Best company to add pavers, resurface, add new tile and replace our skimmer. I have nothing but great things to say about Five Star Pools. We've dealt with many contractors over the years when making updates to our house (my husband isn't handy so we have to outsource everything) and this was one of our best experiences. The manager of our project, Andrew, was a delight. I've learned that although other contractors may do a good job, they may not be great at communication or showing up when they say they will. Not the case with Andrew, the guy is a machine at communication. He responds very quickly to text and if it's a more in depth question he often picks up the phone and calls. Sid, the Office Manager, was also awesome to work with. We went to the showroom to pick out tile and pavers. It was an extremely quick and seamless process. She even sent us home with what we chose to look at it in our backyard lighting. I'll be honest, I only got two quotes before I started and they were very comparable. However, the communication and just overall way the project was handled by this company is what made them win my business. Another friend is completely redoing her pool, got five quotes and this was the best. Two companies didn't even call her back. It's amazing how so many businesses act like they don't need your business. Not the case with Five Star. They said it would take 2-3 weeks and it took 3 weeks with a hurricane interrupting their work. They were very clear upfront about delays due to weather and everyone who came out was respectful and cleaned up after themselves. I highly recommend them. read more

I moved into my current home, first as a rental, then I purchased it 3 years ago. I inherited a small 30'x9' Pool with a cheaply painted interior, a dilapidated Birdcage Screen Enclosure, and a cracked/chipped concrete patio floor. I knew I would have to renovate the pool as the painted floor and steps inside the pool continued to deteriorate. I carefully researched the how's and why's of various pool renovation projects for about a year, then researched local Pool Renovation companies and their online reviews, and local and state professional licensing and accreditation status of each company. I then selected five companies and had onsite evaluations and estimates. After careful review, in July 2024, I decided to go with Five Star Pool. Why? Because Roman (Owner/Contractor) and Andrew (Project Manager) not only visited twice (but, explained in detail, how the company operated, project requirements, and timeline). Additionally, I had/still have, the extremely efficient and endearing support of Sid (Office Manager), whom I had the pleasure of meeting at least twice, to help me select the materials for the new pool interior (Pebble Sheen-Aqua Cool), Tiles, LED Lighting, Safety Railing (for the steps), and Patio flooring (Maldives Blue Marble), and a last minute decisions to replace the deteriorating white screen enclosure with a new bronze enclosure and adding mosaic tiles to the pool floor and steps. Throughout this approximately six week project (delayed one week due to weather), Five Star Pool and their subcontractors excelled in their constant professionalism, competence, respect for my property, and were always pleasant in their explanations of the various parts of the Project. Surprisingly quieter and efficient in their demolition and re-building of my new pool interior, enclosure and patio flooring; I was less stressed than expected throughout the duration of the project. The required permitting process, for the Enclosure also went smoothly. Minor issues/concerns have/are being handled as expeditiously as possible and with my experience with Five Star Pool, will be resolved to my satisfaction. Now, I have a beautiful/pristine pool, striking screen enclosure, and a gorgeous "cool in the Florida Sun" patio flooring (which I expect to continue during the next 3 "summer" months). My added pool tile mosaics which were perfectly applied, complements the overall beauty of my new pool. In Summary, I am very impressed with the overall project results with Five Star Pool: their staff and sub-contractors. I know I made the right decision in selecting Five Star Pool. They Rock! read more

Five Star Pool - Completed Pool with Pebble Sheen Flooring, new tiles, and mosaic dolphin tile - Swimming Pools Near Me - Oldsmar, Florida

WORK COMPLETED SEPT 2021 The Team at 5-Star pools was fantastic on every step of the process for renovating our pool. We had a TERRIBLE experience with our developer and pool builder who ultimately installed the wrong tile and then used contractual issues with the home builder to keep from replacing the tiles. BL, we paid for it ourselves - but used 5-Star to redo the work. The team was absolutely amazing at every turn. The front office was wonderful, and was even willing to use selected tile that wasn't necessarily from their prime vendor. The on-site team was methodical, and meticulous, taking great care to remove all the tile from around the waters edge, the spa, and the water feature - all without damaging the wet-wedge pool surface - and delivered a product that was absolutely perfect in every regard. Now, when we spend time outside, we're not "slapped in the face" with the poor work done by the builder, but are at peace, seeing a finished project that's truly outstanding. Thanks to the whole team!! read more

We needed our inground pool surface replaced. After receiving quotes from 6 companies, we selected Five Star Pool. They did an outstanding job with the plaster, glass block and waterline tile replacement. They did everything they said they would on time and on budget. They accommodated us on a very tight schedule so our pool would be ready for Labor Day. Andrew was responsive to every request and call. I would definitely recommend Five Star Pool to anyone requiring this type of service. Steve in Palm Harbor read more

Five Star Pool is truly a five star operation. I recently had a complete overhaul of my swimming pool. We had the pool resurfaced, new lights installed, new filter, retiled, and had the pool converted over to salt water. We had to wait a bit because of labor and supply constraints, but it was well worth it. The team at five star is awesome! Sid who is the person that will get you going is fantastic. She will keep you abreast of everything that is happening, and is quick to return calls and email if you have any questions or concerns. Other members of the the team made the project go smoothly. Carlos, Andrew and Jose were super. My wife and I are extremely happy the way everything turned out. I would highly recommend Five Star Pool for any of your pool needs. You won't be disappointed! read more

We did a complete renovation of the pool and patio. We also expanded the pool cage to give us additional living space. Before we moved forward with hiring ANY company I did my due diligence. Surprisingly with all of the research that I did and the amount of time I invested in doing it I could only come up with three pool companies that I would even consider giving such a large job to. Roman won the job. I got a pretty good vibe from him and I also appreciated his honesty when I had questions... I already knew the answers, I just wanted to see if he would answer them honestly which he did. We made our 10% deposit some time in September and they came out to start the job in mid December. The delay was waiting on the permits from the county. We needed permits for the footers for the cage expansion. Otherwise I don't think there would have been such a delay in starting. This type of renovation moves along pretty quickly. Andrew (foremen) was present often throughout the project. He was also very quick to respond to text messages from us, usually within minutes. This was a big job so I expected some issues to arise from time to time. We did run into two issues, the first was the footer. Once I found the problem I texted Andrew, he responded very quickly. He sent Chris out that same day then he came out the next morning. The problem was corrected that week. The second problem was the underground plumbing. My advice to anyone doing a cage extension is locate all the underground plumbing first and mark it so anyone on the job will know what area to avoid when digging or jackhammering. This issue was also corrected very quickly. Andrew kept lines of communication open, he didn't try to hide or brush us off he sent his plumber out that day and it was fixed within 24 hours. When we made the decision to renovate our pool and cage we had no idea just how important that decision would turn out to be. Our beautiful new pool area has been used everyday since we all went on lockdown. We have dinner together every night under the composite roof, sometimes with the fan on sometimes with it off... it's up to us (and the heat index). It's turned out to be an excellent escape room for at least one of when we start to get on each other's nerves, or we each have our own spot out here that's far enough away from one another to take a breather and let the tension melt away. read more

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We're so glad we went with Five Star Pool to have our 35 year old pool resurfaced and retiled! The project was completed on time and the entire team was very professional, competent and pleasant. Sid did a great job helping us choose the right tiles. It was the perfect choice for us and we couldn't be happier with the end result! She also kept us informed regularly by phone or email and got back to us in a timely fashion to answer any questions or address any concerns. Fernando did an amazing job with the tile work, he is a true perfectionist who takes pride in his work! We love our new glass tiles and it looks like we have a brand new pool! Highly recommend Five Star Pool! read more

We signed our contract in November 2020 and our project was supposed to begin March 1, 2021 but actually began the week of April 19, 2021. We are now 13+ weeks into a standard pool remodel which was originally committed to be done in 6 weeks. There is no finishing in sight. They have no urgency whatsoever and don't care that we've been under construction for months. There have been weeks where no one shows up to do any work. They delivered travertine to my home and let it sit on pallets in my driveway for months before they actually began my project. There have been disruptions in the supply chain but my materials were ordered and received well in advance. While this company has good hardworking people, the management and ownership is absolutely terrible. They updated their "What to Expect" notice and never communicated proactively to customers. They do things very sneaky and you learn about it later vs being transparent throughout the process. They give you the best price up front but add costs later that were never discussed initially. They put every charge in separate invoices so you never know what you are actually spending - clearly a trick to gain more money from customers. They take zero responsibility for any mistake or miscommunication. They failed to order enough waterline tile for what I requested and blame me for the issue when I have documentation showing otherwise! They refuse to fix any mistakes and never actually work towards alignment on issues. Katie is the absolute worst person I've ever had to deal with in a remodeling project. She offers zero value in my opinion and doesn't offer any assistance in selection of materials. Perhaps it's not her fault as she isn't experienced in all of the product lines and design options available in the market. You are essentially on your own for the entire project. Andrew, the Project Manager responds quickly but never actually inspects or validates information. The tile installer cut too much of the travertine paver around our spa when installing waterline tiles which created a very large grout line that looks terrible. The travertine over the spa was not installed properly (corners and angles). Both workers were great and worked so hard but there are mistakes that need to be fixed and I don't trust that Five Star will actually fix anything. The spa spillover was not cut evenly (one side is longer than the other verified by measurement). There are rust spots on our travertine and I'm being told that is part of the "curing process" which doesn't make sense considering the rust is there from the workers leaving their tools and chairs all over the place. I have paid on time and when asked for something, I've followed through on their requirements but they don't follow through on their commitments. This is absolutely not a five star company even though their name suggests. We have to continually follow up to find out where the workers are and push to get anything done. This company has taken on more projects than they can handle and I would strongly advise anyone from using them in the future. I don't think this company is honest and do not trust them after having so many issues over the last 6+ months. In the end, our project cost more than the best pool company in town! Photo 1 shows the rust and Photo 2 shows the extremely large grout-line which was done in error by time installer as well as incorrect corners and angles of travertine. This should all be fixed fairly easy as nothing is perfect but I don't trust Five Star to actually take the initiative to make it right. I will have to fight for them to correct it because that's the kind of company this is. read more

Five Star Pool - Swimming Pools Near Me - Oldsmar, Florida

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We were off to a good start with the total pool remodel. It was not until the paver crew came that the project went south. . Let me start with the fact they had no regard for your or the neighbors property leaving debris everywhere that many nights i had to clean up. After finishing the pavers we had concerns that I had to bring to their attention. They lay out was off by 4 inches and the pitch from the house was not correct. In addition the deco drain was pitched toward the house which is incorrect. I also had concerns about how the deco drain was secured and was told that concrete was used however we found out that a large part of the drain was only laid in sand only which should have been secured in concrete. They used a concrete collar for the skimmer to meet the pavers and it looked horrible and after fixing this they left all the concrete debris in the pipes which I had to clean with a wet vac. (This would have caused pump failure). After picking out loose pavers and large gaps in the pavers my wife was told by a paver supervisor "once you find one thing you start looking for more". Well duh! The same supervisor told us when we laid the level down near the house which showed it was level and his comment was "what is wrong with that it is level" but the problem is that it should be pitched away from the house. They had to be back 4 times to correct these errors and still the deco drain remains pitched toward the house. The topper was the coping was the incorrect color we ordered ($600 given back for this error). We were given a number to call to contact the general and many times there was no response to our concerns. The owner did come out to help the general correct some of these concerns but it was all very stressful process overall. If you do not know anything about this process you may want to avoid this company or you may find yourself with these issues not corrected. read more

I strongly recommend Five Star Pool to anyone looking to build/install a swimming pool. Making an informed decision is the most important step when building/installing a pool. I was in awe of the level of knowledge, skill, communication and customer service of the Five Star Pool staff throughout the entire pool design and build process. I completely trust this company and the attention to detail and amount of time/dedication to complete the work was outstanding - from the design process through the actual build process. Five Star Pool sets the highest standard in the quality of their work. It was a no-brainer for me to select Five Star Pool as the company to build my pool. The end result was an amazing pool that clearly exceeded my greatest expectations. Roman, Andrew, Christopher, Everton, Sid, Lenka, and so many others were simply fabulous to work with throughout this entire process. From my experience Five Star Pool is an amazing company. Lynn C. read more

I WOULDN't RECOMMEND Five Star Pools. Would give them zero stars if I could. My pool Reno was completed during 2021. One single elderly man installed our pavers. They were uneven, see pics, and turned black with mold almost immediately. Sealant was included in our quote. We brought this to Roman's attention and he made excuses stating the discoloration could be from our dogs going to the bathroom, etc. This is not the case. I've reviewed the negative reviews and Roman always has an excuse and likes to blame it on the homeowners. If you look at my pavers in the pics there are moldy ones next to pavers with no mold at all. Why would we pressure wash some pavers and not others. I'm going to have to pay another company to renovate our deck and spend thousands of dollars. I used Five Stars because of the reviews. I rarely post reviews and it's taken me a year to decide to write a negative review because it's not what I wanted I wanted a remedy offered by Roman. One last thing, I've lived in FL almost my entire life. I understand rainy summers in Florida and mold on decks. I understand the need to pressure wash on a regular basis. This isn't due to lack of maintenance. read more

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We first met Roman Huf, the owner of Five Star Pool, in 2017. Over the next two years, we got estimates and input from several construction, screen, and pool companies before finally deciding, conceptually, what we wanted to build. Roman came out two or three times and patiently helped us come up with a plan that turned out better than we could have expected. We liked Roman from the very beginning and our confidence grew with each visit. He seemed to have a clear idea of how to create what we wanted. He is very positive, agreeable, and knows his business. We finally started construction in January 2020. They had to remove the old decking, all the pavers and coping around the pool. They built the walls for the new porch, laid the rebar, poured cement, and filled the interior porch space with compacted dirt. The old worn pavers, with grass growing through the cracks, were replaced by large, smooth travertine tiles, as was the porch. They installed new pool tiles and each piece of coping was handcut and laid into place. When we first talked to Roman, it was about the construction of the porch/patio/pool coping only. I told him one day that we would have to make sure he coordinated with whomever we had do the screening project. We hadn't picked anyone yet. He asked me what kind of screened porch we wanted, so I found a picture on Houzz and sent it to him. He came back within a day or two with a proposal that we considered reasonable, so we contracted with him to build the screened enclosure. He sub-contracted the work to Tampa Screens & Aluminum, Inc. and they had the screened porch up in three days. We are absolutely thrilled with the way everything turned out! There were minor hiccups along the way, but everything was resolved to our satisfaction. We also have to confess that, after watching this whole process--the amount of man-hours, labor, and skill that went into this project--we feel like we got our money's worth. I will also add that the employees who we talked with were satisfied with the company. They are full-time, skilled employees with decent benefits. They were conscientious, professional, and polite. Chris built the porch almost single-handedly and should the hurricane of the century hit, we are quite sure our porch will still be standing when everything else is gone! Thank you also to Andrew, Lenka, Carlos, and all the others who did a great job! We are also pleased with the work that Tampa Screens did. The enclosure is solidly built. We are working out a couple small issues with them at the moment, but they have been responsive. We are of the opinion that FIVE STAR POOL is appropriately named. They earned five stars from us! read more

Did a wonderful job resurfacing our deck with was originally cover in outdoor rug. It now matches the rest of our pool deck!

Great service great workmanship. There is so many rip offs here in Florida so I highly recommend Five Star. Never use Sierra stone they applied Pebble tech then went out of business. Clip joint. I would be very cautious about using pebble tech also. read more

I was nothing less than 100% pleased with Roman and Five Star Pools. My pool was resurfaced to PERFECTION!! The whole process from Lenka in the office, Andrew the manager to all the workers on my property. They were very thorough, consistent and true to EVERYTHING in the contract they promised. I would highly recommend them to anyone. I had absolutely a lovely experience and am now enjoying my pool!!! read more

I had multiple companies come for estimates and they either: Cried it would be too hard, never even sent an estimate or said they would put pavers over the existing finish and any problems are the existing finish's fault. Roman was the exact opposite, he listened to what I wanted , gave a comprehensive estimate within a day , we paid a deposit and they started and completed on time with zero extra charges, The job looks beautiful, my wife & I couldn't be happier with Five Star Pools read more

Five Start Pools installed a new Marcite coating on our (already) old pool back in 2012. When the bottom developed holes and started to crumble, we called them. They came right out and after inspection said that the Marcite would be replaced under warranty which was great! While we were discussing the project, we talked about a new pool deck, a pool light, fixing the crazy 1970's pvc spider web around our pump and new deco-tile for the water line. The quoted us for each phase and got right on the project as soon as it was our turn in the construction line (about 4 weeks). The stayed in budget and every person who came to our home was professional and did very good work. Small damage to a screen door was repaired right away and they cleaned up in a reasonable time after each part of the project. They are not the cheapest around, but they did what they said they were going to do and finished the job in a timely manner! read more