The staff was very nice but the time of the repair and the repair itself was disappointing. First I was told it would be ready on a Thursday. Then it actually wasn't ready until Monday afternoon. I went in on Monday and there was still a little more work to be done so I waited. I paid my deductible (I did the Geico express and don't recommend it because Geico never checked in) and when I was handed my keys I saw dried paint drips over the back liftgate of my car. I was told to bring it in so they could fix it but I literally have no time to bring it in and wait more days for them to fix this. It should have been done right the first time. Again, the staff was nice and accommodating but the workmanship was poor. I also got an aftermarket bumper on a vehicle that is only 2 years old. The car was still dirty on the inside too and they made me wait while they wiped it down (only after I mentioned it). Just wish it was done right the first time. I will take it in to get it fixed again because they have a lifetime warranty on their work but very disappointing. read more

I am very impressed. Raffi was honest and professional from the beginning. The staff was friendly and always acknowledged when I came in. Thank you for respecting my time. The side of the car had a deep scratch and they finished it in 10-11 days. It was great to get text message updates. Very clean job! I would go back to them and I would recommend it to friends & family. Great to have my car back! Thank you! read more

I always like to start with the positives. When I brought my car to Fix Auto my bumper and the frame of my car was all messed up. They did a great job with the body work! Unfortunately, this is where my positive review ends. When I arrived to pick up my car, they immediately had me pay my deductible before looking at the work done to the car. Once I was all paid up and they were ready to have me drive off. my first major issue, was that my parking sensors(half the reason I came in) we're still not fixed. They were ready to have me drive off with my car, without finishing the job, I paid them for. In addition of this, I was appalled with the condition I found my car in there were big white scratches all along the passenger side of my car, that was not there when I drop the car off at FixAuto Burbank. At this point, it was very obvious to me, the body shop solely existing to take checks from insurance companies and car owners, not to fix the car properly. The careless nature in which they treated my car, was unacceptable. If you need extremely basic bodywork, the shop is probably fine, but don't expect your car to be cared for properly during the repair. After 4 additional hours of me waiting at the body shop(and them sending ME off to Tesla Service, to finish THEIR job) finally my parking sensors were working right. The scratches on the other hand, they couldn't have cared less about. Seems like it was common for them to scratch customers cars. They buffed out what they could in front of me(only after I noticed the damage, that they were about to let me drive off with). Most of the remaining deep scratches were ignored, except the most visible one. That one they slapped the most uneven careless coats of touch up paint, clearly don't to get me out of there as quickly as possible(before parking issue was discovered). I frankly wish they at least given me the touch up paint to do myself, cause frankly a toddler finger painting could have done a more even and less messy job than their technician did. He literally had the corner of a cardboard box as his "brush" and just slapped the paint on it, ready for me to drive off, before it was dry, with other problems remaining on the car. I was extremely disheartened with my experience at FixAuto Burbank and Cannot recommend them to anyone, but especially Tesla customers. Your car will not be cared for...I am generously giving them 2 stars as they did do the bare minimum to get my bumper looking good, but there were too many issues at FixAuto Burbank to leave them a better review... read more

I brought my baby here (her name is Coupey) after we got into a little mishap on the 110. Acme was a certified shop through my insurance company and it seemed to have good reviews (not to mention it was close to work!), so Coupey and I gave them our trust. It started nicely. They agreed to fix my back bumper (outside of insurance - since the damage from my car ax was front end) for a cheaper price. But then they had my car for 16 days...they promised me 8 to 10 days at first...and they didn't call me with updates much - only one time in the beginning. If I wanted an update, I had to call them and find out myself. One time they forgot to call me back too. Anyway, my repairs look good - and it's been about a week and a half since Coupey and I have been reunited, and all is well so far. I just think Acme should step up their communication skills with their customers a little better...but other than that, I'd say all is good with the hood (literally). read more

On May 23, I conducted my own impromptu crash test with my 2009 Camry Hybrid. I mean, why wait for Consumer Reports to do it? Anyway, the front left of my car failed to bounce off an SUV, the left front wheel well was destroyed, the tire blown, and the driver's side door was knocked out of kilter. My insurance company has ACME on it's list of preferred body shops. (ACME also has a mechanical repair shop which I've used before and which has never disappointed. But, that's beside this point.) Today, 54 days after the accident, I got my wheels back. ACME did a superlative job with the repair which involved a lot of frame work. Finally, they also washed and waxed the exterior and thoroughly cleaned the interior before presenting it to me. It looks brand-new, drives great, and only lacks a big ribbon tied around it. (Of course, for an 8-page itemized repair invoice that totals $18,950.81, it had better look sweet. Lucky I'm insured!) The staff, including Edith that answers the phone and the brothers Joe Gezalian (Estimator) and Gary Gezalyan (General Manager) - there's a story behind the different name spellings which Joe is happy to relate - are enormously friendly and helpful. If I was fated to have this car cruncher, I couldn't have asked for a better experience to set things aright again. Why, I just may go out and smash-up my wife's brand-new Prius just to see the folks at ACME once more. read more

I would like to start off this review by saying Letty is so fun to be around! If I could sit with her all day while she worked, I would. That place would definitely crumble without her ;) My car looks absolutely beautiful after the work this place did! I was involved in an accident and for the most part my car only suffered cosmetic damage to the driver side. She looks brand spankin' new after the guys gave her a paint job and a detail. Everyone at this shop is so friendly, I would definitely recommend my friends to this place. read more

Fix Auto Burbank - My pride and joy after a fresh paint job, I can't thank these guys enough! - Body Shops Near Me - Burbank, California

I am giving these guys five stars and for good reason. This is a business run like any business should be run, professionally, with integrity, honesty and care. I will get into more detail. I was recommended to Acme by a family member who is a car fanatic. He has several cars he loves... I have one, my first car and I care about it a great deal. I was pretty upset when I had an accident ... mainly because of the damage that was caused to my car. In addition there had been some minor damage to the car in an earlier scrape that I'd been waiting on the manufacturer to get back to me on. When I went to Acme several things happened. First, they identified all the damage, told me how they were going to approach fixing the car and gave me options for the damage that couldn't be covered by my insurance company. I told them I wanted to fix everything and they gave me a time estimate. And here's the thing. Not only did they beat their own time estimate, when I showed up the car was as new. They went above and beyond in making sure that my car was maintained. That all the damage was repaired and I picked up a car that was cleaner, it smelt better than when I dropped it off. The guys there were also genuinely friendly. They remembered who I was, asked questions about me that related to my initial visit. The whole experience felt seamless. I've been back on the road with my car for a week now and I am still singing their praises. I don't write many reviews but, these guys deserve a good one. read more

Working in customer service I know what should be done and what I expect as a customer and Acme has met every one of those needs. They are by far one of the friendliest auto repair shops/body shops I have been to. I was "sandwiched" between two car about a week ago and my insurance recommended Acme. I was a little hesitant just because I've had bad experiences with shops my insurance recommend but Acme is by far one of the best. They called to set me up with my appointment for my appraisal and then kept me updated with everything that was going on with my car. When I picked up my car today I was amazed I hardly recognized it. My car looked brand new bumpers scratches were gone. They walked me thru the repairs and what they had done and I can say I am coming back because I have other things I want done to my car but the experience was by far the best. Thank you so much Acme read more

The staff at Acme Auto works are pure professionals! I brought my car for minor body repairs and they delivered. Joe took care of the paperwork and in less than a week my car was finished! They managed to honor my request by replacing original parts for my car without any hassle from the insurance companies. Chris is a talented body work specialist! He did the bodywork and painted my car to a mirror shine! It looked like a brand new car! I just want to thank them both for making my car close to perfect. They're a master of their craft! I definitely will recommend their facility to anyone who needs body work on their vehicle. read more

Fix Auto Burbank - Shinier than Darth Vaders mask! - Body Shops Near Me - Burbank, California

My first time at this shop. As soon as I walked in, they received me with a very friendly service. Was given a good estimate, then they called a car rental service to pick me up from their auto shop. In less than a week, I got my car back. My car was like new, neat work and they kept the original color my car had. I recommend this auto shop, beginning to end I was provided with a great service. read more

New name, same AMAZING service! Raffi and Joe blew me away with the most exemplary customer relations of any establishment I've been to. These guys will go out of their way to make your baby perfect again, insurance or not. My truck came back better looking than ever 4 days early! So stop looking because it doesn't get any better than this. read more

Great service!! Quick response, professional work ... what else you can ask for. I took my car there after my accident, they took care of it really quickly and the work was done faster than promised. They even handled my rental!!! read more

I took my car to this auto shop to get my hood replaced after someone scratched all over it and once I got my car back it looked great like nothing ever happened to it! Thank you guys for the great job! read more

Great customer service and amazing artistry in car repairs. I've been the victim of an accident twice this year and both times Acme has returned my car better than before I even got in the accident. They go above and beyond in washing the interior and exterior and detailing the car each time it's returned. read more

Exceptional service! After a tree fell on my 10-year-old car during a recent windstorm, FIX made my little Honda Insight look like new. Wonderful communication throughout the process and surprisingly quick turnaround time. I highly recommend! read more

Fixx Auto does a great job they had my car fixed before the quoted date. They did a perfect job. They were professional and direct. Mercury insurance uses them and I highly recommend them. read more

Recently I just got into a car accident so I was referred to this place who did an amazing job with my back bumper! I appreciate their time and effort for making my car look brand new! Thank you guys again! read more

Took my car in to fix my bumper and I was super happy with the customer service and price. Recommend to anyone in the area for a fast fix and reasonable prices! read more

These shoddy "repairmen" failed to fix my daughters car and failed to admit responsibility for it. Then after re-inspecting the car left everything in the trunk of the car. read more

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This place is FANTASTIC! A friend recommended this place, so when I needed body work done after an accident, I thought I'd give them a try. Joe and Harry were AMAZING! They were courteous, friendly and gave GREAT customer service. They got my car done on time, kept me in the loop with every step of the process. They washed my car before returning it, and told me if I ever had a problem to let them know, because having satisfied customers was the most important thing to them. I had a brake light out (totally unrelated to the crash), and they fixed that with no charge. THIS is the way customers should be treated! I promise I will be back whenever needed, and I couldn't recommend this place enough to ANYONE needing work done. Thanks again, Joe and Harry, for your great service! read more

My car got hit while it was parked at a grocery store. My bumper was scratched and dented. My insurance recommended this shop and I'm so glad they did. I am very satisfied with their work and service. The owner called me every couple of days to give me an update and an estimated day my car would be ready. I really appreciated it and really do recommend this place. read more

Lost a customer for life. Cannot recommend this location to any of my many customers or family members. If your job is to over see that everything is done correctly by your employees and you fail at that, then I cannot say your worth the return business. I took the vehicle to my uncles mechanic shop to see how well they did. Different bolts and random washers that were not from the factory were used to hold my bumper in place. Not being accountable for a mistake and saying the manager won't fix the issue or help even though you were responsible for the car being fixed correctly is a huge turn off and not worth my money or anyone else's. There's a lot more I could say about them but I think the one star speaks for itself. It would have cost you $100 (maybe) to keep a customer for life, but you chose to be prideful and arrogant and not except a mistake. read more

My insurance sent my car to Fix Auto Burbank on October 19th after an accident on October 17th. Fix Auto Burbank said my car would be ready on November 20th. It's now December 1st. They have given me nothing but excuses. They have had my car for 42 days and I'm still getting excuses. I wouldn't recommend this place to my worst enemy. read more

My husband was rear ended and the back of our car was damaged. We took our car to fix auto on Friday afternoon and by Wednesday morning, our car was done. The bumper came out beautifully. The paint was perfect, the installation was. You can't even tell the car was in an accident. When we picked it up, the car was washed, the inside vacuumed and dusted. They seriously went above and beyond. My husband was so happy with the work done. And it was even finished 2 day earlier then expected. Highly recommend this shop. read more

Took my car in for my bumper afterwards it was all done....it looked brand new! I highly recommend for anyone to go!!

Fix Auto is where I always go to get car repairs done because they are the best. They're trustworthy, organized, and efficient with their business. I was highly impressed with their level of communication. They do a very good job of keeping you in the loop with the status of your car via text message. The customer service is great too. The staff is super friendly and I feel like they have my best interests at heart. I was helped by Raffi and he made the entire process as smooth as possible. The most important quality of Fix Auto is that they are trustworthy. You can tell that they have vast experience and know what they are talking about. And they don't take advantage of you like many mechanics tend to do. I highly recommend Fix Auto to anyone who might need repairs done to their vehicle. read more

I have been there three times over the past few years. The staff are always extremely friendly and helpful. Their work is always top notch! This time it is unfortunately looking like it will be totaled. They walked me through everything that was going to happen and answered each of my five billion questions. :) read more

Fantastic work by Rafi, Chris and all! I had a completely bashed in bumper with my license plate completely caved in, and a partially busted fender. I came just to get the bumper replaced, and they did that, washed the inside and outside, hammered out the damn license plate and made the fender look good until I can get the internal issue fixed. Great guys with a great attitude, ABSOLUTELY reccommend. Friendly and fast as hell! read more

I was hit by an impaired driver from behind on the freeway. Fix Auto made my car look brand new. They were fast and efficient and such a pleasure to work with. They even polished my headlights so they look new even though they didn't do any repairs to the front. Highly recommend them! This was my second time using them and even though I hope not to be back if I need repairs I will be going to them again. read more

The first time I went here, Fix was recommended by Mercury. They did a fantastic job on my 2015 BMW! Communicated well and had the car ready early. So when I needed my car fixed again (drat!), they were my first choice. Joe was very helpful and once again, finished on time and car looked great. read more

Finding a trustworthy mechanic is hard and nerve-wracking. I had recently switched to new insurance and Fix Auto was on the recommended list and out of everyone on the list I went with Fix Auto, mostly because of the reviews. I was not disappointed. Honestly, the nicest car experience I have ever had. They were SOOOO nice. Like extremely patient, helpful and kind. They made sure my car looked better than when it came in. I have a small, used car and was hit hard on the highway. At first, my insurance was going to deem it a loss, but Fix Auto was able to work with them and get it fixed so I could get back on the road. They kept me updated along the way and even had my car ready before I expected. I am glad I now have a mechanic I can trust and will not be bringing my car anywhere else. read more

I actually used ACME a year or two ago and should have written a glowing review then, as they were a breath of fresh air in the auto body repair business. Edith is so great on the phone (and in person) and makes you feel comfortable from the outset. Everyone there is attentive and professional and straightforward about everything. Today, I came in to have them look at some parking lot scuffs on both sides of my car and they buffed out both sides for free! I can't recommend these guys highly enough. If you find yourself in the unfortunate position of needing a good body shop you can trust, look no further. read more

Kudos to Richard over at Fix Auto in Burbank. Repaired rear quarter panel on my z4, now it looks s better than new. Highly recommended!!!

I went to them because they were right down the street. They repaired some collision damage and I have no complaints. Very nice staff explained everything needed and dealt with all insurance issues. read more

After getting an estimate for $1500 at another shop I stopped here for a second opinion. They wiped the scratches off with acetone and then polished the 'damaged' area and it looked good as new in a minute! I really appreciated the honesty and efficiency of this place. read more

Been there a few times to fix different cars (apparently I'm a magnet for people to run into my car). Every time I've gone I've had great experiences and they've fixed my car and made it look new again. Friendly staff and I wouldn't hesitate to go there again and recommend this place to everyone I know. Thanks again Acme. read more

In sum: Friendly, honest, and thorough in assessment I came to Acme after rear-ending someone on the 10 and being referred by Amica insurance. My concern was a dent that seemed to be preventing me from opening the hood. Joseph at Acme cautioned me that if we forced the hood open, it might be difficult to close, which would be unsafe. He gave me very good advice about checking in with my insurance company to see about rental coverage so I'd be prepared for the worst in case we got the hood open and it was a mess. Luckily, it turned out that the dent wasn't the issue -- I just didn't know about pulling the release cable. Even through Joseph has spent about 30 min already helping me, he wasn't ticked off by the fact that I didn't want to fix the dent, after all. Many an unscrupulous car person would have taken advantage of my obvious naivete and spun me some story about internal damage, but not Joseph. Here's to honest folk! Note: This is on Verdugo Ave in Burbank, NOT Verdugo Rd in Glendale. Just in case you might have been confused like me. read more

This is my place to go! many years ago it was ACME auto body most staff have carried on with Fix auto along with the wizards of auto body lost for words to show my pleasure with Fix read more

I have used Acme Autoworks 5 times over the past 7 years. I have been in 5 accidents (only 1 my fault) with my BMW and all 5 times they have done an outstanding job! Joe is always awesome and Raffie who I met for the first was nice and managed to get a couple extra dings out of my door without cost. I highly recommend this auto repair shop especially for women, they are trust worthy read more

This was my first experience with a body shop, and it was incredible. Everyone is really helpful, and they even professionally wash/wax your car (including cleaning the interior) on its return. I had to replace a back bumper. My car actually looks better after the experts at Acme worked their magic. They even buffed out a few tiny nicks and did not even charge me. I also had a pretty tall request in asking for a 3 day turnaround. and they did it (of course different procedures will take longer). My car has a custom color on the body kit. They matched it perfectly. Good people, great business. Highly recommended. read more