Very patient understanding excellent customer service and quality work I will definitely refer my family and friends I give them 5 stars

They did such an amazing job with my car. Was a little nervous about taking my new civic to a place I didn't know but they were great. Everyone there was really nice and professional. The manager was great and made me feel extremely comfortable about the repairs. I also appreciate all the info he gave me (even though I didn't really understand it all). Very knowledgeable! read more

My car was damaged by a trucks mud flap flying up and hitting the right side lights. I was dreading how much it would cost to repair. When I went in today, Suzy was the first person I spoke to. She was very helpful and put me at ease. Zulema went out and checked the damage for me and came back and told me if I had some time to wait they could get it fixed for me. Twenty minutes later, Larry had my vehicle fixed free of charge!! So thankful for the team I dealt with today! You all were amazing! Will definitely continue my business with them and recommend them to everyone I know! read more

Crashed my car and damaged the entire right front side looked real bad took it to fix auto because if heard a lot of good things about the shop before but I was very happy when I got my car back was absolutely flawless no problems did not have to return to the shop for anything would definitely return for any future work and would recommend anybody if they want real good quality work to go to fix it auto and I recommend going through Cesar Soto there was very helpful and kept in touch with daily updates throughout the entire time of the repair. read more

Fix Auto Downey - Before - Body Shops Near Me - Downey, California

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All the employees were courteous, helpful and friendly. Quick and honest estimate. They kept updating me the progress via text while my car was there. We chose this place over another place we checked out first from the insurance company list. We really didn't like the first place and we are very glad we came here. Of course they did a great job!! Thank you. read more

Everybody always looks for a good body shop good quality and good customer service. someone you could trust with your car for the last 30 years I've been recommending the different shop until he retired last month my mom's car get in an accident I went to a childhood friend that does body work insurance she recommend Little John's Fix Auto Body in Downey this is the place I'm going to recommend now when you call the first person you speak to the female name Angie excellent customer service helps you out get your rental car ready makes you feel like home the waiting room has a refrigerator full of soda pop and water they do everything for you since then I have to pick up my own car in the same customers excellent customer service with Angie so if you do have the unfortunate chance to get in an accident call Fix Auto Downey ask for Angie should take care of you tell her chris sent you read more

Very happy with the service! Fixed my ignition and door lock after an attempted thief of my truck. Truck's over 20 years so I didn't think they would find the plastic cover for the steering column but they did! Looks like it the break in never happened. They even washed and vacuumed my truck! read more

I had an amazing experiences at a very difficult time after an accident. The staff at Fix Auto Downey couldn't have been more efficient, professional and courtesy. Also my results were fantastic. Thank you again AJ and Angie for you great customer service read more

Had such a great experience last week. The owner, AJ, provided a service free of charge and was honest to me about the process. Other places were trying to charge me much high rates and took advantage of the situation. They also have a lovely waiting area with free coffee and water etc read more

A Vehicle that has been repaired the whole left side left fender ,replaced left door shell ,replaced left rear door, repaired left quarter panel, replaced rear bumper read more

Horrible customer service. Everywhere this business advertises says it's open on Saturday. I was sent here by my insurance and when I got there, it was closed. I called the number and spoke to a phone service that told me to wait till Monday. I called my insurance and they called the companies phone service and stated that because they advertise with State Farm as being open, that they could not refuse me service based on their contract they have and had to accept me on an emergency basis. I waited almost two hours to be told by the phone service that the employee who is suppose to come accept my vehicle was not going to come and basically didn't care that the contract with State Farm wasn't being held up and told me to come on Monday. I would never come here for any services or suggest this place. If they can't even keep to their contract with insurance companies, how can they be trusted to uphold any standard. read more

Great service. Car looks as good as new. Gysell and Angie were also great help :) read more

From the moment I walked in I felt the friendliness of this place! The team was great! Awesome customer service! Thank you guys! AJ was the absolute best!! Will definitely come back if ever needed. read more

Got an insurance inspection done at this location. Friendly staff who seems very knowledgeable. However, was not able to leave my car there for repairs until parts came in (in order to get a rental). Was turned away upon return due no available openings for 2 weeks. Friendly staff but sadly need to wait 2 weeks in order to drop your vehicle off due to no "openings". If you are willing to wait a few weeks to bring your vehicle here this is your place! read more

This is my second time I go to this place that was recommended by State Farm. Both time were a bad outcome. This last time they were supposed to repair a bumper and color match the color, a pearl white. Picked up the car and it did not match. I took the car back and initially it was a bit frustrating because the manager had to see it before we proceeded....but the manager agreed and took it back to repaint. My daughter then picked it up for the second time around and honestly, seems like they didn't do anything to the car, still doesn't match. Not even sure they repainted it. Obviously their painter has no color matching skills. I am again calling State Farm and they have decided to send me elsewhere for the 3rd time. This was seriously such an unpleasant experience both times, I'm not sure how they are still in business. My longtime friend is also my insurance agent and have expressed my feeling to her, says it's not her first bad experience with them. I doubt she will be referring her clients there any longer. Very disappointed, don't go there, consider another place before leaving your car here. read more

Had someone spray painted BLM on side of my daughters car, took here and they removed the graffiti off the car, thanks to Ceasar and A J and the crew read more

If you read any of my other reviews, you may detect not only that I will regularly resort to sarcasm, ridicule and outright shame when I'm dissatisfied with the service or expected outcome. After all, expectations are resentments under construction (or so I've come to learn...). *Unfortunately, the 5-Star Rating that hovers above the critique squarely exhibits what manner of review is developing here. Yeah, they rock...so what?!? I had already been to three other shops for estimates prior to attending to this scheduled appointment (though I suspect they would have no way of knowing that fact). The spectacularly clean and orderly entrance to the counter led to a very friendly 'welcome,-how-can-I-help-you' smile with a genuine level of apparent interest in the fact that I wouold visit their place of business (that' a 'highly inviting customer service environment for those of you not familiar with the technique)! I explained the dilemma that this repair would NOT be covered by insurance so the cost would be all out-of-pocket. I was primarily interested in getting an estimate and discussing options to keep the repair economical. Most folks might evehn recommend that the car should have just been replaced but they have no appreciation for what it took for me to obtain a second of these beauties and if you want to criticize my taste in cars, please leave your One-Star rating and be on your way! Your opinion is irrelevant to me (just as I suspect this one would be to you, but I digress)... They offered an estimate that was almost $500 (yes, that is FIVE HUNDRED) dollars less than the next-nearest estimate AND they gave a general time estimate for the repair (with marginal equivocation to account for any 'unforseen damages' which made perfect sense). On a related note, this repair carried the same warranty that I would get with an insurance company AND the parts would all be OEM (unless otherwise requested...I had custom billet grills and you know, love my car, remember?). I was impressed enough to leave a deposit for parts and schedule the next convenient appointment for drop-off. 'Convenient' being the operative word because they worked around MY schedule AND made it completely easy to do so while keeping the length of repair estimate unchanged. Flash forward to car drop-off. They were ready and there was little delay or effort required on my part at drop-off. A responsible inspection and discussion followed by some mechanical service recommendations and a signature on the repair request and away I went. Every day thereafter, I received AT LEAST one text message to give me a status update and expected delivery/pick-up date. When an additional part was needed (which I suspected so it wasn't a 'surprise' extra cost part) they not only had the best price for the part but it resulted in ZERO delays in the progress of the repair! I almost forgot to menion that I was NOT pressured for a decision immediately and actually took almost an entire business day to research costs, shipping and cost effectiveness...and these folks STILL had the best result! Did I mention something earlier about expectations leading to resentments? Needless to say, the folks at Fix Auto Downey certainly set the stage of expectation fairly high (and I truly hope this is reflective of ALL Fix Auto sites, but I am EXCLUSIVELY heaping praise on the folks in Downey so, this is a specific endorsement here and all those attempting to garner favor by name associatioin need to ease up with some slack for a minute). I was informed that the repair was to be completed on time and the total for the repair was identicial to the re,maining balance of the estimate (minus the deposit for parts, of course). How did the car look? Quite honestly, BETTER than it has since I took ownership! I bought the Yodamobile used (BEFORE it 'transformed' into the preferred intracontinental transportation unit dedicated to the spirit of the Greatest Jedi Master), and it was well-cared for but showed some signs of age and weathering. To quote Fernando (and age-old SNL character, right Billy Crystal?): it looked MAH-ve-lous! Exceptional seamlines, not a visible scratch, no detectable indication of what had been repaired. If you hadn't known the car had been in a collision (or what damage resulted from being side-swiped by a road-rager at 65 mph on the 405 North), I would defy you to identify the area of damage! My car was beautiful, but not beautiful AGAIN...MORE BEAUTIFUL than it has looked! All of it, by the way, done WITHIN the budget established at the time of estimate! Since I received by 'automotive collector's car' from Fix Auto in Downey, not only has all of the repair stood up to the current SoCal 'punishing' weather, but they have sent frequent inquiries to make sure I continued to be satisfied with the repair work! That does it...any future auto body work...Fix Auto in Downey is my #1 'go-to'! read more

This review is for the customer service and not the actual body work because I did not end up leaving my car here for repairs. About a year and a half ago I came here because it was on the list of certified shops in my insurance and needed an estimate for hit and run quarter panel damage on my S2000. I should note that I obtained this was with minor damage on the exact same spot I was hit on. With that said, once the adjustor guy (Carlos?) Anyway, he quickly began questioning me in a strange way and insinuating that I was doing something sneaky. I clarified and advised him that even if there already was damage there prior, it was irrelevant because it occurred in the same spot. Is a shop going to only partially fix a dent on top of the dent in the exact same spot? He proceeded to tell me I wasn't going to have my car fixed because of his suspicion. I'm leaving out details of the offensive things he said to me but he felt the right to try and lecture me until I put an end to that disrespect and left. Couple weeks later my check was written and my car was fixed thanks to my insurance. Thanks a lot guy. Won't be coming here if they treat potential customers this way. Lost business. Peace. read more

I've taken my car here twice after car accidents and they have been nothing but helpful and have left my cars in very good conditions - I would definitely recommend this body shop for any of your car repairs! read more

I brought my sister in on 8/12/15 and was pleased with their customer service. Staff was informative, friendly, and efficient. So far, I have only great things to say. Hopefully the work will be equally as great. Hertz is located down the street which makes it super convenient. Location has a small reception area but offers free coffee, soda, or water. read more

Great customer service very friendly staff have brought my car in way to many times to be happy. Accidents happen and well they fix my mustang up right the first time my insurance is great. read more

The people are professional and super friendly. They have the best waiting room I've ever encountered from an auto shop, and I was pleasantly surprised at their pricing and timeliness. Hopefully I never have to, but if something else happens to my car I will definitely pay them a visit. read more

I can not say enough great things about these guys! Everyone is so sweet and pleasant and they can work with your schedule for a drop off and pick up AND when they say your car will be done by a certain time it's done by that time. No excuses no lies only amazing service. Oh and the icing on the cake they even vacuumed and cleaned the inside of my car I could not be more satisfied. Thank you so much guys my car looks brand new read more

Best customer service! Happy with the staff and experience. When I arrived to pick up my car today the shop had just closed. I was about 10 minutes late. There was still a couple of employees around. They opened up the office for me and had me out in a few minutes and my car looked awesome. Thank you for the awesome customer service. I really wish more places made customer service a priority like this place does. Thanks guys! read more

These folks are professional, fair, courteous and concerned. The vehicle was ready when they said it would be and the amount of time to replace the rear bumper and muffler took 10 days, a much shorter period than I'd previously experienced for body work. Because someone else's insurance company was paying, I was told by the ins company that I'd be responsible for the cost of the rental car if my vehicle sat idle in the shop. (Illegal I think but that's beside the point.) However, Fix Auto (aka Little John's) was reasonable in comparison to other body shops and the insurance company paid for the rental without comment. Additionally, I received emails from Fix Auto each morning giving me status updates. A few days after I retrieved my repaired vehicle, I received a warranty in the mail on the repair work. I was sooooo much happier than when I took my car to Penske previously and waited over three weeks for minor body work while receiving no communication except empty promises as to when the car would be ready when I initiated calls. Thank you, Fix Auto/Little John's, for your kind treatment of me and my vehicle! read more

2nd time here and the service is still great if I have to give a review for these people everything I came I would!! I made an appointment and got here a little late they still helped me and gladly the man in reception greeted me and was very nice and fast. The man who helped me with an estimate on my car explained everything and gave me the estimate I needed for free I would definitely return here read more

I've been meaning to write one since I got my car last week just been too busy. They did great work!!! I hope no one ever hits me again but at least I know where to take my car if they ever do. The service was great!!! Big thanks to Cristina who I spoke to the most and AJ. Not to mention whoever helped repair my car. I thought it was gonna be a hassle but it was the complete opposite. Due to Cristina and AJ it was an easy process. Great customer service!!! Who ever the owner and boss is please know the service is amazing!!! Thanks!!! read more

came in with one person in front of me and a man named Dave was the only employee there working told me it would be 5 minutes and he would be rift with me. It took 15 minutes, then another man came in and after Dan was done with the first customer and the guy said he needed to pick his car up. Dan dropped what he was doing with me to ring up the man that just walked in. And took another 5 minutes then he finished and gave me paper work I could of been filling out the whole time. Horrible service! read more

So helpful! They got my car fixed fast and made it so simple for me. I didn't have to stress about anything they handled everything. Even made sure the rental car guy was there on Time to pick me up! Such great service will be returning if needed!! read more

Very friendly and professional staff! Dropped off my car and the estimate done great and informative! Patient staff! Picked up my car exactly when said it would be ready! If I ever need body work done again I would very much return here! read more

If you ever get into an accident, make sure to look up fix auto downey. They are great from the first time you drop off your vehicle, during the process, and when you finally pick up the vehicle. Sean and Christina were always helpful. Keeping me up to date with the status of my repair. Thank you guys for your hard work!! read more

I went to 3 other shops for quotes and the second I walked into Fix Auto I knew I could trust them. Both ladies that work at the front desk are thorough and friendly. Did not mind waiting in their Awesome waiting room. The best part was they somehow got more $$ out of the insurance company. They said it would take a full day, it took only 3 hours. My Camry looked brand new, plus they washed it!! Thank you Fix Auto! read more

Fix Auto Downey or Little John as I know them has once again gone above and beyond my expectations. Instead of Fix Auto they should be known as First Class Fix Auto. The people at Fix Auto Downey are the only people that will ever touch my cars. Everyone from the General Manager AJ to Christina who coordinates the updates, these are the best people to have working on your car. No one likes taking their car to the body shop but the staff at Fix Auto Downey make it as painless as possible. They have won my business and I will continue to send business their way. Great job Fix Auto, you delivered once again. read more

Worst customer service ever. If you are a military Veteran do not go to Fix Auto. Workmanship is poor as well. I understand they have polices and procedures working with insurance companies. AJ the supervisor was good at explaining them. However I told them my alignment is off and they disagreed. I understand wear and tear but I strongly believe it was off due to the accident. I had to call my USAA insurance and have them authorize the alignment and it was no problem for USAA to do that. I did not ask Fix Auto to do a fraudulent claim but they could of asked USAA according to their policies. The issues do not stop here. I picked up the car at night could not see it well. Started it up and it was a weak turnover. Drove it home and parked it for three days since I had an intrusive surgical procedure. When I was cleared to drive on the third day since I picked it up, battery had power but not enough to turn over the engine. I then looked over the vehicle during the morning hours. Frustrated that it would not start. I saw the rear bumper , the areas that got fixed due to a rear ended accident, was not aligned with the fender. Also the body clean up was unsatisfactory. I called them and was irritated with their responses not offering solutions besides bring the car in. Ok my car is not starting so I cannot do that. Wanted a tow truck to come get my vehicle, but not their policy to do so since it may of been a maintenance issue. I believe their poor workmanship and lack of attention to detail left a light on during the service work reducing the battery power. Sean a customer representative got frustrated with me and generalized my military service does not equate to preferential services. Degrading my military service saying that people should not feel sorry for Veterans. The intent was to convey my humbleness of serving people like him so he can maintain his way of life. That I will no longer allow people to take advantage of me. Fix Auto is not a Veteran friendly and has poor workmanship that I will not even bring my car back there to fix what they did not do correctly. read more

I was on my way from Pasadena and going down the 605 and I decided to stop by and ask for a quote on painting my van. I had used this company 10 years before and they did a good job. So I thought I would stop in and ask for a quote as long as I was in the area. To my suprise the receptionist said they only work by appointment and that I had to drive home and call to schedule an appointment and then drive back. I maybe old school but if the customer doesn't come first I don't think I want anything to do with them. read more

Took in my 2016 Ford Mustang GT last week on Thursday for repairs on my rear bumper and all I have to say best customer service and there quality of work is beyond outstanding. Angie the receptionist always had me up to date on my vehicle. I will highly recommend this shop to all my friends and family members. read more

Customer service here is the Best Angie helped me out answered all my questions without making me feel dumb ... because I know I asked same questions over n over again.... thanks Angie for your patience and your amazing service read more

Usually, the customer is always right. Except here where AJ is always right. Similar to a comment I read previously, he would back up any other employee, and whatever said employee would say superseded anything I explained. I took mine and my family's business elsewhere and haven't looked back. I will look out for when I can give 0 stars so I can update this review. read more

I would give 0 stars if I could. New look, new crapy attitude. Customer service is very lacking. So much so that my insurance company has removed them from their list of guaranteed work shops. They Cancelled my appointment twice without notifying me, and unwilling to work me back in, so I went to Pacific Elite. Pacific Elite worked me in within an hour and was very helpful, like a service company should be. read more

This place does great work! My family gets in minor accidents more often than I would care to admit. We are helped by A.J., Nick or Rick and they are always very helpful and courteous. My car is finished on time and when it is delivered it looks like the day I bought it. I recommend Fix Auto Downey to my friends and they are as happy as I am with the level of service. read more