Okay I change my mind on this place. I do really love their burgers and their fries took some getting used to but it is really good food. Although it's considered fast food, it doesn't really taste like I'm eating fast food. I will say the customer service could have been a bit better. I get that it's a fast paced restaurant but the girl taking our order was very rude. My friend that I went with hadn't been there before and the girl at the cash register was almost annoyed that she had to explain what did and didn't come on the burger. Definitely have to be in the mood for the food but it is very good. Just hope the establishment can train their employees to be more friendly. read more

Ordered a Single burger with all the trimmings. The service was quick, but the preparation was somewhat slow. Yet, the environment was upbeat with the staff being in a cheerful mood. read more

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Never have I ever been disappointed at five guys. Amazing employees. The place is always clean and love the delivery service.

I have been a long time fan of Five Guys and have eaten at Five Guys all across the country. They stand out with their optimistic and upbeat culture right when you walk in the door. This location lacks that enthusiasm Five Guys is known for. Most of the staff seem unhappy to be there and are hard to engage in simple meaningful conversation. The one exception to this was one time the manager took my order and she was awesome. Five Guys is also known for the quality and freshness of the food. This location delivers 6/10 on the quality and freshness. I can't nail down what it is but it just doesn't taste the same. It's the only one in the area so I keep coming back. They generally do not overfill the fries at this location either. The one time was also when the manager took my order and made sure to top it off Five Guys style. read more

Five Guys - Waiting area - Burgers Near Me - West Des Moines, Iowa

Absolutely a joke came in at 8 o'clock and we were not even greeted we were asked how many patties we had to ask the gentleman 3 times what and he said she wants to know how many patties? He said she is getting ready to close down and she wants to know how many patties before we place the order. The only person doing this job was the male cook. The place was disgusting the tables were dirty there was food smashed on the floor the chairs were pulled out from other tables there was only 5 customers in there and I knew the other 2 from church. The food was cold and unpalatable and they have the audacity to put a tip line on their cash readers who receive as Well as have tip charge on the counter? Tip means to ensure prompt proper service pleasurably pleasurably. The best part of my meal was the Fanta Orange and the ketchup. $33.00 I just got yanked! read more

Five Guys - Best part of my meal - Burgers Near Me - West Des Moines, Iowa

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I took my order to-go because of the amount of people there at 11:10 AM or so when I arrived...no tables were open. The line moved relatively quickly with the exception of a few people that had no idea what "move along to the front" means when it's standing room only and you're waiting for your food. I got my burger and headed back to the office; it's about an 8-10 min trip. When I got to my desk the bun was so wet (on top and bottom) that my fingers literally went through it. As far as the meat quality and flavor I think it's much better than any other "fast food" burger in the metro. The other components were nice and fresh... Service was stellar considering the volume they were pumping out. I'm guessing there won't be this many people working in their kitchen when the newness factor dies down; or maybe they'll add an additional franchise location here if it doesn't... The prices for drinks and milkshakes seemed kind of high to me...but maybe I'm just cheap. $2.39 and $2.69 for sodas. Had I been able to eat there it might now have seemed that bad...but for one glass full and no opportunity for a refill after leaving it seemed high ($1 large special at McDs right now). $4.49 for a milkshake that looked to be pretty darn small... I didn't realize the fries were ala carte. I was a 5 Guys virgin until today so I wasn't familiar with the drill... I'd already paid for my burger when I realized my mistake. I figured if I tried to correct it and add fries to my order, after the fact, people might riot. ;) So I paid $9+ for a pretty good double-cheeseburger (regular) that basically self-destructed after transit... If I'm doing my math right a bacon cheeseburger, little fries, and a regular drink (plus tax) at 5 Guys would be $15.02. It was a good burger...but I was largely unimpressed... Date of service: 11/09/2016 read more

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No signature burgers. You tell them what to put on, so about as basic as it comes and frankly nothing special. Fries are soggy, not seasoned, and taste like eating raw potatoes. Both coworkers I came with said they will not come back. I tried it once, so I can say I ate here. Please go to B-BOP'S next plaza and make yourself happy. read more

Five Guys - Bacon cheeseburger and tasteless soggy fries. - Burgers Near Me - West Des Moines, Iowa

I've been a Five Guys fan since I first tried it almost ten years ago. So you can imagine my excitement when I heard WDM was getting one. We wanted to go opening day but didn't want to wait in the huge line so we came back four days later. There was still a line out the door but by only a handful of people. The place was packed, hot, loud, "smokey," and covered in peanut shells. The line area is outlined by boxes of peanuts, bags of potatoes, and boxes of peanut oil. We waited in line for maybe twenty minutes while our daughter entertained herself by picking up peanut shells from the floor and throwing them away (I kid you not). She sure entertained the line with this. You'll notice right away that the prices are higher than other fast food places. But, in my opinion, the quality is worth the price. Something you need to know if you've never been is the "Little Hamburgers" are a single patty while the "Hamburger" has two patties. There are a ton of topping selections and they are free! I got the Little Bacon Cheeseburger with grilled onions, grilled mushrooms, and BBQ sauce. It was delicious! My husband had the Cheeseburger fully loaded. He enjoyed his as well. We ordered a plain hot dog for our daughter. At almost $5 it's expensive for sure. Especially when she ate only a couple pieces and the bun. I guess the bun is great. Haha! My husband finished her hot dog and he said it was a really good one. On to the French fries. My family of three can easily share a "Little" fry. I much prefer the Cajun ones but with a young child, we just can't do the spice. So we had to get the plain. The plain are just that, plain. Not my favorite. The secret to containing the fries are to take all the sandwiches out of the bag, lay the bag on its side and tear the bag "open" on the top side. No mess and easy to share. The (women's) bathroom is a large single toilet room. There is a changing table and plenty of room around it. It was a clean bathroom and wasn't smokey. I'm so glad I finally got to have my Five Guys fix after a couple years. I'm sure we'll be back in the future and hope for less of a wait (for our sake). read more

Five Guys - Little Bacon Cheeseburger - Burgers Near Me - West Des Moines, Iowa

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Just like the last time I had a burger from Five Guys, it was delicious! I hope that they keep at it with the quality and freshness and the flavors! The atmosphere: Lots and lots of people. They told us they sold quite a lot today for opening day. We went at 9:20pm and they close at 10pm tonight. The line was non-stop. People were coming and going. The service: Good service, friendly staff! The Food: Little Bacon Cheeseburger - 4/5 all toppings are free by request. I put lettuce, tomato, mayo, ketchup, onions and mushrooms. Small fries - 4/5 the fries were cooked well and seasoned perfectly. Usually the fries here are hit or miss for me in the other states I've had it, but today was yummy! Bacon Vanilla Milkshake - 4/5 Hubby ordered this and he and his mini me loved it! Would definitely be back again when I'm craving a fresh burger! read more

Five Guys - Five Guys! - Burgers Near Me - West Des Moines, Iowa

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Each visit i've had the workers are super gracious, fast, generous & happy to help. The do a lot of work with few on staff at times. Plus the burgers are cooked right and made to order correctly. I keep returning for more. read more

Visiting from Chicago, so i wanted something quick, but not too fast foodish. So i Ordered a double cheeseburger wrap and the bacon dog/ wrap. Service was good and my cheeseburger was good. Overall, quick dinner for a great price. read more

Five Guys has always been a favorite but ill be hard pressed to return after my latest visit. Bun was crunchy around the edges (been sitting out), onions were not fresh, fries undercooked. Tables were dirty. I had to clean one myself and the person behind the counter wasn't doing anything, just leaning against the wall (I was the only person the place). The music was so loud, I could barely communicate to order. The killer was cost. A single burger, small fries and small drink cost $17. Holy smokes. No thanks. read more

Way to expensive for quality of food. Go only if you have a lot of cash or a credit card with a high limit

I've been to a few 5 guys and this specific location is dirty. The burger I got was sloppily made and falling apart before I even took a bite. The fries were soggy and cold... which isn't a great combo on top of not really liking their fries. I got a milkshake which was simply chocolate milk in a cup. It wasn't milkshake consistency, no whipped cream. Just close to room temp chocolate milk in a cup. I didn't really end up eating what I got in fear of food born illness. This location is a pass for me. read more

So 38 bucks for 2 hamburgers, a little fry and 2 medium drinks. The clerk didn't put any extra fries in like every other five guys I have been in. A cup of fries for 6 bucks?! I used to like to go once in a while. For the cost go somewhere else. read more

I had five guys for the first time today and it was the best hotdog I think I've ever had ! It is $$$ tho. A shake, fries and a hot dog for 20$ is a little bit uhm, insane. But very good ! read more

Customer service was very good. We were acknowledged when we came in and once we got our food to go we were again greeted with a smile and a thank you. The food - OK, but not a good value proposition. I can get a good burger at a number of places (many within walking distance of this location) and spend the same or less for equal or better quality. From the time we placed our order until we got our food was 14 minutes. Perhaps we should have ordered ahead, but we saw someone else who did that still wait 5-10 minutes for their food. There were 6 people working at 7:30 on a Tuesday night and they were keeping quite busy the whole time. The burger was OK, the bun was very soft and good, and the large variety of toppings is a nice touch, but at about $6 just for a small (which was plenty for us) burger, that's essentially 'fast food', it was a bit pricey. We got a small order of Cajun fries, which was more than enough for 2 of us, but they were half soggy and had a decent taste, but not great. From the crowds we saw last night they're doing quite well - the local favorite BBops is opening close by in the next few weeks and it will be interesting to see what affect that has. read more

First time eating at a Five Guys restaurant. I arrived around 12:30 on a Monday and they were busy with their lunch service. Lots of people dining in and several picking up orders already called in. Decor is simple. There are platforms of huge bags of russet potatoes in the dining area. Serves as storage and decor I guess to boast their "fresh cut fries" image. I did notice it was not ADA compliant. A person with a wheelchair would have a very hard time getting through their dining area because there are so many tables and chairs crammed in a tight space. Another thing that was a bit off putting was the greasy floors. The place was clean but the floor had a slippery greasy feeling under your shoes. All the way to the restroom. Maybe they are using the same mop that they clean the kitchen with in their dining and restrooms. The shining star is the food. You order your burger, any topping you want (toppings are free!!!) size of fry and drink. They also have hand blended shakes. This is not fast food! They don't put your burger patty on the grill until you order. So be prepared for a 10 minute wait to get your food. I ordered my cheeseburger "all the way". Which means it had the following toppings : ketchup,mustard, mayo, lettuce, tomato, onion, pickles, sautéed mushrooms and onion. The burger itself was fantastic- not a skinny little fast food burger. It was fried on a flat top and perfectly cooked and juicy. I liked all the toppings but I felt that there were so many it cooled down my burger more than I would have liked. The shinning star of my meal- the fries. I got the smallest size but it was easily enough for 2 people. I got them seasoned the "five guys spice" but they also have Cajun spice. The fries were freaking amazing. Best fries I've ever had. I'd go back just to get a meal of fries. The gentleman who was at the front counter and who seemed to be in charge was phenomenal. Polite and had great customer service. read more

ordered to go during covid-19 crap. I called ahead and placed order. I went in to pay and pick up. it's so weird seeing this place so empty and quiet. looked to have about two staff members. polite and friendly. the burgers were delicious as usual, messy messy with all the yummy toppings. we haven't gotten much take out since the pandemic. it was an awesome break from the norm. read more

Five Guys is my favorite location for a burger hands down. Their food is always consistent and the low carb options of a burger in a bowl or lettuce wrap are just as good as the original. When I'm not watching my carbs I love their cajun fries as well with malt vinegar! read more

Five Guys - Cheeseburger in a Bowl - Burgers Near Me - West Des Moines, Iowa

My first five Guys visit was a quick one! The staff were screaming at the top of their lungs. Angry people 8 deep waiting for their food. No seating and was so loud I couldn't even order my food.. so I didn't and won't be back! Not a comfortable place to eat . Felt like We walked into a biker bar! read more

This place is overpriced for the food. The girl who rang me up could barely put two words together. I asked for recommendations on toppings and she said, "I ain't put nothin on til you tell me." Spent $11 on a single patty cheeseburger and fries. Yikes. It also took about 10 minutes to get my food and I was the only one in the place. Only reason this isn't 1 Star is because the fries were good. Should've gone to Bbops across the street. read more

I got to try a Five Guys when I was in FL once. When I heard they were invading us I got really excited. They were pretty quiet about their opening but once I saw they were open we planned to hit them up. Just a week or so after the opening and we went on a late Friday afternoon. We walked in at about 1:45 so we missed the main lunch rush however the place is still packed. The place is SMALL. Mostly taken up by the kitchen and then lots of bag of potatoes, boxes of peanuts and peanut oil that helps you work your way to the counter to order. 2 Registers both being worked and over their shoulders you can see about 8 people working the grills and fryers. If you have the chance to take a look at the menu before you go... do. I knew before I got there what I wanted and what would be too much for us even as a group of women going to eat. I ordered the LITTLE burger which is 1 patty. If you know that you want just one patty this will save your stomach and your pocket book. A regular burger for them is 2 patties and about $7. We got a 2 regular fries to share between 5 women and it was WAY too much. So I LOVE the burger. NOM - get everything on it. The fries were soggy and greasy and could have been cooked longer and I hope they will when the crowds slow a little. The Cajun fries were just a different seasoning. They come piled in the brown bag on top of your burger and the bag is greasy soaking up the extra grease from the fryer. The chocolate shake yes pretty good. A little thin for a fry dipper such as myself, but still very tasty. The ambience is LOUD. Tiny place= open grill+ people shouting orders + people yelling number of orders out. Then really loud music and people trying to talk over the music. Overall this is a fast paced place. You hope people are quick to eat so they give up their spots so you can sit. There is a tiny space out back for seating but thats not going to do anyone any good now that the weather has turned cold here. I will be back to have another burger and fingers crossed the fries are a little more done. read more

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We love Five guys in West Des Moines they always consistently have great food. The burgers are wrapped in foil which makes the bun texture awesome. The fries are always the best just be careful and order a small for 2 people as that will be more than enough. The restaurant is always clean and the bathrooms are clean also. We highly recommend Five guys and you have to top the meal off with a great shake 5 stars GREAT JOB!!!! read more

Five Guys - Burgers Near Me - West Des Moines, Iowa

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One small hamburger and one small fries cost me $12.39. No more 5 Guys at those prices. I'll get my burger, fries, and a beer at Alba for $11. read more

Tonight was my first and last experience at the Five Guys franchise. When I walked in I was immediately made uncomfortable by the drill Sargent of a manger. I then ordered a $25 meal that would be $10 at any other fast food restaurant. Because of the price I was expecting a delightful meal. I then waited 30 minutes and when my food arrived my taste buds quickly humbled my expectations. THIS PLACE SUCKS. read more

The line was out the door but it moved pretty efficiently. I like that they work so well for being open recently! I didnt know the cheeseburger had 2 patties! The little cheeseburger is the one with 1 patty. Its deliscious and juicy! The coffee shake is good too! You can order online instead of standing in line. Ill do that next time. read more

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Great service, friendly staff and delicious food. Thank you! I appreciated the "hello" and "thank you" when we left. Keep up the good work!

We were there on 8/20/20. There were 3 other ppl waiting for orders. There was take out also coming in. I watched them put up orders and the ppl that had done online had to ask where their drinks were. Each and everyone that came in. I watched our burgers sit for over 5 minutes as they waited for fries to be done. Mind you had multiple baskets going and one person just doing this. No excuse to be that behind. I watched them throw pieces of what thought to be lettuce into a garbage can across the table burgers sat on and would miss yet just leave on the floor. Will never eat there again! read more

Food was good but no the greatest burger I've ever tried.. especially not for the price they charge. My husband and I went for lunch he ordered a bacon cheeseburger I ordered a cheeseburger both with double patties. We ordered a regular fry (feeds 2) and 2 fountain drinks. Our total was $30 bucks. Very overpriced for mediocre food. Be prepared to spend 50 or more bucks if you're feeding a family of 4. read more

Five Guys - This is how your food comes even if you're eating in. $30 dollars later.. not happy! - Burgers Near Me - West Des Moines, Iowa

What a bummer. When I travel places, I see chains like this and I wonder if anyone from larger metros eats at these establishments - I mean why would they when they MUST have something better, right? So when this place opened up, I had some coworkers swear by the food. "Oh, you're gonna love it, it's so good!" And a friend said to me, "Oh man, there's not a better burger in town!" What a joke. Personally, if I wanted to throw away $30+ for two people to eat, I'd just grill a couple decent steaks from the grocery store. Or better yet, I sure as shoot wouldn't go to Five Guys and blow a wad of cash on...are you ready for this...a hamburger. Yep. That's it. A hamburger. Fries? Sure, wow. These things...they tasted like fries. Were they crispy and hot? Yeah, I guess. I mean, not really; they were no better than McDonald's fries. And supposedly fresh ingredients here? I mean sure, the burger didn't have mold on it, but it was a hamburger with stuff on top. Wow, really impressive. B-Bops? Now there's a burger joint. They do EVERYTHING right, and their prices make sense. You can walk out of B-Bops having spent $16 between two people, and you're happy. That's at least HALF the cost of Five Clowns Burger Emporium. You want my advice, forget about these joke burgers and get the real deal somewhere else. read more

I apparently did not mention "mustard" when I listed the ingredients I wanted on my burger. When I received the burger and realized it was "dry" I went to the counter and asked if I could get some mustard (I had one of their plastic cups intended for ketchup that I thought they could put it in). The employee said they could not send "anything" across the counter and she could not give me any mustard. If Five Guys is this rigid on their "rules" there are plenty of other places to get a burger. read more

Came in 30 minutes before close. Was told the last burger was made for an online order. If they had gotten another online order, would they have declined/refused to fulfill it? I feel like I was lied to in order for them to have an easier time closing. read more

I can't figure out what the hype is for this place (i.e. why so busy). It must be popular for the large cities where they don't have good beef? The hamburgers are not good. The meat is a small amount with a huge bun. I wasn't a fan of the fries either. The prices are insane for what you get ($22 for 2 single burgers, 1 fry and 2 sodas). We only stopped here because we were in the area and it was Sunday, so not much for quick options (p.s. it wasn't quick either). Plus, I hadn't tried it yet, so I thought I would. You will be better off when B-Bops opens up in the area or drive out towards I-80 and stop at Culver's. They are a good Mid-Western burger making company with good prices and fresh ingredients. I didn't bother checking out the reviews on Yelp, but I should have as I went to write my review, I see the average is 3 stars (not a good sign in my opinion) with a lot of negative comments. I have no reason to try this place again. Save your TIME and your MONEY and go elsewhere (Fuddruckers, Red Robin, Culvers, B-Bops). read more

Tried out five guys today. Very fresh and hot. Big juicy burgers with a lot of great toppings to put on the burger. Tried the cajun fries, which was very good. I will be back. read more

There's a lot of hype around Five Guys. That's what it is- hype. The lines are crazy. Not sure how long that will last. I ordered online and arrived 3 minutes til 11. I waited long enough for them to get the order ready. The service is great! Nothing but good vibes from that standpoint. I ordered a regular burger with all the fixings and Cajun fries. It was around $11 ish which is pretty pricey for a burger. The burger was good, a lot bigger than I was anticipating. The fries were totally disappointing. They were limp and squishy and WAY over-seasoned. Future state, I will forego Five Guys for B Bops. I can get a big ol burger, crunchy yummy fries, and a chocolate shake for around $8.50 which pleases my pockets and my taste buds. It's hard to hold a candle or even surpass the Bops. read more

This was my first time here, I wasn't impressed. It took 30 mins to get my food. I was unaware when ordering a cheeseburger you have to tell them WITH CHEESE. You have to tell them every condiment you want on it. My burger was so dry. It didn't really have any flavor. The price for just a burger and small Fry is ridiculous. There's numerous burger joints in this area, pick one of them. The only thing cool about this place is, the free peanuts. read more

So 5 guys, I have heard lots of news and everybody was super excited to try it. I waited till some of the newness wore off before giving it a go. In my honest opinion here, there was nothing that makes me want to go back. We stopped in on a Sunday after 1pm and noticed they were quite busy yet. After a short wait it was our turn to order. Done, easy, several choices were nice to see. Waited for a seat while waiting for our order to come up. All the yelling in the kitchen, music, other people talking/eating and lots of order calling the noise level is louder then I like. The burger came in a brown paper bag which I like as it is decomposable, burgers were hot and fresh. The cajin fries were just ok in my opinion, I just felt that all the hype I would have this magical experience and it wasn't. It was loud dirty, busy, crowed, none of these things are impressive to me. I would eat another burger again if someone else picked it up. lol on to the next burger joint. read more

Five Guys - Burgers Near Me - West Des Moines, Iowa

I've tried Five Guys in California several years ago and I wasn't impressed. I decided to give it another shot and I still wasn't impressed. It's pricey, takes forever to get your food, the seating was cramp and the music was too loud. The little bacon cheeseburger we got wasn't very seasoned and the cheese wasn't melted. For almost $7 I would expect a bigger burger with more flavor. I like BBops way better! The fries were way under cooked to the point that they were soggy and if you know me...I like soggy fries! It was $25 for two people so it wasn't cheap, though they have a sign up that said "best bargain" meal....umm not really. read more

Five Guys - Little bacon cheeseburger - Burgers Near Me - West Des Moines, Iowa

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Prices are too high. Fries are never fresh, hot or tasty. Have been here 5 times now and 5 times disappointed. They cheat you out of your extra fries which makes it worth the money. The manager Josh is above and beyond rude. Very unprofessional. Did not even come close to apologizing to me. Did not try to resolve the issue. His customer service skills is a complete zero. I will not go back. I'll visit the one in KC. Where they are 5 star. read more