Odd that they ask for $50.00 to view property's. Why would you submit and pay for an application when you haven't even seen the property?

Would not do business with this company again due to the "gray areas" in the agreement terms regarding move out contractual obligations. I highly recommend getting everything in writing when conducting business with this organization. read more

Five Star Property Management goes above and beyond to provide the best service for both landlords and tenants. When something needs repair, they are right on it and search for the best price and fastest service. Because of their stellar communication, we never have any concerns. John Brazil and team are to be commended for their excellent property management expertise. read more

This place is the worst!!! We rented an apartment for 12 yrs never missing a payment, we were very good tenants. There was some water damage from the upstairs apartment above us, but the damage could have been fixed with us living there. But Fivestar took it upon themselves to give us a 60 day to vacate and make us move out of our home that we had been living in for 12 yrs, just so they could gut the apartment and remodle it and raise the rent $800 more then what we were paying. It was just all about the money!! read more

DO NOT WASTE YOUR TIME OR MONEY! 5 Star Property Management scammed my family out of a house (and apparently a lot of other families according to the reviews.) We were told via phone call we had been approved for a property, but then received an email the next day stating it was given to another applicant. Please take my review, along with all the other negative reviews, into consideration before going through this property management. read more

The staff at Five Star Property Management was awesome to work with. They helped us with the application. We had a little hard time getting through the application. We actually went to the office and the staff there were so very patient with us and got us through it, which we appreciated it so very much. In just a few days we got approved. Thank you so much, again, for all your help and getting us into the home we wanted. read more

Excellent experience in quality service. I highly value the consideration and overall kindness of the staff. Definitely recommend Five Star Property Management to any of my friends. read more

I am so unhappy with Zach. I want a refund on my two applications. He sent multiple emails to myself and my current property manager. He received all information the next business day. I emailed him about the application status the very next day and he said someone else was given the property because they gave a deposit. I was never told to do so. Thanks a lot!! read more

Handled my own houses for 40+ years. Renters stay with me long time, but as they move, started one by one giving to five star. So far been happy. I'm probably more thorn in their side than most because I've done this so long. They're always pleasant and I need advice on ones that I still run vendors etc. they answer immediately. read more

Had a nice rental experience with Five Star Properties. John and Bernice were very accommodating to me for my temporary 6-month stay. The rental unit was clean. It had new flooring, appliances and cabinets. I had a bit of trouble with the HVAC system, because it is an old unit, but their repair guy, Keith, fixed it right up! This outfit is definitely "by the books".. Be sure to have rental insurance current and the paperwork available. If you want your full deposit back, then be sure to schedule a move-out inspection, have everything spotless! They are picky, and they check everything! Clean the kitchen and appliances thoroughly, which is a no-brainer, but also make sure to clean light fixtures, fan blades, window tracks, blinds, dust the tops of doors and clean the shower door track. There should literally be no dust at all, and the floors should look spotless if they were like-new when you moved in. The only thing that did not appeal to me is using the tenant portal system. You must be willing to set up a profile, and do everything online. They were kind enough to let me slide on that, and I almost forgot, the office staff is super sweet when you call. They seem to hire friendly people. I enjoyed talking with them when I dropped off my rent check, which was a courtesy to me, because they seem to prefer you use the tenant portal system. What can I say, I'm old school. I'd rent from them again. read more

They're great. John and the team found me good renters, who pay on time and take good care of my property. I highly recommend their services. read more

They make our tenancy very simple with online payment options and the ability to request service through their online portal. They are always prompt to respond to emails and answer any questions we have quickly. read more

This used to be a very good company to rent from it has just gone down hill. They got rid of a lot of their good employees. They don't care about the tenants just the money. If there was a 0 star rating that's what I would rate Five Star Property Management! read more

If I could leave zero stars I would. I called this place cause I wanted to see a house in Manteca to rent, the female that answered the phone was so rude and disrespectful I can't believe she even has a job. She didn't even state her name she wanted me to pay $40 just to see the home, are you kidding me. Since when do you have to pay to go look at a home if you're not interested in it after you look at it. I don't know what scam this place is into but I'm not paying $40 just to go look at a home that I may or may not even like. They can go ahead and scam some other people out of some money but it is not going to be me. read more

This management will tell you to fix the plumbing issues in the rental and threaten to charge you if they send a plumber to fix their problem! Bernice and John, the management team are penny pinchers. Bernice is rude and hard to deal with... good luck if you rent through this company in Modesto!! read more

This place is the biggest joke around town, what ever you do, do not use them. Use any other place but them they will just take your money and scam you and not answer your email or when you call and talk to the owner he is the most rudest person around. They just take your money especially when you explain your situation to them and your time lone and they just want your money and scam you and that's it, they will not refund you and make all these excuses possible. I can not express enough that this place is the biggest scam place in Modesto. DO NOT USE THEM WHAT SO EVER This property management is an absolute scam. They make you fill out the application and pay an application fee and the next day they take off the listing. Do NOT give these people your money. They are a waste of time. DO NOT WASTE YOUR TIME OR YOUR MONEY SUCH A JOKE THEY SHOULD NOT EVEN BE IN BUSINESS read more

Five Star Property Management is cheap unreliable source for looking after your property. I've had dealings with them on several occasions. As a home owner renting a house, they were very lazy about fixing things for my tenants. Sprinklers, A/C unit, painting, garage door fixing. Nothing but complaints from my tenants on their unwillingness to do things or very slow to fix general items and such. At one point they told my tenant to fix the water sprinklers himself. I guess you get what you pay for. I am moving on to someone with a little more consideration and professionalism. read more

This was my first time using this management co.,and I would never use them again nor recommend to anyone . The dealings with them have been everything but easy. This rental came with so many issues from day one, from plumbing to air-conditioning and pest infestation from ants to roaches inside & outside . It's been a horrible experience to place so many work orders . In less than a year they increased the rent . This property is Old and so not worth the money. It's clear with all we have experienced in dealing with them, that they don't care about the tenants. I wish I would have read the reviews prior to making business with this company can't wait to be out read more

I would give 0 stars if it was an option. We went to this company to rent a home that we found on their website. We filled out the application and we were on top of them from the beginning of the process to make sure it was done in a timely manner and correctly. 1. As soon as we filled out our application we called them and let them know it has been filled out and wanted to know the next steps. The woman that answered the phone was very RUDE and short. It did not get off to a good start. 2. We had to wait 2 days to even get an email they say that is sent to everyone with their rules and confirming our yes to run the application that we paid $40 for. 3. We called the next day to make sure they received our confirmation email and again the woman that answered was really RUDE and short. 4. Noticed all a sudden the property was not available on their website. We called and asked what is the status, and the woman told me that our application is still being looked over and they will get back to us. 5. We waited OVER 10 days and our credit was NOT run or references checked. They never even started the process. You would think this is a property management company so they understand the process that it takes a family to move! 6. Contacted them 11 days later and they did not even call back, they sent an email saying we did not get the property they chose someone else. How would they know who to choose if they never even ran our information? This company is a fraud. Also, I believe we were racially profiled because one is African American and the other is Turkish. Terrible business ethic and they need to have someone run this business that actually knows how terrible their employees treat GOOD people that would like to rent. There is plenty of complaints about how trashy they treat people, so it should be something addressed. read more

Berenice Garcia- number one agent! Reliable, Responsive and very warm. 5 star service. read more

5 STARS for BERENICE and her team! She manages two of our rental properties and is the absolute best!! We live in the Bay Area and hired Five Star to manage our properties. They have done a wonderful job for the past few years and have found quality tenants making our experience enjoyable, seamless and stress free. Berenice is extremely helpful and very thorough. She's such a pleasure to work with. You can tell she loves her job! We recommend her very highly, to anyone needing a property manager in the Modesto area. Thank you Berenice for all you do!! Mr. & Mrs. Aburto read more

We have been renters with Five Star Property for 3 years. Unlike other larger property management companies, Five Star consistently met our needs as renters, be it minor repairs or simply answering the phone, it has always been professional! We just moved in to a new home managed by the Five Star team, and knowing that they actually do care takes the stress out of life. read more

This property management is an absolute scam. They make you fill out the application and pay an application fee and the next day they take off the listing. Do NOT give these people your money. They are a waste of time. read more

i was robbed at one of there properties in playa del carmen after they gave some unknown ladies my door access code to come in a rob me also the security guard was in the scam also he would not stop them after i complined he laughed and let them go read more

This review is based on the customer service received from one of the employees. Sadly, Marina Valencia was no help. We scheduled a viewing of a property and not even two hours later, it was cancelled. She cancelled the viewing after we sent her pictures of our pets. Her exact words were "our pet restrictions will not be able to approve your pet". When we asked her to please clarify the restrictions, she stated "yes the restriction is that the pet goes against our policy." That didn't clarify anything. We simply asked for some clarification and got a runaround answer. That is not customer service. I hope this comment helps give feedback to the team. Maybe the full "Pet Policy" should be listed on the site so people don't waste their time. Thank you. read more

I called to get information regarding a property in Manteca that I was interested in. I explained I reside in the Bay Area & asked if I was able to view the inside just to make sure my furniture would fit before even applying. She said I would only be able to view the inside upon approval, in which I would have to apply and pay $40. I then asked is there measurements of the dining & living room area. She goes on to say no there is not. I asked if there was anyone else that I could speak to, as it didn't make any sense for me to pay $40 just to take a look at it. She said she would be the one to make that decision and the answer was no... so basically you pay $40 just to look inside whether you want it or not .. if this isn't a red flag! Not friendly at all.. Terrible customer service. Will not rent from the property managements read more

More like 0 star property management. I called to see if I can view a property and they want people to pay a $40 application fee before even seeing the property. So you can't even see it in person you have to look at pictures and then pay $40 to see if you even approved for a place that you haven't even seen in person. What a scam! read more

Very arrogant and rude owners and unwilling to accept any type of feedback, even when it is trying to be helpful to their process for the future. Refuses to take any type of responsibility for their communication skills. Instead, blames problem on their clients. No customer service skills at all. The owner, John, has to have the last word. It is very unprofessional and startling how they decide to treat people who are working with them. I found the staff nice and professional but the owners were horrible. read more

We are currently tenants in a home that they manage and I cannot tell you what a pleasure it is to rent from them. There online app that allows us to make our rent payments, request maintenance or service is fantastic. Everyone that we have been in contact with at five star is polite, knowledgeable and also very helpful. Any maintenance requests we have had, have been taken care of right away and the first time. We would recommend them to anyone looking for a really wonderful property Management team. Our experience has been wonderful. read more

Completely ridiculous customer service, if you call expect it to go to voicemail. And if you have a question they can't answer be ready for them to hang up. What a joke of a company! read more

My company has moved us several times over the past few years and we have chosen to rent each time. Five Star is by far the most professional company with which we have had the pleasure of dealing. They were always responsive to our needs and dealt professionally with us. We just recently moved out and were concerned about receiving a majority of our deposit, due to previous poor experiences with other companies. However, we were pleasantly surprised when we received most of our deposit back. Any additional fees subtracted from our deposit were spelled out clearly with receipts. We would absolutely recommend this company for your rental needs. read more

Very rude. Doesn't help tenants. I understand that they're supposed to help the owners of the property but they have no desire at all to help tenants. Even when it comes to things they are or were supposed to handle themselves. When you try to call and talk to them about a repair or even to call and ask a question they act as if they are bothered by you. I highly suggest finding a different rental and property management. So glad to not be a tenant with them anymore. read more

My experience with 5 Star property management has been terrible. The people John has working for him suck. They have no communication skills with you the tenant. When there is an issue with something in the rental not working right they put you off for days... I don't recommend renting from this terrible company!! read more

i would want to give this place a zero. I am so upset with this place my parents are hard working people and lived in one of their rentals in modesto for about 6 year and recently moved out . My parents own their own cleaning business and had around six people helping to clean out the home after moving out. We made sure every corner was clean this place was left immaculate , in which the inspection guy also told my mother that the place was immaculte. We used industrial machines to clean the floors and cleaned out the fire place everything was cleaned and we have pictures to prove it. While living there my mother went with out a working oven for over a month during thanksgiving at that and recently during the rains there was a leak in the ceiling which than turned the ceiling black with mold in the hallway and still after they moved out it remained the same they didnt come to fix it and my parents had to love with that mold daily for almost a month before moving out. They were never late making any payments and kept that place in great condition . Parents were expecting to get their full deposit back in which they didnt they got only 600 something back from a 1600 deposit. They stated that they took the money to clean the place which is crap that place couldnt have been any cleaner than it was. charged my mom for holes from a ring camera 80 dollar , since when does it take 80 dollars to fill in some little holes ? Dont rent from this place they are ridiculous and unfair, they are out for money that doesnt belong to them. Like i said my parents are hard workers and work hard for what they have and it suck that people like this tend to take advantage of people when they know that place was cleaned well beyond what it should have been , they never gave my mom a list of things they look for but trust me we cleaned that place from top to bottom to be sure my parents would get all of their deposit back so it sucked when she only got less than half of it back. bottom line is this place sucks and all they are out for is money , they will not fix things in a timely manner and will find any reason to take money from hard working people while they sit on their asses in their air conditioning office. There is alot more that I truly want to say cause I am pissed but what else can be done they will keep doing it until someone takes them to court. DO NOT RENT FROM FIVE STAR PROPERTY IN MODESTO!!!!!!!!!!!! My parents should have gotten all their money back and we are in the process of waiting to see if they will do whats right and give the rest of my parents deposit back to them knowing in their hearts that that home was cleaned beyond what they would have asked for.. read more

Working with John and his staff as Five Star has been amazing. I travel a lot, so am not around to manage my properties or even talk on the phone. I communicate with them mostly by email, and they're on the ball. The staff shoots me a short email when something happens, and lets me know how they plan to fix it. Then then take care of it. I get my statement each month, on time, with everything itemized. Worth every penny! Having worked with other property management companies in the past, it's nice to get some real value out of Five Star. Highly recommended! read more

I found Jon and Five Star through my boyfriend. Jon and his team have been great! I am new to property management and recently just rented my house so my main point of contact has been Jon. Jon is very approachable, personal, professional, honest, flexible, extremly kind and is on the ball. After my first check, Jon emailed me to make sure the first statement was good and if I had any questions. He is very easy to get a hold of whether that is by email, texting or calling. I trust my house to be in Jon's hands and appreciate him and his team! read more

I should have left this review a while okay, but no time like the present. I rented from them back in 2015 for less then a year. I had to break my lease due to life circumstances and they were completely understanding. The worked with me and was able to get someone to take over the remainder of my lease. They were also prompt with maintenance request and most important of all they were incredibly fair with the deposit. I got a fair amount of my deposit back which I wasn't expecting because my previous experience with renting for property management companies is they rip you off. Five Star doesn't do that. The staff are also very friendly and I would highly recommend them. read more

My wife called in to get some information about a property and the lady was very rude over the phone And did not have communication skills towards her and answering her questions my wife instantly called me and told me so I called in to try to ask the same information and the lady that picked up was rude and arrogant towards me too I will not be doing business with this company whatsoever and if anybody else asks about them I will tell them not to use this company. Someone needs to teach their employees communication skills and customer service read more

Every conversation I've ever had with someone from Five Star has been a good one. They've always treated me with respect and given my concerns attention. I would highly recommend them if your looking for a management company for your property or if your looking to rent. John, Lisa and team have always been professional and ready to help! read more

I'm just not sure who gets accepted and qualified for this property management? It seems like they deny EVERYONE. They make it so hard to get approved. There are honest people out there just looking to start their new life and you now get discourage when your application gets denied! There are people out there that can afford the monthly rent, have a FULL TIME Paying job, have two incomes that make 3x rent! They make it really hard for people who just want to have a place of their own. This is why people fall for scams on Craigslist cause you literally have to be the 100% PERFECT candidate to get approved. How can people get approved to buy a house but can't even get approved to rent from this property management? They only reached out by email which was in my junk mail. No call to let you know your not good enough for them. Smh. $70 down the drain to let you know (by email) that you're not good enough to rent from them. read more