Are there burgers tasty? Sure. Are they worth $5-6? Absolutely not lol I went here for the first time yesterday since it's been open and I was blown away by the astronomical prices. Maybe $5-6 for one burger is a little too much to me and that doesn't even include fries or a drink. TheCajun fries were $3 additional. For 2 burgers and a fry, I ended up spending over 15 bucks which I find to be unreasonable. On top of that, the Cajun fries didn't leave a good impression on me. I was expecting something reminiscent to the fries offered at Arby's but these were nothing like that. These were overpowered by cajun seasoning and to top it off, they seasoned them even more with salt that had the same Cajun seasoning the fries had. This place didn't leave a good impression so the next time, I'm driving down route 5, I'll be sure to pass by this one read more

Always get the little cheeseburger in a lettuce wrap and I love the way it comes with "full sheets" of lettuce. Other locations sometimes slap loose pieces together which is still delicious but harder to eat :) delicious and gives me my "fast food" fix without feeling like fast food! read more

You get a lot at reasonable prices. Hot and fast too. I personally can't eat all of this anymore... my heart will explode!! Love it though. read more

Compared to other places, this is the best fast food in our area. Relatively inexpensive and large portions of burger and fries. I recommend this place for everyone! read more

I like 5 guys and I routinely go to Enfield to get it - so i was pleased that my day brought me to West Springfield, MA and that there was a Five Guys there. The burger - small one, with the works - was excellent, as always. Our fries were also good, although not quite as crunchy as I like - could have been the potatoes, could have been the oil - not sure - but certainly edible. My only complaint was the music - Sirius Classic Rewind - which played music that I like, but not the type of music that I like to eat to or carry on a conversation with others in my party. Maybe I'm getting old - but I purchased all 5 of the songs I heard there on vinyl in my youth - It's just that "Back in Black" and "I Want You to Want Me" is a little distracting when played too loudly. Eat here. It is fine. read more

Fab shake! This was the best Ive had at a burger joint in so many years. This throwback to real food is well worth the visit!

As others have said Five Guys is what a burger place should be. Everything from the burgers to the toppings, to the fries are prepared fresh when place your order. read more

Five guys is a good fast casual restaurant. The hubs and I don't eat actual fast food, i.e. McD's, BK, Wendy's, etc, so fast casual is important to us. I appreciate that everything is cooked to order, particularly the fries which I like extra crispy (and they are happy to oblige). They offer fresh toppings and do a good job with the balance of sauces- as in they don't drown the poor little burger. They offer a great value, and this location is consistent and friendly. read more

Five Guys is exactly what you want in a hamburger place. Delicious, juicy and high quality burgers with fresh toppings and good fries. We enjoy the Cajun fries for their tangy, spicy goodness. read more

Good burgers and fires..blah blah blahblah blah blahblahblah blahblah blah just filling in space to post this not sure why i need a certain amount of words. read more

Every time I've visited this five guys my food has been very mediocre. The burgers are frequently over cooked and/or super dry. I LOVE Five Guys, but this is one to skip. It's worth the drive to go to the Chicopee one instead. read more

Ordered online to expedite the pickup process. Our burgers were good and all assembled correctly. Special thanks for the outstanding jalapeños which were blazing hot! Yum. Fries were good though not nearly the huge portions we've gotten in other Five Guys. Got sprite to go but found out later that it was plain seltzer. Better than a value meal any day though... read more

Eh. Not as good as local burger in Northampton but definitely better than frendlies or McDonald's.

I love Five guys, but this joint just doesn't hold up to the Five Guys in Westfield, MA or in Enfield, CT. The burgers here are put together sloppily and are extra greasy. I still love choosing all my toppings, I love that they have Mellow Yellow, and the fries are awesome as always. read more

My favorite fast food burgers!!! And fries!!! And the milkshakes are not bad either. Can't beat the price for the fresh, quality burger they deliver here. It's a greasy, super casual joint, but the best chain budget joint you'll find in the east coast. read more

I like five guys but this location is frustratingly inconsistent. On some visits the food is amazing, but sometimes its mediocre. Sometimes the fries are soggy and the burgers messy. I'm not a big fan of the way they dump fries on top of the burger, but Cajun fries are amazing. Not the healthiest food option, also very expensive. But when they are on top of their game this place rivals sit-in restaurant like red robin. i just wish it would be more consistent. read more

We were looking forward to enjoying Five Guys after having it on the east coast. This location, however, was not up to standards. It was dirty - tables were not clean, peanut shells EVERYWHERE on the floor. I'm not a neat freak but I was not comfortable eating in this establishment. Our order was not correct - they gave us a BBQ burger that we didn't even order! The front counter help was also not very friendly. If you can AVOID this location - do it. read more

A little pricey but the burgers were fantastic. The seasoned fries were awesome. Not too many strictly burger joints in the area to compare to, other than Jakes Wayback burgers but they are disgusting so anything would be better. read more

We have been supporting local businesses during the COVID crisis and decided today to give Five Guys a try. We ordered two burgers online specifying the toppings to add to each burger, and requested curbside delivery. When we arrived at the restaurant at the specified time we telephoned to say we had arrived; the person who answered the phone said they would get it ready. Hmmm. We were parked right in front of the window and could see someone bustling around and a few minutes later they delivered the food to our car. When we arrived home we discovered that for one of the burgers not a single topping had been added; for the other one, grilled vegetables had been requested but they were raw. I telephoned to let them know; the person who answered the phone was apologetic but that was it. I will say the fries were great, but $28 for two burgers that weren't what we requested is way too much money. I doubt we'll go back. read more

I visited Five Guys with my family a few days ago. The burgers and fries were great, the kids loved it but I think it's a little pricey.

When folks say juicy at this place it means greasy. All burgers are cooked well done no juice left in them. The fries are good, a little soggy but you get supersized portions of them. Their milkshakes a just plain awesome. Its a big step up from the clown burgers but not anywhere a gourmet burger. read more

Best in class for burgers and fries fast food. Beats even McDonald's on taste, and service here is always great. Ample portions, fresh ingredients. This location's late night hours are particularly handy for travelers. Just be prepared to choose exactly what toppings you want; they're all free. read more

5 of 5 stars Reviewed July 15, 2014 NEW My wife and I and young son go here once a week simply because the burgers and fries are outstanding. The key words are fresh, fresh and fresh. The portions especially of the fries are plentiful-I would say that a small fries here is about the same size as a large one at McDonalds. No matter what size you order, they fill the size cup you order and for good measure stuff the bag in which they put it making the portion a couple of sizes more than you would expect. Yes it is pricier than McDonalds, Burger King and Wendys but the overall quality and taste of the food is well worth the difference, and we just find it a much more enjoyable dining experience than with the other cited places-upgrade is the word which I would use to summarize our feelings. I used to think that McDonalds had the best fries around for a fast food restaurant, but this place blows them away in the freshness, quality and taste. They have a nice selection of soft drinks also. In addition the staff are super friendly and the place is quite clean. Overall I highly recommend this place if you want quality food without much wait which is a cut above the usual fast food places. Visited July 20144 of 5 stars Value read more

The best burgers in town! The French fries are made from scratch and in such large quantity! Everything was so delicious; when I want a well made burger I know where to go! The staff is friendly and the place was really clean! read more

Always have to stop for a burger and fries and this place is the best! Juicy with all my favorite topping and the best hand cut fries. Wish they did a grilled chicken sandwich! read more