I've tried the burger here once and it wasn't what I expected from a burger joint. Surprisingly the burger really didn't impress me. But they do really have good fries. The hot dogs here are split and grilled on the flat top and actually taste pretty delicious. Go and check it out for yourselves. read more

I first tried this place in Orlando, and I was hooked!!! I was having a bad craving for a burger today and happened to drive by this new location. I was so glad they opened one near by, I order the little bacon cheeseburger and little fries. It hit the spot!!!!! Their soda machine had so many choices, it took me forever to decide haha, I chose lemon and lime sparkling water with strawberry lemonade soooooo good!!! The fries they are so addictive, the peanuts are to die for I wanted to get a whole bag but too embarrassed to do it haha. I will definitely come back! read more

LOVE this place. So much so ive made my husband grow tired of it. DELICIOUS GREAT SERVICE read more

My local Five Guys spot always comes through with burgers and fries that satisfies my late night cravings. Staff is always nice and the location is always clean. I'll take Five Guys over In n Out 24/7!! read more

I've been to Five Guys probably a dozen times or so and have never regretted it. I'm psyched that there's a local spot now so I can drag all my friends to try it out (results have been positive on the burgers, so-so on the fries). Personally I really like the burgers and usually like the fries. The fries tend to be fairly greasy and undercooked (i.e., floppy) but in small quantities they're doable. Of course, they give you a ton of them (one order will feed two people nicely), so I usually end up tossing a lot out. I can't think of anything in particular that is unique about the burgers themselves, but I really like them, and the normal (double patty) burger is a ton of food in and of itself, so I don't feel terrible about paying a bit more for them. I'm somewhat surprised by all the reviews extolling In-n-Out over Five Guys, though I will agree that the Habit is a good comparison and would be hard pressed to choose between them (I've only had the Habit once, but I recall it being good). read more

I'll give a star for the burger because it's good BUT JEEZZ. Worst service ever. Given them so many chances but they mess up over and over again. They're never open btw and when they are they don't answer the phone. They are veryyyy SLOW. Takes about 15-20 mins to get just a burger and that's if they don't "forget your ticket". I've come multiple times because it's close but forget it I can't deal with these slackers anymore . Five guys you lost a loyal customer to in and out. Good riddance. read more

Order via Uber eats? Our burgers were burned. They didn't include the requested condiments. One burger was a burger in a bowl was so over cooked it was crunchy. Tried calling the store to see if they could correct it. It was a Verizon wireless number with no voicemail. read more

Good food and good staff. They always have a smile on their faces and seem happy to be there and at work. They're always happy to make your food the way you like it. read more

THE BEST BURGER, FRIES AND STRAWBERRY MILKSHAKE.....and they tell you the calories. They have real strawberries in the strawberry milkshake. Customer Service was excellent. Everyone was so nice and had a great since of humor. They help me get my order just right. I'll be back. read more

We just ordered from this establishment through their website, only to be short by two sandwiches. The driver apparently left them on the counter when he left. When we called them about the shortage, not only did they tell us it was impossible to order through their website (which we absolutely did) they said we had to go through Door Dash to get refunded for the missing sandwiches - despite the fact we don't have a Door Dash account and they don't have our payment info. Never in my life have I received such trouble remedying an order that was incomplete. After 3 calls to both five guys and door dash, the refund finally went through. The 8 of us waiting for this order to be filled will never patronize any five guys establishment again. Terrible customer service! read more

This place is one of those restaurants where no matter what you HAVE to try it! Diet no diet who cares!! Come on ppl if ur a burger lover let me rephrase that a fresh burger lover this is the place to be! Everything is just so fresh ! The regular burgers are huge so u def don't leave this place starving! If your an in n out lover you'll rethink about that one this will be ur new fav burger joint!! Now besides the burgers . The location is suburb! They have street parking as well as a private lot right in the back of the restaurant. the place is reasonably big so plenty of seating . Right on Ventura u can't miss this place! Inside five guys the place is very clean and that's a big issue not just for me but for everyone I hope! They really do a good job making sure there's no trash or anything around! See u soon Guys!!! read more

Been to 5 guys like 5 times. Not just this one, but this was my most recent torture. That now is 5 times to many. I keep going back because of all the rave reviews they have all over the walls. I figure I am bound to get a good burger at some point. How is this possible I have not. Let me recount the ways. 1. Service. Good. Friendly. Not fast though. 2. Today - we have awesome burger places all over. This aint one. Fresh meat. good! Well could be good. But... Cooked to a well done dried out piece of crap. Not good. Every time. Well done. Do they do that because they are afraid of getting sued if someone gets sick? Does not instill confidence. I was thinking, would they cook it medium rare if I asked? Never had. Not sure I'm giving them that chance. But it could be a decent burger if they did. 3. Variety of toppings, mostly free are nice and most are decent. But if the burger meat is dried out and tasteless ( except for the salt) I can do way better in lots of places. And of course there are tons of other more "upscale" fast food burger joints doing far superior burgers for not much more money. 5 bucks for a single burger with a tiny patty is pretty pricey. 4. Fries. These could be GREAT. But , BUT, the guy ( one of the 5 I'm sure) put so much freaking salt on these that they were really inedible. I like a little salt on my fries. In N Out. They nail the fry. Very lightly salted. You love salt?? Then add more at the table. But why take a fresh potato fry and coat it in salt so it looks like the streets of NYC after a snowstorm.? All you are going to do is kill off your customers! 5. Drinks. Fail . Nothing to drink but crap sodas. How about a milk shake? Goes good with old school burgers and fries, right? Your main competition you copied has great ones. Some bottled drinks could be an upsell as well. Oh thats quality. Ohh yeah... Peanuts. Cool? Gimmick. Hmmm. Just what I want when I'm waiting to eat an overpriced dried out burger with salt lick fries that would have a herd of horses ( yes horses love salt) lining up at the door if there were any around here. Come to think of it, maybe this was "5 old west guys". The ones from the western who wanted to eat well done burgers and lots o salt. Suggestion: Ask your customers how they want their burger cooked unless your cooks can only handle well done mode. and LIGHTLY salt your fries. Can you handle that? Then you might come up with a decent fast food burger. But alas, my heart can't take anymore attempts. I want to live a little longer. I need some water just thinking about it... read more

Great customer service, it's also easy to order online for delivery. We eat here VERY often, but honestly switch out the bun for a brioche when we get home :X if they made that switch, i might move in. We always order our fries extra crispy "like chips!" Tip: if you're almost there, and ordering for takeout, tell them to drop in the fries because they won't until you arrive :) read more

Matt and Louie were amazing. Actually, their team always make the juiciest burger and Cajun fries. Thank you so much!

I had the most wonderful experience at Five Guys! I placed an order online at the wrong location, the Manager was so amazing!!! He remade my order and even called and cancelled the order for me at the other location. Thank you for an incredible experience and DELICIOUS Burgers read more

Double bacon cheese burger with the works is EVERYTHING! Love that there's peanuts out to grab I like to save them and give them to my dog. I don't know if it's safe but I've been doing it for years. read more

My wife and I have 5 guys at least once a week in Utah. This 5guys seemed to have bigger burgers and more beef. Delicious and worth a drive out of the way. SO MUCH BETTER THEN IN AND OUT. Crisp, fresh and Friendly read more

Five Guys - Mouth watering - Burgers Near Me - Studio City, California

Great burger and fries. Great friendly staff, Was surprise of the cost but worth it, Jack H Playa Vista. read more

First time ever to a five guys. It was fantastic, even better than what we expected. Milk shakes are wow, burger was best I have had in LA, chips were delicious. What impressed us more was the staff, in particular the guy who took our order today, approx 14:45. We will be back for sure. read more

After hearing all the hype about this chain it was about time to give it a try..and to be frank, it doesnt live up to expectations. OK hamburgers, less than OK fries, seems like they are always undercooked. Overall value isnt too good either. Over 12$ for the combo is a little steep in my opinion. I ll stick to the old school burger joints. read more

Best burger around! If you want a fancy McDonalds, go to In N Out (yuck!). Want a real burger, like grandma used to make, go to Five Guys! read more

Five Guys - Best burger around! - Burgers Near Me - Studio City, California

I ate at a 5 guys burgers a few years ago back east and wasn't impressed. Figure I'd try them again out here since it's walkable from my house. The burger was kind of bland and the fries were greasy. I definitely could find a better tasting & healthier meal for the $10 (reg burger & small fry). In fact, I type this from just returning from the bathroom and trying my hardest not to vomit. Sorry for maybe a lil too much info but I feel really sick & nauseous from this food. There are plenty of good burger places close by that are priced better with much much better food. read more

Delicious burgers and fries...fresh cut fries from potatoes while you watch.. Amazing burger quality! unlimited toppings.. My wife and kids loved it! We will be back! read more

Meh! Not impressed with Five Guys at all! We heard such great things about this place, but my opinion is vastly different from the majority that have visited. First of all, hamburger joints and peanuts just don't go together! You walk in, and there are these huge boxes of peanuts for you to snack on while you wait. Really? Peanuts? Smh... I just don't get it. So, with that said, let me get straight to it: First, the place wasn't that clean... dirty tables, peanut shells on the floor, and such. Second, they nickel and dime you to death - no combos, over priced burgers, over priced fries, and over priced drinks. We ended up spending $38 on two cheese burgers, two large fries, and two medium drinks. It really wasn't worth it! Third, the cashier had a difficult time understanding us when we placed our order. Her attitude was a bit churlish, which really put a damper on our experience. Finally, the food wasn't all that! The fries were way over done, the burger was substandard at best, and the flavors were definitely nothing to write home about, AND I ended up with a bad stomach ache after we left! $38 dollars was wasted and could have been spent on something more hearty and tasty! Never again! read more

Five Guys - Burgers Near Me - Studio City, California

They screwed up our order online and still charged us for things we didn't order. They wouldn't give a refund and said we had to drive over there to get our money back. read more

All I've heard about Five Guys is "it's better than In N' Out", so that immediately put it at a disadvantage. People said the same thing about The Habit when that place blew up in popularity, and it just wasn't so. I went to Five Guys with lowered expectations hoping the disappointment would'n't be so bad, and I'm happy to report I WAS NOT DISAPPOINTED BY THE FOOD. The price, though? $34 for a couple cheeseburgers, a couple regular fries and two drinks? Yeah, very disappointed. But the food itself was really good, though not as tasty as In N' Out. Five Guys' burgers are like a really good homemade burger. My main complaint about the burgers are they lack identity and enough seasoning, but it was still really good. Five Guys DOES have In N' Out beat on the fries, though. As far as milk shakes, i'd call it a draw. Listen up east coasters--you might have the west coast beat when it comes to pizza and Chinese food, maybe even have us beat when it comes to seafood, but not when it comes to good ole' American burgers. In N' Out remains undefeated on tasty burgers and bang for your buck, so try again. And good luck. OVERALL: A really good overpriced meal. NOTE: Why the three star and not a four? Aside from the price, the food messed me up that night. It was great going down, but not so great coming out two hours later. Is it called Five Guys because I had to take five $hits afterwards? read more

Had the greatest service ! The cashier Luis A was incredibly helpful and so kind ! And the food... DELICIOUS ! Needless to say , it was an amazing meal ! Thank you!! read more

Music is annoyingly loud in the restaurant. I couldn't hear a word the server was saying and neither did she understand what I was saying.

Gotta give em 5 stars!!! Not that it was a perfect visit..but overall..I walked away very happy. First off- the location isn't great. Parking sucks..and it's one of those shopping centers that you would never go to unless you were going specifically for 5 Guys. Also- the wait is a bitch. 5 guys is not "fast food". It's "10-12 minute food". Having said that- it's totally worth the wait.. I got the cheeseburger. I added the usuals; tomatoe, lettuce, onion, etc.. And a large fry. It was awesome. Everyone keeps comparing it to In And Out but it's so different to me. This is closer to Rounds burger that In And Out (and I mean that as a compliment). It's greasy. It's probably got 1500 calories..but it's worth it. Definitely try it out!!! read more

I enjoy coming to this five guys every time. The people that work their are extremely friendly. The hamburgers all the way style are awesome too. This is one of my favorite place to enjoy a really good hamburger because they do know how to make it right. read more

Omg I like this burger so bad... The best burger I ever ate... The service is good and very clean.. The only prob is the fat lol... read more

When I called to ask if they took phone orders the girl told me to order online because it's "faster". It definitely wasn't faster because she was already on the phone with me. Didn't really appreciate her lack of enthusiasm to take on my business. Having said that, you should definitely order online ahead of time because it makes things way easier and faster. Come pick it up or just have it ready for when you arrive. Done and done. read more

I'm sitting here right now, first time at a five guys. Burger is awesome, fries are awesome, and I love the staff!!!! Two tattooed dudes and a nice lady (a little short, lightish hair and braces) helped me pick my food. Everyone is singing to the songs, while cleaning (they never stop cleaning!), calling numbers and smiling! Really into this place right now lol. read more

this is a real, honest to God review. i live down the street & we've had problems with the service here over the past few months. let's start with today. we place a phone order. my friend goes to pick it up. the girl asks if he was going to tip her. WHAT...? oh no she didnt...! yes, yes she did. when he replied, "thats an awkward question" he then put $1 in the giant tip jar in front of his face. her reply at that point was: "gotta hustle how we can". then she walks to the "cook"/"fry guy" & tells him "did you see how he looked at me? i just asked him to tip. his reply was "FUCK THAT". ok, i mean, why would you say that while he's standing there a foot away & can hear every word you've said...? i dont know if this part is true, or where it started, but the term/word "tips" is: "To Insure Proper Service" the following phone call to the manager at the time was a waste of time. now the food is good, hopefully the guy that said "FUCK THAT" didnt spit in our food... the service there though is 15o% not cool...! i go to Susie Cakes damn near 3X's a week. i'll get a cupcake & a bottle coke & TIP THEM at least $3-$5 every time. do you wanna know why...? because they are all pleasant & smile & greet you when you walk in the place. they are helpful, answer questions without sarcasm or being condescending. oh, they never mess up either. ive never gotten a smashed cupcake or broken cookies. they ask if i want my bottle of Coke opened... good customer service is rewarded with a good TIP (see definition above please) so if you're going to this location for the food, yes, the food is good. but be prepared to be treated like what you've read in these reviews. if more than a few people complain about the same thing (customer service) think about it... once again my peeps, EAT WELL... read more

Like most five guys but a bit worse. Only Five Guys I've been to where they didn't add extra fries to the order, and the fries were overcooked. I thought it was standard practice to add an extra scoop of fries, not here. First time I've left a Five Guys hungry, won't be returning to this location read more

Crappy customer service. Not a smile...barely a hello...then they mixed up our burgers, but forgot the grilled onions, ok no biggie, again crappy service, the workers were too busy socializing with each other to notice me standing at the counter...finally they said they'd bring us sides of grilled onions...they did...in a little condiment container...like from the fridge. The fries were hard and were terrible. And what's up with the peanuts you can snack on... and throw the shells on the tile floor so someone can slip on them?? Weird...this isn't a bar.., so yea.,,I'll NEVER go back there. read more

I ordered through uber eats yesterday and ask for cajun fries and a burger with bbq sauce,hot sauce, grilled mushroom,grilled onions, regular onions what I got was a burger with onions and green pepper ... now at least you got 1 out of 5 of the stuff I ask for but where did you get the idea for green pepper? I double check the receipt just incase there was a bad communication but no the receipt had what i ask for so i check uber eats side NOPE had what i ask for so yeah that happened .... read more

Don't get Me wrong! I love the burgers, however, the guy that took my order was rude, but what's more disturbing is when a customer came in he asked "cash or credit card" When the customer said "cash" he had to call someone else to the same register to take the cash payment. I wonder what that was all about. Things that make you go "Hmmmm" read more

Been hearing so much hype about this place on TV and articles and stopped in to the new Studio City location. Very disapointed! Way over priced. A cheeseburger, fries and a drink will run you over $10. Personally, I prefer the Habit 1/2 mile away for about half the price, which also has much more variety. The regular sized burger (double), fries and drink will run you $12. About twice the price of In N out and the Habit. Both of which I believe are on Par with Five Guys. LA has so many hamburger joints. Five Guys really isn't bringing anything special to the table folks! I suspect they will be busy in the short-term while customers get to try them out, but in the long run, Price will prevail and customers will revert back to the lower priced competition. read more

Dropped by today and picked up for the family, fries were on point!! The burger was delicious and loved the free peanuts available for you while you wait! The parking was a bit of hastle to find.. but that is a design flaw of the plaza. Great Place with friendly folks! read more