the food was amazing!!! I got a hamburger and fries and it was some of the best food I've had in my life. Jon was an amazing worker with great attitude and personality! read more

Anyone that's eaten a $7 Big Mac knows how unsatisfied they feel when they're done. If you'd pay just an additional $3 dollars, you'll can get a bigger, more amazing double cheeseburger that includes every fresh topping imaginable - including grilled onions and jalapeños. The fries are good too, and even the "little fry" size is a big serving. Nice. The only downside is the price. $21.75 total for great burger, generous fry volume and a bottomless drink: is that a deal-breaker? I think you get what you pay for. It definitely beats getting post-Donald regret. read more

This is the last time I'll ever go to this Five Guys. This isn't the first time at this restaurant. Dried out burger, fries way too salty and overcooked, I tried three different sodas, they all tasted bad, must be the water going to the machines. This is the worse Five Guys I've ever been to, and I've been to plenty read more

Service gets worse and worse. Longer and longer, sloppier and sloppier. It's really sad to see. Food remains top quality, but at the service and at the prices, you could do much better. read more

My family' went and order they waited 1 hour for just frys and a burger.and the guy said to wait from what I saw

I ordered takeout from this five guys tonight and was greeted by a kind gentleman working the register. Back in the day, you used to tell the person at the register that you were picking up and they would ask your name and holler "so-n-so is in the house!" so I made eye contact with the guy and told him I was picking up. He asked my name and walked over to his coworkers to let them know that I was there. As I was walking toward the pick up area, a man intercepted me and said "let me guess, pick up?" I told him yes, and he responded "figures," which I thought was odd. Turns out he was a manager. He called over the man who had greeted me and began berating him about the process and how when I said I was there to pick up an order, he should have pointed me towards the pick up area and not taken my name or anything. He told the man that he was only qualified to run the register and wipe down tables. He went on and on and I felt awful as the man stood there and respectfully took the lashing that really should have been done in private. I can't imagine working for such a disrespectful and condescending jerk. Thank you to the man at the register for not herding me through like cattle and taking the time for a human interaction. I'm sorry I got you in trouble. read more

One time I got a burger here and an entire layer of the burger was massive clumps of hair. I didn't realize this until I took multiple bites, literally pulling someone's hair out of my esophagus cause I had swallowed it. read more

I have been here many times in the past, with good service and pretty good food. Yesterday was a little different. The place wasn't very busy and an employee quickly came up after I entered and I placed my order. I could tell there were only two walk-in orders ahead of mine. I ordered a fountain drink but found the soda machines were a little lacking in selections. A bunch of selections seemed empty or just didn't work. I ended up with a drink I wasn't really interested in drinking. However, I had already paid so I opted to grab something. I ended up tossing most of it since it didn't taste right. As I waited a few people who had placed online orders came and left. Still, not very busy. When my order came up, it was at the same time as one of the previous orders. I made sure I got the right bag and left to go eat. I took a bite and quickly realized somethine was missing. I looked and found there was no lettuce or pickles on the burger, despite my having ordered them. There was the ketchup & mustard. At almost $10 for a burger, you would think the place could get the condiments correct. Given how the work stations are set up, hopefully, someone straightens out the mistake. Maybe it was because of a change of shift (some employees were leaving) or maybe there were newer employees. Regardless, I won't go back for a bit. I can go to a tavern/pub and sit and get a good burger for a few more dollars. Normally, I am pleased to eat here. This time, not so much. read more

Five Guys - My burger. - Burgers Near Me - South Burlington, Vermont

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I'm so mad right now that I want to give it less stars right now but I can't because they are good, but.. --So this is not the first time it's happened but I ordered 2 Oreo CREAM shakes and they gave me the shakes with Oreo pieces in it. THAT IN NOT WHAT I ORDERED! I always get OREO CREAM shakes they are white and delicious! I'm so pissed because it just happened to me and I realized it when I got home. Ughhhh I'm obsessed with the oreo cream ones!! - Sure I may sound like a fat ass to some but these shakes are WAY TOO EXPENSIVE to get the wrong order! read more

Service review: The manager screamed at the employee who was trying to put in our order and overall gave a disrespectful and unsafe feeling. It is concerning that he runs that place or is in charge of anyone!! read more

Very expensive. I was going to get fries and a burger but $20 for that is expensive. The fries are soggy. I'm glad I didn't get the burger. First time experience. I won't be back. I was disappointed because people have said it's good. It's probably because there's nothing else open besides McDonald's and Burger King. Only good parts were service and speed of food being made. It's not worth the return visit. read more

If I could give this location zero stars, I would. The staff is disrespectful af and their service is terrible. Gross food. Don't go

ABSOLUTELY HORRIBLE. Manager was yelling at his employees and calls them racial slurs and acts super homophobic and prejudice so not impressed with the Vulgar language and obscenities that were being spoken of. Was not impressed with my time. That I was in this establishment and will not be returning. Definitely not a place that is kid or family. Friendly would highly suggest picking somewhere else. The customer service was absolutely dreadful. And they don't listen to Customers at all. This establishment is extremely racist homophobic, sexist and misogynistic. Please do not visit this establishment. As this is a very toxic business. And I would not waste your money on a place as horrible. Is this by far the worst customer service I have ever experienced in my life And to top it all off. They were making jokes about peoples, disabilities, and what it's like being disabled. As someone who has autism and other mental health issues. I find this very triggering and extremely upsetting as I am autistic and have an autistic child it. It was just beyond messed up.so like I said before Excuse my bad punctuation, I do have autism and struggle with grammer read more

This evening I went to Five Guys for dinner with my wife and two children. While getting ketchup for the table, the manager came over to me and declared in an angry tone: "You have to come with me and pay for the drinks on your table." I explained there was confusion about a bottle versus a cup and I had talked to another employee about it and they allowed me a cup instead. The manager snapped back at me "No. You have 3 glasses on your table and you only paid for one. I have the receipt to prove it." And proceeded to wave her receipt in my face, making sure all the other customers waiting for their food could see that I was a criminal stealing soda. I had to take her to my table and show her my copy of the receipt that did show I paid for 3 drinks. She glared at me and said "Fine" and stomped off. I was extremely insulted that this employee would come over in front of all the other customers waiting for their food and loudly and rudely accuse me of stealing 2 drink cups. After trying to calm down, I went back and asked to speak to the manager, not realizing at the time that the woman was the manager. I explained that I was extremely insulted to be treated like I was a criminal. Her only response was to say, "Well I talked to my employees and confirmed that you had not paid for them." She offered NO APOLOGY for her rudeness and went back to working the line. It is unbelievable that Five Guys would have such a rude employee yet alone make her a manager! read more

So just left five guys. Didn't feel like five guys at all. Usually when you are walking through the door, there's the enthusiastic cashier, saying hello and there is a sense of camaraderie behind the glass with the employees. Not at all do you have people? Trisha, who waited on us was less than enthusiastic. She almost look like she was going to cry maybe she was having a bad day I don't know. But as we waited for our order to come up, we watched her clean off tables and oddly enough, she went around crumbs and left them on the table. We had a hard time, not giggling because we couldn't believe our eyes. I'm sure to the camera it look like she was doing her job. Taking an extremely long time cleaning around the table and not doing a damn thing because the thing was covered with crumbs. Oh well. the food wasn't quite like I remembered. The burgers had way too much condiment on them. You could barely taste the burger. And it made a huge mess. We love five guys but this crew really seem like it was lacking nobody talking to each other no camaraderie it just felt like everyone was pissed off too bad that's one of the things we love about it is it's upbeat field mostly we love it because the great burgers and fries not to mention the really great shakes. Maybe this crew needs to talk into. Or maybe all of them we're having a bad day at the very same time read more

Five Guys - Five guys - Burgers Near Me - South Burlington, Vermont

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The men have beards, some long beards & we all know that hair falls out! GROSS! The African American gentleman cooking the burgers pants were so low you could literally see a good 2 inches of his BUTT CRACK!!!! GROSS! read more

I had an awesome experience at Five Guys tonight. Thank you Diana.

I ordered the large burger which is two pattys of 80/20% beef add bacon, extra tomato; extra lettuce mayo, pickles, and ketchup. Burger was executed in a timely manner and with all the described fixings in place. I also ordered the small fries which were crispy on outside hot and buttery delicious on inside. Fried in a clean fryer with 100% peanut oil. Well played I must say. Burger was hot and tasty and what a burger should be all about. Simple, yet delicious. I will gladly take Midwestern beef over Vermont farm-to-table Angus anyday. I truly believe the Vermont farm-to-table bandwagon does not always offer the best ingredients when it comes to a lot cuisine. 5 guys rock on!! read more

Five Guys - A half destroyed large bacon burger with extra lettuce, tomato, pickles, mayo ketchup. YUM!! Small fries in background.... - Burgers Near Me - South Burlington, Vermont

Hadn't been in months mainly since there online ordering hasn't worked makes it inconvenient. Went there today ordered a bacon cheeseburger. The bacon put on my sandwich was burnt coal black. I asked twice to replace it. When she started to wrap sandwich I told her not to wrap it up with the burnt bacon. She then tossed the bun top 6 feet in the garbage and told me to step back. Got the sandwich it was ok but there service is horrible. I don't blame the girl I blame management that tolerates such behavior. And doesn't get their online ordering working. Place was great when it opened guessing it will shut down soon hardly any customers the hallmark of a bad place. read more

Past 4 trips there included a dry burger without the BBQ that was ordered, two burgers with hair in them, and a slew of other minor mistakes. Don't order online if you want your burger to be correct and always double check your food. read more

Five guys is a great option for those on a Keto or low carb diet. They will lettuce wrap your burger and have peanuts. This location had quick service but I prefer my cheese to be melted on my burger. They have the nice new soda machines. It was very clean. Recommend if you are in a hurry and want a quick ear. read more

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My partner and I love 5guys and make sure we stop whenever we are going to be near one sense we don't live near anything. Today we came to this location with our foster kids and order a grilled cheese for one because he is the PICKIEST eater I have ever seen. He loves cheesy bread from pizza places so I figured we would have him try a grilled cheese. He took one look at it and wouldn't touch the thing. One of the workers came by and overheard him and a friend complaining about the grilled cheese. Without prompting she came back and gave us a $10 gift card to come back in the future for them to try something else. Super kind and will continue eating at the different locations. read more

It was so cold in there, made it miserable to eat when you're shivering. Walked by the thermostat and it displayed 63°

Awesome, every time. Generally speaking I prefer local over chain. No one will ever beat Al's French Frys for fries but the burgers at five guys are the best. The service is great, always friendly and always speedy. Love this place. read more

Been to a few Five Guys in a few states. This one is as good as the others. Burger was really good and the fries were crisp!

This store keeps improving. The music level is now perfect, and the team functions really well. The food quality remains outstanding. The only thing I can see to improve would be to find a way to compost, but that would add a lot of complexity. read more

I'm sorry, but as far as a burger joint it really doesn't get much better than this. Yes the place has been a madhouse since opening so that could explain some of the lower reviews, but I personally have had a couple really good lunches despite the craziness. I have been going to the other popular fry and burger place in Burlington for a couple decades and Five Guys blows it away. The fries are pretty similar and both very good, but Five Guys burgers are in a different league. One of theirs is equal to about three of the other place and you get way more topping choices than ketchup, mustard and onions. read more

Had a burger first time in, with fixings. Another time the kosher dog with cheese and grilled onions. Both were excellent. In fact, I'm still thinking about that hot dog. The staff is fast and friendly. Does it cost more than McDonalds? Sure- but it's proportionately better food. Is it loud? When it's busy, yes. Want to close a business deal or coo softly to your date? Find a quieter venue. Also, if you feel like milk or juice is absolutely necessary for this one meal out of your kid's day, maybe you shouldn't have come to a hamburger joint. For skillfully prepared grilled food, go here. It's great. read more

We ordered through door dash this time, door dash half way fixed our order issues. When I called 5 Guys directly and spoke to the manager we had a great conversation and he rectified the issues immediately. Never had a problem ordering a have on their website or in store and now I can't complain about ordering through outside delivery services. We have always come here for great food and great service and will continue to do so for as long as we possibly can. Neighborhood friendly, kid friendly, customer friendly always. read more

The newest burger joint in town! Five Guys! So we wanted a good heavy dinner one night last week...And we remembered the week before this place had opened up! So off we went to Five Guys. So bring a new place you will first see its location. It's located right in the Gate Way shopping center. Not a bad location for sure! The inside had been redone inside. Pretty clean for a fast food joint. I wish it was in a closer location for Essex BUT I cant complain. Its not to bad of a hike for anyone. Its still pretty central in the Burlington area. The staff is also pretty friendly. Granted its still new. We had been greeted pretty quickly with a smile. Again being fast food I like seeing this. They didn't push us through quickly or even make use feel like they didn't want to help. They where clearly there to help us out with any questions that we had. Employees can make or break a place! This was not an issue here that night. (Granted its still new!) The price for the food was a little bit pricey. For 2 burgers, 2 drinks, and 1 large fry ran us around $26.00. So if you do go here be ready to pay more than BK or MCD! With that being said the portions are HUGE! The burgers we got each had 2 patties of meat. They also stack it high with any veggies and toppings that you would like. The fries are pretty good too! We got a HUGE large order of Cajun fries. They put a Cajun spice on the fries...and they are awesome! We couldn't finish the fries though. Next time we will have to order a small or a medium! Be warned the food comes in huge portions! It only took us about 10 minutes to get our food. They cook all of the food after you order. So this is great in timing. So as of right now I am a fan! It was a little pricey but the portions are good for the money you spent. So if you come here....Come hungry or pack it up and go home! Pretty strong 4/5! We will be going back if we feel the need to eat beef! BUT lets see if they can keep the level of service after the new affect wears off... read more

Definitely pass on Five Guys, in Burlington and elsewhere. Here's the basic bargain: 1. Wait twice as long as other fast food joints for your meal. 2. Pay at least twice as much. Seriously, this place is so overpriced it's absurd. 3. Get at least twice the amount of trash to throw away. This place is all hat no cattle (in burger terms). read more

A Karen told us we couldn't sit at the outdoor tables but could sit in our car in 80 degree heat with the car running and hurt the earth but it's fine. read more

The online ordering is a freakin joke. I, like a caveman evidently, chose to walk in and order. I'm still waiting for a burger and small fries, it's been 31 minutes. not sure how we're supposed to know how long the online ordering line is..? never coming back to any five guys read more

I went with my partner and a friend to experience what I was told was the best burger joint now in Burlington. Big Mistake! You had to fight with other customers for seats, the layout is terrible, it's expensive. $19 bucks for 2 burgers, 2 cokes & 1 sm fry in a greasy bag which I am glad they gave me because there was no place to sit down. We ate in the car, threw half of it away and now we all have gas & upset stomachs. Give me Al's anyday of the week, at least they bus & clean their tables. Note key word tables. The positive was leaving knowing I will never have to go back. read more

First response: Holy crap, that was greasy! Second: I need a shower. Third (to my wife who couldn't finish her cheeseburger): You gonna finish that? The words "fresh" or "healthy" will never be associated with this place, neither will "fine" or "dining." It is a burger joint, plain and simple. The interior is tiled so that it can be hosed down on a, hopefully, regular basis which means that the music will be extra loud and annoying. With that in mind, it is a middle of the road greasy burger joint that charges top dollar for a middle of the road burger. read more

I keep trying to give this place a chance and the overpriced food gets worse and worse. Cold cheeseburgers that aren't prepared right, hardly any fries in my order. Really gone downhill! read more

If you're wondering about their burgers and you've never had one, it's best just to try one. People either love them or hate them. I recommend trying one of the "little" burgers. The standard burger is a double and it's like a heart attack on a bun. I found the little burgers (which are singles) to be much more manageable. However, this review is more about their online orders. I jumped on the Five Guys website at my office. It was very easy to order, they even let me order as a guest instead of creating an account. The website said the burger would be ready in 7 minutes. I thought that sounded a little optimistic, but I took them at their word. At 8 minutes after placing my order I walk into the store and straight to the pickup counter. Not only was my burger ready, but they saw me coming and handed me my bag even before I said my name. Now that's what I call service. Hopefully someone at Five Guys corporate reads these. I'd like to let you know that your shakes are gross and way over priced. I was so excited when you finally started offering them so I ordered my favorite flavor, vanilla. It was bad, like McDonald's bad. And they're expensive! The price would be barely acceptable for a tasty hand-made shake. For a good insta-shake it's way too much. And for a bad one, well, I wouldn't take one for free. read more

Five guys is mostly good, the only issue is that sometimes there is a long wait time for food. Sometimes they don't have enough tables. A lot of times the soda machines are out of flavors when I come here. For the most part this is a good location. Hopefully they can improve on these factors. read more

Burger Nirvana has arrived, my friends! I've salivating ever since I heard Five Guys was going to be opening in South Burlington. They use fresh ground beef and offer a lot of great toppings for your burger. Think of it like a burger version of Subway. You order a burger and then choose between a variety of toppings for your burger. I choose a little bacon cheeseburger with ketchup, mustard, grilled onions, pickles and lettuce. It was phenomenal. Better than most sit-down restaurant burgers. I wish I had one right now... Anyhow, they have hot dogs, grilled cheese and- of course- fries. Their fries are fantastic. Traditional handcut and twice-fried (I find them to quite similar to the fries at Al's French Fries.) I'll accept no substitutions for a Five Guys burger in the local dining scene, now. I like to think of Five Guys as Al's French Fries done right (I mean, Al's fries are good, but the rest of their menu is pretty bland.) I'll probably gain ten lbs. over the next few months. read more

Loud. Loud music. Loud voices behind the counter. Very difficult to have a conversation. Expensive. Two hot dogs, two hamburgers, three fries, three drinks, more than $40...for LUNCH. The flavor is good, but not $40 good. And the loud music and difficult conversation setting makes it not a fun place to go for lunch. If you don't like hamburgers, hot dogs, and fries then this isn't the place for you. And if you dine here with young kids, or if you don't want your kids drinking fountain sodas, then the only option is water. They don't have milk or juice. read more