In the past I have liked This car wash. I even asked for gift cards at Christmas time. Today I was quite disappointed. I get the express service for interior. They put my mats back in the car wet. Did not work the dirt off the seats not sure what they did beside wipe the windows and the console. I paid $55 and I am quite disappointed. After I finish using up my gift cards I may have to find somewhere new. read more

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This is an excellent carwash center. Flagship continues to reinvest in itself and continuously improve their services and processes. Over the past two years or so since my previous review, Flagship has improved it's service tiers for more flexibility in service options, improved how it manages individual lanes, and remains so dedicated to staying open even during hard times. read more

Waste of time and money damaged my vehicle and thay are refused to take care of it

Traveling thru the area, found this car wash. When we got to the pay station we paid for our wash and inquired about the availability of self vacuums. The young man explained the only way to get a vaccum was if you were a member. Florida or at least the area we live in doesn't have this brand and so obviously we didn't want a membership. The young man told us ok well it's ok then, you can use vacuum on lane 6 one time use. After our wash we went to the lane and began vacuuming , a woman came out and began scolding me for using the vacuums. Explained what we were told and she said oh he's new and you can't use them. Really humiliating and the fact that this person has no customer service skills is unacceptable. Perhaps she needs a bit of re-training. A better approach would have been to simply explain to the young man the process and allow us to go on our way Since we had been given permission. Visiting family and friends who live near here and will share this experience and advise them to avoid this location. read more

I was in town and in desperate need of a car wash. My plan was just to run through the car wash and then vacuum the car myself. When I pulled up the attendant offered multiple choices. The full detail was under $100 and only took about an hour. I had low expectations of the results since it was done so quickly but I could not be more wrong. The car looked immaculate just as if it would right off of the showroom floor. I will definitely be back if I am in town again with my car. read more

My go to car wash place in the area. I always get the #1 Flagship which includes pretty much everything interior and exterior. The whole process is stress free and quick. You're literally in and out. There's cashiers to help you when you arrive and there's a team of people cleaning the inside of the car once you come out the wash. Even when it's crazy busy, you don't have to wait long. Just a painless process lol. My car looks great afterwards. No issues with theft or damages. Just come here and you'll be satisfied. read more

Unfortunately I can't give minus 5*. This Flagship in Gainesville, VA has been charging my credit card twice a month for service not received for about a year. I've used the service a couple of times, but they continued charging me twice a. month. Even worse, I moved from the area in May 2022, and they still are charging me. After three calls on 3/8, 3/24, and 3/30/2023, an agent informed she would pass the claim to Corporate. Nothing after that. I have tried to contact the Gainsville, VA facility, and they don't even answer the phone. What an abuse, especially of the elderly. Complete FRAUD! read more

Ok! Where do i begin.... I like this place and the staff can be very friendly. I have an incident awhile back that was not handled well at all. My car got in a wreck inside the car wash. They claimed the person in front of me slammed on his breaks... Flagship was not helpful at all. I had to call the non emergency number with the police and they told me to have flagship deal with it. I was told i would hear from them and the owner of the other car and of course i never heard a word. Had to file with my insurance and pay the $500 deductiable. Just like helping me out with the situation and taking ownership would of gone along way/ read more

just look at the pictures they speak for themselves , not only that but i had to come back to get some scuff marks out from the drive thru wash . read more

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I began using this car wash when it first opened as TopShine. I used to be an unlimited customer. In the beginning, everything was great, topnotch. And then the newness wore off and the quality of service slowly began to deteriorate. I was ready to cancel my unlimited plan right before FlagShip took over. I stuck around in hopes that it might get better, but quickly found that it would not. Skip ahead a year and I went back today (2/9/23) to give it another shot. I purchased the upper level exterior wash (sorry, can't remember the name). They used to run the power wash on the front and down the sides of the car. Nope, nothing. After going through, I pulled up to the wipe down station. He did a quick run over with the towel (about 45 seconds) and gave me the thumbs up. Never wiped the tires and no tire shine. To tell the truth, it doesn't even look like the car went through the car wash. Needless to say, I won't be returning. Not only is the quality not up to snuff, they aren't even fulfilling what they say they will do. read more

I am not sure if I am fan because my car was so dirty that a good rain would have also done the job, or if this carwash really was that good. Nonetheless, I drove away a happy camper and if I am ever in the Gainesville area again, I would return. From start to finish, the entire process took 5 minutes. I was actually hoping for it to take longer since I was trying to waste a few minutes. I chose the basic wash which I think was $12. However, I later found out that there was a $3 off coupon if you checked in on Yelp. This really equates to a free tire shine. I didn't purchase the tire shine, but when I got out the automated car wash, the tire shine guy shined me up for FREE. yeah, I said it. FREE.. Woohoo!! Of course, FREE means you tip him what you would have paid for the shine. But the gesture made my day. Clean Car. Happy Customer. read more

Always an excellent experience. They are quick and they do an amazing job. I won't take my car anywhere else. Edit.. it's a shame they had to change procedures a bit; I suppose people weren't paying after their car had been washed. Still, almost two years later, my five star review remains and this is the only place I go to! read more

I have been coming here for 10 yrs. so disappointed today. Sent me to a lane, where i waited 20 mins for the inside to be done. Other lanes were open, cars came in after me and left. Probably going to find a new car wash. read more

Best Carwash I've ever been to! They clean the car Great and the inside car cleaners are Great too! Be Sure to leave money in the Tip Box!

After my drive thru animal park visit (posted in a previous review) my car definitely needed some TLC. I had animal food, kid snacks and dust all over the outside and inside of my car (use your imagination lol). I brought it here and they made it shine like new money lol. The service I had was the LSUV detailing. read more

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This place is ok for basic only. Full service, I was disappointed. The workers are lazy and the manager is rude. My car was not cleaned and they stained my brand new 2022 cars leather seats and then proceeded to argue with me instead of trying to fix it. Don't let them get inside your car! read more

If you're looking for a real cleaning, seek out local area professional detailers. This car wash isn't touchless so you'll experience micro marring, swirling, and just general scratching of your vehicle when you go through it. Anyway my girlfriend insisted on going, her car was moderately dirty with this winter weather. She paid twelve dollars to have her vehicle run through the tunnel. During the process an odd odor of chemicals came into the cabin, not bad, not good, just an odd odor. This odor quickly dissipated once out of the tunnel. An employee dried half of the car with two microfiber towels in conjunction with the blow dry at the end of the tunnel. Naturally there was a lot of water on the vehicle when we drove off which was disappointing as this water did leave some water spots on the vehicle. If you're looking for someone to clean your car up some at a relatively cheap rate and are satisfied with mediocre results at best. . maybe this is the place for you. Note it's also located in really weird location. read more

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Customer service at their corporate office is horrible. They never answer phone calls and when you leave voicemails they never return your call! It all started with a refund request that was done through their website (Manage my unlimited wash plan). I don't know what happened there since they don't send you anything back acknowledging your cancellation. When I saw that I was charged even though I requested the cancellation for the next month I tried to contact them on the phone posted on the website and left several voicemails and they never contacted me back. I had to stop by one of their locations to complain about the issue and that's when I was given an email address. When I sent an email asking for the refund I was told that they should have canceled 4 days prior to the expiration and that they only received my request the day before the expiration. On their website it does not State anywhere that the customer have to do it 5 days prior even though that me I did it 9 days prior. I am going to contest the charge with my credit card just for the principal. Horrible customer service. Used to be a good place. Luckily a competitor is opening a new car wash in Manassas sudley manor road near Costco. I will take my business there. read more

I was going to give this place 3 stars, but they don't offer a courtesy wash if it rains within 24 hours if you get an exterior package. So basically I'm SOL and just wasted my money on a car wash that lasted maybe 10 hours. What a joke. Save your money and find somewhere where they actually do courtesy wash if it rains within 24 hours. read more

I pay for complete car washes inside and out on a monthly basis for my car. Today I used that service and was very disappointed. Spots all over my car and windows were not cleaned and mats were not wiped. Now I have to go back when I get a chance , such an inconvenience of my time. Should be done 100% plus the first time. They better start stepping up their work or may think twice about this plan. They run two places now in our area ever since their service has gone down hill. read more

Great Spot. Good Customer Service! Employees Are polite and courteous! This will definitely my place of choice! read more

I used to come here often when they first opened in Gainesville and the quality of work then was great. However after my last experience here the quality has declined and I don't plan on coming back. Here are some pictures after I got home from a "Cleaning" at this location where the staff clearly did a poor job read more

Flagship Carwash - Spots missed by the staff - Car Wash Near Me - Gainesville, Virginia

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The personnel have been cut in about half. Today the wash tunnel was making a horrible noise and then quit. We sat there until they got it started again. They have significantly increased prices and cut the services. Not recommended read more

O.M.G.!!! I had the keys to my sister's car to start up while she is recovering from surgery. I decide at last minute to get the interior detailed for her. Luckily Flagship was open on Memorial Day and I was able to get her car in, because they only do these details by appt only. My sister's car was a hot mess. She had spilled coffee everywhere, from the floors, to all the seats and even the side doors. Flagship put there foot in detailing her car. It looks like a brand new car inside, I almost thought I had gotten in the wrong car!! My sister will be very surprised when she gets in and I am very pleased with their work. Thank you for doing a fantastic job!!! read more

I took my dogs to Florida with me and the back of my van was covered in white dog hair. After speaking with the on-duty manager (she was amazing btw) I went with the express interior package. The results far exceeded my expectations. Nearly every fiber of hair was gone and the exterior looked amazing as well. It didn't take very long and the customer service I was given was exceptional. The pictures don't do it justice. read more

Flagship Carwash - Car Wash Near Me - Gainesville, Virginia

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This place is ok. I come one every couple weeks just to go through the touch-less drive through car wash. Normally one or two employees while off the excess water off the car and pull out my side mirrors (as they push them in before sending you into the car wash) but the past two times I have gone they have not pulled out my side mirrors. I would understand if they were particularly busy but both times they were not. While I feel this place is a bit over priced it's usually fine and in a convenient location. I will return and hopefully I can update this review with some better news. read more

I filed a damage report at the Gainesville car wash and spoke to the manager. He promised me someone from corporate would call me back within a couple of days. It's been two weeks now and I've heard from no one. I canceled my subscription and called to complain that they've done nothing for the damage of my car. I am happy to leave their service behind as it was hit and miss at best never knowing if you'd get a quality job. I went there because they were convenient to my home. I'll be looking for a new car wash service read more

They steal your credit card information...BEWARE! I signed up for Top Shine and canceled and they charged my card for their company.

I go here a lot and todays wAsh was pretty subpar. I paid $60 for interior express and they left a lot to be desired for that price range. I have a toddler so the seats needed to be vacuumed pretty bad and it was obvious they were ignored. read more

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Horrible experience at the Gainesville location! My daughter just purchased a car last weekend and took it to Flagship to get a wash and detail. While the car was running through the carwash to get the exterior cleaned, the driver side mirror (casing and all) literally broke and was dangling by a thread. The staff immediately started taking pictures and stating the mirror was "glued" on. There was no customer service. There was no acknowledgement of what occurred. There was no sorry this happened, let's figure out a solution. They automatically went into defensive mode and stating it was not their fault. We asked to speak to a manager and were told we'd need to wait 1.5 hours. We left the car and returned about 1 hour later. The GM, Marcos, was immediately aggressive and in our faces. He stated he'd consulted a police officer who just happened to be at the carwash, and the cop told him it was not their fault. Then he stated he consulted with his "collision guy" who is on the payroll and shockingly, he said it was glued on and that's why it broke in the carwash. The GM was rude, condescending and had zero customer service skills. He told us Flagship was not responsible and walked away. He did not even attempt to resolve the issue. Unbelievable. read more

I'm giving zero stars. Would not recommend anyone have their vehicle cleaned here. Car has never come out completely cleaned. Paid up for interior clean, windshield was so smeared I had to clean it myself so I could drive. Fingerprints left on A Pillars. Outside dirt left everywhere. Two months later I see a 39.99 charge on my debit card. Told by impolite "manager" that this happened to a lot of people and I would have to send information to main office via website. Left my information with exact explanation and never heard back. Left second notice and told them I was very dissatisfied with lack of customer service. No response. read more

This is a pretty standard and decent car wash. I have three kids so it's necessary to get my van fully cleaned every few months. It costs about $65 for a "full" cleaning for a van. That covers a car wash, wipe down, inside cleaning, and a quick and dirty vacuum job. The only reason I dock a few stars is due to the major things they miss while during the through cleaning. A lot of times big parts of the van will be untouched or still dirty after spending $65 and 30 mins chasing my 3 year old up and down the car wash interior area. The best car wash is in Manassas off of Rt 28 and Liberia. They are worth every cent. But if you need something close and quick, hit up this joint. read more

This has to be one of the worst car washes I've ever been to. And that includes the fully automated gas station ones. I paid for the highest wash and could barely tell a difference when they were done. Exterior was sub par (still dirt visible and dirty water streaks) and interior was almost non-existent. Still hair, debris, and drink spill spots. I never post reviews and always give places the benefit of the doubt, but this was miserable and an absolute waste of time and money. read more

The Gainesville area is filled with good carwashes and businesses, THIS is not one. Usually we try to support businesses in this area, but we won't be returning back to this one. I went to this business with my husband to get my car wash, as well as take advantage of their carwash + gas deal. A car wash was $13 which is moderate in this area. We paid for 2 car washes. They have a buy 3 get one free deal. After purchasing, we were told we had to let them know beforehand to take advantage of this deal, though there was no sign indicating that. The manager told us that we had to inquire about this deal before paying for it, which makes no sense. We then asked him about the 0.20 off of gas and he said the same thing. They refused to honor their own special. This business has no integrity. We advise you to do the 1 second drive across the street to the other car wash (Top Shine) or go anywhere else. read more

Good car wash. Very nice people. They have a discount for healthcare workers during the pandemic. That was very helpful.

Very good service. They move as quickly as possible. Can get very busy and prices are reasonable!

Not very happy with the service today. They rushed the "flagship" service which is their top package and when I got home I found dirt everywhere in obvious spots. It's quite apparent this place isn't that good when you read all the reviews. I tried to give this place a try but they just don't care. I will not be returning. read more

Great car wash. Efficient, quick, friendly service. I've been using this location for a long time, and I've had no problems.

If you're having someone perform a service that you could do yourself, then you should ease up a bit and not be so hyperbolic in your review. The prices are posted, so if you think they're overpriced, then drive away. If you feel like they could have done better because of how much they charged for the service, then have the guts and common decency to point out where they fell short and not hide behind an anonymous post. I watched 6 people buzzing around my car, performing a service that would have taken me hours to complete, in the heat of the day and more cars stacking up around them, but they worked as a team and my vehicle looked great. There had to be 40 employees out there working to clean cars, so if one of them falls short of your expectations, then say something. Maybe they're having a bad day, maybe they're new or maybe the aren't good at what they do and need to be trained more or let go. Walk around your vehicle when they call you over; check the front and back passenger area and/or cargo area; check the windows and carpets to see if they're clean. Be better and they'll do better. read more

Not good enough for $44. You can get a hot wax and a full-service clean. They say it's supposed to take 20 minutes to complete this service. It takes about 3 to 5 minutes while low staffed lmao. the last time I was there I purchased probably the cheapest interior clean I could get and they had about 7 to 8 people clean the inside of my car and it looked amazing but this next time I went I took the same car I got the interior cleaned for $44 and remember two hours before I paid $18 additionally to have my outside cleaned but then later realize I want my interior clean too and they only had three people clean the inside of the car when I paid $44 for the interior clean with a hot wax absolute rubbish. I don't know how they do business over here, but I tried to call to complain when my wife came home and no one answered the phone I called probably three times and no one answers the phone it goes straight to voicemail After a couple rings. that right there is poor customer service, you can have people outside helping you put your credit card in the machine which is easy to do, but you can't have somebody on the phone, That's ridiculous. I will never come here again even though it's so close to my home and convenient. It's just not worth the money. if they are going to charge that much money to do the hot wax and an interior clean they should at least have seven people working on your car like the time when I paid only 25 bucks to get the interior and outside clean Just funny how stupid it is. God help this business. read more