Want to find an honest fair HVAC company? Stop looking and just use Sweet Spot. Robb is awesome,…read morefriendly, knows his stuff and is fair. When I had my service contract and they would come out, it was never "Oh look I found something wrong". It was usually "Everything looks great, see you in 6 months". When something was wrong, they explained it and gave me a fair price to fix it.

liszen!!! It was so hot in this house I bout melted off my eyeball weave (fake lashes)! This HVAC…read moresystem has always been grouchy (it's 30 yrs old) but it got downright disrespectful lately! Picture it...the heatwave of 2018 The warranty company I use said the earliest they could get folks to me was FIVE days after I submitted my request. Whet?!?!? Did I mention my lashes?? And the cat, Louboutin del Moscato, and my mini pig, Leroy Spartacus, aint happy neither! No. Not in the middle of a heatwave. Found SSHS on yelp and they were able to arrive same day at a better rate. My 30 year old HVAC system needed refrigerant. 20 minutes later the house started to feel noticeably cooler. I will invite them out to check on the system in the fall. Quick to respond, stayed true to their quote, diagnosed the issue immediately and were very informative and friendly. But my warranty company fittinuh get these words! Well, as soon as I reattach my eyelashes and relax in this here air thanks to SSHS

Good day, this company was referred to me a few years ago (2021) by my oil provider. I'm telling…read moreyou, if you're looking for a dependable, knowledgeable, customer service-oriented company -- search NO MORE! They have been here for me during cold late nights and early sunny days. Keeping me up to date on my tune ups and annual service agreements; important elements of home ownership. I greatly appreciate them SO much. Most Sincerely, -- Denise

My AC went down in the thick of the heatwave in MD. I called was able to get same day service…read moreafter calling several other companies throughout the week and they kept postponing service to another day after another day. I got lucky by a random referral from my vet and found SF Jones. My technicians were Matt and Isiah who were fantastic! It was over 90 degrees in my house at the time and they had already been working in far more heat than that. They were beyond friendly and professional AND were able to get my unit back up and running. My house went from 93 degrees to a very comfortable 70 degrees within 24hrs. They were also able to diagnose what I had assumed that I would need a unit replacement sooner than later...I will for sure be using them for this as well. I HIGHTLY recommend them :)

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

Every single encounter with the company was spectacular. I am so happy for the referral from my…read moreneighbor. I will definitely use them again for my other electrical projects. Great value, estimates, value, clean up, and electricians.

Watts Up came to my home and repaired an outlet that wasn't working. I was told the problem was a…read moreloose wire. They fixed it, but 2 months later the outlet was again not working. I contacted Watts Up and was told there was no warranty for repairing a loose wire and I would have to pay for them to come out and fix it. Apparently, the outlet wasn't fixed correctly the first time. I would expect they would have at least waived the service call fee to see what the problem is. And if it's the same problem I wouldn't expect to have to pay to have it fixed again after only 2 months.

Fixed! HVAC service has been Our go-to company for years. Prompt, fair, pleasant, good…read morecommunication.

14 year Annapolis residents. Cannot say enough good things…read moreabout John and his Fixed HVAC crew who did a complete central a/c replacement for us in less than 5 hours, and barely one week from the time of his estimate. That was also the exact price we paid upon completion. Quality brand, not the builder grade stuff two others were giving estimates on using, and Fixed HVAC beat both their prices by over $1k with no back and forth! I've used them for routine maintenance over the last several years also. On time, clean and professional. We built one home and did extensive renovations/additions to three others. We are not rookies at hiring tradesmen. This is a local Annapolis outfit that deserves a shot at your business. Not kidding.

I received service from Chuck today from Heidler Plumbing Annapolis. He was polite, professional,…read moreand thorough. I had a leak from my light fixture which Chuck after, much probative work discovered came from my neighbor's refrigerator. It was a slow leak which required 3 layers of sheetrock to be removed. Chuck also thoroughly checked my neighbors house for leaks as well. I appreciate Chucks patience and kindness. I would definitely recommend Heidler again for any plumbing needs!

We had a toilet backing up. Two weeks ago we paid Heidler $1300 for work over two days…read more Today we had to call another plumber for the same issue. These plumbers pulled our toilet to clear the clog, then put a camera in the system and found that we have a collapsed pipe. Heidler put a camera in but said it was too dark to see. The current plumber said it was too dark because the clog had not been removed. He also said that we are their second client this week where they were called because Heidler failed to correct the issue. When we called Heidler and told them that the toilet was backing up again, we were told that their work is not guarenteed. After seeing this review Heilder contacted us and refunded our payment.

My AC went out on a hot day last week and Pentagon Air came out there and fixed it so much faster…read morethan i even hoped for. The prices are good and the tech was both personable and knowledgeable. It felt good having someone come by to fix a potential major issue that made me feel at ease. Also I can't state enough how convenient their hours are. They open early and respond quickly so I'm glad I found a place I can rely on.

First time I contacted this company, they came out and fixed my furnace the same day. They were…read morepunctual, professional and informative. Second time I had them come out because my AC was freezing over and wasn't cooling the house. I paid the guy $375 for cleaning the outside unit and for coming out, but it was still hot in the house. After spending a few hours trying to figure it out, they said the problem was that different parts of the system were not compatible. They recommended replacing the whole HVAC system including the heater ($6500) or at least the coils ($2000). I got a second opinion and found out that the coils were very dirty and needed to be cleaned. My husband watched a YouTube video and did it himself. The AC works fine now.

Great value for great quality work. Experts at installing Lvl II chargers in the garage, outdoor…read moreand indoor outlets. Answered all of our questions so quick. Will use them again!

Eric was great. He was prompt and professional. He communicated better than most people we have…read moreused in the past. He has attention to detail and clearly has passion for what he does. We would use Precision again in the future. Overall, it was a positive experience.