Monica Bean! Very professional Prompt great customer service!…read more Self storage is a great place to store your belongings!

Long-term renter tip: To avoid having fees randomly doubled, prepay to lock in a rate. If you're…read morewithin 5 months at least of renewal, they'll double your rates for next renewal so you'll have to prepay again no more than 6 months prior to next renewal. It's a cat and mouse game. Other than the rate game, it's a pretty nice place, clean, nice people, secure.

Burnsville location. They raised their prices right after they took ownership. We had a small unit…read more5 x 15, and they raised the price 75%, from $60 to $105. I'm not the only person they did the same increase to. We have several other units and between them, they were raised $175. a month. So with this unit added on, the amount raised totals $220 each month. We don't have extra money on a fixed income, Social Security. We haven't met the new crew yet, but we were always treated good and with respect from the old crew, especially the hired help Lisa more than the managers. We saw her more often, and she is an asset to the company. The previous manager Mike wanted to keep us as clients so they didn't apply as steep a raise when prices went up. The new owners raised everything all at once, taking money from food and needed prescriptions. I guess they don't want to keep the older dependable clients who have been there for years. There is always the fear of being told to leave because we complained about the price increases

The manager is super nice, very helpful and has high standard but her staff is quite opposite. Once…read morea staff member was driving through the lot at over 30 mph and nearly hit our family in our vehicle as we came out of one of the tunnels. Most of the time the staff parks in the tunnels, or they park trucks in the tunnels blocking the tunnels and storage units entirely. At least 75% of the time my unit is difficult or impossible to access.

Total dump!! Do not use this place!!! It's supposed to be climate controlled but it is damp and we…read morefound mold in the unit. And they have mice!!! Also, it's a total bait and switch deal. In three months the price doubled. The manager there is so rude and basically said "not my problem". DO NOT USE THIS PLACE!!!

Owners not to be trusted. Without my knowledge they got…read moreinto my storage area, cut out a wall and installed a second door to my storage area. (This was done to an entire group of storage areas.) This meant moving some of my stored and neatly arranged items out of the storage area while they were working and then moving them back into the storage area wherever they fit as some of the space was taken up by the new door. I was only called after it was all done to get a key for another lock. I questioned whether there could have been theft or items broken during this remodel. The owner didn't care. I asked why I wasn't notified about what they were going to do. He said they had the right to do the remodel without my knowledge. Another time they didn't have a digital copy of my rent agreement so they locked me out of my storage area until they got a digital agreement signed from me, even though I was paid up and had the hard copy I originally signed. I also second all reviews about frequent and 10% + rent increases. Oh and don't forget to give them a timely copy of your rental insurance agreement each year as they will slap a fee on for insurance without any second warning. This is not a criticism of the staff which I didn't have any problems with. In summary, you and your possessions are beholden to storage areas, who can raise rents and do whatever they want. They more or less hold your precious possessions for ransom.

I recently vacated my storage unit and reunited all my "treasures." North Star served me well for…read morefour years. There is great security here and I never felt like my possessions were in danger of being damaged by weather or being taken by thieves. Not only do you need a code (that you set yourself) to get in the gate, you also need a different one to get in the building itself where I had my things stored. The customer service here is outstanding and very professional. I never had any issues with trying to get in touch with someone on the rare occasion that I needed to. The storage areas are clean and very well lit and maintained, and it's one of the more reasonably priced facilities that I was able to find. Would highly recommend these folks if you are in need!

What a fantastic storage facility! I had a large unit there for about two and a half years. During…read morethat whole time, they never raised my rent! Due to the top-notch security system, I never had any problems getting access to my unit. No one ever broke into it either. The system is set up where you have to input a unique personal code to even enter the property. Nice little protective measure, right there at the street. Then you drive to your unit, which can be either indoors or outdoors. Mine was inside, because I wanted a warmer, drive-up space for all my stuff. Having the car parked inside--right next to the unit--is very convenient. There are other features that keep everything secure. For example, the doors to the building housing the indoor units will not open unless a valid personal code has been input at the entrance gate. Also, the unique personal codes are linked to specific storage units. So you have to unlock and enter your unit, or else the system will alert an on-site employee. Translation: anyone who is not authorized to enter the property will be unable to gain access to any storage units. Even the people who have legitimate units can only enter their own particular storage spaces. Speaking of security, there are surveillance cameras around the property and inside the buildings. A little redundancy there, but additional layers of security and protection are always reassuring. And you can use your own lock, whatever you prefer. One unusual feature is that the buildings are tucked into a carved-out area of a hillside. That shields everything from the prevailing weather patterns coming out of the north, northwest and west. This makes for warmer conditions. Even during winter visits to my storage units, the 'icebergs' in the wheel wells of my car would start melting and fall off. This facility is situated right on the edge of a large commercial area that contains just about every type of store or restaurant you might need to visit. Closeness to Costco (~ 1 mile away) was helpful to me, because I was able to purchase some inexpensive shelving that helped me get my unit better organized. There's also a Salvation Army Thrift Store nearby. They accepted all my donations of furniture and other salable items when the time came to let go of certain possessions (yes it happens!) and get myself moved out of state on short notice. Finally, the people who work for North Star are very professional, honest and downright helpful. My thanks to you two--Alec and Albert--for the positive difference that you made in my life!

I've used Extra Space Storage in the past and had a phenomenal experience! I was SO close to…read moreanother one until STORE took over. I definitely will not be recommending the new management given recent events. 1. STORE took over and left everyone without storage access. Showed up to move into our new home and (to our horror) couldn't access our unit! Several other families were present who also couldn't access their units including a woman who was picking up wedding chairs. Nobody was on site to help during the transition and the customer support was useless. I should NEVER be unable to access my belongings. 2. STORE is an objectively awful name for a company given how difficult it is to search for. This is a minor inconvenience, but try searching "Store on Vicksburg" and see where you land 3. Management tried to charge us for a full month when we were two days late on move out due to our inability to access the unit on the day we planned. No grace period. No contract with us. No effort. 4. STORE took over in May 2026 but kept all of the Extra Space reviews which I believe to be misleading. The storage units themselves and the access point are great & affordable. If you don't need to contact customer service or work with management, you'd probably be fine but I'd recommend the Extra Space location nearby to save yourself the headache!

Holli and Kimberly the new managers have been doing an amazing job - the old management company did…read morenot even notify us of the change and cut access to the site and the new team on site did a great job walking us through the process and cleaning up the mess left by the last company. They provided great service and support and even helped us with issues with our billing. The new colors are way nicer than the old lime green.

I personally think this store and services are great. They've had every tool that I've wanted to…read morerent on time been flexible about return times the customer service is friendly they're happy to describe what the tools do and what the best case scenario with them would be. All around can't be mad at that and appreciate the business.

I don't rent very often and when I do it is usually a truck for moving. I was in between…read moreapartments and had to rent a truck twice, once to move from apartment to storage and another time to move from storage to apartment...You get the idea. My first experience here was really easy, the truck was $39.99 + Tax and suited all my needs. There was some confusion over my method of payment, they authorize a card for $250 for deposit then you get charged after the rental is returned for whatever the cost is plus mileage, gas, etc. The $250 then gets put back on your card, well in my case they accidentally charged my card, luckily they were able to refund it and there was really no harm done. My second experience was just as easy, I asked for the same thing I had a month ago and there was no questions asked. Once I payed I notice the rate is suddenly $49.99 + Tax. There is no price listing I can find on the web site and when I asked about the change I was told they just moved their rates on the 1st of the month. Seemed a little fishy to me especially since it was May 1st and I was specific in asking for the same thing I just had less than 30 days ago. I would think at the time i was filling out paper work before actually renting the truck someone would have mentioned, "Hey, by the way our rates changed starting this month and it is different from your last rental". I didn't really feel valued as a customer who came back twice in a month to rent equipment and was a little upset I wasn't informed about the change in price. I guess I will stick to my normal process for renting when I need to...Cheapest Option Wins.