The food is made fresh right after you order, it was delicious! It does get pricey if you get a drink/combo. One thing that got me is they asked what I would like to drink, not if I would like a drink. Being a first timer, I thought it was included so I answered. My food went from $9 to $15. It is also kind of hard to hear the cashier talk with all the machines going on. read more

If you are really hungry and want a cheesesteak that is flavorful and really cheesy the walk over to the food court to "Charley's Cheesesteaks." You'll need loads of napkins and a big appetite or you'll have plenty to share or take home because the sandwich is huge. The line is a five minute wait at lunch time and even longer on the weekend. The price is reasonable and the service is good. There is plenty of tables to sit or take out to your favorite happy place to enjoy your cheesy goodness. read more

Charleys Cheesesteaks - Cheesesteak - Sandwiches Near Me - West Des Moines, Iowa

My first two years in the Navy were spent at the Philadelphia Naval Shipyard on South Broad Street in Philadelphia PA... At no point did I ever see a cheesesteak offered with tomato, lettuce, or pickles in Philadelphia... Onions, peppers, mushrooms, whiz, white American, or Provolone... Yes. Mayo, mustard, or ketchup on a cheesesteak would probably get you a beatdown there... Even with my preconceived notions by looking at their advertising, and passing Charley's up MANY times, I finally buckled and ordered a large old school cheesesteak while I was at the Jordan Creek mall food court a couple days ago. It was pretty tough to pass up Great Teriyaki which is my go to at JC mall...! I should have stuck with my instincts... The roll was fine. The meat had hardly any chop to it. More resembled Steak-umm slices... The chop probably depends on the day and the cook working the grill. No flavor. Maybe that's why they want to add all the other "stuff"...? Not a lot of meat either... No option to add mushrooms. The old school "cheesesteak" is served with cheese sauce... Online you don't have the option to upgrade to Provolone on this sandwich. I should have asked at the counter. In Philadelphia cheese sauce or whiz is more of a tourist thing... I prefer white American cheese. Seems overpriced for what you get. Does Charley's offer a decent sandwich? Sure. I guess... Would I call them a cheesesteak? Kind of... Maybe? More specifically...a Philly cheesesteak? No I wouldn't. I guess I feel a similar way about Charley's as I do about Pepper Jax and Capriotti's. Is it edible? Yes. Am I a fan? No. I don't buy the "steak" from Subway or Firehouse either... As far as cheesesteak chains go I'll pick Jersey Mike's EVERY time! I only wish the Des Moines metro could keep a good traditional cheesesteak shop open... We've had a few over the years, but they all close after a season or two. It seems like the only way to keep a cheesesteak shop open here is to offer other sandwiches (like cold cuts, deli, and other subs etc.) to supplement the menu and take the focus away from the actual cheesesteaks... Or to crud them up like Charley's does deviating from the "traditional" formula. Until we get another great cheesesteak option I'll continue to make them at home myself in my cast iron or on my Blackstone... Or hit up Jersey Mike's if I'm on the go. read more

We were thrilled to find Charlie's Cheesesteaks while visiting West Des Moines. I'm not sure if we even have one in Omaha anymore, so when we saw it in the mall food court, it was an easy decision for the whole family to eat there. The Teriyaki cheesesteak has been my go-to favorite for years, it's packed with flavor and always hits the spot. We also can't resist ordering the cheddar bacon fries, which are just as good as we remembered. Everything was fresh, hot, and delicious, and the staff was friendly and quick. It was a nostalgic and satisfying stop that reminded us why we've always loved Charlie's. read more

The food is always good but who gives you all your food to go and no bag? I'm just supposed to carry 6 poorly made boxes all the way to my car I guess. With how much money this place makes you'd think they could afford either better boxes or plastic bags. read more

I love Charley's Chicken California but today 12-10- 2024 I just finished eating a very dry sandwich. My husband said the same thing. Usually you get this marvelous creamy Ranch and cheese flavor with the chicken and the bread. If you decided to cut corners by taking the oohey gooey away from this sandwich.....YOU made a huge mistake!! read more

My first time trying Charley's was a major success. I got the Chicken California and it was very good. The sample I had of it was very good and it made me want to order it. I also got fries and some ranch and they were very good. The ranch was very savory and tasted so good. 9.6/10 read more

Charleys Cheesesteaks - CHICKEN CALIFORNIA - Sandwiches Near Me - West Des Moines, Iowa

Wanted to try this place while in the mall. I got the buffalo chicken cheesesteak and it did not disappoint. They only have two options either regular or large, it does advertise small but that wasn't an option for some reason. Regular sandwich with fries and a drink land you around 15 dollars including tax. read more

Charleys Cheesesteaks - CHICKEN BUFFALO - Sandwiches Near Me - West Des Moines, Iowa

I had to go back because the cheesesteak #2 was so good. OMG, I loved it again. Everyone at the counter understood English and I felt like such an ass for my last review. This place is freaking amazing. 1amazing fatman meal for under $20.00 if you don't tip em. I didn't this time. Only feel bad now that I am thinking about it. However; I learned something that makes it all good. I won't ever tip the register, however; from now on I will leave no less than 3$ for the table cleaner. That's really good money spent. Oh ya, this is the Jordan creek mall. The rating is true read more

I have loved Charley's and it is my go to. I can get a cheesesteak anywhere but will chose to fight the mall crowds to get it here. The 4 stars is because lately it's been off, the sandwich is just thrown together and the bread isn't as crusty and chewy, just crusty. Plus I wish it wasn't a food court stall. It would be so much better as a stand alone. Jordan Creek is just always so busy. But they always have samples and I appreciate that as I rush through the food court to shop. read more

Hot mess! The lady kept trying to overcharge me. I kept explaining to her what I ordered and what she was trying to charge me but she didn't speak very good English nor did the rest of the staff. Once I got my food, it was delicious. read more

Seating: It's located in Jordan creek mall so typical food court seating tables and chairs. Food: Charles is always solid, fresh,hot and delicious. Good variety of flavors and sandwich sizes and sides. read more

Charleys Cheesesteaks - Ultimate fries - Sandwiches Near Me - West Des Moines, Iowa

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Didn't give me my six cents and after I explicitly told them to not put ranch on my sandwich they decided to still put ranch on the sandwich DO NOT come here I'm never going there again period and the woman at the register kept telling me if I wanted ranch or anything else on my sandwich and I said no I come back to my seat very disappointed and realize I have ranch on my sandwich never coming here again. read more

I was offered a sample of the California Chicken, our intention was to just swing through and eat lunch somewhere in the food court. Melt in my mouth! So, for $4.99 you get a Chicken sandwich Philly style, with ranch on it and provolone cheese. Fries and a small (formerly known as a medium) drink. The fries were straight outta the fryer hot! While waiting for my sandwich to cook I used their seasoning shaker to season my fries. DELICIOUS. Best fast food sub sandwich I've ever eaten.....by far the tastiest. The bread is soft, airy and warm. The sandwich was bursting with flavor and the seasoning salt put the fries over the top! Highly recommend trying this shop.... read more

Charleys Cheesesteaks - California Chicken - Sandwiches Near Me - West Des Moines, Iowa

Well this is dissapointing. Hair in food- and also their phones don't even work so I can't call to get my money back read more

Charleys Cheesesteaks - Sandwiches Near Me - West Des Moines, Iowa

Utterly and honestly my favorite sandwich place to go eat. It's right in the mall where I do my shopping and there very speedy and always get my order right. And I have never had my sandwich taste bad, it's always done to perfection. And they have lots of different sandwich options to choose from. I usually choose the chicken California with the ultimate fry (fries, bacon, cheese, ranch) it's super delicious. Along with there signature strawberry lemonade made fresh there. read more

Takes three times to kill me. I've eaten at this location 7 times because I work at the mall, but of those 7 times I've gotten sick 3 times. I don't want anything from the company, just to inform others about my death. read more

I have never had Charley's anywhere else and am not sure if they offer more than they do at the mall food court. In my experience their food is amazing! Their sandwiches are made fresh in front of you and they are extremely flavorful. Their fries are great as well! When I'm going to eat in the food court at the mall, if I'm not eating Chinese food then I am eating at Charley's. read more

If I could have had a worse experience at an eatery, I honestly cannot see how. I was first greeted by the man pushing samples in the food court at jordancreek town center, something I think is rude, as he blocks your path walking to other choices to eat. I decided that I had not eaten at Charley's for some time and that I would give it a try. I looked over the menu and selected a regular sized steak and pepperoni philly, which is more than 7 dollars and comes with nothing else. Being pressured by the manager, almost having no choice, I also added a cheese fry and a blueberry lemonade. 4 more dollars. For a total of 12.50 with tax. An outrageous sum, but if it taste good, it might make up for it. I received the meal and was dumbfounded by the lack of quality and food. Here is a list of things I found unsatisfactory: The amount of meat on the sandwich was very small, perhaps half what it should be. Their was very little cheese on the Philly, something that was very disheartening. The regular sized sandwich is maybe 8 inches long, extremely small for the price. The toppings were less than fresh, and fell right off easily. The bread was terrible and stale, very dry. All together not worth over 7 dollars. Next the cheese fries were very small and cold in the center! They also had barely any cheese on them at all, good thing I had some ketchup, but I ended without eating them all. Gross But most disgusting of all was the blue berry lemonade which was just normal box lemonade with a bunch of blue berry syrup at the bottom. I tried to shake and stir it, but it didn't mix at all. I was so frustrated with the whole experience, I will not go back read more

Not much to say here horrible Philly steak sandwich had zero taste I watch them drop and I think they use roast beef not steak some on another side and just threw it right back on the grill do not go there if you really know what a Philly steak sandwich is theirs is horrible expensive I would never recommend this to anyone read more

Wheres the beef!? Ive had phillies n Philadelphia. I have to say im disappointed in the lack of meat here. Seriously. I was ready to bite into a big meaty and cheesy sandwich but it was very flat. It taste good but now i wish i got a burger to fill me up. read more

Charleys Cheesesteaks - two subs on a tray - Sandwiches Near Me - West Des Moines, Iowa

Today I was craving a sandwich and I figured it would be a great day to try something new. I had never heard of charleys but after seeing an add for it online I figured I would give it a shot. It's in the mall which if you are already there is a huge plus but if you just wanted the food it's a hassle to have to wade through the sea of people at the mall. When I got there it had a line which means one of two things either it's good or they are slow. They seamed to be getting the orders out quick so I'm happy because that must mean it's good. The mean has quite a few philly choices which is nice. I chose the #7 just a classic steak philly. I was asked if everything on it was what I wanted I said yes. I ordered a raspberry lemonade and a nacho deluxe fries. I got my lemonade and moved down the line. I quickly realized I was unaware what "everything on it" actually means. I have never seen a philly get pickles, mayo, tomato and lettuce on it until today when I saw them put it on mine. I figured what the heck why not I'm always up for something new. I got my sandwich and fries in less then 2 minutes and headed for home. The sandwich was actually quite nice. I liked the bread and the meat. The meat was juicy and had great seasoning and the bread was fluffy and had a great bite. I didn't really love the extra toppings but if I would have asked for it without it then I wouldn't have had the full experience. The fries were nice with the cheese, jalapenos, sauce with just a hint of bacon. The star of all of it though was my raspberry lemonade. I was really impressed and suprised by the quality of the lemonade and the fresh raspberrys were amazing. All in all this was a great trip and I am sure I will come back if nothing else for some fries and a lemonade. read more

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Stopped in for lunch today and my food was fantastic. Only reason I didn't give 5 stars is because of the wait for my food and the cashier wasn't too friendly but the food was great. read more

Every time you order from here it is a disappointing experience. Either the sandwich is poorly made because they just threw it together or the employees have no customer service. They need to get it together. Charleys could be a highly satisfying place but it has been awhile since this location has been. If there is a shorter line, it would be worthwhile to go someplace else read more

First experience with this chain. The guy who took our order was pushy and speedily asked questions that we didn't understand. I ordered the teriyaki chicken with all toppings (that he speedily said). My spouse ordered the California chicken. Also ordered a side to share of bacon cheese fries. I sat down and waited for my spouse to get through the line. I'm not confident their linemen are organized enough because it took a long time for anyone to get their order. The sandwiches were good - no complaints. The fries were also very good and not too covered in cheese sauce. Not sure I'd revisit this chain. read more

Walking through the food court and was offered a sample of their "Chicken California" and it was tasty, so I went ahead and ordered one, but was not impressed. Very small portions, and not anything special. Their strawberry lemonade however was delicious!! read more

Went here last night with my wife. Never again. The portion sizes are ridiculously small... Two pieces of thin chicken on a piece of rather dry bread, with one slice of cheese. More than that, quite literally one slice of tomato, and two banana peppers do not consitute toppings. We had to go back up, because they forgot one of our fries, they were unapologetic, and just as a side note, hair nets are required in a kitchen! So, all in all, poor hygiene, small portions at an exaggerated price, and terrible customer service. We won't be back. read more