Stopped by Flatiron Coffee Roasters hoping to get a coffee before my early morning flight. Placed my order and was waiting patiently for my drink but found that staff were chit chatting with each other. When drinks came out, I think someone else took my coffee by accident. The two caramel macchiatos definitely looked different - one had cinnamon powder and more syrup while the other one was less ice (which is what I requested). When I shared my concerns with the staff, they were very dismissive. They didn't offer to ask for more information, or even bother to look at the two receipts I presented. I didn't have the energy to further discuss so I walked away with the wrong drink. While the coffee flavors were decent, the drink was way too sweet and had the cinnamon powder (that I didn't ask for). I couldn't even finish it. I think the prices for the coffees are reasonable compared to NYC. Their other food menus are pricey but typical for airport food. The location itself is pretty spacious with their own tables and couches. I wasn't expecting much from an airport coffee place but I would hope that staff can at least listen to what customers have to say. read more

Flatiron Coffee Roasters - Coffee & Tea Near Me - Jamaica, New York

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For something quick and made when ordered - sure. Boy was the chicken DRY. I was having the hardest time chewing & swallowing. Couldn't finish but..that's airport food for you. Eat before heading to the airport. We were unfortunately in a rush..lol read more

Flatiron Coffee Roasters - Avocado Chicken sandwich - Coffee & Tea Near Me - Jamaica, New York

Expensive mediocre coffee with a "coffee station" of one lame dispenser of crap coffee. Avoid read more

Flatiron Coffee Roasters - The "Coffee Station" - Coffee & Tea Near Me - Jamaica, New York

Terrible and overpriced. I ordered 2 coffees, 2 muffins and 1 orange juice and the total was $32. I think that's absurd even for an airport restaurant. And the food didn't taste good. read more

This is a busy airport coffee place. The coffee was excellent. Grab it and go! The price was standard for an airport, a little high. Overall, I recommend it. read more

Was craving a sandwich while waiting for my flight and decided to try here. I'll start with the good. The gentleman working the kitchen who called out orders was super friendly. There were no napkins anywhere on the tables so he gave me a stack. He also wiped the tables as people left. There are lots of tables and seating, and the bench seats along the wall were cushioned and a nice relief from the hard chairs throughout the airport. Now the bad. I ordered the chicken avocado sandwich for $16 and doesn't come with sides. The avocado was completely missing and the chicken super dry. I had to take a bite of sandwich then sip of water because it absorbed all moisture in my mouth. The toasted bread had no spread so made it taste even dryer! I'll never eat here again. $16 wasted. read more

Flatiron Coffee Roasters - Seating - Coffee & Tea Near Me - Jamaica, New York

So for an airport coffee experience I would have to say spot on!! Had the large cortado which was nice and hot and very tasty. The woman at the counter was very kind even though she was slammed with customers demanding her attention. Will stop by here every time we have a lay over and get some of the delicious coffee read more

One sandwich and a single shot of "espresso" put me back $32. I can't blame them too much for that, being in an NYC airport and all, but the service and coffee were completely terrible. The two cashiers had a conversation in front of me while I stood in front of them looking to order. The "espresso" was watery, and massively lacking concentration and body. None of the tables were clean, floors not swept. Steer clear of this joke. read more

Overpriced, mediocre coffee in an airport. What else can you expect ‍ However...the ambiance is nice, good music, comfortable seating and TVs. Good place to kill some time. I enjoyed myself. But if you're looking for a quick cup of coffee, save your money and go to Dunkin or McDonalds. read more

Flatiron Coffee Roasters - Coffee & Tea Near Me - Jamaica, New York

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poor customer service, overpriced to the point it's a ripoff ... customer service is horrendous

Very bad experience. Ordered croissant sandwiches breakfast with chai latte. Cancelled chai late immediately while the order was being taken. Somehow there system got locked and they needed there manager to unlock it, who was not available. I got the sandwiches and later asked for a chai latte separately. Lady in counter started telling that why you need chai latte you already locked one of our register and refused the order. What a class service and professionalism. If your system is not working please make sure that you don't blame customers. Cancellation of an item in the order is regular activity if your company can't handle that then get that fixed and stop blaming customers . Also, please teach some professional etiquettes to people on register as to how to talk to customers politely. Prices also are exorbitant as mentioned in other reviews. read more

I should have read the reviews and would never had ordered here. There was 1 cashier with black framed glasses taking orders. Somehow, she stepped away and another lady helped me out. I ordered the grilled chicken with avocado but no mayo. I asked if the sandwich was hot. The cashier puts down no bacon aioli. The kitchen staff then yelled chicken avocado, what you want? I told them no mayo. She shook her head and mumbled something. Got the sandwich in 5 minutes and it was freaking cold. Couldn't find any avocado. $16 wasted! read more

During a layover in Delta Terminal 4 (both Delta Lounges had long queues) @ JFK, I settled on fast casual Flatiron Coffee Roasters for a quick lunch. Their limited kitchen food menu, had my first choice of an egg salad sandwich which I ordered at the counter and only had to wait 5 minutes before my order was called at the kitchen pick up window. It's located in an airport and one in New York so of course it was overpriced but the egg salad mix and spinach were fresh. And it was on slices of one of my favorite marble rye breads from Eli Zabar. There's a logo for Irving Farm New York Coffee Roasters but I didn't confirm that's the coffee product they offer. But offering food products from local small powerhouse businesses aligns to my consumer preferences. The seating area and floors were cleaned between customers by a nice gentleman employee. There's a communal table with stools that offers outlets to charge your electric devices while you sip on a hot beverage and snack on a baked good. There's also a couch seating area in addition to regular tables and chairs. I had time to check out all the options and Flatiron Coffee Roaster located in the large middle hub section toward the A Gates end is worth checking out. read more

Flatiron Coffee Roasters - Egg salad sandwich - Coffee & Tea Near Me - Jamaica, New York

Listen to the reviews... the breakfast sandwich was extremely dry, bland, and overpriced. The coffee was barely mediocre. Save your time and money by going elsewhere. read more

So slow. Employ more staff and train them. Friendly staff but they are obviously not on any commission. Comfy chairs which means it's worth putting up with the poor service. read more

Coffee is amazing! The caramel machiato was delicious and the service was fast, friendly and efficient.

This place was conveniently outside Terminal 4 gates. There wasn't much rush. I went for a chai latte, and it was nice.

Excellent grilled chicken and avocado sandwich on hot toasted wheat bread. Lots of coffee and tea options. Comfy eat in area.

Servers don't even respond when you say good morning , and the baked goods are stale.

If you are looking for a quick coffee... keep looking for this is not the place! Food looks amazing behind the glass curtain of lies. Once revealed it is stale, bland, and a waste of money. Service also isn't worth the wait in line or the breathe it takes to give your order. However the couches do look comfortable, but after receiving my coffee I didn't want to be tainted anymore. read more

If you're a STARBUCKS COFFEE DRINKER **read me** So I give this place two stars based on my latte. I am a repeating Starbucks customer and because there is no Starbucks past the TSA in terminal 4, I went to Flatiron since it had a catchy slogan outside "For the love of coffee" lol! Latte's are Starbucks are usually stronger in taste because Starbucks uses a specific coffee bean, but they use a lot of coffee in their latte. Here, the barista poured so much more milk than the actual coffee so I was a little disappointed but I knew what I was getting myself into as this is not Starbucks. Their median latte has two shots of espresso and it was a fine grain. The coffee was delicious don't get me wrong, but the steamed milk was too much for a latte. The inside of the store was nice and packed as travelers are chilling but employees do manage to keep the area nice. It was a very relaxing atmosphere. :) read more

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0 stars actually. The lady in black glasses picked a fight with the customer before me. Made my drink with dairy milk instead of oat milk which I had paid extra for and refused to remake it. Accused me on not being clear with the barista (I had just said I am waiting on hot chocolate after using the kiosk to order). And eventually capped off by saying I must be together with the previous person who complained too, because we both are Indians? Racist crew - avoid at all costs until they change personnel! read more

The employee that works in the back was so rude. She was very unprofessional to her peers and verbally abusive. She was very rude to all the customers. I implore for JFK airport to assess the work atmosphere in this location. This place does not have a good customer service and that employee needs to be terminated. The way she treated customer and her coworkers were not okay! Unfortunately no stars. read more

Don't try to sell regular hot brewed coffee as cold brew- it's not at all the same thing. There's a huge difference in flavor.

On 9/23 at 730 in the morning I had the most disgusting soy latte I've ever tasted. And the worst customer service. When I asked them to make triple espresso latte in a smaller cup, they said they could not do that because the small latte comes with fewer shots of espresso. I told them I didn't want as much milk thats what's in a medium/large and they refused. And made a latte the way they wanted to. I was upset that they did not listen to my request and did what they wanted and when I took a sip of it later, the soy milk curdled and was totally disgusting and clumpy. I paid nearly $8 for a soy latte I ended up trashing from staff who don't care about their customers. read more

Flatiron Coffee Roasters - Curdled gross soy milk. - Coffee & Tea Near Me - Jamaica, New York

Came here for a coffee while waiting for my flight. I ordered a double espresso and I got basically half a cup of brewer coffee. It was watered down and it basically tastes like a bad K-cup. Also overpriced. I paid 4.99 plus tax for it. Ok it's an airport but even Starbucks charges less than that for a better espresso. That's saying a lot if Starbucks serves better coffee than a supposedly small chain shop. The seating area was big and there is enough space to work in tables and what not. read more

Flatiron Coffee Roasters - This is not what an espresso should look like or taste like. This is a 6-oz cup or whatever is equivalent to 2/3 the height of an iPhone. - Coffee & Tea Near Me - Jamaica, New York

Yuck. Don't go here. The coffee is terrible and the food is worse. The espresso is worse than anything I've ever had. It's bitter and has no body at all. They don't know how to steam milk. Or the difference between soy milk and almond milk. Or the difference between an iced latte and an iced coffee with milk. I mean... what?! The blueberry muffin we made the mistake of ordering could have broken a window. And of course it's airport pricing so we're out twenty bucks for something worth waaaay less than that. If you've read this review and are still trying to convince yourself that at least bad coffee is better than no coffee... you're wrong. read more

I simply could not believe my eyes when I saw a place in JFK serving Irving Farm coffee instead of Starbucks. Definitely take a long position! Plenty of space too. read more

Flatiron Coffee Roasters - Skinny latte. - Coffee & Tea Near Me - Jamaica, New York

Awful. Just awful. My "coffee" was made by an untrained moron. The reactor at Chernobyl is cooler than the burnt milk and horrifically-tasting brown liquid standing in as a coffee substitute. I walked from the site of the disaster all the way to gate 38...which could be a mile away, and it is *still* undrinkably hot. I had to keep switching hands and my wife literally had to take out her winter gloves to carry it. With a cardboard sleeve. I scalded my tongue when I tried it at the store and scalded my hand when the super-critical milk splashed out on the walk. They make lawsuits-in-cup, not coffee. Just pour some boiling water on the terminal floor and lick it up for a better experience than flatiron "coffee". Run away, fast, and don't look back. read more

Caramel Macchiato was okay! My Bagels and Lox's was fresh and excellent! The service was excellent and the atmosphere was sooooo relaxing! They have sofa and table areas, high boys with chairs as well as regular seating. The music was not too loud and relaxing. A great place to unwind after a long flight! read more

So happy to get off a flight to see a place with not too many people in line. I wondered if it's just because their coffee isn't that great. But it was actually pretty good. (I mean after 6 hours flight it is hard to make bad coffee). It's a coffee place, also got a good muffin, and was ready to start my day. Good place for coffee. Worth finding it if you just got off a flight. read more

Flatiron Coffee Roasters - customers waiting for their order - Coffee & Tea Near Me - Jamaica, New York

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Thecook here deserves 5 stars simply because was so joyful at 5:30am, but also because she made sure my bagel was even layered with a great sharp cheddar and egg. The prices at this place certainly are NOT cheap for a quick breakfast, but you're at JFK, and the egg and cheddar on a bagel (not on the menu so I requested it) was very good. The latte was also very good and they had almond milk (for an extra dollar). Overall I wish airport food were cheaper, but I was very happy with my food and latte. read more

Flatiron Coffee Roasters - Coffee & Tea Near Me - Jamaica, New York

Food and drinks were generally good. One drink we got was pretty bad. More noticeable, however, was the staff is extremely rude. Someone commented below - go here to get a coffee and feel bad about yourself. I agree with that review lol nailed it. read more

Sofas and relaxing music make it the only decently cozy place in Terminal 4. However it's not particularly hospitable as illustrated by the woman ahead of me who had ordered a drink and when she asked if she could have some hot water in her thermos was told that "we charge for that" (how much it would cost was not said). read more

The staff was ready to go in the morning, serving before it officIal 5am opening. And nice. This feels like a loungy Starbucks. I am enjoying a egg and cheese sandwich and an iced decaf americano sitting on a comfy couch at 5:12am in JFK. I admit my standards are lower at the airport, but this is a good option to sit and relax vs. the waiting areas. read more

Another garbage place in T4- they didn't even make my espresso, it was from a container sitting on the bar for who knows how long they hit with steam? and poured over ice for an iced latte. I threw it away. Disgusting. read more

Staff were extremely rude and had an attitude out of this world. If you want to feel bad about yourself after ordering a coffee, go here.

Got a latte in JFK Terminal 2. Apparently the lid doesn't fit the cup size that I ordered. So the latte poured all over me when I took my first sip. When I asked for a towel to clean up I was given 2 napkins. Also asked for a fresh lid. After trying 3 more lids that also didn't fit I asked for a refund. I was told they can't give refunds. Meanwhile I will be spending the next three hours in the airport with milky coffee all over my clothes. read more

The worst service ever. I asked for extra hot, no foam. Got hot with foam for 7.61. Chick at counter said she didn't know how to make it and I had to put over cold cream cuz she refused to remedy read more

Dirty. Place was NOT busy and the milk/sweetener table was littered with trash, plus they were out of half & half. Not to mention that half of the dining tables hadn't been cleaned from previous guests. I ordered the croissant with egg, ham & cheese for $11 - problem was that the person making it took a huge slab of ham cold from the fridge & slapped it on the hot breakfast sandwich. First, there was literally waaaaaaaay too much ham, and second i had Hot & Cold in each bite. Weird - how much effort does it take to nuke or grill the ham for 1 min?? Then there's the fact that 2 female airport employees make the corner table their "office". Hanging out & gossiping, then walking off but leaving their "stuff" so that no one takes their spot (uh, Security issue??). But first they walk behind the counter & help themselves to free coffee - no wonder prices are high, the customers are subsidizing the free airport employee coffee program!! Hmmm.... And finally, i hope you get your coffee. There aren't any numbers or names called out when drinks are ready. Just "latte?!" Or "cappucino?!". When there was a line i just heard the guy yelling out drinks - makes it very easy to jump the line and say "yup, that's mine!" when in fact it belongs to the person 5 orders ahead of you! BottomLine: AVOID. (And who is the management running this place? Take some pride in your role, for pete's sake!) read more