I really want to give this place a better review and as many who read what I post I find positives in my experiences. So let's begin with that.
My party of 3 we're super excited to stop here to end what had been a beautiful day. We entered the restaurant at about 8 pm. My newly engaged daughter (hint why we were here) said this was her way to end the evening with her now fiancée (so happy to write that finally) to enjoy tab beer and some burgers. Our server came over to introduce himself, but I fully got the vibe he may be new. Ok I'm fine with that and give many a break as they are learning. I also sometimes give pointers to help them stay relaxed and build up confidence to serve ( it's a tough job, I know I have been there). Then there are the moments when you just know it's not that at all. My daughter had picked up on it as well as I did. It was apparently close to closing time for many of the servers.
Ok let me get back to positives... we ordered some sodas, as well two drinks from the bar. I wanted to taste a cider and pint of a lemon cider, sorry can't remember the drinks. You'll understand soon why. Then we got an appetizer of cheese curds and man they were delicious and we got a surprise fried pickle and I ate that up yum! The dipping sauce was sweet but good may ask for a ranch next time. Then we ordered 3 burgers. 2 brown sugar burgers with different fries and 1 cheese curd burger. The burgers were delicious, mine I felt was a bit greasy but over all very good. The ranch flaved chips on point.
So why the 2 stars right, service was so bad for is.
This journey here began at 8:02 pm we walked out by 9:57 PM.
Sample of cherry cider arrived, no other drinks, 15 minutes later sodas. The cheese curds were delvered at 8:57 pm, then our server comes back 15 minutes later to inform they have no more lemon beer on tab and that they that ended drink yesterday. He asked if he would like something else, which was declined and the server then asked if we enjoyed our food and can he get us anything else or just the check. My daughter spoke up and said um yes our food and hold the check. He disappeared. The worst part is he had our food earlier but I think he got confused by the cheese curds because I asked for small plates to eat our appetizer on as we were sharing it. Suggestion to management have small plates with appetizers.
Then the servers were placing their food orders (management noted do not eat until your off the clock). Ok makes since, but their food was out before ours and placed after us. Our food finally arrived after 9:15 pm. It was delivered by another server who had no clue what the burgers were. So we told them what we ordered and we got our food. Almost done another server who was leaving saw we were calling for help by anyone and got our server for us Jackson your table needs yoy. Thank you to her we were able to get more sodas to finish our meal.
The best part was he never asked how our food was. Then disappeared again. I caught him getting ready to vacuum the floor mats and he picked them up. Another server was like I think your table needs you. He was over and we ask for to go boxes, he the walks to get them and bring them to our table. He never washed his hands after rolling up the mats on the floor. Note food went to the garbage.
My daughter was done and said don't you dare talk to him mom, you can see he is having a ruff night I just want to go home and enjoy the rest of our day prior to this experience. I said ok. The newly engaged couple got up to head out and I asked to see management. Oh boy that was another thing altogether as well. I don't know if they're here and um. I wrote on this poor kids check and asked another server to deliver it to the manager.
So over all experience not good, food was good, but to my liking very greasy in which if I return may try a chicken wrap instead. My stomach didn't handle that much grease well later.
Management should be notified immediately when you think your table is going south on you. This could have been a simple "I'm so sorry for the delay tonight, Jackson is on top of getting your food to you all here shortly!"
Jackson you got this learn the check in and out to with your tables. Food hits the table check in, oh wonderful it all made it out and looks delicious, is there anything I can get you all at this time? Leave...check back by a simple walk by and see if drinks are low or even save room for dessert. With the drink situation make other suggestions on what kind of ciders taste do you like or looking for. If you have flights offer to have us sample one. Simple things help recover a table and help you as a server get a read on your guest.
Our end time on my check 9:41 pm, over all I'm saying to others food good, place is clean, service needed help or maybe just don't go near 8 pm.
Good luck to this place and I wish I could have joined the many others give 5 stars. read more