Always a great burger. Expensive, but good. Service was a little slow at the start but the seemed efficient behind the counter making the burgers. Parking is efficient being in a busy strip mall area. The restaurant was clean but the bathrooms needed attention. No paper towels in the bathroom!!! read more

Ordered a Patty Melt with extra patty, receipt and tag that they staple to the bag all show extra patty but yet I didn't receive it. They need to do better quality control. read more

I have to say this Five Guys gets it right every time. We always get the same burgers with the same toppings and my hubby and I share a small fries. The burgers and fries are always hot and super delicious!! read more

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Customer service could improve. I ordered a cheeseburger combo the burger first of all was mad sloppy like all over the place, sauce everywhere. Then I had told them no grilled mushrooms and I still had gotten mushrooms. Just overall customer service definitely could improve. read more

Had lunch delivered today. I got a delicious and hot cheeseburger with A1 sauce. I could taste the A1 sauce and it just gives the cheeseburger a little extra flavorful kick. Whomever cooked this burger definitely gets a pat on the back. My order was correct and that makes me happy. read more

Five Guys - Cheeseburger with A1 - Burgers Near Me - Norwood, Ohio

Best Five Guys I've tried yet. Bacon Cheeseburger 5/5 Hot, foil makes the bun nice and smashburger-y. Regular Cajun Fries 4/5 Great taste, a bit cold though. Service is always great here too. Best looking five guys I've been in too, it's nice and bright and good temperature. read more

Five guys and incredible fries! I mean it's got everything you want at a burger joint! As always, a never ending stack of peanuts which will fill you before you actually get your meal, a bag full of fries even though you got a small, and humongous burgers. They got our order done quick but I was a bit disappointed that when we got a burger with no cheese, it had cheese. Otherwise the milkshake machine was working so not too much to complain about really! It's like a 4.75/5 stars to be fair, not a flat 4. read more

Five Guys - Burgers Near Me - Norwood, Ohio

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I'm a huge fan of Five Guys. Love their burgers with all the toppings, love their fries and how many you get in an order. I miss when they had free peanuts in the store to eat while you wait. But overall one of my favorite burger joints! And the grilled cheese is the best! read more

The food was hot and delicious. There were a few mixups on the burger builds, but the staff was so apologetic and accommodating. I understand mistakes can be made, but it's always how an establishment deals with that mistake that matters. They handled it with grace and kindness, and they fixed it. It means a lot to me to have the great customer experience, and they all were so friendly and awesome. I have to like the food where I go, and there are plenty of places with food food. I liked the food here, but what will keep me coming back is the wonderful staff here! That's what sets them apart. Kudos!! read more

I did an online order and told me name to the man behind the counter, he started making fun of my name with all his coworkers and they all laughed in my face. Traumatizing moment getting mad fun of for my ethnic name. read more

I asked them for 5 guys, and they gave me 100. For as long as I want. Great service, great food.

I've been to different Five Guys before. First time at the Rookwood Location. The Cheese Burger was delicious. I loaded it up with everything. I could probably eat two, as it was so good. I'm not sure about the way they serve up the fries. It comes with a cup they put in the bag, but they somehow they always end up all over the bag and grease soaks through No big deal they still are good, but its every time and every location. read more

This was a terrible experience. The woman at the cash register had no idea what she was doing. The receipt said her name was Julian. Messed up our order and we weren't the only ones. The place was messy, my shake, prepared by Julian, was awful and made with no effort. I will NEVER come back to this place. read more

I have never had a bad meal from Five Guys. For health issues I eat burgers less often than I'd like to. But every once in a while I crave and have to have one. The five guys burger always fits the bill. They are always juicy, flavorful and prepared exactly as I request. The fries alone are reason enough to come in. It's almost embarrassing how as soon as I get in the car I'm digging in the bag for those hot fries like I've never had a meal before! read more

Stacey D. did a great job explaining this location. Good, greasy overpriced burgers. In my experience, none of the workers were exceptionally friendly. The cashier gave a vibe that she hated her job. Not welcoming at all. The dining area is sort of messy but you can't expect a lot out of five guys. I can't believe how pricey it has become! $30 for three people... way overpriced for burgers. Fries and burgers taste good but I'm not running back to Five Guys anytime soon. read more

This Five Guys spot is really nice, this was my first time going there, the food is cooked to order, I ordered the Lil hamburger you can get what ever you like on it and Lil fry it's worth the price and really good, they also have shakes give it a try. Thank me later read more

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These guys are the A-Team! Best fries around, burgers made to order and consistently correct even with complex orders, and friendly service from an effecient team. read more

Top notch burgers and fries, I come here weekly and am never disappointed. My order is always correct and the staff works hard and fast even on busy Friday nights! Love this place. read more

5 stars for fabulous staff!! Who wants their food ordered and served plain?! Not me! The staff is fun and friendly and completely not ordinary which is why I love this location sooo much. Where else can you get carnival fries without the carnival? - 5 guys! If you pay a visit, you will see it's well operated and you can tell the staff love each other and that is RARE! Well priced food and plenty of parking. Happy to say I'm a regular here read more

I have had their burgers before and I typically will add the standard veggies and they are good but today I got what I really enjoy... extra cheese with grilled onions and mushrooms and it was amazing! I just love those flavors together.... everything I hoped it would be... If you have never been here please know that a small fries is enough for my husband, daughter and I... and I always get the smaller burger and don't always finish..... so darn good! read more

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They give you an absolutely ridiculous amount of french fries. I mean, I get it, it's their "thing," but it's absurd. I wonder how many pounds of fries are thrown away at each location every day? I got a regular size fry and that should be a cup of fries. I never even made it to the cup after filling up on all the extras they dump in the bag. I mean, I'm 6'4", 250, with a big appetite, and if I can't finish a regular order of fries, then it is an excessive amount. It almost makes me feel guilty somehow, I don't like throwing food away when there are people starving around the world and right here at home. Guess if I was one of them, I'd hang out by the dumpster behind a Five Guys, that thing's gotta be packed with french fries! The burgers are great, the fries are great, service is great, but (as you can with the burgers) why can't you order a Little Fry to not be so wasteful? read more

Five Guys - Ridiculous amount of fries. Seriously? - Burgers Near Me - Norwood, Ohio

What makes this franchise location better than others is the friendly staff. They're helpful and happy. Food is what you'd expect from Five Guys. The burgers are consistently good and you get a list of free toppings to choose from. The Jr size burgers are good for a normal person and a regular size serving. If you're ambitious and hungry/hangry go for the regular size. Fries are fresh cut potatoes but crispy and not soft like in n out fries. You can share a small between two people if you're already getting a burger each. The hot dogs are standard and nothing extraordinary but they're good and you still get all the topping options to make it a loaded bun. Don't forget some peanuts while you're waiting for your order. They're still free and fun to crack open and enjoy. Easy to find off the freeway in Rookwood and ample parking. read more

This has to be the slowest Five Guys I have ever been to. I waited for 25 min on a Friday night for my food. The staff was mostly standing around just talking and occasionally cooking. Painful! read more

Larry was the best cashier, sorry I didn't have any singles for him, and my burger hit the spot obvi

This is the 2nd time i've been to this business, not this location. The first time was YEARS ago, so i forgot how HUGE their hamburger is (2 thick patties plus toppings). It's a DELICIOUS burger, very filling. But if it's just for me, I would get their little burger. Their fries were DIVINE too. read more

Worst 5 Guys I've ever been to. All the employees are screaming and having a grand old time, and not caring that they are making the place awful to try and eat in. Fries were not fresh. First time ever this has happened at this chain. No BBQ sauce on the burger, even though I see it right there on the receipt. Lousy location. read more

Five Guys - a receipt for a restaurant - Burgers Near Me - Norwood, Ohio

For the most part, I try to avoid writing up the national chains. But Five Guys' recent Cincinnati invasion has kicked up big clouds of local dust and has gotten some attention on Yelp and elsewhere, so I'm filing my take: The DC-area-based Five Guys seems to be viewed by burger connoisseurs as a bit of an East Coast answer to the West Coast's In-n-Out chain: fresh ground beef, hand-cut fries, etc. (In-n-Out isn't such a great predictor in my estimation, since I thought In-n-Out was hugely overrated, based on a single visit in SoCal.) I'll say this: Five Guys' double-stacked burgers, which are under $5 without cheese, are pretty great junk-food eating for the price. (The "small" single-stack version is still a pretty good size and is under $4.) A big sloppy mess when ordered with everything (make sure you get grilled onions, at least), they are a damn sight better than the fast-food burger competition (McD's, BK, et al.). Five Guys are also better than plenty of bar-food burgers you'll get around town, although certainly not all of them. Based on a couple of visits, service seems pretty fast for how chaotic this place can be. Major annoyance: The fries, which are very good, come only in gargantuan portions, at gargantuan prices (upwards of three dollars for a "regular" size). My wife and I can barely finish even the smaller size. God knows what a solo diner is supposed to do, other than eat his or her burger with a side of free peanuts (which are a nice bonus). Minor annoyances: --"Soft" drinks only. --The sole decor, besides the gleaming red and white tile, consists of newspaper reviews and notices from all over the United States, blustering about how great Five Guys is. (It's entirely reasonable to have a corner of your place devoted to such accolades, but the whole effin' restaurant?!) --Hippie music playlist is kinda tedious. The upshot: Five Guys is satisfying guilty-pleasure eating, but for a few bucks more at several other places around town, you can sit down and enjoy table service and a beer with your burger. read more

I ate here for lunch today with a few coworkers. The process of taking our orders (all separately) and picking the orders up from the counter went smoothly and quickly. All orders were correct. Food was delicious. Plenty of fries! The reason for docking a star is several of the fountain soda options were broken/empty/did not work. Even the water option on one of the fountain machines did not work. Overall great experience and good food! read more

[TLDR]Decently good fast food burgers with an unjustified high price and oversized portions[/TLDR] I know I am in the minority here, but for the most part, I am unimpressed (and even a little peeved) by this fast food hamburger joint There are without a doubt some things I do definitely like here - the simplicity of the menu choices (burgers, dogs, and fries, more or less), the fact that I can watch my burger cooked in the open grill area; and I even like the naming of where today's potatoes come from, even though the answer to that unasked question isn't particularly meaningful to me But thats pretty much it I do think that the burgers are a step or two up in quality from some fast food burger joints, but I also think the cost is 2 or 3 steps higher. I think part of the problem here is all the extras that are thrown in for free. Their cost is built into the price of the basic unadorned burger - but few if any folks get all these toppings. So the burgers seem to be priced with all toppings, even though the typical customer - myself included - wont get them all. I dislike that the smallest fry costs twice as much as it does elsewhere, and you get enough fries for 3 people. Charge me less and give me a single human's worth of fries. Call it a mini, since you already offer a waaay-to-big "small". Speaking of size - and yes, size does matter, ya'll - I am a little annoyed that the "little" burger is more than enough for most folks for lunch, and the "regular" burger is borderline glutton territory. I think this is misleading at best and a little insulting at worst - laugh if you must, but it is almost like they are saying "what, you aren't man enough to handle a regular? You're getting a little (kids) burger? What kind of wimp are you?". Full Disclosure: I am by this thinking a huge wimp. Little burger and no fries for me unless I am sharing with a fellow diner or three. I do like that they grill the bun insides and that they even have a special grill dedicated to this, but when I asked for mine toasted dark I got a white bun inside with browned edges. On two separate visits, identical results. Good intentions here, but not well executed. Not recommended read more

Five Guys - Five Guys Hyde Park - Burgers Near Me - Norwood, Ohio

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Super team, happy amazing personalities!!Delicious burgers and fries. The team always keeping the place tidy. read more

Five Guys - The picture says all!! - Burgers Near Me - Norwood, Ohio

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Food was tasty. Forgot not to get mushrooms so it was very greasy. Fries needed a little more salt. Nice people And my daughter appreciated the peanuts to keep her occupied while we waited lol read more

Five Guys is just delicious. They make a fantastic, greasy, expensive product. Yes, greasy but so naughtily worth it and satisfying. Expensive, yes, but just realize what you're ordering from their very limited menu: a normal appetite would be fine splitting a fry (get the Cajun-seasoned ones, yum!) and getting the "small" burger (the regulars are honkin' huge and double-layered). The menu is VERY limited, nothing vegetarian-friendly or health-conscious, but what FG offers is spot-on. I love their juicy, delicious bacon-cheeseburger with grilled jalapenos, onions and mushrooms! And the fresh-fried, skin-on Cajun fries are scrumptious. Lunch will easily run you half a day's calories (or more in my case ) and +$10, but the product is delicious and quality. If you're trying to be SLIGHTLY healthier then there is the option to have a lettuce-wrapped burger or a "burger-in-a-bowl" which I sometimes do. However I typically think you may as well go all out and be completely mad and order the works. This location is very clean and the staff are friendly and quick to accommodate you if they can. read more

These people work so hard! They're always friendly no matter what and accurate (amazingly)! The food is always fantastic. The wait is a little long but then again, it is a custom burger so I don't mind the time spent. Great job!!! read more

Been to this location many times never had an issue but never had a notable experience either. I just left and they smashed it tonight. It was 30 minutes till close and they had a crowd of probably 15 people waiting on orders, doordash and Uber eats were waiting, and a line of people to the door waiting to order as well. They were slinging burgers so fast, if you blinked you'd miss em. And they were all very pleasant as well. I've been in the industry for awhile so I know how hard it is to keep a smile on your face while you're so close to freedom and there's a line out the door and tickets piling up. But you guys killed it tonight, will definitely be back!! Thank you for your hard work! read more

Hell yeah Five Guys! As expected, this location lives up to the same quality and taste as other Five Guys I've been to. Parking was a breeze due to the expansive lot and despite the long line, everyone was hustlin' to get orders out. There were a few dirty tables, but I have to give them a little credit because it was peak lunch time. Admittedly, I was a little hungover so that first bite of Little Cheeseburger with Lettuce, Tomato, Onion, Pickle, Green Pepper, Ketchup, Mustard & Mayo maybe saved my life. Shout out to the Cajun Fry, too! read more

The restaurant was unpleasantly cold, the music was at the highest volume, the cashier was unfriendly, uninterested and rude. The order was thrown into the bag upside down, the food was coLd. The experience was unpleasant, unprofessional and just rude. Will NEVER go to this restaurant again. The franchise owner needs to hire and train new staff. A young female employee was the only person really working. read more

First time trying this location and was a little wary because of past reviews. But honestly, this was just like any other Five Guys experience I've had! Was it a little loud and you could hear the workers yelling out orders that were ready etc? Yes, but all Five Guys are like that. The kitchen is open to the dining area where you can see them cooking the food and it's just the nature of the setup. They call or your number when your order is ready, so yes, people are being loud. The burger was just as delicious as I remember Five Guys to be! read more

The food was very good even though it was cold by the time grub hub delivered it. The food is consistent. I did lot go to the actual location. read more

Fast service! Shakes and food was great! Took my grandkids and there was not one complaint.

Worst five guys fries I ever had! They were luke warm even though there were lots of people here. And there was non-stop yelling and screaming across the restaurant from the employees. On break employees in the front yelling to people in the kitchen and the kitchen yelling back. Like constantly. This location is definitely below five guys standards. read more