Professional, friendly, and efficient. Replaced in-floor cleaning system valve kit. Would…read morerecommend!

No integrity and shady. After taking time off work to meet with Scott Hill, owner, to get an…read moreestimate for deck repairs, he also offered other services that we needed. After sending the estimate to only 1 Board Member of the Association. They refused to send it to the other 2 for review. I received a return phone call from Melissa who said they are retracting the bid. I believe this is an inside SCAM. I will be filing a complaint with the State of Nevada Contractors Board as well. Update: Scotts reply is inaccurate: 1 Awesome Pool Solution retracted the bid when it was requested to be provided to all board members. They are clearing hiding details regarding that bid from the rest of the board. The solution is to send the bid to everyone. Apparently there is something "Shady". Avoid this company at all costs. 2nd Update: Again Scotts reply is inaccurate. The main reason his company was contacted was for deck repairs. Therefore the comment "to pull a permit for work completed by another party" is false. No deck repairs have been completed by any company. This back and forth is proof they have no integrity. I will get to the bottom of this "shady" behavior or perhaps the State Contractors Board will do the honors. Please dont waste your time with this company.

I've had 4 pool companies over the years. Most were inept or dishonest. Caught one on my camera…read moresabotaging my equipment and then tried to charge me $1500 to fix it! Then came Puddle Pools. The service is absolutely top shelf! The weekly detailed report is emailed at the end of their service with photos and water analysis. They are super responsive and the value for what they charge is excellent. I can highly recommend them if you are looking for a new pool company.

Great company and it was a pleasure to do business with. My pool wasn't being maintained by my ex…read morehusband for months and turned into a swamp that even an crocodile would've rejected. Owner Matt and his tech Jesse reached out and took care of everything for a reasonable price. Wouldn't hesitate to use them again.

This car cut across cars already in the right hand turn lane and nearly caused a pile up with the…read morecar behind them when they slammed on their brakes and the cars in the right lane who were legally making the turn, who also had to slam on their brakes to avoid hitting them. I wouldn't allow such careless, reckless people anywhere near my pool or property

Scheduled my day around the pool consultation that I confirmed the day prior to service, only for…read morenobody to show up. When I texted the number to ask what the update was, I was told that the appointment was "removed from their system" then was offered to reschedule the original appointment for 4 days later. Horrible introduction to this company. Will not recommend to anyone.

We used this company to replace our pool heater. Jake was our technician, he was friendly,…read moreprofessional and helpful throughout the process. We let him know what we wanted and he handled everything, from purchasing the equipment to completing the installation. The job was done in just one day. We will definitely use them again in the future.

Last July, we hired Refresh Pool to resurface our swimming pool. The finish was covered by a 7-…read moreyear warranty and was also treated with the Microglass Plaster Densification Systems, which was represented as extending the life of the surface to approximately 10-15 years. Less than one year after the work was completed, significant discoloration appeared on the pool steps. Given the short age of the re-surfacing, we contacted the company and requested that the issue be addressed under warranty. The company informed us that they believed the discoloration was caused by pool chemistry and therefore declined responsibility for the problem. The company also suggested that a chlorine floater had remained on the pool steps for an extended period of time and caused the discoloration. However our floater is too long to hover over the step. Because we questioned that explanation, we sought additional opinions. We consulted staff at Leslie's Pool Supply. They advised us that, based on the information we provided, normal pool chemicals would not typically be expected to cause this type of discoloration. We also observed our pool service technician perform water testing, and the results were reported to be within normal ranges. While we understand that opinions may differ, we were disappointed that the company dismissed the warranty claim and attributed the issue to pool chemistry despite the information we obtained from other sources. We hired this company because of its reputation, warranty, and promises regarding the durability of the finish. Unfortunately, our experience with the warranty process has been very disappointing. We paid them over $24000- in this pool resurface project, including the upgraded finish and additional treatment that was represented as extending the life of the surface. Given the size of the investment, we were very disappointed to see significant discoloration appear in less than one year. This review reflects our personal experience.

Payless and get more! Chant it loud and proud so that the folks in the back are reminded of a funny…read moremarketing phrase of yesteryear, where the consumer truly felt like the service received is commensurate with the payment rendered. Nowadays, pay more and get less has become a far more common trope than people realize. Consider it a sign of the times; a blight in the era of post-inflationary prices, where the sticker shock still holds you hostage in your own home, twists your arm and makes you scream uncle until you forfeit over your credit card because your options are as limited as buffet choices in this town, but I digress. This isn't a review about spoiled imitation crab cakes and all you can eat Doritos at The Feast (or was it The Beast?), but instead, it's about three guys doing the lords work and saving Vegas pools one acid wash at a time - spoiler alert - (whispers) they do SO MUCH more than just scrub plaster and blast tiles. More on that in a bit. Payless Pool Service became a family favorite, so-much-so, that we've used their service a handful of times in the past year and we don't plan on using anyone else to come near our pools. Jaded pool guys with a bad tan and every other word uttered being "bruh" is not part of the Payless credo as these classy chaps exemplify the professional attitude you come to expect from a family run business. With Steve running point and Danny and Diego on the wings grinding away calcium buildup on tiles and plaster, you can rest assured that you have experts that are committed to getting the job done right the first time. Let's start with the initial call. Steve promptly answered and said he could stop by the next day to assess the condition of my pool. Upon arrival, Steve took some measurements and asked if we'd like to also sandblast the tiles, as the calcium buildup was enough to start our own cheese farm. He showed us some pictures of the work his crew had done in the past and it didn't take much to convince us that along with the acid wash, the tiles DEFINITELY needed some much-needed TLC (see photos and compare for yourself). As far as pricing goes, I personally thought the quote was more than reasonable for both mine and my parents pool, especially when you consider how much work these guys did in the span of a few days. Not only did Diego and Danny sandblast the tiles back to 2004, they even made the plaster whiter than Erik Estrada's smile. Additionally, I had asked Steve if they could install a new vacuum side port, and without hesitation he said, "not a problem, we'll take care of it." (gasp!) Come again? You'll take care of it and not nickel and dime me!?! How refreshing that there are people out there willing to go above and beyond for a job, which just tickled my heart. It's the small things/gestures which makes a business shine in the eyes of the customer, because it's such a trivial thing for them that it didn't require a separate quote. Same with Diego when he finalized my parents' job. They just purchased a new Zodiac MX6 vacuum and needed help with the initial operation. Without hemming and hawing or hand-wringing or face contorting, he said "SURE!" took the vacuum and its hoses out of the box and showed us step-by-step how to get the most out of it over time. These guys are such a delight to work with that I think the three of them should hold a TED talk for a lot of other contractors and service technicians in the valley on how to exhibit a professional demeanor, while still remaining affable and relatable to your customers. Kudos! Total time was no more than three days from drain to fill on both pools, which is about the amount of time it took you to read this Yelp! review, right? ;) Additionally, Diego returned and balanced the chemicals, took care of cleaning the pool filters and vacuuming up the remaining sand left behind. Payless also covers a whole litany of other services for your pool. We even asked about re-plastering and resurfacing the Kool/Cool Deck at some point in the future, and along with our initial encounter with Payless, they even repair old Jandy Valves. If you're looking for someone that values your time, gives you top notch service and isn't trying to bleed you dry with outrageous pricing that is so prevalent these days, please consider giving Steve and his guys at Payless a call for a quote.

Steve was great to work with. He communicated clearly and repaired my broken pool cleaning system…read morecorrectly on the first attempt. I highly recommend Payless Pool Service!

We recently had our pool remodeled by Trident Pools in Las Vegas, and we couldn't be happier with…read morethe results. They completed a full renovation for us including new plaster, new tile, deck work, and new lights, and everything turned out great. They began the project on schedule and finished on time as promised. Scott, the owner, was great to deal with throughout the entire project. He was easy to communicate with, professional, and made sure everything stayed on track. We would highly recommend Trident Pools to anyone looking to remodel their pool in Las Vegas.

Moving to Las Vegas we were a little nervous about finding trades people that we would value…read morehighly, recommend, and refer. We bought a place with a pool that needed replastering, and having never owned a pool in Vegas, we did a bunch of research. I can't tell you how pleased we are to recommend Trident Pools. This company exceeded all our expectations. Estimating, Demolition, Replaster, Tiling, all went super well, with precision and quality. The price was reasonable and justified. The crew on the pool demolition had some serious commitment and HUSTLE! We were blown away. Besides the replaster and new tile, we added an auto filler and where they cut it in, the deck looks just fine there. Super happy.

Professional, experienced, and reliable Pool plastering. Otto came out on time, measured, and sent…read moreme a quote. Gina walked me through the process and answered all of my questions with a quick response time. Compared to other companies called for quotes they were the only one that showed up as scheduled and offered the best price. They removed the rusted re-bar that surfaced and did a cut out to resurface for durability. They started and completed the job as indicated. Started on Monday and completed by Friday morning. Workers ( Manuel, Jose, Aurelio, Francisco and the entire team were courteous, took extra care and left the area clean. I would highly recommend to anyone needing to resurface their pool.

We had our pool replastered, existing tile bead blasted/cleaned, step marker tile installed and…read morelighting system replaced with Peak Pool Plastering. Everything was outstanding. The price was very reasonable, they were prompt, professional and communicated every step, every day. The work crew were friendly, and cleaned up every day after their days work. We were given a work schedule and work was done exactly as scheduled. The outcome was beautiful. Gina (Office manager?) was very friendly, communicative and accomidated questions, design changes, payments promptly and cheerfully. I've recommended them to all of my friends with pools.

They were recommended to me by a friend, within just a couple days of contacting them, they were…read morealready out fixing my pool. I would rate higher than 5 stars if possible. Very friendly and professional as well.

Used these guys for two separate houses. First house last year they did decent and moved quick so I…read morethought I'd use them again. My personal house I'm not happy about a few things. The main thing is the rock wall. The job they did started rusting in under a month. Then the attempt to water seal the concrete left an eye sore and also dripped into the pool and on the tiles. I had to fix all of that myself because the more they tried to fix things the worse it got. The pipes for the waterfall leak inside and behind the wall causing white streaks everywhere. And in terms of time to complete, it was not great. Took nearly a month and a half because they would sometimes not come for a week at a time often without communication for days on end. The overall construction of the rock wall is not good or what was advertised in the quote. It looks very amateur and the structural issues will ensure that I will have issues now and down the line. I had to intervene several times and it still missed the mark. On the good side their prices are competitive and basic plastering and tiling seems to be alright so far, but I wouldn't use or reach out to them again. Nobody should expect their pool to look like this weeks after paying for a remodel.