Hmm. I'm undecided about whether I like or dislike five guys... When I heard about this place, people told me it's "like in-and-out, but worse, and more expensive, but you get to choose your own toppings." I was curious, so I decided to give it a shot. Came here with my little sister around 12:00 on a Saturday, and there were plenty of empty seats (and out door seats too!) We each ordered our hamburgers and shared an order of fries, found a seat, and waited about 5 minutes for our burgers. I had a little cheeseburger with lettuce, pickles, tomatoes, grilled mushrooms, and A1 sauce. My sister had a hamburger (holy cow TWO patties!) with lettuce, tomatoes, grilled onions, and A1 sauce. The main complaint I had about my burger was that it didn't really taste like anything... I mean I guess there were a couple of bites that tasted only like A1 sauce (which was yummy) but the majority of the burger tasted so bland that I had to dunk it in ketchup. I think I'm just used to the sauce they use at In-And-Out, and prefer that over a plain burger. Anyways, the fries were delicious (they give you a ton), but i was pretty freaked out when I saw that one regular serving of fries was over 700 calories (the large fries are 1,400+ calories!) I will probably not be coming back to Five Guys, just because I would much rather have in-and-out right down the street. read more

Hamburgers are good except for the cheap buns the get soggy and fall apart into a disgusting mess. Why don't you use a better quality, firmer piece of bread? read more

i suppose i should refrain from weighing in on the five guys vs. in and out because i'm sorta biased against this food anyway. had five guys back on the east coast a few years ago. now made it way westward. the fries are pretty good -- specially selected, skin on, thicker, only the small pieces are crispy though anyways the burger is double size unless you get the little which is more like a regular. nice to have all the additives. i still prefer in and out. read more

Today they kept 11 customers waiting for a little over half an hour while they prioritized a massive to-go order.

My burger was too greasy but the good thinking is you can pack whatever extras you want with no extra charge. Didn't care for there Cajun" fries and there service sucks. I prefer IN and OUT, i'm going to stay loyal to IN and OUT... read more

I ordered a grilled cheese online for pick up. Even though it took me longer to pick it up than expected, it was great. I liked the sliced bread, and the fact that I could get grilled mushrooms, jalapenos and pickles, all things that In N Out does not offer on their grilled cheese. The smaller order of Cajun fries was huge, and it was nice that they waited until I arrived to pack them up. Cold fries would've made me sad. read more

Bring wet wipes...'cause your brain will explode after you've had a burger here.

So bomb, best burgers of my life way better than in n out no competition and Obvs in n out fries suck these are the best. YOM.

It's been a little over 1 year since my last review of this place. I rarely write 2 reviews for one place unless I feel it's warranted and in this case, yes it's warranted. I would say during the last 3-4 times, my burger hasn't even been serviceable. It's been under seasoned, way too greasy and the meat completely falls apart upon eating. Sure you drench the damn thing with all these toppings but 5 guys is forgetting to put effort where it counts most. And that is in the actual quality of the meat. The fries are good. If I want a killer combo, i'll go to Habit across the street and get the fries here. Trust me on that one. read more

I just had a small cheese burger with bacon it was good and the meat was juicy. The fries were in a large cup and some of the fries had the skin left on the fries and I liked the fries that are fried in peanut oil. They also have peanuts to enjoy before you get your burgers. This was my first time eating here and I will be back. read more

I can't believe this place has fewer stars than In N Out. It is far superior and they don't have that disgusting dressing that In N Out has, that we all know is just a sweet thousand island dressing. The first time I went here, I thought it was the best hamburger I have ever had in my life and has now become one of my first stops when visiting my sister here in Sunnyvale. I like that I get to choose exactly how I want my burger and don't have to worry about them putting disgusting saucese on there if I forget to ask to have it without. The peanuts while waiting for the burger are a nice touch, but with so many Americans and their peanut allergies, I am surprised they have been able to get away with it. The atmosphere and prices take them down a star. It is cold in there and they clearly do not want people hanging around too long. They want you to take your burger to go and make it clear with the interior. The price for a hamburger, fries, and a drink are well above average, but I am an American living in Norway, so I still find it cheap compared to Norwegian prices. Compared to other Five Guys, this one is definitely the best I have tried out of the 5 I have been to in California. read more

Seems to aim for In-In-Out...but, not THAT good. The place was fun and casual. I like being able to grab peanuts...nice touch. The burgers were ok, I've had better at other places. The fries were ok too. read more

Ok, so maybe I was expecting too much - given all the hoop-la surrounding the opening - but I gotta tell you the initial experience was wa-a-a-y underwhelming. Compared to the usual fast food places this compares pretty well, but to me they're putting themselves in competition with In-n-Out not MackyD's - and they just didn't pull it off IMHO. I hope I don't sound like a burger-snob but after this one experience, well maybe I'll try it one more time - especially to at least try the Cajun Fries - but I think if I want a burger I'll just go back to In-n-Out. It's only a half mile away... (I think this is an East Coast phenomenon establishment and since those folks there don't have In-n-Out maybe this is the best they've got?) read more

Their Oreo milk shake is excellent and the service was quick too. Ordered on line and went there for pick up.

Well I got the complete wrong order. I got a bacon cheeseburger with lettuce, tomatoes, pickles, mayo, and ketchup. What I got was a bacon cheeseburger with two meat patties (for me I feel that's unnecessary and never order that), and just ketchup. Nothing else. Okay... being a laid back and slightly anxious person I just ate it because whatever. It was good. For some reason I also got fries which I didn't want, and noticed she put them in my order without asking me if I wanted them. Okay... read more

Seriously, Meh. I've had better. Why I had to wait over 15 minutes in line to experience the burger here is beyond me. Expect to pay at least $10 for a soggy bunned-burger, fries and a drink. read more

I waited in line for 15 minutes and read the articles on the wall on how great this place is so I was very excited. I ordered a small bacon cheese burger with everything on it with fries. $10! My food is in a brown paper bag,ok. I was sooooo disappointed!! The fries had no flavor and were super soggy and slightly burnt, tasted old, so gross. The burger was mediocre and small! The hamburger had no flavor to it no seasoning at all very bland. It tasted like something you made from your kitchen but no seasoning at all. For $10!! In and Out burger is waaaaay better and worth what they charge. This 5 guys place seems to have a large ego but delivers crap at high prices. It's all hype! I'll never go back and stick with in and out if I want a good burger at a fair price. read more

OVERRATED. Fries suck and they charge for everything. Stop believing the hype.

pretty pricey for what you get. I guess if you like peanuts then the extra cost makes sense, because they are free. small menu selection, high prices, tacky restaurant overall. am i being too hard on five guys? well i still gave them two stars because the food was fast and fresh. if you want a good burger for the price, i'd still prefer in-n-out, if you want a better burger, head to Red Robin. dont expect peanuts, but I'll take the bottomless fries anyday/ read more

i've been eating five guys a lot and to be honest, in n out, you have nothin on five guys. but i guarentee you that if you keep eating this 3 times a week like me and you happened to be a single guy...you will be just left with five guys in your life. Why is this place rated 4 stars for a chain: 1) free peanuts 2) amazing toppings all for free 3) priced fairly 4) not one flavor overpowers the other...the burger is well balanced 5) long lines...you are wondering HUH?? long lines make you crave five guys all the more....the wait is part of the journey! and the best thing is that the long lines move quickly...best of both worlds! i really don't like their fries...even their cajun fries are just ok...doable...but I'm not complaining. Five Guys...thank you for coming to the West Coast and showing In and OUT how we do it in the East Coast. Five Guys is In...In and Out is OUT. Ya Heard? read more

I love this place! I like the hamburgers since they are by default double patties. Great prices. And their Cajun fries are actually pretty spicy!!! I first tried Five Guys back in Texas, and so happy they are in South Bay as well!! read more

I like the burgers here only because I love mushrooms and bacon on them and In-N-Out doesn't give me that option. However, I am also very critical of the fries and with all the options that Five Guys gives you on the burger you would think that they could give you some more variations on the fries. I always order the Mini Bacon Cheese Burger "all the way" with extra mushrooms. The burgers are always pretty consistent and messy (I guess some people like it that way) but I'm not in anyway in awe with the burgers. If I'm in for a quick bite I still often times prefer the burger+fries of In-N-Out. read more

What happened to Five Guys? Used to be much better... Overexpansion? Sucks now. Go across the road and to to The Habit instead. Burger here was not hot (even though it was made to order) and bun was soggy. In N Out is better too. read more

FIVE GUYS is better than In n Out. In n Out shouldn't even be compared to Five Guys because it isn't even in the same class. Five Guys is truly the one place I go to when I'm at home and I'm craving a burger. You have so many choices of toppings, and don't even get me started on the fries.... Okay I got started... the Fries... the FRIES!!!! They are so addicting! So good! I can't stop! Then.. .the hot dogs... OMG. This place is awesome. If you like burgers... you have to come here. If you like hotdogs... you have to come here. If you like french fries... then you better get over here. And if you like In n Out - then something is wrong with you. I love this place! read more

The food is pretty good, but I think it is very sad how wasteful you guys are! The majority of the people that eat here eat in and yet you put every order in a paper bag and french fries in a cardboard cup? And A LOT of people eat here. I think it's time to start thinking green, Five Guys! read more

Great Burger place you can pick your own topping and also the fries are super good. and free peanuts. The price is cheap and way better then any other fast food joint. Great place to grab a burger if you looking for a quick bite. They have money locations and is one of the best burger place. worth giving a shoot. read more

Overrated, but not bad. Had a little cheeseburger and the regular fries was huge! Not sure it was worth nine bucks when I think Carl's Jr is comparable, and Clarke's is better. read more

I honestly don't see how Five Guys can get one or two stars, because the food here is delicious! I ordered a veggie cheese sandwich and it was an actual burger, not fake food stuffed in between two slices of bread. The fries are very delicious, but the quantity is WAY too much and so is the price. If Five Guys would cut down a little on both that would be great. read more

I hate to add to the negative reviews,but that's all I got,...Simply put without the IN n OUT details,their burgers are okay but the order form you have to fill out and the noise,and mistakes make this a burger joint I'm gonna pass on next I want to ruin my diet! read more

OVERRATED! When 5 Guys Burgers opened up in the South Bay (inside "The Plant" shopping plaza on Curtner Ave in San Jose, everyone was talking about it! The famous East Coast burger joint finally comes out to the West Coast to compete against our famous In-N-Out Burger). After driving by the location many times and seeing a long line out the doors I never got a chance to try it out until my coworkers wanted to check out the Sunnyvale location on El Camino. When I arrived the line was long and out the door just like I expected but I was pleasantly surprised when the line started moving a bit faster. Since this was my first time at 5 Guys some of my coworkers gave me some tips on how/what to order. I was pretty hungry that day so I ordered a Cheeseburger, Hot Dog, and Fries (everything with the works) The burger was freaking huge (double of everything!) I had to push the burger down a bit to get it to fit in my mouth. The first bite into it equaled disappointment. I didn't know really what to expect but it wasn't this typical burger experience. At that point (during the first bite and swallow) I realized that no burger joint beats In-N-Out. I liked the way their menu was structured and I like the fact you can put all kinds of things on your burger which gives it an edge over In-N-Out but overall the taste just wasn't there. I actually thought the hotdog was better then the burger. The fry's were good but again, not as good as In-N-Out's. I could be just use to the In-N-Out taste since I grew up eating their burger over the 5 Guys but it just felt like 5 Guys burgers puts a lot of things in their burgers that makes it unique but when it comes to the overall taste - nothing beats In-N-Out. What makes things worse is that 5 Guys Burger is definitely more pricier then In-N-Out ($15 for 1 cheeseburger, hotdog, fries, and a coke). read more

hmmmm...burgers...Who doesn't love a perfectly cooked burger? I've been dying to try this place but everytime I stop by there is a rediculous line. I stopped by the other day and they seemed pretty slow. I figured it was time to try them out. Being a newbie I ordered the cheese burger. Little did I know that meant two patties with cheese in the middle. Bonus points for having free topings....I got the grilled onions and grilled mushrooms. The burger was a bit messy though, and the wait seemed rather long for them not being too busy. Interesting that they have free peanuts in the front...never seen that at a burger place. read more

It's not in-n-out that's for sure! Maybe I just don't get it, but I'd rather get my burger elsewhere. Five Guys burgers are just kind of meh for me. read more

I truly feel that food and service are something that go hand in hand. I really need to write this review, so that you guys, and maybe that girl, know that there is a different between being rude, and having a bad day. My boyfriend and I have NEVER been to Five Guys before. Never had the chance to, everytime we get there it is always too late. :( Today, we were like, let's get Five Guys. We get there, we look at the clock, holy crud it's 9:58 so I jump out of the car and run in to order. The open sign was also still on so I figured they were still open. There is a girl who is sweeping and cleaning, and she didn't say anything as I walked in so everything seemed okay. There is already a woman ordering food, and I sit back to look at the menu (wow what a menu). The girl at the cash register looks to me and says "Are you with her? (Points with her finger too) I said "No I'm not." She then goes "We're already closed" and waves me away. I was so shocked. So rude. Not even a "sorry, we are already closed." I just said "Could you please take my order?" She then rolls her eyes and goes "Ugh, fine." and continues to take the woman's order. Already in my head I was thinking "Great, this is going to be an awesome first Five Guys experience." My boyfriend walks in behind me and he's like babe what do you want to get? At this point, I feel rushed because she already denied me, and so now I just feel like I got to order and get on out of there so it's not an issue for them since it was "closed." (BTW There were about 5 families eating their meal inside at the time as well, with about 3-4 people waiting on their order.) Anyway, I order I said "Could I get an order of regular cajun fries, and two cheeseburgers." She then goes, in a stern/rude/annoyed voice "Is there anything else you'd like on the burger?" My boyfriend goes "Could I get mine with grilled onions?" - this is where she becomes a b i t c h. She goes "EVERYTHING IN BLACK is complimentary, and everything in RED are add-ons" My boyfriend then goes "WELL we've never been here, we didn't know that." (He sort of gave her a slight attitude because she was like forcing us to order, and making us feel stupid for not knowing what the difference between the black and red extras were) After that she sort of realized that she was being really harsh and rude to us, so she let go of that attitude she had, gave us a smile, and slowly explained that everything in black was already on the burger, and whatever was in red were extra add-ons. We just said, no it's fine that's all. She then asked if we wanted drinks, and we declined. She then ended this whole experience with "Well, here you go guys! You guys are lucky number 02" And really, if she would have just apologized for either having a bad day, or even for giving us attitude it would have been okay. But no, she was so rude and harsh and tried to cover it with a smile at the end. My boyfriend is PISSED at this point, he has never encountered such rude service before. I then told him about how she almost denied me service and gave me the biggest attitude before I even ordered, and this set him off. He asked to talk to the manager, and we told her what happened. The manager, Amber, was empathetic and told us that isn't how Five Guys is supposed to treat their customers, etc. And we pretty much just told her that we do not have anything against that girl, but she really shouldn't be speaking to customers like that, because it really made us never want to come back. In the end, Amber kindly offered to compensate a future meal, and even offered free drinks. We declined, and thanked her for letting us just blow some steam, and to let her know that one of her employees is providing ugly customer service. It was just SOO unbelievable that someone would treat a customer that way. Regardless of this horrible experience, their food is very good. I can't say I will be coming to this location anytime soon, but all in all these burgers are definitely tasty, fresh, and huge. 0 Stars Customer Service by the girl at the cash register. (Who i will keep anonymous just for her sake...) 4 Stars for food 4 Stars for management, thank you Amber. read more

Came here for the first time last weekend and it's probablyyy my last too. I ordered the Little Hamburger and added tomatoes, lettuce, grilled onions, grilled mushrooms, ketchup, and mustard. The food didn't take long to arrive but they forgot my lettuce :( The burger tasted alright but not as good as I expected. My bf and I also split some of the cajun fries which were tasty. They have unlimited free peanuts so that was coool I guess. Overall, I definitely prefer In n' Out when it comes to fast food burgers. read more

My first time trying the place and I am not impressed. First of all the bun was really thin so it got soggy very quickly. Also the bacon and the meat were burned. I had the remove the parts that were very charcoal. The meat itself was not seasoned and very dry. Lastly the fries were very soggy. I really don't know what the big hype is about the place. I personally would rather eat at In-n-Out. read more

I have been hearing a lot about Five Guys and finally got a chance to try them out for lunch. Overall, I was satisfied, but not blown away. I would be open to trying them again, but somehow my burger lacked the crack cause I am not addicted. The Good So, I am low carb boy, but have heard that the fries are amazing. I tried one of my friend's and I will say it was a pretty damn good french fry. They were fresh cut and thicker than most out there. Also, they post where their potatoes come from which I think is a very cool touch. The other thing I had heard about was the unlimited, free toppings and their selection was very impressive. It was nice to get a bacon cheeseburger with grilled onions. The bacon was crispy and I liked the variety. Also, other than the new soda machines at Carl's Jr. and the Sonoma Chicken Coop that serve what seems like 5000 soda options, Five Guys is the only fast food restaurant that has Caffeine Free Diet Coke on tap. I didn't get it, but want to give kudos for having a unique option on tap. The Bad I think the In-N-Out vs. Five Guys debate is going to rage for awhile. I had read several reports online that Five Guys did not have a bunless option which made me wary of trying them. I am happy to report that they will serve their burgers without a bun, but, unlike In-N-Out that wraps theirs in lettuce, Five Guys merely serves it on the shredded lettuce. It would be very difficult and potentially very messy to attempt to eat the bunless burger anywhere but at a table in the restaurant. I wish I could have gotten it wrapped. The burger had lots of fresh ingredients, but I will say that I find In-N-Out to be far more flavorful. FIve Guys doesn't look or taste like a fast food burger, which I appreciated. It is more like a hand crafted burger from a local diner, but that does not make it A-M-A-Z-I-N-G. It is a solid, decent, good burger. Nothing more, nothing less. A small nit is that the grilled onions came in a small take out container and not on the burger. They were chopped up and not necessarily caramelized. I hate to sound like a broken record, but I prefer In-N-Out's caramelized onions over Five Guys. Basically, I would have lunch at Five Guys again, but it is going to be a once-in-awhile type of experience. Give it a try and enjoy. Also, I forgot to partake in the free peanuts. Bizarre touch, but I like the quirkiness of it. read more

They don't have milk shakes! But they do have kosher style hot dogs (with cheese & bacon if you want) and grilled cheese sandwiches. The burgers have many more topping options (like bacon) compared to In-N-Out. The biggest difference is the prices -- $5.59 for a double cheeseburger here seems a lot more expensive than In-N-Out. My verdict? Worth trying...once. Then go back to your normal routine. read more

Ehhh... I have to say I am not a big fan of this place. I honestly think it's over rated. The inside is nicer and more comfortable then other fast food burger places but as far as the quality of the burgers here, there not that great. I would much rather go to In N Out. Now in order to give this place a fair shot, I ate here at least 3 times and every time I ate here I was disappointing. The burgers were either so greasy that they would slide right off the bun or they were dry and flavorless. If you want a good burger try In N Out or ever Red Robbin. read more

Really unspecial burger. Tried it twice. Feels like something I would eat at a college BBQ, except at gourmet burger prices.

Intensely friendly servers, cooks, and general staff. Everyone was nice! I took advice from another Yelper and ordered the "mini" version - which is just one patty. They offer their burgers in a lettuce wrap or as a salad. I opted for the lettuce wrap with grilled onions and grilled mushrooms and wasn't disappointed. Veggies were fresh and crisp but the patty was a little thin. They dump all the fries into the bag on top of your food (why??) so you have to dig you burger out. Or eat all your fries before your burger, whatevs, I don't judge. read more