them that I was going to have plastic bins (about 8 of them) so they wanted to charge me more money. Even though, I did specify about 20 boxes. So the guy said he was going to have to call it in, UNLESS, I was going to look out for them both. He didn't actually say with the tip but it was implied. There was actual paperwork that goes over the tip amount, suggested is 15-20%. Which I thought was strange since it is "Flat Rate Moving." I get tipping though and at the end of the day the guys busted their butts in the FL heat moving my stuff. The thing that really upset me was that they were really rough with my stuff. I get things are heavy and maybe they were rushing but geez there's no need to drop boxes and toss things around. There were boxes labeled FRAGILE with dishes and glass wear that they were putting at the bottom of large piles and adding super heavy stuff on top. When they opened the truck at the storage facility some boxes had fallen over and as a result they found a broken glass. Who knows what else is broken? I wasn't given a chance to look. They were efficient and fast, however they really didn't seem to care about my belongings. read more

FlatRate Moving - Broken glass - Movers Near Me - Miami, Florida

The very, very worst of all moving companies I have ever dealt with. They will make up excuses out of thin air to explain their delays. Expect your items a month after the delivery time they promise. Terrible packaging and zero, absolutely zero quality. Any other choice you make would probably be better than going with this joke of a company. Drivers with attitudes and absolutely no manners and have no clue what being on time means. read more

DO NOT USE FLATRATE FOR LONG DISTANCE MOVES. The company is local and contracts out long distance jobs. Do not be fooled by the national chain, they take 0 responsibility outside of their local franchise. I cannot speak towards the local movers but the contractors they use for long distance moving are the very unreliable and the customer service provided by FlatRate in response to poor sub-contractors was abysmal. We've moved across the country three times in the last 18 months. This time we used flatrate movers and it was the absolute worst by a long shot. We moved from Miami to Los Angeles. The first part of the experience was ok but then it quickly went downhill after our belongings left our home. Why this was an awful experience: A) March 2016 -- We scheduled a delivery date 6 months out and over the phone they said it was fine. Then when we went to confirm the date two weeks out, still good. We even confirm with them that the contract says differently and they're like "don't worry about it" (DO NOT TRUST THEM). We're waiting in an empty apartment in LA and a week into the two week delivery window we start getting nervous. We call and apparently none of our stuff has even left Miami yet! Turns out flatrate movers contracted our move to a random guy with a truck (who we now have to call and track down) and we were at the mercy of this random guy's schedule to get our belongings. This random guy then tells us he has other deliveries to make on the way and we'll just have to wait longer... When we called FlatRate Movers, they took no responsibility and claim it's out of their hands. B) August 2016 -- We ultimately get our furniture 3 weeks later, and they FlatRate Movers has the nerve to try and charge us extra for the delay because it's "in storage longer." They missed the delivery window by a mile and instead of compensating us are asking for an additional fee. C) September 2016-- Every piece of furniture we have is also damaged as well... something we should have expected given the delivery date fiasco. We've got over $3000 in damages to ur furniture and we're calling their claims workers every day because they never pick up the phone. Are they secretly hoping we will give up? D) (Where we are now) For our $3000 in damages they're offering us $150 in damage reimbursement. You might be wondering how they got to $150 in reimbursement and I can assure you I am wondering the same thing. In our request, we provide manufacturer (we have a full matching set from Ethan Allen), SKU, weights, and photos. When we get the quote back, all of our items now have new weights that are significantly lower than what we provided. Our 120lb dresser has magically shed 95lbs and now only weighs 25lbs! Now we're trying to get someone on the phone again so we can figure out why they used none of the actual information pertaining to our furniture and instead have a bunch of random weights that, coincidentally, all work in FlatRate Movers favor by undervaluing our furniture. ** Update 11/7/2016 Their claims dept is in new york and thus has a very limited/minimal relationship with what actually happened to your stuff. No one you're filing the claim with has any idea what happened, they just take 4 weeks to get back to you and say we'll throw $150 your way*** Summary - probably ok local where it's one and done. I cannot stress enough how unreliable this company is from the perspective of customer service and long distance moving. read more

I contacted IAN with Flatrate Moving two weeks ago to coordinate my move. He agree to send someone to come out and visit to get a better idea of what the move entailed. It was a no show... Very unprofessional. Be Careful...! I would not recommend this company at all. read more

AMAZING! The guys that showed up were so nice, fast and efficient!! They wrapped everything and made sure that all my stuff was protected. The best! read more

DO NOT USE THIS MOVING COMPANY!!!! My friend suggested them as he used them to move from South Florida to NYC. Boy, was he wrong! The movers came on a Monday to my apartment in South Florida and did a wonderful job packing everything in a timely and efficient manner. I lived on the 2nd floor with a small elevator and at times the stairs had to be used. Definitely kudos to them! They did a fantastic job with the heavy grunt work. I gave the three men a $100 tip for everything that they did. Apparently once your items are picked up, they are then brought to a distribution center where they can sit for days upon days upon days, until a 75 ft 18-wheeler picks up your items. Now to the arrival of my items in NC....that is a completely different story. I was promised from the dispatcher that from the next day (Tuesday) my items would arrive in up to 7 business days, which would put us at the latest to the following Wednesday. I even tried to pay for a guaranteed delivery date but was told that it is not possible in this state. My parents had flown down to help me unpack/organize all of my belongings. Upon numerous calls to the dispatcher, 12 days AFTER my stuff was picked up it finally arrived (all in all 13 days). Oh and now they're telling me that it's an additional charge for being on the second floor. It is literally the EASIEST move possible as my building has a huge unloading area with the moving elevator adjacent to that (absolutely no stairs involved or anything blocking their unloading process). For all of my stuff there was only 2 guys unloading everything...and on top of everything they were wearing flip flops?! Please let this be over already...it's been 4 hours and counting and my stuff still isn't completely moved in. My floor is now scratched and they told me to use a needle with paint to cover it up (it's a wood floor!!) Beware they do not use furniture sliders when unpacking your items. Again, I repeat, DO NOT USE THIS COMPANY unless you want your stuff to be significantly delayed and then have to pay additional charges (e.g. being too far away from the elevator, etc.). STAY AWAY!!!! read more

A few weeks after we moved in, we started discovering damage to the hardwood floors, to our wood furniture (an armoire, the bed frame), we even discovered that the back of our 5-drawer chest had been smashed, but because they placed it up against the wall in the closet, we hadn't noticed. We contacted the company, who told us to file the claim within 60 days. The claim required repair estimates for the floor, which in turn required us to get someone to come out and look, and he required documentation from the condo about the floor specs... it was going to take time and energy, and it wouldn't have mattered, because the agreement you sign basically says you will be paid pennies on the dollar for any damage you claim, and it doesn't include repair labor. When I did the math, it was so little I realized I would spend too much time gathering up their estimates for such a small return. I will never use them again and anyone who chooses to use them, I would say: don't do it if you're moving furniture you like. read more

Called Flat Rate up on a Thursday and spoke with Ian, who said he'd send me an email to which I should respond with my my moving inventory, then they'd get back to me with a quote. Got the email, sent the inventory, and didnt hear back from them for a week. Sent a follow up email, still nothing. Took my business elsewhere. Talk about unprofessional. read more

orst moving company in miami! Stay away from Flat Rate. Showed up over 1.5 hours late to the appointment then rushed to meet a move out deadline and left several heavy items behind! The manager named Guy is a liar, denying agreed upon moving times, and the other Russian manager in dispatch argued with me telling me I was wrong. I had to rent a second truck at uhaul plus a hand truck in order to move the rest of my things. I'm requesting money money back from my credit card company. Stay away from flat rate.! read more

They did exactly what they promised. We were on a tight deadline but the movers arrived on time and were friendly and efficient. They did a great job putting things together at the final destination. Guy was wonderful in helping me arrange the move and everyone in the office was helpful and courteous. I expected this move to be a nightmare but they made it soooo easy! Hope I don't need them again but I won't hesitate to use them if I do. read more

Excellent Long Distance Moving company. Guy G. (on the Miami side) and Adam G. (helped on the Santa Barbara side) coordinated the load and unload without an issue. The three movers wrapped/packed EVERYTHING securely on the loading side, and Idan and his partner unloaded/unwrapped everything at the unloading destination without a single issue. I would highly recommend this company for a long distance move (for me 2800+ miles). I received my furniture/boxes (damage-free) within 8 days! Impressive! By far the most inexpensive (by hundreds of $$$) of the several companies I received quotes from. read more

I would give no stars if possible. The price on this move was higher than other companies estimates, but I liked the flat price. I had 3 guys show up on time and then the leader/driver demanded a tip for the move and made it clear it was mandatory. Two of the the guys were very angry that all my boxes were already taped. They opened them and went through them taking items. Several electronics/computer related items were stolen - portable hard drives, new bluetooth items, ipod nano, etc. and some brand new clothes. I had to go to the ATM and get money for the tip before they would unload my furniture. I called and complained to the owner who said it was not his problem. Well, whose problem is it? One of my coworkers said the same thing happened to him and his blue ray and portable hard drives and routers were stolen - and a man's suit. Maybe I just got three thieves and everyone else is legit - but I would never use this company again. read more

Please be very careful with this company full of lies and scams...... We moved from Florida to California. They were supposed to give us 24 hours notice before the delivery. The local driver tried to contact us - never left any message with an unknown number at 7 pm the night before. We did not know who was trying to call us. The next morning, someone in their Florida office called and told us please expect the driver to call us. Yet, no call and they showed up at our door at 10 am without any notice. they insisted it was our fault for not answering the phone and they insisted they gave us enough notice. Not only that, they demanded to have cash or cashier's check for payment. Who is going to have over $2000 at hand without any notice or a cashier's check?????? On top of everything, we had scheduled a pest control company for spraying on the same day. We were not ready for delivery. The driver suddenly agreed that credit card was acceptable.....??? They insisted they had to delivery and they would not leave. We finally turned them away and yet were told that we now owed them another $1100 for the delivery!!!!!! I was so furious and told them to throw everything away. They said, then I have to pay them the remaining $2000+ balance anyhow and plus whatever.... I am a minimalist so I really didn't care. Unfortunately, my co-habitant has a lot of books and collectibles. I decided to try a different way. I pleaded with them and told them we suffered from sleeping on the floor for weeks (without any mattress or bed of course...not delivered) and we apologized for not receiving the notice.... imagine! Yet, nothing worked. The plead resulted a mere discount from $1100 lowered to $990. My co-habitnat could not take the stress anymore and paid the extra $990 and finally got everything delivered. Why would anyone considered using such company? read more

FlatRate movers didn't deliver all my boxes to my home. They stole my things!!!! They did not replace one item stolen or give any sort of a discount after they were notified of my things missing. Definitely don't use them!!!!!! read more

I've heard so many horror stories about moving and this is definitely not one of them! This is my second time moving with them! My wife wrote a review last time so it's my turn! Stefan and his crew in south Florida moved us and made a very tough time for us so easy . Last time another crew moved us from NYC to south Florida both times they took so much care and went the extra mile and they were super fast . We gave them a $90 tip for 3 guys moving us and it didn't feel like enough but we were maxed out ! So this is part of our tip hoping it brings flat rate and stefans crew in south Florida some extra business. Trust me you won't be disappointed with them they are truly a blessing in a industry filled with horror stories read more

This company is awful. 85% of furniture has been broken by this inept movers. The furniture that needed to be assembled was assembled incorrectly. We lost items in the move and I have called them several time to recover our missing items and have been ignored. They keep on forward my concerns to the claims department which is also a hot mess. read more

All around 5 stars. Movers were friendly, experienced, and willing to help. They arrived on time and were professional. They went out of their way to make sure I had everything packed that I needed and even helped with extra boxes. You can tell they have been doing this for yours and everything was completed without one hiccup. I recommend them 100% read more