I've been stopping at this Starbucks for years, before boarding my flights. Always a line, as to be expected. But, I cannot remember a time where it did not move quickly. Always nice to get a cuppa Joe and snack before a flight. And of course, expect higher than normal Starbucks prices! read more

Another Starbucks miss and this is probably the worst yet. Vanilla latte that tastes like lightly flavored coffee water. Absolutely horrible!!! All the airport food looked pathetic, so I figured I couldn't go wrong with a breakfast sandwich from Starbucks. Wrong! At least it was only in the $6 range. Pure let down! Only positive was line moved quick. Waste of money!!! read more

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Man this Starbucks location is horrific. I came here one morning before heading to my gate for an Ice Shaken Expresso along with a pastry. The milk options were extremely limited; only whole or soy milk. I prefer oat milk and reluctantly almond milk. As far as the pastry is concerned, I ordered a blueberry muffin. The wait time is awful. There's a lot of people gathered up and forming a large crowd in order to obtain your order. On top of that, the employees show a lack of enthusiasm and are not friendly. I will avoid returning to this Starbucks at all cost moving forward. read more

Maybe I timed it really well, but had a super smooth experience grabbing a coffee before my flight. Minimal wait after ordering, staff was friendly. Much needed cold brew! read more

The two female employees working 5/8/25 @ 6:30am JetBlue terminal 5 by gate 500 need to be firstly retrained in making drinks and/or fired, I been ordering iced caramel macchiatos upside down, extra caramel for years and never have it looked like what I received it was dark brown colored like expresso and no caramel whatsoever. No garnishing drizzle, nothing. It looked like a drink someone would make on their first day but made wrong. Secondly, the attitude on both women. The first girl I told her that my drink looks wrong and it OBVIOUSLY has no caramel. But if you follow directions. EXTRA CARAMEL upside down. The color was dark brown. A caramel macchiato is light brown in color anybody who drinks coffee would know that. So this girl gave me an attitude and said I was wrong and it's supposed to look like that, and wouldn't fix it. The coworker working behind her instead of doing her job was instigating, looked at me and smirked and rolled her eyes. Real ghetto-like but what would you expect? The only redeeming factor was the excellent supervisor who remade my drink and was nice. If you want your $15 drink made wrong and be given an attitude about it come here. read more

What can one say about Starbucks? It's simply McDonalds, Burger King, or any other large corporate establishment. The menu is set and fairly consistent regardless of the location, although some locations do offer more or less. So, essentially, it boils down to staff, service, cleanliness, and layout Frankly, it must be very difficult working at an airport coffee shop. People are anxious, uneasy, and often in a rush. I ordered two mocha Frappuccinos with an extra espresso shot each. The person taking orders was friendly enough yet somewhat curt. They seemed to have good backup staff, and the product was moving well. I did detect a bit of confusion as to who was doing what. There was a good number of people waiting. My order came up in ample time, and frankly, it was exactly what you expected from Starbucks, all rather routine and ordinary. It's a fairly constrained space and a grab and go type of place. read more

Starbucks - Behind the counter activity. - Coffee & Tea Near Me - Jamaica, New York

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Location: JFK terminal 5, gate 22. Line is long in the early morning. Mobile app: Skipped the line by ordering with mobile app. Food was ready in less than 5 mins read more

I was flying to Michigan and I NEEDED a coffee. I could see that the line was very long and slow, but honestly what do you expect? The person who took our order was really kind and got our orders right. I ordered an iced tea for my sister, a latte for her boyfriend, and a matcha latte for myself. The only thing that I would have changed about the experience was that they added toasted vanilla in one of the lattes instead of regular vanilla which is definitely not a big deal. This location does so well for the number of people they have on their line every day. I would love to give this location a shoutout for how fast and efficient everyone is. It was also early in the morning, so they deserve so much credit for their hard work. read more

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BEWARE this Starbucks overcharged me 50$ on my debit car. When I called SB customer service number I got a someone on phone who was from Philippines and could not would not help me , referred me to my bank. What kind of crap is that!!! read more

It's not all fun and games for those in the travel game (#1), but one of the low points of constantly being in transit is dealing with places like this Starbucks in Terminal 5 at JFK. Most aren't looking for much; just a solid cup of something strong served with a smile. And this place can't even do that. After countless visits, I've pretty much noted: * The wait: Whether it's in line or for a drink, people are constantly waiting. I've seen some people abandon receiving their coffee because their names are called over the intercom to board. (#2). Which leads me to... * The staff is slow: Even when they're hustling and bustling with a full staff, they somehow are wildly inefficient about getting stuff out and quick. * Mishaps are common: Have I walked away with someone else's drink or found mine to be slightly off? This has happened to me almost all the time. When in doubt, check your drinks before leaving. * Every day is a case of the Mondays: It's all about attitude and one can get plenty of it here. Maybe it's ranting about all the other aforementioned points that has gotten me some serious 'tude from the staff. Even if I say nothing, I somehow still end up here. Essentially don't come here in a hurry and have low expectations. If somehow they manage to surpass those and with flying colors, maybe there's hope for the rest of us bitter travel folk (#3). __________ (#1) Just like Yelp, one needs to take the good with the bad. (#2) A combo of not knowing better and excessive optimism. Free coffee anyone? (#3) Who are we kidding? The customer is not always right. read more

I have never encountered such an appalling lack of courtesy at a Starbucks. My sister and I entered this location expecting the warmth, efficiency, and quality for which the brand is known. Instead, we were met with hostility and dismissiveness. I ordered a Mango Dragonfruit Refresher, and my sister ordered a Summer Berry Boba Refresher. The server, in a brusque and unnecessarily sharp tone, declared that they were out of more than half of the ingredients for both drinks -- no fruit for mine, no boba for hers. These were not trivial omissions; they were the very essence of the beverages. We politely enquired whether a discount could be applied, as we were still being charged full price for drinks stripped of their primary components. Rather than respond with empathy or professionalism, the server consulted the manager, who we distinctly overheard say "no" in an icy, dismissive manner. To our astonishment, the server then refused to serve us altogether, citing our request for a discount as the reason. When we observed that her conduct was unprofessional, her colleagues appeared to rally behind her -- not with constructive dialogue, but with cold, disdainful stares that felt unmistakably intimidating. We ultimately paid $18 for two incomplete drinks, walking away not just disappointed, but genuinely unsettled by the lack of basic courtesy. This was not a mere inconvenience -- it was a profoundly disheartening encounter that soured the final moments of our trip. What should have been a simple, pleasant stop became a distressing reminder that customer care and civility should never be optional in hospitality. The severs tone was as icy as our icy and artic beverages and flavour completely distinguished by the pounds of ice added to annoy us even more, which gave me a rocky start to my journey read more

I cannot imagine the traffic of a JFK terminal Starbucks and how overwhelming it must be. The mobile ordering is convenient but very slow. The apps recommended pick up time was not accurate and I ended up standing in line for a while. I got my usual Starbucks order and it was pretty bitter and not what it usually tastes like. read more

I've been to many airport Starbucks, but this one was alright. The person taking my order seemed very rushed and annoyed, but she did take the time to make sure she got my order right so that's fine I guess. Their drinks are standard for Starbucks. No complaints about that. The other staff are busy working on the drinks and the line moved pretty quickly when I went. Overall meh. read more

Starbucks - Starbucks tumblers - Coffee & Tea Near Me - Jamaica, New York

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Absolutely worst Starbucks ever. Worst customer service, anything I ordered they happened to be out of, took over 30 mins for two drinks when there were only a few people on line. 2 were sitting on their phones. A guy was cleaning with windex and it was spraying all over the drinks and food sitting there. The rest joking around. Incredibly rude and unfriendly. Absolutely atrocious and unprofessional. read more

This location is inside of the Jet Blue terminal as soon as you enter the hall to the left. I appreciate it in having the option to use the app to order, but the accuracy is nowhere near on point. Many items were sold out in the app, but available in person. It took 40 minutes to make an iced espresso drink and they even forgot the syrup/sauce, when pickup time waa 10-15 minutes. I didn't complain because they were swamped and the manager wasn't helping at all. In-person orders seemed to take precedent. I'll take that into account next time. read more

Starbucks - Busy place - Coffee & Tea Near Me - Jamaica, New York

i was robbed!! ordered via app, and once i got to pickup they didn't have amything on the order except the coffee. the app failed to indicate they ran out of the pastries ordered, but was quick to invoice a d ring me up. upon request, the store clerk would not be able to cancel the order so i could get a refund, directed me to the app, which was useless on the chat, and they took our money without the exchange of any goods. subsequent attempts to get a total refund were unsuccessful. read more

They have 7 workers inside, i was 3rd on the line to order at the cashier and they took 15mins to get my order..:( the slowest starbucks in the busiest area. Not even friendly. read more

Starbucks - This is the slowest branch in a busy airport I have seen. - Coffee & Tea Near Me - Jamaica, New York

Worst, rudest service I've ever had in my entire life. I thought Starbucks had higher standards!! Everyone behind the counter was rude and slow. Miriam in particularly refused to give me my order unless I addressed her correctly by saying "hello how are you first"! WTAF?? I loved Starbucks, until today!! Never again will I pay for that kind of disrespect!!! Oh, and the order was all wrong and I never got the food- didn't want it after I saw how they were. What's going on SB????? Do better! That was a horrific experience. read more

Proud I guess to be the 100th negative reviewer for this place. I have zero expectations for airport food. I still did not expect to see this low rating only after I spent my money. On top of the fact that my international bday trip was ruined. I get here to this raggedy Starbucks, wait in line 15mins, then another 10mins for my order, just for it to be incorrect. I was fine with having the whip cream I didn't ask for removed. What I didn't ask for, was the dreaded barista to get sassy about it. Apologize, keep it moving. Instead he says, "If woulda known, it wouldn't be on there." Comment not needed. Since I have time, let me attach the order here since those don't get read down the assembly line. And the drink was trash. I think they messed up the milk. I felt weird after I drank it. I don't drink milk only oat or almond. My bill for two items would have been $15 had I not used points for one of the two items I bought. Skip this one, believe the rating. read more

Starbucks - Coffee & Tea Near Me - Jamaica, New York

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This Starbucks is located in terminal 5 which primarily services JetBlue flights. The line here is usually insanely long especially when I arrive early in the morning on a red-eye flight. On my last visit, one of the employees was shouting which items that they did not have. They were out of cream and breakfast sandwiches, so I couldn't get my usual caramel cream cold brew and sandwich. I ended up getting a Caffé Americano. I skipped that long line and placed my order on the mobile app. That saved me a lot of time from not having to wait in that line! read more

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So RUDE yelling at us and yelling at my poor grandma who didn't hear them bc they opened in 5mins. Thinking they were high and mighty talking to us like toddlers. You need to get new employees who treat people with human decency. So disappointed in how they talk to their customers disgusting. read more

The wait is really the worst thing about this location. But other than that, everyone is nice and if you have an issue with your order they address it. read more

Like others, this is the worst Starbucks. Long lines, wrong orders, staff are rude and unengaged. Asked for a cup of water and they said no. I am loyal to this brand because it's consistent. Traveling domestic and internationally I look for them. But this location is the anti-Starbucks brand. Interestingly enough, I get so much better service at other vendors in the terminal. Sadly, I won't be going there anymore. I paid $9 for my coffee and it's bitter and not drinkable. read more

Starbucks - Worst cup of Starbucks coffee - Coffee & Tea Near Me - Jamaica, New York

This Starbucks has gotten so much better ever since they started mobile ordering! They have someone standing at the end of the counter handing out mobile orders too which is so helpful. I always order my drink ahead and it's always ready when I get there. My order is always right. read more

For some reason this particular Starbucks is so inefficient. Only one cashier even when there are so many customers. They are definitely not trained to serve large amount of customers which doesn't make sense consider this is one of the most heavy traffic terminal. Starbucks need to be better here. read more

You would think that they would have more then one Starbucks in such a large terminal. Very very very slow service. Give yourself enough time. read more

Worst Starbucks ever! I went up and said explicitly I wanted to use my stars for a hot tea and I made sure they would accept it for the tea I was getting. The cashier said yes and insisted I scan my card but she charged me the full amount without applying my stars. Then this other lady said that I didn't have enough points IN THEIR OLD SYSTEM and they couldn't update it. I was really upset that they didn't tell me ahead of time and pushed me to scan before I was informed. I had a previous situation where I went to another Starbucks and they didn't accept my OLD rewards so I had to switch over, so to lose out on MORE stars BECAUSE of the old system is just frustrating. Also my egg bites came smushed and a little crunchy on the sides. It was fine, I like crunchy, but hard to cut through using a plastic fork. The icing on the cake was when the other lady said there's nothing they can do and then began muttering about how some customers just want to escalate things. Umm????? Hi I have bad hearing but I can still hear you! I get that it's the airport, but it's 5 in the morning and y'all just opened. I mentioned that everyone at Starbucks is usually nice, and she responded that they are nice and it was me that was the problem. Horrible service, but I guess that's what you get for wanting some tea and egg bites at the airport. read more

Starbucks - My smushed and slightly burnt egg bites :( - Coffee & Tea Near Me - Jamaica, New York

Hands down the worst customer experience at any Starbucks around the world! Rude employees and talking too loud if their personal business.

Not sure why the low 2-star rating but my experience at this Starbucks location was good. This Starbucks is located in Terminal 5 next to Gate 24 (JetBlue). When I arrived, there was a short line. It moved quickly. I ordered a tall vanilla latte with coconut milk. It cost $5.50. Yes, it costs more here than your regular Starbucks - people be trippin' in their reviews about how expensive it is. It's an airport. Everything is marked up. I mean a bottle of water is like $3 or $4 at the airport. Anyway, the barista and cashier were both friendly, professional - not to mention fast and efficient. My drink was ready within minutes of ordering. read more

The line here is always so long, regardless of when you come. I was stuck waiting for about 45 minutes and had to jump off the line when I got to the front because I was about to miss my flight. They should consider hiring more people or changing the way they operate because it unfortunately isn't working read more

This is the worst starbucks I have ever been to. They ran out of pretty much all foods and didn't even have fraps. The line was ridiculous to begin with. Then when I was standing there waiting for my Crossaints the employee put it to the side covering up the name like it was meant for another order...I didnt touch it because it would have been rude to touch someone elses food. She never called out a name or nothing. read more

if you have a flight to catch, DO NOT ORDER HERE. You will miss your pickup. One of the employees was standing around on her phone while one employee was busy heating sandwiches, one making drinks and one calling out orders and the manager was the only person taking orders at the register with a line of more than 25 people and one employee was stocking? Perhaps ? Not sure what he was doing. Basically, of 6 employees there only 4 were working on taking orders, making orders and giving out orders. I waited for more than 25 minutes after ordering and they still didn't get it started before I had to leave for my flight. Don't bother. read more

Very nice and friendly staff, clean sitting area, great music. I got my usual quad on ice and it tasted as it should. Quick service too.

$.80 cents extra for coconut milk on a grande coffee!!! what happened to the big corporate push to get people to switch away from dairy in 2020? No vegan food options on the shelf A line out the door about 25 people each time I've been here! The only reason I give 2 stars is that the staff is friendly and I'm sure they get crap from customers all day long. Step it up people this is simply wrong read more

Starbucks - Gift cards - Coffee & Tea Near Me - Jamaica, New York

By far the most unorganized Starbucks within an airport, I've ever visited. I simply ordered a Grande French Vanilla Misto. The cashier asked me do I want that hot or cold. That was a red flag right there, that she had no idea on what type of drink I was asking for. Nevertheless, she rung me up and I paid for the drink. I waited nearly 15 mins for this drink...and of course the drink wasn't made. It was semi busy...so I understand things happen, but come on, a customer is standing there, no acknowledgement at all, in regards to "hey did you receive your drink yet/what did you order"... I finally got a young lady's attention. She asked me what kinda drink I was waiting for. I told her, she didn't even know how to make French Vanilla, yet alone if the milk had to be steamed or not. I'm a man, it's disrespectful to go back and forth with a woman, so I simply just asked her, to add the half & half milk and I'll be on my way. Not how I planned my Starbucks visit to go, but yea, shit happens. Definitely won't recommend this location to anyone. read more

This is a good SBUX. Why? Cause it's clean. And everyone is efficient. And they have a system in place. People called patrons wait on line. And they don't go to the register to order till someone, like someone behind the counter, shouts "next". And then you order. Fast. It's New York. And they make the stuff you want. Fast. It's New York. And don't go up to the register till you're called. That's a breach of protocol. Don't do that. It's New York. People know how to do things fast here. Their brains aren't fried. Like some places we know. Oh and 6 YelpElite19BrittZ would be pleased to know that no one working here was on their cellphone. No. One. read more

JFK Airport, Terminal 5 (Jet Blue), After you go thru security, you will find this Starbucks near Gate 22. There are several other Food places here, so walk around a little to get an idea. Restaurant or quicker...Jamba Juice, Baked by Melissa, Cheeseburger Cheeseburger--I like the name ...via a classic SNL sketch w/the great ones. This Starbucks had nice service, and the consistent greatness in food & beverage I have become accustomed to. SBUX, you have me spoiled. Glad you are here!! read more

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Awful. AVOID! The line was very long. Waited for 30 minutes and only moved a few paces before having to leave. I wouldn't come here unless you have 2-3 hours before your flight. read more

After countless mishaps at this Starbucks, I'm inclined to leave some feedback here because this is literally the worst Starbucks I have ever been to. It's to the point where if I can book flights out of another airline or hell, airport even, I will do so, thinking of my coffee options (half kidding). It's been roughly a dozen times that I've suffered this Starbucks, and believe me, if I could run across the terminal to another one, I would. It's your only choice inside the terminal. There is always, always, an extremely long line here and it moves very slowly due to the ineptitude of the people behind the register. Today, I walked up and placed an order for a quad Americano in a grande cup. Super basic, no? She rang it up as four shots and then was like, "in a grande cup?" as if I was crazy because yes, that would be dumb. "No, I'm asking for four shots of espresso in an Americano," I clarified. And I got a huge tsssk as she asked the manager to void it. What? It's the same damn price anyway, so why would you do that? Just write the damn symbols down on the cup and let me be on my way so that other people can get their damn coffee and make their flights. And I wasn't the only one. I watched person after person before me take forever at the register. I mean, let's face it, typical Starbucks customers are asking for things that run the gamut of pumps, whip, caf, shots, etc., often in the same order. It's pretty comical how Starbucks employees don't even blink an eye but execute the order quickly under slammed conditions. The people they hire to work here are just out of their element. My order 9 times out of 10 also just tastes off. Trust me, if I can skip the coffee til I get to where I'm going, I do, but this morning, yeah, I was desperate. I wish I could do Dunkin' Donuts, but it's straight up swill. read more

This has to be one of the worst Starbucks I've ever been to. There were times (not just once) when they had NO espresso drinks Today, I was told their scanner isn't worming, no big deal, just can't redeem my free drink or earn stars. Then they make my drink wrong (can't really talk to the baristas because they are all running around frantically). Waited more than 20 minutes for a tall tea (English breakfast) for my wife, when I finally went back to the register and asked about it, and the response was... we're out of English breakfast . read more