My Civic's front fender was messed up after hitting a dog on the freeway, my insurance recommended Fix Auto for repairs and I initially went to Fix Auto in San Francisco (Bryant St) to start the estimate process and parts ordering. They slotted me in at Fix Auto in Daly City after parts delivered to make sure my car was fixed as soon as they could. Service was completed within 4 days and they did such a good job that my car basically looked brand new! Even gave her a wash and vacuumed my carpets! The technician that helped me out was friendly too, great service (sorry I forgot your name!). Communication was easy with this shop, and I'd come here again if I need any body repairs. Thanks so much again! read more

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Great service. Owner and staff were wonderful in their communication. We needed to get our car in quickly to align with a vacation out of the country and avoid the hassle of renting a car. They made it work, communicated well, and the car looks excellent. Worked well with USAA insurance: Very happy with our experience and will definitely be back if we need another repair. (hopefully not soon). read more

My car looks brand new again Amazing job at a reasonable price with honest service They completed the job ahead of time and I went to a few body shops for estimates and of all of them I felt fix auto was the most competitive and reasonable based on the damage. They are very honest and even called to refund me for a part that wasn't available after I had picked up my car. I would definitely use them again but hopefully I never have an accident again read more

I was really happy with the work that Fix Auto did on my leased vehicle after getting into a hit and run accident. You cannot tell there was body damage at all! Furthermore, they kept the interior of my car impeccably clean while doing the work. Even cleaner than when I have had my car serviced at the dealership. With friendly and flexible customer service, and well integrated into insurance networks, I would highly recommend them. read more

Had my car fixed here and it looks amazing! Looks like nothing even happened. It took them about 3 days to fix the damage on my driver door which was amazing. The only problem I had was it took a month of back and fourth to finally schedule an appointment. I would call and ask for their availability, a women would pick up and tell me she'll call me back next week because they are very busy. This was during Thanksgiving week. This kept repeating until I was finally able to schedule it last week to get it fixed, this time it was a man who picked up the call to help me. The work they did on my car was amazing, just didn't like how I would be told I'd get a call back the next week and it not happening - and then I'd call again and she would tell me the same thing. read more

Wow wow wow, Marvic and her team were OUTSTANDING! I have lived here in San Francisco since November 2011 and I have had my share of car SNAFUS. Someone hit the passenger back side of my Mercedes and I was cringing as to how much it would cost to fix. Marvic was attentive with the cost estimate and walked us through our different options. She worked easily with our insurance and my car came back looking even better than when I originally bought it. Her and her team even cleaned my car inside and out, doing a way better job than the Mercedes dealership down in South San Francisco. While I hope to not see them again, I know that I will be telling everyone I know to come to them for any of their auto body needs. Thank you! read more

Courteous and very good work. Work was completed on time I highly recommend Fix Auto.

We had an unlucky streak a couple years ago. My wife's minivan had sideswipe damage, my truck was involved in a fender bender, and then a year later, it was struck while parked. FixIt made the repairs quickly and perfectly for both vehicles. Their paint matched and the panel seams lined up nicely. The vehicles looked "like new." Fast forward to last month when we bought a new vehicle. The manufacturer had crappy quality control and one of the rear doors just didn't align with the quarter panel nor close properly. I refused to let the dealer handle the fix since they said it could take up to a week. I brought it to FixIt and within just a few minutes, they had the door aligned! They're my go-to body shop from now on. Highly recommend! read more

It was a wonderful experience working with Marivic and her staff. They are all very friendly and welcoming. She was quick on giving us the estimate and even help us to follow up with my insurance. They fix my car faster than I thought. My car looks good inside and out. I definitely will recommend FixAuto Daly City to my family and friends. Thank you again Marivic read more

Really fabulous experience with Fix Auto Daly City. Professional service, kind & easy communication and quality repair. They also did a complimentary deep clean which was unexpected. Highly recommend! read more

I don't usually leave reviews but I wanted to take a moment to shout out Marvic for her outstanding service. She's wonderfully kind, extremely caring, and very dedicated to communicating with customers with full transparency. I really appreciate the quality of the work she was able to do on our Porsche so I'd highly recommend her if you need a Porsche repaired. It was super simple and easy to work with her and the shop. 100% would take any of my vehicles to her again. Thank you Marvic! read more

Sent my Honda to Fix Auto and they got her back brand new looking. Thank you so much to staff for your assistance during a stressful time. Communication, professionalism was top tier. So glad I chose them to get my car back to herself :-) read more

Horrible experience do not go there a total waste of time. They do not know what they are doing...

Piece of advice for this business: if you're not comfortable/ don't want to do business with someone, just flat out, go ahead and say it. It took 2 days and I still didn't receive an estimate, called in on the second day and asked about the estimate and was promised it will be done by the end of the day, but instead I got nothing. Thanks for the nothing, your welcome for the one star Yelp review. read more

Fantastic! Marvic and her crew did an amazing job on my truck. She listened carefully to what I wanted done, and exceeded my expectations! They also were done in less time than they promised. My truck looks like new! Seriously! They did such a good job that I'm proud of my vehicle again! I don't know what another reviewer was talking about. But they were quick to respond to my every inquiry. I would highly recommend FIX Auto in Daly City if you need some body work done...They rock! Ian K. read more

Awesome service, excellent body work. I was involved in a side accident that scrapped the entirety of the passenger side. They completely repaired the damage and left it spotless. 10/10 work from Marvic read more

I left the same review on Google, but I need to spread awareness on Marvic and her team's deceptive business tactics. If this review is too long, there will be a summary below. I wouldn't even really give one star after the experience I've had with this Fix Auto location. I was involved in an accident and had to have the car fixed without using insurance. Late June, I'd searched around for an auto shop and given location/convenience/cost, I chose this one because the manager (Marvic) had been overwhelmingly detailed in explaining what needed to be fixed and how her auto shop was the best because of how she didn't overcharge or want to waste anyone's time. After having my car checked, they stated it could be fixed in two or three weeks. I decided to stick with the shop and they apparently got to work on fixing it. I called after two weeks to check in to find that they hadn't even started with the car and that they were shopping around for the best parts and prices for me. I cut them some slack and they said they'd call me at the end of the week. When the time came, I received no call and called the following Monday. They would repeat the same message and let this drag on for weeks until my car had been in the shop for over a month and a half. I'd used their enterprise plan to rent a car at a lower rate while this was fixed. Initially I confirmed with Fix Auto about the time estimate because if it would cost more to rent a car than to fly home and pick up the family car to drive, I'd just pick up the family car. They insisted they could do a great fast job so I opted for the rental. Here's where three stars would go to one. I spoke with their repairman (Albert I believe) and he made a deal that if I waited for the car to finish, they'd pay for the remainder of my car rental. So I went with it, got the car fixed, and dropped off the rental. Just this week, I received a call from Enterprise stating that Fix Auto was no longer upholding their agreement to pay for the rental period they stated they would. The entire repair mess had been quite traumatizing for me and I knew that the staff could see it. They assured me that everything would be ok and they'd get things done quickly and safely. Instead, I don't think a single guarantee or promise had been kept. Bottom line, this is one of those shops that stereotypically tries to rip people off. I know I could've done my research better and been more careful, but time was of the essence with my car repair and these people took full advantage of that. I would avoid this location, but my previous experiences with other Fix Auto shops has been fine. In short: This auto shop will try to trick you into spending more than is required, will take their time, and will NOT honor their car rental agreements. It's the stereotype of shady auto shops and Marvic is the epitome of the shady salesman. Be warned if you decide Update: since my review was posted, I've noticed an influx of positive reviews flooding the page and google reviews. She's likely offering small rewards for others doing so, so take them with a grain of salt. read more

Manager called the other guy to explain it wasnt their fault. I really don't know it was me or the shop. I am going to make it to 5 stars back for calling me. And also they repaired my car good tho. Just got pissed for not able to take out those paint, either house paint or car paint. read more

Fix Auto Daly City - You can see white small spots in the dark. Thats the paint. Hard to clean them now. - Body Shops Near Me - Daly City, California

I was driving my 2017 Acura RDX two blocks from my home in San Francisco in early January when I was T-boned by another driver at a 4-way stop. Fortunately, no one was hurt but my Acura sustained damage on the passenger side, especially around the wheel/tire area where the collision damaged the car's front suspension. My insurance company recommended Fix Auto Daly City to repair the vehicle. The Acura was towed there and within minutes, I was in touch with Mar Vic Vila at Fix Auto. She handled everything, even dealing with a rental car agency when I needed an extension while repairs were underway. Mar Vic remained in touch with me via email, phone calls and text messages to keep me updated throughout the whole repair process. When I picked up the car to bring it home, it looked brand new, as if it had never been in an accident. The new suspension gave the car a nice, firm ride and handling. I will definitely return to Fix Auto Daly City if I am need of any future repair work. Mar Vic and her team do amazing work. read more

Fraud? Lies? Shoddy work? Call it what you wish. I have it documented on video and audio, and have shared the documentation with my insurance company. USAA members be especially aware! It's a long story. My 2016 Clubman was hit last year at the front driver-side. Since then, I've had multiple problems. TL:DR: Fix did not properly repair my vehicle. The strut was improperly seated causing myriad lingering problems which Fix denies, despite the evidence. 1. When I initially went to pick up my car the paint finish was totally orange peeled. Did they think I wouldn't notice? Evidently, they did. I pointed it out, and they fixed that. 2. When I got home from picking the car up, I found out my battery wasn't charging because the car had been in the shop so long that it didn't hold a charge. They should have known this since they had the car for about a month. 3. Eventually I start to hear a clunk from the repair area. I have it diagnosed from another shop that it's the left front strut bottoming out. My insurance warranty requires I return it to Fix to solve the problem. Multiple visits, and no resolution. Here's the rub... 4. The last time I brought the car in, I was told the inspection would be subbed out to the mechanic down the street to have the strut torn down and examined. After the initial accident, I installed a dashcam that records anytime someone walks in front of the vehicle. AND SO, the dashcam (date and time-stamped as well as GPS coordinates documented) shows that the car was never removed from the Fix location, and that the car was not in the repair bay long enough to tear down the strut to properly inspect it. The dashcam perfectly recorded between the top of my dash and the bottom of the lifted hood so you can see just about everything. I also have on recording where Marvic, the owner attested that they tore down the strut, and I also have a recording of the mechanic saying that he spent 20 minutes inspecting the area behind the wheel. After consulting with multiple experts, I have learned that it's not possible to tear down and inspect a strut in 20 minutes. Marvic refuses to return my used parts to me stating that they are for insurance purposes. This is a violation of consumer law. Finally, my insurance agency authorized me to take it to a reputable mechanic. He took everything apart and discovered that the strut was not properly seated when installed and over time everything wiggled out of place resulting in this mess. I could go on-there's more--I kid you not--but that's really enough as far as I'm concerned to ward people off. Not libel, because I have it all on video and audio. If it was one issue, I'd understand, but I've had multiple, ongoing issues. Marvic does her best to ignore me now and claims I'm just looking for problems. Well, of course I am, since I've had nothing but bad experiences with them over the last almost year. I have wasted dozens of hours of my time because Fix didn't repair my car from the outset. I wouldn't be going through all of this if they just did their job properly. If anyone has had problems with their vehicle after Fix on Mission has "worked" on it, I encourage you to reach out to the CA Bureau of Automotive Repair (https://www.bar.ca.gov/). It appears they will do an inspection if you think you have been fleeced. You can also file a complaint there. Marvic, if you're reading this. I sincerely hope that you will get your business on the straight and narrow. Had you owned up to your mistakes I'd give you some latitude, but you denying all of this makes it clear that you have a long way to go learning how to supervise the repairs being done by your employees and your subcontractors. Best of luck to you. read more

This review is from my wife, but we both left being very impressed with Fix Auto. Marivic and Tess left a great impression on me when I had to bring my husband's car to to be fixed under the other vehicle's insurance. I had a broken truck on my Lexus and went to 4 different places for quotes including Fix Auto and they gave me the best price and gave me the most thorough inspection. I couldn't believe the dealer's quote was actually 5x Fix Auto's quote . Marivic also tried to come up with options to try to save me even more money. She even included in the price fixing a bend molding and broken taillight on my vehicle. Marivic and Tess are honest, friendly and love to help and care about their customers. I would totally refer my friends and family to this place. read more

Avoid this place if you can - the repairs they did were so-so, but it took twice as long as their original estimate and we got zero information from them over the course of the timeline, we called them only to be told the timeline had been extended. The repair/garage staff seemed friendly enough, but the same cannot be said for their customer facing staff. I elected to give two stars since they did the job, but both the customer service and the repairs themselves were lacking. I'm going to have to find another shop to tighten up the work they did. read more

Fix Auto Daly City - Visible gap where the plastic connector is not secured correctly - Body Shops Near Me - Daly City, California

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Terrific place to take your car. We had to take our car in b/c it was involved in an accident and they did a phenomenal job. Good Service, family owned (it seems) and did a great job. read more

Great auto repair. Fast, Helpful, and very nice Office staff. Dependable, they also keep u informed of All areas regarding your claim read more

David was extremely helpful and went above and beyond on my car.It was my first time dealing with insurance and it was as painful as I thought it would be. read more

We had our car "repaired" here. Everything seemed fine and we had a road trip planned for Christmas Day. On that day it was raining and we were on the highway. All of a sudden all the lights on the dashboard come on and the car stops accelerating. This was scary we had our son in the car. We had to turn around and cancel our trip. We had family we were visiting that we have not seen due to COVID-19. I phone Fix Auto for help as we suspected they had not repaired our car properly. Due to the holiday we had to wait until Monday to contact them. Upon speaking to a representative they stated that it could not be their mistake and that they stood by their work. They offered for them to run an analysis but indicated that is all they could do. We were at a loss and asked for advice. Again they said they were not sure what they could do. I said we would take to dealer. They agreed that was best and I asked if they would reimburse. They said yes if they were at fault. After it was determined it was their shoddy work that caused the malfunction. I phoned spoke to Marvic and she said, I got you and provided an email. After not hearing from her. I emailed again. The email bounced back I resubmitted email to new email. Still did not hear back. I called to inquire and they said they could not read email. I dropped off paperwork. They phoned to say check is ready. I phoned to provide my address then was informed they are only paying half. They stated it was because I should have brought it to them! I said I would report them to insurance and write this review. Tess said to me, ok. So here it is. Do not give them anymore of your business they do not care to provide good customer service or stand by their word or work. Zero stars from us! read more

I walking in and ladies in the front already seemed like they didn't want to help.. I told them I needed a quote on my car and that I would be paying out of pocket ... once I said I was not going with insurance.. she told be that they will charge me $50 just to look at the car and give me an estimated.. what? Okay thank you I'll take my business somewhere else read more

Marvic and team are absolutely amazing. They made the otherwise painful process of getting my stolen catalytic converter replaced an absolute breeze. They made sure to update me each step of the way and were completely transparent with all of my options. They knew exactly what they were doing and already had the parts ready when my car got to the shop so my car was ready to go the next day - they even cleaned the interior and exterior! Couldn't have asked for better service. Thank you SO much! read more

I recently had a run of bad luck when it came to my car. Marvic and her team such good care of me and my vehicle each time. They went above and beyond to make sure I was happy with the service and even helped me fix things that were previously wrong with my car. I left there feeling like family and will being coming here for all my future auto body needs. I 100% recommend this shop to everyone. read more

I had a really good experience with Fix. They repaired my bumper quickly and was very high quality. Car was returned cleaned and washed and ahead of schedule. I highly recommend read more

Marvic was fantastic! She guided me through the best options to repair my Forester and made it like new. She was kind and understanding and it's really a plus when dealing with auto repair. Thank you to the team for all your work! read more

My 2017 Honda Civic got hit by a big rig while parked and the right door, right quarter panel, right tail light, right bumper and the left door were all dented in and messed up. Through farmers they recommended fix auto and two weeks later, my car looks brand new and even better than before it got ran into. They even cleaned the interior! It was a stress free and easy process. read more

WONDERFUL service from the front desk associates. Car was fixed properly and in a timely fashion (and they even fixed my key rob battery). Thank you all!! read more

Had my car repaired here after a minor accident on my bumper. My insurance recommended this shop so I went with it and I'm glad I did. Marvic was very nice and my car looked better then prior to accident . Thank you very much!!!!:))) read more

I was so impressed with Fix Auto. I was a bit traumatized after a major accident, and they were all so genuinely friendly, concerned, and informative, as well as thorough when it came to dealing with my insurance. I felt confident in their trustworthiness and honesty. They were a pleasure to work with. read more

I got my car fixed her after getting rear ended and I have absolutely no complains ! They took care of my car , they work from their heart. They take care of their customers . My car looks brand new! Thank you team ! read more

Great service, Marvic and Bao always take care of me. It was my second time working with Bao and he made my car come out like it came brand new out the dealership. Will recommend my friends and family to come here. read more

This review is long over due but.. From start to finish, the staff from Fix Auto Daly CIty turned my stressful situation in to a care free one! My insurance had recommended this shop and i'm very well much happy they did. They listened to everything I had to say and went to work. My wheel bearing had to be replaced after hitting a dip on the freeway (no not a pothole but an actual dip) and the noise it produced from the wheel bearing being cracked was horrifying. In just a quick few days they had my car good as new! Reasonable pricing as well. Thank you guys so much! read more

Went here with a friend to get an estimate through insurance. The front desk lady an older Asian lady was very rude and unprofessional. Don't accuse potential customers of purposely vandalizing their own car. RUDE!!!! Do not go here this lady will judge you. read more

I took my car to get fixed and the work was very poor. The owner didn't want to help repair it completely even though I was using insurance that was going to cover it all. This is a Farmers preferred shop and they have nice equipment but the owner was very unprofessional about helping me take care of the car. I don't recommend this place for anyone whether paying out of pocket or using insurance because they do not work to help the client. Bad service! read more