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    Five Star Towing & Transport

    3.0 (23 reviews)
    Open Open 24 hours

    Services - Five Star Towing & Transport

    Vehicle towing

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    Overcharged

    This review is regarding the 21880 Donner Pass Road location. On 05/04/2024 due to the unexpected snowstorm, like other motorist, I was trapped on I80 leaving Reno. After being on the freeway over five hours and CHP clearing paths, I knew it was best to try and get off the mountains before dark. I saw the Five Star Towing & Transport tow truck and spoke with Isabel about using their services. Yes, I expected for the charge to be a little more than usual. However, $770 to tow a car less than 30 miles "Unbelievable". The price gouging is ridiculous to say the less. I will say, the service provided by Isabel was a blessing. This young lady handled the weather conditions like a true champion. I was recently in a car accident and suffer from PTSD. Isable had no acknowledge of this yet, she asked several times how I was doing and even apologized for the weather (something out of her control). She deserves her own towing company as the effort she placed into keeping a stressful situation calm was much appreciated. One star for the towing company but 10 stars for Isabel.

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    4 months ago

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    26 days ago

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    7 years ago

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    3 years ago

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    4 years ago

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    8 years ago

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    Tabatha B.

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    9 years ago

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    Ask the Community - Five Star Towing & Transport

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    Colfax Garage-AAA Towing

    (14 reviews)

    I'm assuming this was the towing company AAA sent to help me. It was Thursday night before Memorial…read moreDay. I had been driving for 3 hours already, from San Francisco, when I blew out a tire (front left, driver's side). I was on Hwy 49 just south of Grass Valley, where the highway is a single lane in each direction and barely any shoulder. Definitely not a safe location to change the tire myself, plus it was 5:30 PM - rush hour - with a steady stream of cars whizzing by. Anyway, the dispatcher (in Miami) was concerned for my safety and was very thorough, calling me back several times to makes sure she had all the details correct. The AAA truck arrived in about 20 minutes. The driver/mechanic put my spare on and I was on the road again by 6 PM. He suggested that I try nearby Les Schwab to get a new tire, since i was heading onto unpaved roads camping in the Sierra (unsuitable for my dinky spare tire). I was in luck - Ken at Les Schwab was still there at 6:07 (even though they close at 6 PM) and kindly sold to me and fitted a new tire. It was such a great price, and great service, I went back to Les Schwab (in Rocklin) two days later and got three more tires to match! I am especially grateful to AAA for keeping me safe, for their prompt service, and for the excellent referral to another local business. I've been a AAA member for 15+ years, and I couldn't be happier. Thanks, AAA!

    HORRIBLE!!! DO NOT GO THROUGH THIS COMPANY!! Too many other tow companies that you can contact!! If…read moreI could give ZERO stars, I would!! My son's car battery died overnight and he called AAA, whom sent this Tow Company out to service his vehicle. The guy, Sam, had NO TOOLS to take the nuts off of the battery cover and proceeded to pull the cover off, breaking the piece where the cover was held down by said nut. WHAT TOW TRUCK DOESN'T CARRY A SIMPLE TOOL KIT??!!!! Besides not being professional, he was rude about it!!! I have NEVER had a bad experience with any tow company before today!! Unacceptable!! Also, I called the phone number on the side of the truck, spoke with the dispatcher asking her to have the manager call me back regarding this incident....I have yet to hear from him!

    Five Star Towing & Transport - towing - Updated May 2026

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