Well, I'd rate my experience a 6/5 if I could... but here we are. Note, I chose Fix Auto on 450 Potrero without any recommendations; I chose this shop because it was the closest Tesla-approved shop with vetted Yelp and Google Reviews and avaiabilities within the week. Aaaand here I am, adding another shining review because of Mister Denny Chen - but not because he and his team did their jobs well; rather because they went above and beyond. My case: - My 2025 Tesla Model S Plaid's front bumper and its PPF got sliced open by an errant rock. The PPF bubbled out and took the underlying paint with it when I took the car into a touchless car wash. - Not the first repaint: 1st and 2nd repaints were at a non-Tesla-approved shop, 2nd was to fix a defect from the 1st. - My Tesla's got the bleach white seats, and apparently I'm kind of a picky neat freak (a certain Mission St body shop once called me "a pain in the a**" for asking if they could buff out a dust nib that got caught in their clear coat application). My experience at Fix Auto Potrero: - Claims process started via the Tesla app (I have Tesla Insurance); I chose this shop via the app for the aforementioned reasons, but also because I had paint quality concerns about the previous body shop, so I wanted to see how a Tesla-approved shop would compare. - Arrival: I pulled into the shop an hour after submitting the claim, and was quickly greeted by Denny. Frankly, it's hard not to like him - he's down-to-earth and good-humored; professional and experienced; well-dressed, and well-connected. I ended up sitting down with Denny for about half an hour: with him somehow multitasking while holding an engaging conversation about various car brands and mechanics know-how. - Diagnostic and quote: Besides the obvious dent from the rock, Denny showed me that there's a problem with the previous repaint's bond, which is why it lifted so easily with the PPF from the car wash. Not that cost mattered in this case, as insurance was going to cover most of the bill, but the quote Denny gave me was actually about the same as the previous shop (which was non-Tesla approved). - Repair time: In total, 3 business days was all that was needed (2 for insurance to approve, 1 for the PPF removal+repaint), but they let me leave my car with them for a week because I was busy (I confirmed with Denny (in person) and Yuen (over the phone) that it was fine). - Pickup, car condition: Of course, front bumper's fixed. But being the nit-picker I am, I expect to find a few paint nibs in the base/clear coats, paint dust sprinkles, greasy fingerprints and dirt on the glass and white seats, and maybe the sweaty aroma of hard work: such is normal for many body shops or maintenance centers. Well, they didn't fail my expectations: 1 finger print on the driverside door window, 1 paint dust spot on the hood and 1 on the rear lift gate, a few more paint dust spots on the front bumper lower lip, 1 slight smudge on the passenger seat left bolster, aaaaand... a car that looks like it was washed and detailed?? Yeah - they washed my car (hence the paint dust spots looked like they were watery remnants from a good spray-down; they came right off with a quick wipe with water and microfiber)... but they also applied a subtle tire shine... like, Wow - now that is Service. By the time I sat down in the car, it actually smelled fresh - no odors at all! And the Tesla center console screen - surely it would be a smudgey mess... nope - it was only about as lightly finger printed as I remembered, mostly from my own fingers, and then some new ones on the left side for gear shifting. I nitpick, but this is the best condition I've ever found my car returned in from a body shop. As Denny pulled up with my car, I saw that the driver seat was covered with a full seat cover - which of course was how the white vegan leather stayed so clean. Of and the paintjob? 2 checks: smooth and nibless. - Pickup, etc: Being delighted and truly impressed to find my car looking as pristine if not more than when I left it in Denny's care, I struck up some nerdy gamer banter about the various games, retro consoles, collectables (e.g. figures, plushies, Pokemon trading cards, etc.), recommendations (e.g. Zerospace), and then about cars again (e.g. Impressive Wraps), etc. The man is truly a delight, but also evidently a treasure to wherever he works. But alas, it came time for him to hand my keycard back to me: that's when I found that he encased in a sealed card sleeve. Yeah: like what you put your rare collectable trading cards in... Not only was the level of care for a $25 keycard just outstanding, but the relevance I felt for the conversations we just had (i.e., about collectables) was on an uncanny level of situational irony. Meeting this guy in a random auto body shop... kinda felt like finding a secret boss. Simply: Fair quotes. Outstanding servicemanship. Thank you Denny, Yuen, and the 450 Potrero Fix Auto team! read more

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I was referred to Denny at Fix Body by my mechanic, and I'm so glad I went. The first time I met him, he fixed an issue with my car on the spot and wouldn't even take payment. That really showed me what kind of person he is. When my car was damaged again, I went straight back to him. Denny and his team made the whole repair process easy and stress-free. They kept me updated, explained everything clearly, and had my car ready exactly when promised. The repairs took eight days, and my car looks brand new. Honest, professional, and genuinely caring service. I highly recommend Denny and his family-owned shop! read more

I cannot recommend Fix It Auto in San Francisco enough. I recently brought my 2014 Tesla Model S in for service, and the experience was top-tier from start to finish. The customer service here is easily 110%. Even when a few unforeseen issues popped up after the initial repair, the team didn't just walk away--they stepped up. They worked directly with my insurance provider, AAA, to ensure everything was handled properly and that my car was brought back to the condition it should be in. It's rare to find a shop that stands by their work with this level of accountability and dedication. While they had my Model S, they also performed an inspection on our 2020 Tesla Model X. My wife dropped off both vehicles, and she couldn't stop talking about how courteous and professional the team was throughout the entire process. A huge shout-out to Uin and Denny--they were the techs who worked on my cars, and their expertise and attention to detail are clearly unmatched. If you have a Tesla and want a shop that treats you like family and handles insurance logistics with ease, this is the place to go. read more

I was recommended to Denny at Fix Body by my mechanic. I first met Denny back in February when someone backed into my car. I went to several body shops in the city and nobody would help me. I pulled up to Denny's place, and he immediately grabbed a tool, fixed the issue right on the spot, and refused to take a penny. That alone left a huge impression on me. So when my car was recently damaged again--this time by a large garbage bin in two separate spots--I went straight back to Denny. In a stressfull situation, Denny and his team made the entire process absolutely seamless. He listened, explained everything clearly, and made sure I understood each step. Throughout the entire process, I felt respected, taken seriously, not rushed and treated like a valued customer. My repairs took eight days, and my car looks brand new. About seven days into repairs through, staff called to update me, which I really appreciated. And when Denny gave me a specific date and time my car would be ready, it was ready exactly when he said it would be. Overall, I couldn't be happier with the entire experience. I highly recommend Denny's family-owned body shop to anyone who needs body work. He is honest and solid and my car looks brand new. read more

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Anna at the Cesar Chavez location was truly the best. She was so kind on the day of my accident and gave me frequent updates about the status of my car. She was clear, honest and even came in on Saturday (when the store was closed) so I could pick up my car outside of normal business hours. I am so grateful for Anna! read more

This is the second or third time I've taken my Tesla here after getting hit by other drivers, and they've handled everything perfectly each time. They're a Tesla certified collision shop that does a better job than Tesla's own auto body shop (I've heard bad things.) I like this shop so much I would bring my car here over Tesla's own body shop. These guys seem to know Teslas way better--inside and out. They catch hidden damage that the insurance adjuster completely missed and they're also experts at dealing with the at fault party's insurance. On top of that, they're trusted enough to have a contract fixing up new VinFast cars that got damaged in transport--bringing them back to brand-new condition (before cars are sold.) If you have a Tesla (or even if you don't), this is the place I'd go to every time. I'll definitely keep coming back. This shop knows cars and are honest to work with. Oh I forgot to mention, their customer service is top notch as well. It's been a pleasure talking to Danny and Uin. read more

Update: we had water intrusion issues so took it to Tesla. The tech pointed out several flaws in the repair. I would not use this shop. They also left black gunk on the paint of the car that is permanently there. There is a good chance your car will look worse coming out of here. Here is a photo of some of the shoddy work. read more

Fix Auto San Francisco - Potrero Avenue - Not great looking body work - Body Shops Near Me - San Francisco, California

very well fixed my broken car its all new dont ask how i crashes it but its all new now thats what matters thank you Fix Auto San Francisco recommend this place so cool sorry for my english i dont speak it well and they still managed to help me even though my accent is big they help me very well read more

Well, I would have to say a potential kickoff with the shop didn't go very well as you're ignored when you enter in a office space for 3 to 5 minutes and then finally acknowledge just to be told you need to make an appointment to have an estimate not a good sign to start with onto the next read more

Denny and his team are great. The best! We were so happy with the turn over time, and quality at which our car came back. Easy drop and pick up, super great customer service. We recommend this auto body shop! read more

High integrity shop. Uin took a look and ultimately suggested more cost-efficient alternatives to working with his shop (e.g. getting tires rotated+aligned at a dedicated tire place). I was in and out in 10 minutes, will definitely be back if more work is needed. read more

I've--unfortunately--had the opportunity to use Fix Auto several times. Each and every experience has been superb: they offer some of the best customer service I've ever experienced, in any industry. Not only is the work stellar and the entire experience seamless, but they also go the extra mile, and in some cases many extra miles, to ensure that they get the job done and add value above and beyond what's required or expected. I can't recommend them more highly. The best! read more

.My car was hit on the street and I had my car towed to Fix Auto. They told me the cost of the repair exceeded the value of my car and encouraged me to give my car to consignment for auction. It is a 2017 Subaru with less than 70,000 miles. Luckily I found another shop that did the repairs for less than half of what Fix Auto had told me. I then discovered that while my car was in their shop the front floor mats and the passenger- side visor had been removed. When I asked the manager about it he denied any responsibility saying it probably happened at the tow yard. My car never went to the tow yard. It was towed directly to Fix Auto which should be called Scavenge and Don't Fix Auto. If there was a lower rating possible that's what I would give it. read more

I just had my 2004 BMW repaired here. They did a more than superb job on my car; it looks like it just stepped off the showroom floor. Both Denny and Uin made everything so smooth and easy with the insurance company and made what I thought was going to be complicated very easy. I have never experienced such kind and professional business people. You will never find a better body shop!Thank you for "giving" me my car back. James Mullane San Francisco read more

I hit what seemed to be a bag of rocks on the freeway that left possibly three years worth of scratches and chips on my front bumper. Not opting to go through insurance I was referred to Fix Auto Potrero though Tesla's list of approved body shops. I made an appointment for an estimate and Yuen gave me a rather high quote which he attributed to the complexities of Tesla's design. After reading the positive reviews of this establishment on Google and Yelp, I decided on Fix Auto Potrero to repair my bumper as I thought it was probably a reasonable cost to get my less than a year old car looking new again. Since I was going on vacation, I was to leave my car with them during that time. When I dropped off my car, I dealt with Denny who was kind enough to take $100 off the initial estimate. When I returned from my trip, I picked up the car and at first glance, I was content with the work done. However, upon further examination of my front bumper, I noticed a few instances of pitting in the paint. I also noticed the bumper was improperly re-installed, as it was misaligned with the lower vent/grill. I took my car back to Fix Auto and I met with Yuen who attempted to realign my bumper with metal pry tools. Yuen was unsuccessful and he marred the plastic surface of the bottom grill. He eventually drove my car back into the body shop and they finally realigned the bumper. I brought up the pitting on the paint job and he said that it was probably due to the weather and they could repair it under warranty but I would have to leave my car again for another week. Yuen also mentioned they could polish out the scratches he caused with his pry tools. Unfortunately, due to work I could not commit to this work so I never had the bumper re-sprayed. In hindsight, he could have offered a rental car to accommodate my work schedule but Yuen didn't seem keen to admit to any fault. You would think since Fix Auto had over a week with my car, they would have taken some time to check the quality of their work. For the price I paid, I felt this quality of work was unacceptable. read more

Fix Auto San Francisco - Potrero Avenue - Pitting in the paint. - Body Shops Near Me - San Francisco, California

I'm unfortunately this shop has gone way down in customer service and is way overcharging customers. I've used them for years but will now stop. Has nothing to do with tariffs just them overcharging people. There are many other repair places in San Francisco that justify my business read more

This auto body shop charged less than our insurance company determined the repair should cost. They were timely with the repair and did meticulous work. I highly recommend them. read more

First time there and had a great experience with the repair of my Model Y's hatch and pillar (out of pocket). In comparison a repair shop in San Jose I had used before quoted me 2.5x as much as they did for a much more intrusive way to do the repair; that was enough for me to have Fix Auto do the work and not bother shopping around further. My car was repaired on time and I'm very happy with the price quoted. read more

Great, trustworthy place to get fixes done in your car. Great pricing, always feel very fair without price gauging

My third time with great services from Denny and his team. Got break-in on the driver side quarter window and contacted Tesla cause I thought this is the best choice but fastest appointment Tesla can make is almost 2 weeks. Stopped by to asked Denny and he told me to come back in next day!! Fast service and professional as always. Highly recommended!! read more

This place has amazing customer service. They're very friendly and aren't looking to get over on the customers it's a straight forward business. Danny and his crew make you feel welcomed and at ease. Highly recommend coming here. Also it's Tesla approved! Also, once they're done with your car they wash it for you. read more

Fix Auto on Divisadero did a great job on my car. I'd recommend this auto body shop to take care of your car if you need one and have a hard time looking for one that you can trust your car with. The quality of their work is superb and they are on time with you, keeping you posted on the progress of the work they do on your car on a daily basis, so you can always stay informed and updated. read more

Incredible customer service. Fix Auto SF excelled in all areas -- from the estimate until the very end. Our car was well taken care of and Denny took time to answer all our questions AND MORE. We are very impressed and will definitely come back for our auto repair needs. They even cleaned and washed our car. Truly a gem in our neighborhood! Thank you Denny & Fix Auto SF team!!! Of note: Parking is limited to the street read more

my model 3 had bumper pulled and scraped. I went to get the estimate to replace the bumper, and the gentleman at fix auto looked at my car and wiped the scrape away and reattach the bumper clips that required a realignment which the gentleman was able to do very cleanly and didn't even charge during this estimate appointment. I was very impressed with the efficiency with which he was able to get this fixed without a new part that saved me money. I highly recommend this business. read more

Fix Auto San Francisco - Potrero Avenue - After the fix. - Body Shops Near Me - San Francisco, California

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Five star review for Fix Auto at 450 Potrero Avenue, San Francisco! I dealt with Denny Chen, the Assistant Service Manager to repair my vehicle after the right side was sideswiped by a negligent driver. Denny dealt with other person's insurance carrier and Fix Auto fixed my car and made it look new again (and even gave it a car wash and cleaned the interior!) I am very happy to recommend Fix Auto at 450 Potrero Avenue. Five Stars! read more

This place is wonderful to do business with. I needed my side-mirror and door replaced & fixed. They are easy to work with, they are good at communicating throughout the entire process. They took the time to answer my questions, never rushed me. They did a good job fixing my car; it looks and operates great! I will definitely return if I need repair work done again. read more

Fix Auto San Francisco - Potrero Avenue - Mirror broken, scratched and dented door panel - Body Shops Near Me - San Francisco, California

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You just run into a honest shop ever so often and Fix Auto fits that bill Denny is a straight up great guy and extended help when he didn't have to. Look up Fix Auto - Denny for all your auto body needs read more

Wonderful service! They are an authorized AAA Repair Facility, so they work directly with AAA and I didn't have to pay anything. My car looks great after the repair. I highly recommend. read more

Someone apparently tried to steal my passenger side mirror so even though the wires were still attached, it was hanging and flopping around as I drove. I tried but couldn't get it to stick on my own. Fix Auto got me an appt the very next day and fixed it in seriously less than 5 min. I would have happily paid $20 out of sheer relief but they insisted it was on the house and just asked me to remember them in the future. Done and done. Thanks Fix Auto! read more

This team was fantastic. We needed to replace our front and rear bumper. They knew exactly what they had to do for the next step in our State Farm insurance claim and were able to set up an appointment. We could still drive our car, so we didn't need an appointment right away. They called a Lyft to take me home after I dropped the car off for repairs. The repairs took two days longer than expected, but they were in constant communication with us. These people do excellent work, I trust them and will definitely return with anything else car-relayed. They are knowledgeable and helpful. I highly recommend this place for car repairs. Everything was done through our insurance so I can't comment on the price/ value, but they were honest, hard workers which suggests that they are honest with their prices. read more

This use to be a great shop. The people haven't changed but the service and follow up have gone down the tube. The clearly do not care abt customers that have been going to them for years and years. Will never come here again and will never send them business again. Plenty of other good shops in SF. read more

Excellent customer service and high quality work. Someone rolled back hard into my parked car on a hill and left a note for me to find. It was bad enough that they would have a guilty conscious not to leave a note -- it was not just a harmless ding. Their insurance covered it and offered their choice of auto body shops, however, yelp reviews were all 3 stars or under. I called two mechanics (one, by reference, and the other, the highest-rated on yelp) and they both recommended Sunny. My car is back two days early and looking fantastic! They assured me that if anything went wrong to just call them whether or not it had anything to do with the accident and they would "take care of it," considering what it was. One MAJOR BONUS, is that I also asked for a quote on how much it would cost to fix the scratches and dings on my rear bumper (nothing to do with the accident) separate from the claim, and they said it would be free (on them). WOW. This doesn't happen ever. It must be a sign that they love what they do. Support those with a passion for their work! read more

Fix Auto San Francisco - Potrero Avenue - Flawless work. 7/30/2014 - Body Shops Near Me - San Francisco, California

My car had its windshield cracked during an attempted break-in, which was such a bummer. Luckily I was able to take it in to Fix Auto Potrero, where everyone was so friendly and professional. They were able to get my car in and out in a couple of days, which was such a relief and much shorter than they initially quoted for time! They are all so customer-oriented, they helped me get to my car rental location after I dropped my car off and helped me return the rental car as well when my car was all finished. In a situation where your life is somewhat up-ended by a difficult situation like the loss of your vehicle, Fix Auto Potrero gave me great comfort and delivered a very supportive experience in the chaos of this bump in life. All in all, I would really recommend coming to Fix Auto Potrero for all of your vehicle needs, you will not be disappointed! read more

Our car was side swiped so hard the bumper was ripped off! This shop took the tow in Tesla and made it a priority to get it underway ASAP

This body shop is fantastic! Uin provided excellent customer service and really took great care of me. They provide top notch service, and the turn around time was super fast. The quality of the work they do is amazing. My car looks just like new. I would highly recommend Fix Auto SF! read more

Fix Auto repaired my Tesla after I was rear ended. Due to a shortage of Tesla parts my car was there for six weeks. They were great about communicating with me regularly regarding the progress of needed repairs. When I came to pick up my car they had detailed it including a wax job. I highly recommend this repair shop. read more

Worst customer experience ever. I went to this shop a couple of weeks ago with dents on my passenger front and rear doors. Danny promised that he will call me back in a week to let me know when to bring the car back, because he had to get an approval from the insurance and order the parts. It was been over a month and I have not heard back from him. Called and left multiple messages but never got a response. What a waste of my time. Stay away from this place!!!! read more

Excellent service, my car looks great after having been repaired. Denny showed me from the service perspective some settings - which gave me even more comfort that my car is in excellent shape now after having been hit by an ambulance. So glad to know where to take my Tesla if anything else happens. read more

My car insurance AAA sent me to this shop for repairs. Terrible experience, the person who inspected the car made a repair bill that was sent to the insurance company knowing it was not the right estimate. The shop couldn't take the car for 3 months and because of this they lowered the repair price knowing it's completely incorrect but this would now hold my repair procedure for a unknown time due to this inaccuracy in the price of repair. If your Body shop doesn't have vacancy and you are busy don't waist the customers time and create difficulties for the customer by adding more hurdles before the car repair process can begin. Just say sorry but we can't help because we are backed up and we are unable to do this for you. Don't make false car estimate repair bill and send it to the insurance company knowing that nobody can repair the car for that price. THE WORST EXPERIENCE EVER!!! WAISTED MY TIME and no repairs. read more

I damaged the passenger side mirror on my Tesla Model 3 backing into my narrow garage. Quick and easy, great service.