I usually finish a 5 guys meal feeling like I paid too much for a fast food burger, but that it was worth it. I can't say that's true of this location. I can at least say they are consistent: Consistently slow. Consistently inaccurate at filling the order. Consistently apathetic. The last burger I got here was overcooked to the point it was inedible, and was the last straw. Even if the price were the same, I'd choose McDonald's over this 5 guys location. read more

I love 5 guys and have been to locations all over the country. This location isn't great, they aren't even trying to make a good burger. It must be management or the franchise owner that simply doesn't care, so it's reflected in the product. Recently I got a delivery and the tomatoes were so hard, I'd need a knife to cut through the raw white core. I pulled them out of the sandwich and if I'd been inside the restaurant I'd ask for a new one. I can't imagine making a sandwich and placing those on a burger without noticing it's pure garbage. But as I mentioned, they just don't care. read more

Five Guys - Raw white core of unripe tomato - Burgers Near Me - Rochester, Michigan

Food was just ok. Not as good as it used to be. Service was good. We order to go we were very disappointed cost $53.00 for 2 burgers 2 small fries 2 cokes and 2 milkshakes. Crazy high prices for mediocre food We won't go back!!!!!! read more

Five Guys sounds like a porn I filmed recently. I'm finally walking normally. To say that I'm not a fan of Five Guys would be a massive understatement of the century because Five Guys is like one of the worst burgers that I've ever had but there are actually way worse ones like Shake Shack, like Wendy's, so you can actually get worse than this Believe It or Not. Although I wouldn't recommend trying. Service at this location was not very good and both me and my 5G loving friend agreed that the slice of pizza next door which was my choice was better than the Five Guys Burger and Fries which was his choice. In fact he said he'd be coming back for more of the pizza, so I guess I'm the winner. I can't believe I had to eat half a 5 Guys burger (a 6 dollar burger no less) and at least 7 fries in order to prove my point. 2 stars because it doesn't taste as bad as Wendy's. Or Shake Shack. But it's close. read more

Five Guys - Sounds like a fun night - Burgers Near Me - Rochester, Michigan

I love the staff here!!! When I'm feeling a bit naughty and want a good burger, Five Guys is a personal favorite national chain to go to. I love their app for online ordering and I love that this location absolutely never messes up my order. I'd say I order online from this location about every month. This is a clean location with hardworking and kind staff. read more

They spit in my food bowl I was just gonna eat them all and I don't want them in the fridge

4 stars for the food but -1 for the cleanliness inside. Overall very tasty burger though not particularly presentable. I understand that it is difficult since they wrap it in aluminum foil but maybe something to think about for the future (box?). Unfortunately the location was very dirty. All tables had dried stains on them from sauces and peanut shells. And of course it is nice that we get peanuts for free, definitely a plus! But something should be done to make sure the peanuts are not all over the restaurant as it makes it look very sloppy. read more

Five Guys - Insids - Burgers Near Me - Rochester, Michigan

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I'm not the biggest fan of Five Guys for a few different reasons, and haven't eaten at their chain in a few years. It's been a while, so I thought I would give it a shot to see if anything's changed. For starters, the prices are a bit lower then I remember. I went with a single cheeseburger, no fries no drink. The total was only $5.50. Nice! I considered getting fries, but passed since I wasn't feeling them tonight. The food was freshly made to order, and they called my number and gave me the food in the usual brown bag. Why can't they have trays? I did dine in, and found a nice place to sit, so that was cool. Until the register girl decided to start cleaning the dining area and slamming the chairs around very loudly. Anyways, It was okay here, but still not my favorite place. Better then some, but still not on my radar of places I want to go. The burger was good, but beyond that, it doesn't really appeal to me. read more

Clean location, great service, burgers bursting with fresh flavors. Can't ask for more! I'm a new Five Guys customer and each time the employees can answer my questions about ordering food and the menu itself. I LOVE that Five Guys offers the lettuce wrap option. Not only does the burger taste better but I love that variety as not many places offer a lettuce wrap. The cheese melts perfectly and the patties are well seasoned. This is one of those places I get particularly excited about eating my lunch! read more

Ok Bacon cheeseburger it's big, and if you want the extra free toppings are Relish, Onions, Jalapeno Peppers, Green Peppers, A1 Steak Sauce, Bar bq sauce, Hot Sauce. All free. Just in case you wanta add a little more jalapeno peppers and stake sauce to your massive bacon cheeseburger you can, now thats 2 patties %100 beef and should fill any hole in your belly. This Five Guys today was good, so I'm sureI'll be back for more burgers and fries again. read more

Five Guys - Close up cajun fries - Burgers Near Me - Rochester, Michigan

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It never fails, once again I order food from this place and it's not right. It's my fault honestly because I need to stop coming here. These people are incompetent. It's the small things, like not adding Mayo, missing onions, no cheese, you ask for Cajun fries but they hand you regular fries, you call to place an order with them and you get there and they forgot to put it in.. like seriously, Come ON !! Get it together, unfortunately this is the only one close to me !! read more

First time going to this place simply amazing but the fries where to salty for my taste. That's why I only gave it 4 stars if they would lighten up on the salt 5 stars all the way. read more

Five Guys - Burgers Near Me - Rochester, Michigan

Well I don't even have words. Came in and placed an order while there was no other guests in restaurant. I went to the ladies room to wash my hands. As I was leaving the restroom I see 3 workers and a manager based on their uniforms piling in the backdoor smelling like marijuana. Not very professional or safe. Thanks won't be supporting this anymore.Double Patty Burger. Food is fine but not ambiance I think of when I think family burger place. read more

Sometimes you just crave a burger. Okay more specifically it's 8 pm at night, you just leave the nearby Wal-Mart, you see the Five Guys sign, and suddenly crave a burger. Similar set up to most other Five Guys locations, ordered a Lil' Bacon Burger and small fries. A great tasting freshly made burger and fries. The small fries was really large and filling. Cost was under $10, very reasonable. Someplace to recommend and repeat when I'm in the area! read more

Five Guys - Lil'bafon burger and small fries - Burgers Near Me - Rochester, Michigan

The bad: The fries are really, really limp. The flavor is good, and there are lots, but, wow, they are limp. (My husband says they were perfect.) The good: The unsweetened ice tea is very drinkable (which is high praise from me) The awesome: The burgers--oh, wow, the burgers. They are by far the best fast food burgers I have ever had. If I had daydreams about burgers, it would be these burgers. read more

Five Guys - Robert's "regular" bacon cheeseburger. - Burgers Near Me - Rochester, Michigan

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Visited this branch a few times now, always providing consistent results. Place sits probably 40ish people, in an open and roomy layout. I do recommend sharing the fries with another person, as they arrive overflowing in the cup. When you place your order you pick between a hamburger, cheeseburger, baconcheeseburger. After that all toppings are FREE so pick as many as you like! Everything is made to order and the toppings are deliciously fresh. I recommend the cajun fries, as they are very tasty and mix it up from the normal fries. I do not visit often, but when I am feeling a solid burger and fries meal, this is the place to go. read more

Five Guys - Bacon cheeseburger with cajun fries! - Burgers Near Me - Rochester, Michigan

I'm in total agreement with Ted H. We too are Five Guys fans but we'll not return to this location until their employees are retrained in how to provide basic customer service. We arrived and placed our order at 6:20PM but never received our food for over 30 minutes. The group of employees were too busy running into the back and coming out chewing or swallowing food. Out of a total of five employees that we saw maybe one of them attended to the customers. One poor man and his daughter had their order given to someone else and never got theirs for almost an hour after they had ordered. My wife's Little Hamburger was so soaked in mustard that she had to throw half of the bun away. I ordered extra onion on my Cheeseburger but had to ask for more as there were hardly any on it. The owners/managers really need to do something about the attitude of the employees and their lack of customer service training. read more

Didn't know what to expect for my first visit. Wow was I surprised! I had the cheeseburger and fries. Fries were above average crispy with a fluffy inside!! Burger was juicy and full of flavour. Happy I tried 5 Guys for the first time! read more

Five Guys - Burgers Near Me - Rochester, Michigan

Amazing burgers, great fries. I ordered a little cheeseburgers and small cajun fry. They forgot to make my fry cajun so they made some more and upgraded the size for free. To say I was satisfied is an understatement! Love this place. read more

I don't understand the hype around this place. Although one look at the decor and you start to understand the brainwashing. The interior is plastered with posters of rave reviews from around the country of various Five Guys franchises. I dunno, most great restaurants don't try so hard to put their "greatness" in your face. A regular burger, fries, and drink cost $9.94. Is this the best you can do for a ten dollar meal? Not really. The burger was OK. They do give you plenty of fries, I had my fill with all the ones spilled over the inside of the bag before I even got to the cup they put them in. The thick cut fries are not my favorite. I've been to a chain called Smashburger out west that I thought did it a bit better. At least they had their "smash sauce" and offered sweet potato fries to give some uniqueness for your ten dollar burger meal. After two visits to Five Guys, I think I'm done there. I'd probably be more enthused if they had a "wow" item on their menu or else had the same meal they have today for $6.50, but I'm just not feeling it there. Try them once, and either love it or leave it. read more

Great Burgers. Probably a four on the food scale but definitely a take-out choice. The cajun fries are also good - one order can feed two or three. And remember their regular burger is TWO patties and the small is a single - both are very good. They have sweet tea and the typical soda mix. Don't not go here for the atmosphere. It's loud, rushed, and they don't wait on you. Great place for carry-out and a quick bite if your in a rush. read more

I came from California to see what all the hype was about Five Guys during a visit to one of my friends in Lansing. I'm from Northern California, and yes I know there's a new Five Guys in Fremont but I didn't have time to head out there last time I was back home (because I went to Michigan). Let me just say, it doesn't compare to In-N-Out back in California just in the sense that it's a completely different product. Another commenter said it's a "lesser" version. Frankly, that's not even fair or in the ballpark of what describes Five Guys. Really what Five Guys reminded me of is the times I grilled burgers myself on the grill (done perfectly). If you love toppings on your burger, this is definitely the place to go - they have a wide assortment of delicious toppings. The taste is delicious, though I have to agree the price tag is a little absurd. There is a fair amount of 'hype' that goes into this place to have the prices be so high for a burger, but you know what? I'd go again and pay the same price. It was really just that good. Some say the Canjun fries are over seasoned, heck I say they're perfect. Beware: I'm a big guy, a double patty burger plus large cajun fries put me in ultra food coma mode. I'd suggest sharing fries if possible if you're going big on the burger. I had the gnarliest food coma in a long time after eating this. I'm coming home for Chrismas to th Bay Area, so I'll probably try the Five Guys in Fremont just to compare in a week! read more

In my quest to find the perfect burger (which I may have found at Kuma's in Chicago or Burger's and Brats near Dallas), I've often overlooked Five Guys. I often think, "Five Guys are all over the place, I'm gonna find something that I can't get anywhere else". Often times, that sort of thinking leads me to a gem, but too often it's led me away from Five Guys. Just get the regular Cheeseburger and get it "All the Way" and you will see what I'm talking about--juicy, messy, cheesy, beefy--everything a good burger should be. One thing about Five Guys that drives me insane: WHY DO YOU GIVE ME SO MANY FRIES!!! Seriously, cut my fry order in half and I still have too many. I'm only human and fries are way too easy to not stop eating--especially when they are so freaking delicious....just sayin' read more

Best burgers around! Love that you can customize! I get mine with bacon, cheese, lettuce tomatoes pickles and A1 steak sauce!

This place was amazing!! Simple menu, and good food! I am not a pretentious douche and I could care less if this is a chain restaurant or not, it was still good. My wife and I went just after lunch. I really enjoyed all the toppings (which are all free of charge) and the fries were fantastic. And I have to mention the loads of free peanuts!! read more

Five Guys - Burgers Near Me - Rochester, Michigan

My boyfriend and I just had the BEST Five Guys burger and fries we've had in so long. Perfectly cooked. Prepared in a timely manner regardless of the fact that their main grill was not working. Great customer service. A++ read more

I have been to this Five Guys Burgers location a few times now and each time everything was great. We have ordered the burgers as well as the hot dogs and both were outstanding. Being able to order online or on the app is really convenient. We have been able to stop in, wait a few minutes as they wrap up the food and add the fries and then on our way. Everyone there has also been very friendly and seems to take pride in their work. Our go-to place when we want to indulge in a build-your-own burger and hot dogs! read more

Five Guys along with Burgrz (on Walton) are 2 of my favorite burgers in the area. I really like their fries - and the peanuts are a fun snack while waiting for them to freshly cook your burger. They have a good selection of free toppings - you can pretty much customize your burger however you like it. read more

Yum! Their food is delicious, and you get to build your burger the way you like! They're huge though, 2 patties in a regular, 1 on the "little". They don't nickel and dime you for each topping, they're all free! Their fries are fresh cut and so yummy - not to mention you get a ton! The Cajun fries are also great if you like a spicy kick! And every time I've been there, the employees have been so happy and friendly. Overall great experience every time! read more

This place can make a decent burger but it is absolutely filthy. I had to take my disabled son to use the restroom and the floor is so greasy that he couldn't get traction to stand. You can see the grease on the floor in the main dining room and the staff was wiping tables with only napkins. No solvents. The pop machines were out if most choices and the regular coke tasted bad. Management was alerted to the problem with the machines and did nothing. Also no shakes at this location. read more

We're new to Michigan, and we'll definitely be regulars here. Awesome customer service. It's obvious the staff are treated well here and enjoy what they do. The place was packed but the staff made us feel like we were the only ones there. Also - an AWESOME burger for an affordable price. read more

Best burgers in the area. Relatively reasonable. Great dining experience. Also this place is very clean read more

I want to like 5 Guys, but after multiple tries, I just don't. The best thing about the place is that they have one of those soft drink-mixing machines where you can craft your own soda. I visited, was yawned at by the order-taker, and had to wait for a mediocre burger. The hand cut fries were small, over cooked, but cold and mushy, with too much salt. Honestly, if the price was half lower wouldn't complain, but there is no way that this crappy meal should cost $13. read more

The burgers were good, but they did miss a topping on one of the burgers. My issue is the cleanliness. There are are 15 tables in the restaurant and only 3 had people at them, but most were dirty. There was no line to place an order so there was no reason for staff to not be wiping down the tables. read more

Two patties, cheese, bacon, onions, mustard and ketchup. Filled the bag with fries. A large drink. Over $11 bucks. Patties cooked to well done ( I like them medium rare if I can get them). Lettuce on the burger which I did not order. Tasted again, for my forth try like the same "taste" and "aftertaste" I could get from a quarter pounder. I mean, I saw it cooking fresh, I had the free peanuts, the fries were cooked in peanut oil ( still no crunch) and I ate the whole thing because I paid $11 for it. Unimpressive. I guess if it would have been cooked to medium and I had ALL the free toppings it would have been a good $11 dollar deal. But not quite. Skip the hype. Again, dissapointed in this chain. Waiting for In 'n Out to hit this state. Just not impressive. read more

Five Guys was one of those places that I've wanted to try for a long time. The burger was really good, but the fries are really what everyone talks about. Both lived up to their hype. My only complaint is price. I don't know why it costs so much for people to make a good burger. If it wasn't for the higher price, I would plan to go back more often. read more

I cannot believe it took me this long to try this place out. I went the first time with my wife and I was instantly sold. It reminded me of some of the better hamburger places I used to make special trips to in Chicago. The burgers and toppings are just plain delicious. The amount of food you get is massive and the atmosphere is fun. If you are hungry for a good burger--big and just the way you like it, this is the place to go. Try the jalepenos for that extra kick--these folks make burgers just the way they should be made. You will not regret it. read more

I'm a fan of Five Guys. Their burgers are great and the cajun fries are awesome. Keep in mind their normal burger has 2 patties so they're big, order the small burger for 1 patty. Oh and go with the small order of fries because they give you a cup full of them, plus another large handful after. It equals like 2 or so large McDs fries. It's more than enough for 2 people. read more

Burgers are delicious! A little fry is perfect for two people, get the Cajun fries if you want extra flavor. The staff has always been really friendly. I've never had a bad experience there. The atmosphere is fun, and I love their simple menu. One of my favorite burger places by far. read more

I had lunch there today and only one guy rang me up and made my food. I was expecting more guys:/ it was good, but the burger is huge and even the fresh fries are too many sized. it was pretty good otherwise. read more