Think twice before choosing JL Contractors Inc for your home improvement project. Our 2-3 week…read moreproject turned into an unfinished 2 month project. Project started May 24 after meeting to discuss what we wanted and putting down a deposit. Demo guys removed and threw out things without asking (including things we did not state we wanted removed/thrown out). Contractor requested pictures of bathroom inspirations to get an idea of the look we wanted. That resulted in him trying to copy that design instead of what we had discussed during initial meeting. This led to shower being poured for a design different to what we stated and more delays. For which we were blamed for because we "changed the design", which we did not. Other times contractor would make design decisions without consulting us, like the wall tile purchased or the direction it would be going in, which would lead to us having questions, concerns, or needing to redo because it was not what we wanted. We were told work would be going on every day starting at 9am. Some days people showed up at 10am, later, or not at all with no communication from contractor to notify us so that we could plan our own office schedule. He has a handful (or less) of guys and takes on multiple projects at a time so your project is not his priority. Getting a hold of the contractor when issues came up was extremely challenging. There is a call center that handles calls so you have to wait for him to call you, if he calls. Or you can text and hope he texts you back or calls. Some text messages he would claim he never received. Contractor would tell us he would come to home to discuss things or bring samples and would arrive 1-2 hours late. After 1 1/2 months into the 2 week project, we thought we were close to the end when he said they had two days of work left. We had no time to spare as we had family coming to visit and needed the bathroom. Well, that was the last time we heard from him. We called multiple times, texted multiple times, left messages with answering service multiple times and heard nothing. He had more than 2/3 of the total money for the project and any materials purchased. We had an unfinished bathroom with nothing but tile and a vanity/cabinet (that was not what we had wanted) plus family needing to make last minute lodging arrangements because of the state of our house. We found another contractor to come finish the job. Turns out the electricity was done incorrectly (there is a switch that does nothing and to fix it we would need to break through the wall again) and the plumbing appears to not work so we may need to break through the ceiling downstairs to fix it because tile is already laid out. Mind you this is plumbing that had to be re-done three times because of his poor communication with workers on the design. We had to re-order and pay for all of the materials that the contractor said he already had but we never received so that the new contractor could work on the project. This has been a nightmare. We are now looking at all of our options on actions to take. Do not let this happen to you. They will say yes to everything and then not deliver.

I have used JL Contractors for several house projects dating back to 2020 when i was a new…read morehomeowner extremely knowledgeable always professional and the work is exceptional highly recommended.

WELL, I THOUGHT I had good service! Call on June 17 for an annual maintenance check on blue…read morecoupon, told me there was an issue so I had to pay for Service Call. I did, now here I am standing in a sweaty hot house again!! Thermostat 64, temp 88 GOOD SERVICE IS SO, SO DIFFICULT TO FIND

I'm done using them. I have been a customer for more than 10 years and have always had a good…read moreexperience. They installed my new furnace. I've always called them and have never had an issue. Today, I'm DONE. They just charged me $495 for a service call to come out and replace a thermostat that I could've bought at Home Depot for $100. My jaw dropped. I get that they have labor to cover. I get that. But this is ridiculous. Then I called to ask why, and the receptionist said (and I quote) "I can have him turn around and take the unit off the wall." Are you kidding me??? I will NEVER use them again. Create customer service by the way. Nice reponse. Never again.

Worse people I have ever hired. Don't do it. Did not finish the job and refused to fix their…read moremistakes.

My home warranty ppl sent Drain Surgeon to my home for a leaking outside hose faucet that really…read morehad been leaking for months. The "Secretary" called me in early February a few days before the appt to say they'd have to wait a day or so as the plumber COULD NOT WELD IN BAD WEATHER. I said the pipe could also be reached from the crawl space. The plumber came and although, he was informed in advance via email on via phone convo with secretary of the bib leaking , he said he did not have a hose bib. He said he'd cut the pipe and cap it from inside the crawl space and have secretary reschedule once AHS was notified he has to buy the hose bib. I remarked that I would have gotten one from amazon had I known he wouldn't show with one. I asked about capping the pipe from under the porch he said no it was out in the elements. 3 weeks later after hearing nothing, I called Drain Surgeon to ask if they had received the hose bib to finish the job. I was informed that OUTSIDE FAUCETS are not covered by AHS and it would cost $350 if I wanted them to repair the cut pipe. TEE HEE HEE AHS went back and forth with Drain Surgeon. AHS told Drain Surgeon they knew it wasn't covered and shouldn't have been at my house. The rep said Drain Surgeon told her " you knew too." I put the request in online. Everyone knew outside faucets weren't covered except me. Drain Surgeon told me the plumber was new and didn't know it wasn't covered, but the woman who was telling me this is the same person I originally spoke to before they came out. Shes the one who said he couldn't weld in bad weather so clearly SHE knew. I ordered a hose bib with a shut off valve from amazon and fix the bib. Now, I am studying plumbing so I can fix the cut pipe with a shark bite push fitting. I actually hate to have to write this, but this was wrong and ppl need to know what happened and decide if it was a mistake or intentional.

Anyone who has had to replace a refrigerator lately with Home Depot or Best Buy will understand…read morewhat we just went through. Paul and his team were very understanding, helpful, and professional. They removed our old refrigerator, brought in the new one, and upgraded our plumbing to take care of future needs. They went above and beyond what is normally expected of plumbers and they were the highlight of our experience. We highly recommend them for any plumbing needs you may have.

This company is Amazing!…read more Moving to Calvert County we never had to deal with Wells and Septic Systems ect. We have really hard water that ruined our Element within the first year we had our home built. These professionals came and installed a water softener and Water treatment system. We have no complaints only good things to say. The Father is a kind and friendly guy who will take the time to answer all questions and explain whatever it is we ask. We will be lifelong customers and I give all high ratings!

They have service my heat and AC for several years and I have nothing but good to say about them.read more

we had an amazing experience with Guy Edgar's company ! They gave us an incredibly reasonable…read moreprice for HVAC replacement and got the job done quickly and efficiently. We had an old unit in a difficult to reach area of our crawl space that the team removed without complaint or complication. They even worked patiently and flexibly around my odd work schedule. Very responsive and helpful, even after installation was complete. We would highly recommend them to anyone for their HVAC needs.

They are great! My AC quit working and they came out the same day and got it running again. They…read moreare competent, friendly, and showed up exactly when they said they would. And they didn't charge a crazy same day fee. I highly recommend and will definately use them when I have to replace this unit eventually!

John and his crew have responded within 24 hrs of our requests.....they just put in a brand new…read moreBosch HVAC and it seems its doing very well....i needed for them to tweak the blower and they were out the next day......they have my business for sure....5 stars

I called them three times during an home emergency and they assured me that they will come the same…read moreday, but never showed up.

My wife and I first contacted Biddle's Heating & Cooling fifteen years ago when we sought an…read moreestimate for a new furnace after ours gave up the ghost. That was the first of many perfect experiences. Their father-son business does fast, perfect work that is not only superior to that of their competitors; every job is also always exceptionally reasonably priced. We rely on Biddle's Heating & Cooling for our plumbing, electric, heat & air conditioning; they even assisted us with replacing a deteriorating, outdoor set of stairs. They always provide indispensable, superior service with every job. We consider ourselves fortunate to have hired them in 2005, and we will never consider anyone else for any job that they can do.

Good day, this company was referred to me a few years ago (2021) by my oil provider. I'm telling…read moreyou, if you're looking for a dependable, knowledgeable, customer service-oriented company -- search NO MORE! They have been here for me during cold late nights and early sunny days. Keeping me up to date on my tune ups and annual service agreements; important elements of home ownership. I greatly appreciate them SO much. Most Sincerely, -- Denise

My AC went down in the thick of the heatwave in MD. I called was able to get same day service…read moreafter calling several other companies throughout the week and they kept postponing service to another day after another day. I got lucky by a random referral from my vet and found SF Jones. My technicians were Matt and Isiah who were fantastic! It was over 90 degrees in my house at the time and they had already been working in far more heat than that. They were beyond friendly and professional AND were able to get my unit back up and running. My house went from 93 degrees to a very comfortable 70 degrees within 24hrs. They were also able to diagnose what I had assumed that I would need a unit replacement sooner than later...I will for sure be using them for this as well. I HIGHTLY recommend them :)