Highly recommended for the coastside. Large 75 gallon water heater blew up middle of the night. Called the next morning and had guys here within hours. I called three companies and Five Star was the only business that actually requested pictures and gave me a real quote. The other two quotes were both over $2000 more expensive and would be two or three days away. This included made in America Bradford White tank. When the work was being done had some extra plumbing due to broken valves and was upfront and very reasonable price. Great experience. read more

SCAM ARTISTS . DO NOT HIRE THIS COMPANY. NO VALUES at all. If I could zero stars I would . I contracted out to 5 star water heaters to repipe my whole house . Service was fine . But less than a year after getting the repipe I got a leak in between the walls . I tried contacting Soa the manager more than once . I called and left messages 3X , texted him and even emailed him over a course of 4 or 5 days to no avail. I got hold of Oscar his lead plumber and told him about the leak and to tell Soa to come and look at it and fix it since it has been lass than year . I got nothing but the silent treatment. No o e ever came out or responded. I had to take care of it on my own and hire someone else to come fix it . This company is a scam and Soa is a scam artist . DO NOT HIRE this company . They will take your money and not help you out if something happens to not work properly. I am really disappointed with this company . Soa does not preach the values nor does he stand behind his values that he mentions on this Yelp website. He will not honor his work . I work on the peninsula and I will tell people not to hire this company at all. You should have called us back and took care of your work that you don't stand behind at all . SCAM ARTISTS. NO PRINCIPLES at all . Damaged my sheet rock , baseboards, wooden flooring , and mold behind my desk drawers read more

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Fair pricing and prompt service. They did the original install and helped us out again when the gas valve and chamber sensor failed.

Amazing service delivered super promptly! Our hot water suddenly stopped running. I requested service at 7 am and they pretty much got back to me with availability. Because our water heater's parts were not available in hand, they had to look for the parts in the warehouse. Throughout this process, we were given updates so that we could plan our day. We have a toddler so it can get super uncomfortable if it interferes with his routine. The service person gave us a thirty minutes heads up and came on time, fixed our heater and set everything correctly and there was hot water after twenty minutes. We even gave our toddler a bath before his night routine. It turned out super comfortable and a great value for money. They even accepted our payment on Zelle which was super convenient. Five star water heaters is now in our list of folks who we can depend on for our future needs! read more

Great company. I highly recommend this company. The manager was helpful and kept us informed. Soa came out and worked on our water heater on Christmas Eve. He was courteous and informative. After fixing our water heater, he suggested we contact the water heater manufacturer to secure another part under warranty. Upon receiving the part, Soa came back installed the item and waived the service trip fee. Great honest company. read more

I have been using Yelp to find contractors. So, I felt the obligation to review my experiences for others' benefits. I will simply put the facts here, instead of my opinions, for your own judgement since I felt the best reviews helped me were those just telling the facts. I had contractors check on my leaking water heater. FSWH gave me an email with a quote $100+ lower than another one covering two more small jobs which I did not think absolutely needed. So I went with FSWH since my out of pocket would be lower. A guy came on time and quickly finished work. It was not a hard job and I could have done it by myself if I could have yanked out the old unit on my own just like the guy simply pulled it down from the stand without caring much about the stand. In general, it was fine with the work done and I would have rated 4 stars until the tech was charging the bill in the end. He said it would be the quoted total plus tax. I was a bit surprised and asked what tax. He said you buy the heater just like you buy others in stores and you need to pay tax. I said why it was not listed in the quote but he said they had assumed I would have known since people need to pay tax for everything. Anyway, I paid what he asked for at the time. Afterwards, I pulled out my old bills for contractor work, since my impression was different, and confirmed I never paid tax even in case of something installed. It had always been paying exactly what quoted. I checked around with friends and they told me it should always be just paying the quoted. If they collect tax, they have to include it in the quote. Quote is quote and it is all what you need to pay. They can not collect tax if they don't have retail license since they will have to submit tax collected accordingly. Basically I was told they were cheating. I was even led to the board's regulation code which clearly states additional tax should not be collected when clients get a quote for the overall job explicitly using plumbing as example. I exchanged emails and messages with the manager (Soa) and asked for refund. The manager firstly claimed the tech told me about tax on arrival. But I did not hear anything about tax until making the payment. If they would collect tax, it should have been listed in the quote instead of verbally on arrival. Also, what value was the tax based on? They sent me an email to show taxing me by 9.88% (my local rate) on the quoted total. Since that number does not meet the actual amount collected, they even said a "discount", which we never discussed any discount in any way before that, was applied to come to the number. Since the quoted total covered both labor and parts, they cannot claim no charge was for labor at all. When they "taxed" on the total, it meant they had taxed for labor which is illegal. After 2 weeks of back and forth, they agreed to issue refund pending for approval from manager who was said to be on vacation. After another 2 weeks of my checking and reminding, they issued the refund. So, I removed 1 star due to a lot of efforts spent in getting the refund. I am rating 3 stars since I did get refund and the work itself was fine even though not super. Fortunately, I did not need to get a lawyer, covered by my legal plan, involved. read more

Highly recommend FSWH. we had a leak in our water heater and FSWH was prompt in their responses and also had the most competitive quote. Soa came by and was very considerate and answered all my questions. He was able to replace our old water heater and have our hot water back and running in two hours with no issues. read more

Incredible company. I had an emergency situation on Sunday. They came out right away took care of everything. The crew was nice clean and professional. I highly recommend them for any water heater needs. read more

We were having issues with our water heater and had been without hot water for 3 days. Mind you we have insurance coverage on our water heaters. We had 2 different technicians come out to diagnos our water heater and still no resolution. Becoming very irritated and frustrated with The whole situation I decided to take matters in my own hand I came across FIVE STAR WATER HEATER on yelp and seen a lot of great reviews so decided to give them a call. I spoke with Soa and he was very professional on the phone I explained to him what was going on and how we haven't had any luck with our insurance company. He was able to squeeze me in that same day to take a look at our water heater,right away he knew it had to be replaced Soa was very knowledgeable and efficient he told me what the cost would be before moving forward with the job. It took no more than 2 hours and we finally had hot water. If your looking for someone reliable and quick give Soa a call you won't be disappointed. They also have great prices because I called around to get different quotes, we all know water heaters are not cheap. Thank you Soa and FIVE STAR WATER HEATER I'm going to tell my whole family about you. read more

Great service, prompt response, reasonable pricing, and friendly staff. Would recommend

Like most people, we only think of our water heaters when we have no hot water . Mine went out one evening and I contacted Five Star Water Heaters. They came out in a timely manner and explained the issue and that I would need a new water heater. They immediately ordered a new heater for me and scheduled a time that worked for me. They were careful to protect my interior of the house and installed the new Water Heater in a timely manner. The installer was very professional and explained the installation process throughly. I appreciate their honest work and would not hesitate to use them again. read more

These guys are great. I needed to haul out a 20+ year old water heater on the top floor and install a new one up to code. Gave a reasonable quote on the phone and they were here a few days later. Completed the job quickly and thoroughly. The Tech was a pleasure to deal with and explained everything clearly, and I would not hesitate to contact them again with any water heater needs. read more

The name says it all! Five stars! I had a thermocouple assembly go out on my water heater and I needed to get it replaced ASAP and didn't want to shell out for a new water just yet. Five Star Water Heaters had a technician out to my house the same day and the water heater up and running with no issues. I can't say enough about the really helpful and friendly technician, Soa, and the price for the work was very reasonable. read more

We needed our water heater replaced and I talked to, and received quotes from about six companies. To get our water heater up to code, we needed to run a pipe to the outside and this drove most of the quotes pretty high because it required some crawlspace work. FSWH was one of the last companies I contacted. They gave me a competitive quote based on photos I texted to them which was very convenient. I had them come out to assess the new pipe requirement and crawl space issue. They still came out with the best price of everyone, and found a way to feed the pipe through without having to access the crawlspace. There were five other companies that didn't think of this! Soa came out to finalize the quote and upon my approval, was ready to install the water heater that day. He was a nice polite young man and did a great job. We highly recommend Five Star Water Heaters! read more

Five Star Water Heaters is the best!!!! I recently moved and my new place only had lukewarm water! For a day and a half I called various plumbers (about 6) and only one got back to me! He only replaced water heaters, didn't fix them! My daughter found Five Star on Yelp, and they were AWESOME! They came right out and fixed the problem, which was the thermostat. They guys were so sweet too! They made sure all my facets ran with hot water before the left! I would HIGHLY recommend Five Star to anyone!!! I know if I ever have any problems again, they will be the first ones that I call! You rock Five Star!!! read more

Five Star Water Heaters delivered on the promise of their name. After my 20y old Kenmore water heater started leaking, I requested a quote for a replacement through yelp and sent a few pictures of the previous installation. I quickly received a quote and also got competing quotes in the same range, but what sealed the deal was the same day appointment and the frank conversation on replacement options. In the evening I had a new water heater and hot water again. The total was less than what I expected based on my previous installation 20 years ago. read more

They did a great job. Estimate was easy as I sent a photo from my phone and got a quick quote, which turned out to be less than other on site estimators. Then Soa came and did a tremendous job of replacing our old heater, cleaning up, and hauling away the old one. Highly recommended. I would start here when looking for a water heater replacement in their service area. read more

Great ! Soa and his helper were most excellent. Showed up, got right to it, quick ! ..and obviously very good at what they do. Very polite, thorough, and just plain awesome. I will use them again in the future. Five Stars all the way !! Thanks ! read more

Sao arrived within the timeframe provided. He answered all my questions and he was very professional. The job was done as he had quoted it. No surprises. Sao did a great job! read more

Made a call and Soa came out same night.. Came back the next morning and fixed the leak on my water and heater followed up via text all weekend to make sure everything was ok!! If u need water heater work these guys are def the guys to call!!! Ed read more

Great experience from beginning til end! They were able to provide a quote based on detailed photos of my existing water heater setup which I texted to them. The were very responsive over the phone and via text. Installation went smoothly. Soa gave me a call before leaving his prior job and arrived within the agreed upon time slot. He was very professional and courteous. He took the time to explain the type of maintenance I should perform and made sure I knew how to operate the unit. He also followed up afterwards to ensure the city inspection went smoothly, which it did! read more

We had an excellent experience with Five Star Water Heaters company. Soane came to our place at promised time and saved us from cold water shower. We plan to update the heater itself in near future and definitely will ask this very company to help us with getting and installing a new equipment for us. Than you again! read more

Our water heater gave up over the weekend. Typically these things happen unexpected. I contacted a few repair companies but decided to go with Five Star Water Heaters. I am glad I did. They were able to accommodate me on the same day and rescheduled their techs. A replacement heater was provided within a few hours. The tech did a good job and paid attention to detail in particular safety of our installation. I am glad to have chosen this company and can recommend them. Price was fair in comparison to others. read more

Our water heater broke down on a Sunday. We got several quotes and Five star Water Heaters was the less expensive. The communication was excellent, very detailed and with a good advice. We got a quote in less than an hour and an appointment the following morning. It was President day! Soa showed up on time, had a quick look and offer us to have a new water heater replaced in a couple of hours within the price range annonced on Sunday. Two hours later the job was done and all was cleaned after. They took care of the warranty and we received a confirmation the following day. Nicely done, highly recommended! Not a day without a hot shower, Thank you 5 Star Water Heaters! read more

Well what do you do when your water heater stops holding water on a Saturday morning? You start calling folks (yes, I used yelp to find local businesses) who say they will get back to you quickly and fix it. Five Stars was the *only* company that called back within 5 minutes (or so, definitely less than 10) and could be here about an hour later. The person they sent out confirmed the need for replacement, quickly provided an estimate, and got to work. My experience shows 5 Star to be professional, courteous, and efficient. They also stand behind their work. One of the new solder joints developed a small-misting leak and someone was quickly sent out to effect the repair. No problems since (over a week ago now). As an aside, only one of the other local companies (I called five, most advertising a reply within 10 - 30 minutes) got back to me, about 6 hours later and well after I had running hot water. And yes, I did call WHO. They actually answered the phone rather than my having to leave a message. The problem was WHO could not send anyone for more than 24 hours! For many reasons I am glad they couldn't because I am much happier with the service I received from 5 Star. Shop local whenever you can. These good small businesses need our support. read more

Saved us from the cold! Soa picked up my call right away and squeezed us in the same day. The technician was very knowledgeable and took the time to explain the problem and go over my options with me. Everything was very professionally handled and we're back in business with hot water. He did a nice job of vacuuming the area and restoring the water heater, cover, and strapping to its original state. Very fair price too. Will definitely call them again in the future. read more

Another 5 Star review here. I gave them a call because my water heater was acting up and while it was still under warranty, the manufacturer wouldn't be able to get parts to me for 3-5 days. Sao came out within 2 1/2 hours and repaired the heater for less than I would have paid for just the labor from a competitor after receiving parts from the manufacturer. Sao was prompt, explained what he was doing, waited for 3o minutes after he was done to make sure everything was working right and even followed up the next day. Great guy and great company! read more

No wonder they are called 5 star! They are amazing! My water heater leaked, I called couple of heater repair co, they gave me appointment next day, these guys came in one hour and in an hour and a half or close to it, I had new heater installed. WHAT A SERVICE! Technician was super knowledgeable, new exactly what to do, fast and officiant. I was delighted with the service! Definitely 5 Star company! read more

I discovered that my old water heater was leaking late Saturday morning. Based on other reviews, I called and spoke immediately with Soa. He listened to the issue and said that he could be at my house that afternoon. He arrived right within the time window promised, and even provided me with a update call that he was on his way. He assessed the situation, gave me a quote explaining why the unit needed to be replaced, and the required work to be performed. He reassured me that he could have the new water heater picked up and fully installed within a couple of hours. And he did! I found Soa to be very professional and highly compentent. I would definately recommend him and 5 Star to anyone with a water heater issue. read more

Just finished having my new 40 gallon tank gas water heater replaced. It was was 28 years old and had sprung a leak. I got my money's worth, but the end had come. Not only was the service on time and the work done fast, but Five Star was the lowest quote I got, $400 less than the highest. Although, I am counting on never needing them again, they have my highest recommendation. read more

My ten year old 50 gallon water heater sprung a small but significant leak late Friday evening. I've not had the joy of replacing a water heater, so did a bit of online research Friday night and submitted a quote request via Home Advisor, which resulted in referrals to three water heater / plumbing repair firms. Saturday morning around 8AM Five Star left me a message responding to the inquiry. I phoned back and Soa asked for some details regarding my installation and asked me for a photo of the current installation (I have a recirculator which could complicate things). I gave him some specifics regarding the model I wanted and he promised to get back to me with a quote. Fifteen minutes later he called back and gave me a firm price (including the water heater) which was fully competitive with other firms I eventually asked for quotes, and assured me they could replace it that afternoon (Saturday). I gave the go-ahead; a few hours later Soa called to say they had vehicle problems and could they come in the evening. I told him that wouldn't work for us, and he said he'd find another way to work around their issues. He showed up that afternoon in his personal vehicle with the new water heater. In two hours he efficiently removed the old one, installed the new one, and kept me informed on how progress was going and answered my questions regarding operation, and was done and gone (with the old water heater) by the time he had promised. As a new firm I couldn't find any online reviews for Five Star other than the three five-star reviews they got from Home Advisor customers, so I was a bit skeptical relative to the many other firms with lots of history, but I was impressed by Soa's diligence during the quoting process and by his commitment to getting the job done as promised in spite of the issues with the company van. Based on my experience I'm sure Five Star will build an excellent collection of positive online reviews. read more

Soa was awesome! I called him and let him know the issues that we were having with our water heater. He talked me through everything and was incredibly fast! He even gave me the piece of mind that I can call at any time down the line of for whatever reason I have an issue. He quoted me a great price as well! Wouldn't go with anyone else. Soa is the BEST and I highly recommend giving Soa a call. read more

Great service from Soa who answered the phone and Jr who did the installation , very professional and helpful, recommend 100 %

Junior and Soa were great! We came home to a leaky water heater and water all over our garage floor. I quickly called places based on reviews and came across Five Star! Soa was able to look at photos I sent him to help me turn off the water to our tank and got someone to come out that next morning! Junior came and was excellent at explaining the problem and the different pluses and minors of a tankless and two kinds of traditional heaters. He installed the new one within a few hours and we were back in business with a hot water! Thank you!!! read more

My water heater tank was leaking. These guys were able to come out and give me a quote that very evening, ordered the tankless heater the next day, and installed it the day after. The service was fast and courteous, and the price was much lower than competitors'. We are happy with the result, thank you very much!! read more

My 12-year-old water heater was spewing out rusty water so I decided it was time to replace it. These guys returned my call within 5 minutes, were able to give me a rough quote over the phone, and sent someone over the same day to give me a quote and do the installation. The price was very fair given the speedy and competent service and the fact that Soa had to carry the water heater down two flights of stairs! I chose Five Star over my regular plumber because Five Star gave me a choice of either a Rheem or Bradford White water heater. I chose the Rheem after reading online reviews of both. (My regular plumber offered only a Bradford White and wanted to charge me $500 extra for carrying it down the stairs. I will continue to use them for other needs but I am so glad I found Five Star for the water heater!) read more

Excellent experience. We had a gas leak coming from the water heater control valve, and another highly rated company told us that they wouldn't be able to help us for several days due to needing to order extra parts. We were a little panicked, as it's a big pain not to have hot water with two young kids in the house. Soa came to our house within 24hr of my initial phone call and repaired our water heater quickly in the same visit. Really appreciated the responsiveness and follow through after the repair. Would not hesitate to use this company again for all of our water heater needs. read more

My water heater failed last Thursday during the heavy rains and I needed it replaced ASAP. I found 5 Star on yelp and gave them a call at 6:30AM, they were very accommodating to my schedule and Soa showed up as promised at 8:30. He replaced my tank water heater with a Noritz tankless. He did a phenomenal job and communicated well throughout. His work is very clean at an extremely reasonable price. I would definitely call him again for any water heater replacement or repairs. read more

Excellent experience with the service provided by Five Star Water Heater Company. Soane was highly experienced and professional. He explained the issue and answered all of our questions. He arrived within the time frame as promised and repaired the water heater for a very good price compared to other companies out there. I will definately be contacting Five Star Water Heater for all of my water heater issues. I highly recommend Five Star Water Heater. read more

Monday night, nothing but cold water! Tried relighting the pilot, but the pilot kept going out. Good thing there was no external visible water leak. Used Home Advisor to find a reputable water heater specialist. Five Star texted back right away and when I called the next morning (Tuesday), they were able to give me an appointment for the same morning. Fuiva showed up with another nice technician. He opened up the water heater and gave us some good news. The tank was not slowly leaking internally (would have to replace the whole unit), as another plumber informed us earlier the same morning. The guys had the parts on board, gave us a quote, and we were done during our appointment window 10-12. He even went the extra mile and told us that our water heater was still under warranty and we could place a claim with the manufacturer. He even got the phone number for us to call! Great service! Super nice guys! Would definitely recommend Five Star to anyone! read more