I originally called Flanery about three weeks ago, and the owner/tech came out and we went over the scope of work. Which was the following:
A) Removal of existing Pioneer 12k mini-split system (Depressurization/capture of r410a).
B) Finalize the installation of new 4 zone 30k mini-split (draw vacuum, leak test, and charge).
C) Re-install Pioneer system at my sons home a TBD date.
A couple of days later the quote came back extremely high at $3500. I immediately called to clarify what the scope of work was that they were quoting. They had the price based on them doing a complete install for my sons home, which wasn't the situation. Once we had the scope clarified, we scheduled items A and B listed above, and had a good working price quote.
This morning they showed up and completely forgot our conversation about the actual scope. After a brief conversation to refresh the owner/techs memory, he looked at me, and said not interested, and packed up and left! It was shocking that the service call ended like that.
Very disappointing. read more