I've put up with this location for so long but at this point, I've made my last visit here. It's a shame because I never have no issues with food preparation here. Even the dunkalette I ordered here is especially good. The reason this place is getting a 1 star from me is that the service is absolute TRRAAASSSSHHHH!!! There are shady politicians in NYC that put more effort in their jobs than the workers in this place. My gripe about this place needs its own paragraph. This place has a reputation for lackluster service, the prior reviews here show I'm not alone in my discontent BUT this time is by far the most egregious offense. I've made my order on the Dunkin' app, which is by far one of the better made apps for quick service restaurants, it is surprisingly good and very rewarding...back to the story, whenever I make an order on the app, I at least give the place a 10 minute grace period, more than enough time for my stuff to already be made by the time I get there because I understand that there will be slight delays because the place has a drive thru as well but I just ordered one item so, rather easy for them to get it done. However by the time I get there, my dunkalette was nowhere in sight despite me giving them 11 minutes to complete one order. STRIKE 1! I get the attention of the server there who doesn't even recognize the order despite the order being completed on the app on that location and being on the computer behind him. STRIKE 2! The server, despite having acknowledged my order at this point, partially set up my order only for him to stop halfway and serve other people, even completing an order of someone who got here after me but got his before I did. Someone else had to finish the order I made on the app SEVERAL MINUTES AGO! STRIKE 3! I'M DONE! Wow I had a lot to say on this one but I needed to vent. This place has the potential to be a 3.5 at the least but is stuck under 2 stars because of the PITIFUL, GARBAGE, LOW EFFORT, DISGRACEFUL, LAME, BOTTOM SHELF service this place doles out just because they're the only Dunkin within miles with a drive thru. I've seen Postal Workers with more enthusiasm for their jobs than the people who do business here and it's just sad. If there was a Starbucks, Tim Hortons or even an indie coffee shop nearby, that place wouldn't be so damn lazy. I've literally had it with this spot. read more

0 stars if I could, they are so dam slow in here. I wonder what it takes to work here. Everything is premade, you either have to heat it or mix up a few drinks. No way an order for munchkins and a coffee takes over 20 minutes. I guess the only nice thing I can say is that the location is kind of clean. The drive thru is a complete mess, you could do some serious damage to your car going through this wreck of a parking lot UPDATE: they served me pork when I ordered turkey. Didn't notice until I took a bite because I was driving and eating. This store is run by complete idiots. read more

Dunkin' - Liquid Diabetes - Donuts Near Me - South Ozone Park, New York

Do not EVER order from this Dunkin/Baskin Robbins. They were out of Root Beer, but they weren't out of Pepsi. So you know what they do? They don't substitute the drink that I paid for and leave me empty handed! Additionally, I paid for a Cookie Dough Ice cream quart. Instead, they give me a Chocolate Chip Ice Cream. Don't even bother ordering from here honestly... read more

I hope I don't have to come back here ever again both of the guys doing drinks and food weren't wearing gloves one of them were sagging their pants. The guy was coughing over the food, but he had a mask on I do not recommend read more

I stopped by to get my breakfast because I don't really have to uo eat that much on Monday morning. I had a croissant SANDWICHES & WRAPS MAPLE SUGAR BACON BREAKFAST and coffee. It was very nice. The worker seems a bit grumpy but I don't really mind. read more

Dunkin' - Donuts Near Me - South Ozone Park, New York

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This is a hole in the wall DD spot. I've walked by this place a few times and finally decided to check it out. It can be very busy really fast. The day I went in there was only 1 person working (and it seems like this might always be the case since it is a small DD). If there's 3 persons in there be prepared to wait a little. Even though it's small, they do have a seating area but it was messy (don't forget it seems like there was only 1 person working there). They have a window where you can order out from and that might be faster and less cramped. read more

Everytime I go to this location, they mess up my order. Either it's wrong or something is missing. Then they're extremely rude. It never fails. It's always something with this place. Save yourself the trip. read more

Last time I'll be coming to this Dunkin' Donuts. Idk if it's the late night shift there but no offense they could never get a order correct and how could you if your horsing around. Don't order anything that needs to be warm up because your getting it straight out of the freezer, basically they don't even heat up your food. read more

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I was just there service is great!! My cashier Medinah recommended the best Oreo hot chocolate drink I've ever tasted! It was raining and such a cold day ! My friend also loved the donuts he had. The staff was so sweet & delightful. Place is really clean & welcoming !! 5 stars !! Definitely will come again ! read more

Man in front didn't even help. Had one boy work the cashier and make orders. Didn't have many of the items from the menu. It's a nice dunkin but service and quality. NOT WORTH IT. read more

I have been coming to this Dunkin for years ! They always make my coffee exactly how I ask for it ... the people that work here are really nice ! I always go through the drive through but sometimes it's super long and then I go inside ! read more

Dunkin' - Caramel iced coffee ! Yum - Donuts Near Me - South Ozone Park, New York

Horrible customer service couldn't wait to the customer order there donut at all screen back app customer Customer could make up their mind but they didn't have what they wanted Guy was very disrespectful Guy was very disrespectful Screaming and a woman This receipt shows you have what time is happening Which register in who was working on it read more

Dunkin' - a driver's ticket for a drive thru order - Donuts Near Me - South Ozone Park, New York

If you're picking up & dropping off at JFK, well it's pretty easy. That said, this place could really use a major cleaning - or it might not even be that dirty, but it's beat up. Today, clearly enunciated Dark Roast, Sugar, a Little Milk, when I arrived at the airport, my order had magically changed to a Black Coffee. I'd call that a coffee miracle. (So if stopping here, politely have your counter person repeat your order to you, or remove the lid from your chosen beverage before you walk out. Do not assume your simple cup of coffee has been made correctly.) In the grand firmament of the Dunkin Donuts chain, this location is not a shining star. read more

Its the nearest Dunkin to my house and unfortunately the worst ever. It seems like they have one employee doing everything from attending to the drive thru to handling in store customers. Because of this it always leads to my order being wrong. This is no fault of the employee however as too much stress is put on them. read more

To the owner of this Dunkin', if you care about reviews and your customers, please do us all a favor and re-pave the drive thru. It's worse then most New York City streets. No one wants to spend an average of 8 a meal and leave with hundreds of dollars of damages to their vehicles. I will gladly edit this review if this issue is addressed. read more

Customer service is horrible and management needs to learn how to address clients. The hand packed ice cream is frost bitten, wonder exactly how sanitary the place is if stuff in the freezer has gone bad... read more

Dunkin' - Frost bitten Ice Cream @Dunkin Donuts Store number:662936 13302 Rockaway Blvd, be sure to check before purchase, no return - Donuts Near Me - South Ozone Park, New York

Y'all have jelly in there, every f***ing time I get a cream cheese with jelly on a bagel, the jelly always missing. . How more horrible can y'all be? read more

Ok- people are getting this location and the 9405 Rockaway blvd location mixed up. This is the location right off the Van wyck expwy. Yes, it is a typical DD with angry Indian employees that occasionally mess up your orders and then make you feel like it's your fault BUT this DD is the only one in this part of town with a drive through. So lazy, anti-social people like me will choose to keep coming here. You know better than to expect 5 star treatment from DD people, wake up! read more

Dunkin' - two cups of coffee and a doughnut - Donuts Near Me - South Ozone Park, New York

Wonderful service. Great coffee. Best service I've ever had at a dunkin donuts. They thought I forgot my coffee and made sure I got what I ordered. read more

Cashier was rude ordered bagel with cream cheese and it wasn't sliced Donuts where hard read more

Dunkin' - Didn't cut it after I asked to have it cut - Donuts Near Me - South Ozone Park, New York

This store is very pricey compared to other Dunkin' Donuts in the area. They also give you less and the food is under cooked. Service is the worst! read more

Can I subtract Stars??? Awful customer service. My daughter's nurse, who is Caucasian, bought a coffee and used the free donut survey coupon- no problem! Then my partner, who happens to have dark skin, attempted to use the same survey coupon with a drink order and was denied, given some bogus excuse about expiration dates. Which is not true. The survey needed to be completed in 3 days, which it was, but the coupon didn't need to be used in 3 days... Repulsively biased! Plus no bathroom for customers. Don't waste your money patronizing this place! read more

This place is a joke. Abraham I believe his name is shouldn't be able to work in a zoo let alone dealing with customers. I ordered a mango smoothie and he made a brick all ice no smoothie. When I asked for my money back this guy said that they don't do refunds and stated I have to take the smoothies. Please train your staff you guys need help. I will never go back to this DD. Don't know how serious you guys take your reviews but obviously you guys need to train your staff especially Abraham he shouldn't be allowed any where near customers. read more

Literally the worst Dunkin' donuts i've been to ever. No matter what you order they will find a way to mess it up, from ice coffees, to milkshakes, to frozen beverages to even something as simple as a donut type. They also have some of the most unpleasant staff i've ever encountered. Sad this is the one 24 hrs Dunkin' on Rockaway BLVD. read more

horrible.. you never get what you ask for. The coffee is watery. If you ask for cream they give u milk.

Place is a dump! Customer service is horrible!! Donuts are stale. Every order you place they get wrong. Just plain nasty people. Would never go back. There are other Dunkin Donuts within a half mile, service, food is much better. I gave it one star, because u have to, otherwise I would give it none. read more

No stars...these people are prejudice. The first time I was served a cold grilled cheese, you feel the refrigeration coldness on the bread and cheese. Then second time , the worker gave me a dirty look and refused to used my mobile dunkin donuts reward card i let her know i want my points that I'm entitled to. Then she was talking to her Indian coworkers and were laughing at me. Another day I decided to test them and i asked for a job application , there response to me was we don't have any job for because we only want our people. Horrible Experience! ! Btw this review post made put at least 1 star which they don't deserve. read more

Let me start by saying DONT GO IN THE DRIVE THRU, you're probably gonna leave with you car broken. The ground is terrible with big holes that can damage your car. Also got a latte which tastes nothing like a latte but I'm more concerned about the terrible ground I have to drive on. read more

If I could give this place zero stars I would!! Worst place ever!!!! I went in a few minutes ago to get a milk shake and an ice cream. The shake was full of salt ask me why? I don't know why!! There is about 15 employees there who don't know what the hell they are doing. It took them about 6 minutes to get to me to take my order when I finally go my order I was standing on the line for another 5 minutes just for the lady to ask me what I wanted. When I told her what I wanted she sent me on another line just to pay!! Fucking ridiculous!!! When I got to the register to pay the lady there was the manager I tried telling her this was the worst experience she had the nerve to tell me don't come back there. What kind of place are they running. Same thing with the drive thru you have to repeat your order about 12 times because they don't pay attention to you their always inside talking and laughing. UPDATE! Gave this place a second chance My little sister ordered ice cream and she found raisins in her ice cream. She's allergic to raisins they need to double check and wash their utensils read more

Worst Dunkin donuts! Horrible service they just walk by you & look at you! The manager needs some management classes because he has no idea how to address his customers or employees. Everything in the store has frostbite! Unsat!! read more

I got a coolota and spent $4 after they said it was $2. But I figured it wasn't a big deal and then I tried the coolota when I got home and it tasted like syrup. read more

Me:Can I have a double shot iced hazelnut latte with regular milk and splenda Server: What! Me: May I have a double shot iced hazelnut latte with regular milk and splenda - no whip cream Server: (talking in hindi with someone and just completely ignored me) Me: May I placed an order please Server: I ask you three times what you need! Me: iced hazelnut latte with regular milk and splenda - no whip cream!!!!!!!!!!!!!!!! Server: drive up worst of the worst Dunkin Donut, I don't understand why their English is so poor, this just makes it so much more difficult to communicate with the order taker or the cashier (or anyone in there). I never got a chance to complete my order, I drove up and was handed a medium iced latte with whip cream (did I forget to mention that I ordered the same EXCAT coffee the day before). today's total $5.41 (smaller size) yesterday's total $4.41 i'd rather not give any stars, but that's not an option. read more

Not a bad dunkin donuts.. clean and civil .. best one on rockaway..

I went here because it was convenient and carvel was a little further...I should have drove a little further ! There were long lines while employees stood around speaking in their language to each other and not acknowledging the customers, then I finally got my order and took another 15 min to pay. All this while a manager was also on duty. I hope they close down soon and build a carvel in that spot ! read more

This is probably the best Dunkin' Donuts ever! I've been coming here for 10 years and it's always been amazing! I hope it stays there forever! read more

They truly are the worst dunkin donuts I've experienced. Their proximity to the airport is what keeps me going, but I'm just going to switch to McDonalds. The 3 worst incidents I have had: I've ordered a bagel with cream cheese and gotten half cream cheese and half sliced cheese. (I find this out when I get to work) I ordered a latte and they gave me ice coffee. I pointed this out and the girl takes the cup puts whip cream, closes it and hands it back to me. Calls it "Butter pecan ice latte." Fed up, I left. I ordered a drink once and they wrap a busted cup in a tissue and gave it to me. I got to work and it spilled everywhere. My clothes my car. I went and showed them the pictures and that night (after work) and the manager called me a liar and refused to refund my money. I give up with these people. You can only give them so many chances to ruin your day before work. I don't recommend them. If you love dunkin find another resturant, this one is horrible. read more

One of the worst Dunkin Donuts i went to the staff is rude and talks more than they work. Most of the Dunkins like these should close down. Whatever happened to customer service. read more

Sucks...every time I buy a latte here it's either a cup of hot milk or a cup of cold milk with ice. I can't taste any expresso, always looks white and tasteless. No stars read more

This place sucks...they always mess up your order and over charge you..they make you wait really long to place your order even though they are like 8 people behind the register..they just laugh and conversation while keeping the customers waiting. Very rude and speak in their language staring at the customers as if saying something about them..down right disrespectful read more

This is a review for the DD's on the corner of 134th street and Rockaway Blvd, next to the tire place. I came here yesterday with my son because I was told that on the 31st of the month they give out free scoops of ice cream. Before I even ordered I ask a lady there if they favored it and she said yes (in a way that she didn't want anyone to hear). I told her to give me a minute to pick my flavor and she helped the next person. Another guy came up to the glass to help me. Me: "I'd like the free scoop, My son wants chocolate and I'd like Mint please" Guy: "3 scoop? ok." Me: "No, FREE scoop because it's the 31st?" Guy: "not possible" Me: "she said that you guys favored this promotion" (pointing in her direction) Guy goes over to her and asks her and she gives me a side eye and said "yes it's the 31st". So he goes to someone else and starts asking other workers if its true and they all said yes but almost as if it was a secret. There was no promotions anywhere stating that this was a day for free scoops. so the guy comes back and gives me a scoop of chocolate so I give it to my son, then I said I'd like mint please" Guy: "you have to pay for the other one which is $1.49" So i gave him a look and told him I didn't understand....everyone gets a free scoop Guy: "It's only 1 scoop per order" Me: "so your telling me if 7 ppl came in here for this, your only giving them 1 scoop?" "It's a scoop per person" "Does my son not count as a person?" The guy walks away and comes back and repeats himself to pay for the other one. I didn't bring my wallet on purpose because i wasn't expecting to pay due to the promotion. Me and my son were having a bad day so i thought it was a great idea to be treated but that failed. Now what really upsets me about this crap is that HE didn't even know about this promotion! And now he's putting rules on something he didn't know was going on?????? and the lady is just standing there speaking under her breath to him and he refuses to give it to me so for the sake that I had my son with me I left very disappointed. The whole time it was like they didn't even want to give me the ice cream and didn't want anyone else to know which made me feel very uncomfortable. I live up the block from this place, come here all the time, pass it everyday and they treat me like I don't spend my money here so I don't think i'll ever be going back. The people who work here should have way better customer service skills then what I received. Working in this field myself for 10 years I understand it can be hard at times but they weren't even trying to be nice at all. Seems like they just wanna make the money and go. Just some advice the better you treat your customers the more they spread the word of your business to others which makes your place boom with positive reviews and always brings people back to order from you and no other place. If your service and attitude are great then there's no reason to have a bad day. You may even lift someone else's day which is what I was hoping for but now you guys lost out on my business and the other 100 potential people I could've had spend money in your place. Good luck with that. read more