Both shakes tasted spoilt, employee forgot the second shake, I asked about my Cajun fries and was told they were In the bag already until she double checked and seen that there weren't any. Then the fry guy said I put a lil extra in the bag for you. THE FRIES WERE NOT EVEN COOKED FULLY AND SOAKED IN GREASE/FLOPPY. This is the worst 5 guy experience I've ever had. $50 for a **** burger meal is ridiculous what a waste of money. read more

Five Guys - Undercooked Fries - Burgers Near Me - Norfolk, Virginia

hello, I had a DoorDash order and whoever in the store has fake nail on with a jewelry on them. They need to be fired because there was a nail in my food and I reported it on DoorDash and hopefully I get my money back cause that was ridiculous, but they need to be fired. That is sick. These are peoples food. PLEASE FIRE WHOEVERR HAD THOSE NAILS ITS NOT EASY TO MAKE THAT MISTAKE!! read more

Great service and food is always fresh and delicious. They always have my strawberry sprite stocked in the soda maker machine, always looking forward to it besides the food. read more

Just tossed my food in the trash. This is. The worst Five Guys I've ever been to. Not the first time food has been sub par. Employee told me that I was waiting on fresh fries. Opened my bag to soggy, limp,. somewhat warm fries. This isn't the first time I've gotten undercooked and old fries when I expect hot fries from Five Guys. Burger toppings were meager at best. Not returning to this location ever. Been let down too many times. This branch does not seem to uphold the company's quality standards. read more

This was a nice 5G in Norfolk, service was quick and the ingredients were fresh. The burger was much needed after a long day of flying for a quick fuel. And don't forget the all you can eat peanuts. read more

Burger heaven! What else can I say? The food is fresh and filling-too filling! Let me just start by saying, I ordered a "little" burger all the way...which for me is jalapeños, onions, mushrooms, lettuce, tomatoes and cheese... Whoa! Heart attack waiting to happen. But so, so messy and good. A little pricey for just burgers ($9 for a little burger) but as I said earlier, the portions are off the scale. For a party of four, we ordered a large sized French fries. But someone wanted his own fries, so we got a regular sized French fries just for him. A half hour later, we're still trying to get halfway through the large fries. It's a great location and I can't wait till they start serving peanuts again! read more

WOW! this 5 guys is the most impressive 5 Guys EVER. The manager here knows how to hire the right ppl and inspire them to love their job. I mean, we love 5 Guys in general, but every time we have come here, the service is fantastic. they get your order right, very, very allergy friendly (amazing news for ppl with celiac), and they have so much positive energy. oh, and the food is always fresh and delicious! We don't live super close, but it is well worth the drive oh, ps- the place is super clean and has a great ambiance! read more

Hamburgers were perfect but Ordered a regular fry. And only got a single cup filled with fries... the fries are the best part. Always order a regular fry to split between two people... not sure what happened this time???? read more

Not sure how someone goes about and forgets to put the actual burger in the bag before being called forward to pick it up; but that's what happened. The employee was kind enough to offer more fries once they were finished, but I declined as I was in a hurry. Turns out they only put a single cup of fries in the bag with no burger. read more

It has been a long while since I've been to a Five Guys. We were out on a Sunday evening and decided to get a bite to eat; and this was perfect since we were just across the street. I ordered a cheeseburger with grilled onions, grilled mushrooms, cheese, and mayo. My daughter and I split a regular-sized cajun fries. I'm thankful the lady who took our order reminded us that the regular-sized fries are actually large so we were able to order just one regular. OMG. It was exactly how I remembered it to be. The burger was delectable. The fries were amazing. and yes...I am that person to douse malt vinegar on every fry! Great service. Even better burgers and fries! read more

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Some places are taking these price increases way to far..... 2 burgers, 2 fries, 2 drinks, + tax equals $50. I admit costs have risen. But, not 39 cents on the dollar. In my opinion, that's what this is. A burger, $8.00, Fries $3.50, 16 oz Drink $2.0, Tax $1.50. Total $15.00 x 2 = $30.00. The truly sad part is, once prices go up they almost never come down. I wont be eating at 5 guys for a long time..... By the way Chili's has a burger fries nachos and drink $11.00.... read more

Always a great choice! When you want an amazing burger, they are a perfect choice! Even delivery is fresh and tastes great!

Only one guy working... and he was fantastic! Great Service, Clean Restaurant, definitely would return!

When did Five Guys become so expensive and, even worse, so mediocre? Until I forget how good they used to be, this will be my last visit! read more

Five Guys - Burgers Near Me - Norfolk, Virginia

Burgers are as American as well, America! We all love a chargrilled burger that's juicy and cooked just right, right?! Of course, we do! I've been a faux-vegan/vegetarian/pescatarian for almost three years and in that time, I haven't had any red meat. I remember though, I used to love burgers. Well, I'm back to being a meat-eater now, unofficially, so my first mission was to get my hands on a REAL burger! I had never been to Five Guys before yesterday so, walking in, I got that "new fast food restaurant" fear. You know the kind of anxiety when you nervously walk up to the register to place your order, yet you have no clue what you're doing and don't want to get something you'll regret - yeah, that fear! So I moseyed my way to the register, looked at the menu and settled on a regular cheeseburger with grilled mushrooms and onion, fries, and a drink (I think I did OK, right?!) Well, when I got home, my tummy thanked me! That burger was sooo good that I'm still thinking of it today! It was so tender and juicy. The fries were made Cajun-style and although they were a little salty, they were just what I needed to feel like I was stepping full-force into the dark side (my meat lovers mentality is back!) For my fellow vegetarians, I'm sorry I've deserted you, but I have to do this for me! read more

Five Guys - Not my best artistic work, but it was definitely a masterpiece! - Burgers Near Me - Norfolk, Virginia

I was looking for a delicious cheeseburger that didn't require the need for carbs aka fluffy pillows of softness and decided to try Five Guys. They have two options independent of the need for bread which is wrapping the burger in lettuce or serving in a bowl. I chose the bowl option. I ordered the cheeseburger with an extra patty, extra cheese, mushrooms, sautéed green peppers, sautéed onions, pickles, tomatoes, and romaine lettuce. I wanted to mix A-1 sauce and mayo for a nice unique flavor to top with. I also ordered Cajun fries because I'm truly addicted to the spice combo. When I got the sandwich it was well made but they left off the lettuce. A little annoying but I didn't let that ruin my dinner. I noticed that the mushrooms, onions, and green peppers were on the bottom of the burgers but even when I relocated them to the top I realized that there wasn't much there. There was only one green pepper strip detected, two mushrooms, and not a lot of onion. I do realize that I ordered at the end of the evening so maybe they were running out. The bright side is that toppings like that are free but I would rather pay a bit per topping to ensure they load it up. With the absence of bread you have to go heavy on the veggies. The burgers, itself, were great! Perfectly cooked. My only gripe is that even though I ordered extra cheese they either didn't add it or they added it all together in one part of the burger instead of spreading it out. The top party had nothing on it and that was the perfect place to add the extra cheese. Delicious all the same, I guess it's just an aesthetics thing for me. The fries seasoning was on point, very much delicious. My big complaint there was that the fries were very soggy. They were hot but they were soggy. The brown bag they came in was super moist and the white plastic bag they used to carry the fries in was also very moist from the steam of the fries which trapped in more moisture so instead of a nice crunch I felt like I was eating mashed potatoes. The seasoning saved them. Overall this is one of my favorite places to eat. Their burgers are always amazing and if you can take the time to eat in the store their fries are amazing and plentiful. read more

Five Guys - Cheeseburger with an extra patty - Burgers Near Me - Norfolk, Virginia

This is the worst five guys you'll ever go to, the customer service is terrible, they stare at you, mouths swinging open, and wonder why you trying to order food read more

I really like the burgers here. The prices bit high but in my opinion is worth it. I haven't been disappointed with my food yet. Even through the pandemic they managed things so well and now that you can actually go inside the building they are still doing it right even when customers don't want to cooperate and come in with out a mask, they will kindly hand you a mask in forcing the rules without making a big deal. read more

Five Guys - a pile of bags of food in a fast food restaurant - Burgers Near Me - Norfolk, Virginia

My kid inhales these burgers....well not literally. He had this thing where he'd get out of school and "need" a double cheeseburger. Seeing that he's on a fixed income that won't be happening everyday. But when we do go, the ordering is easy, burger is cooked fresh and with your choice of toppings to your satisfaction. It's the stuff cheeseburger fantasies are made of. I think the fries are just ok. They do give you a generous amount when you do order them. Enough for sharing if you're not the greedy type. You can dine in and parlay in the window seating on stools or you can get it to go and eat voraciously in the comfort of your own home. We'll definitely be back for more. read more

First time at this location and what can I say, it's high. Walking in there's two entrances. It's very clean service is great. Ordered my food and did my order fast. I love their fries it's so good and so much included I ordered a burger and when we got home it was missing cheese in it which is was a bummer but still approved of the sandwich never had issues with my burger. Just have to start checking my orders to make sure it's correct because it sucks to go home and find out the sandwich was made wrong but it's my fault for not checking when I left the spots I don't have any other notes that their service was good and quick to get our food. Parking also sucks because you have to find street parking but otherwise then that I'm sure you can park in a lot near by and walk there. It's also on the corner of the street so you can't miss it. read more

Five Guys - Idea shake - Burgers Near Me - Norfolk, Virginia

Although five guys is a common chain within Virginia, they've been consistent with offering hearty beef burgers with all the toppings that I typically want available. They also have really good, freshly fried Cajun fries in very generous portions. There's also unlimited peanuts for customers. Honestly, I'd pick this as the best burger joint in downtown Norfolk. It is light years betters than most fast food restaurants and nearby burger bars when talking about the patty by itself. I get my burger with the "all the way" condiment combination. There's nice outdoor seating and parking isn't hard at all since there's street parking and a parking lot across the street. The place itself is also large and very clean appearing. read more

Who doesn't love a good ole burger?! I am a huge fan of Five Guys. You can tell the burgers are fresh and the portion sizes are HUGE! I have been to their 21st street location numerous times, but am finally getting around to writing a review. My husband and I ordered their burger of course! I ordered mine with cheese, lettuce, tomatoes, pickles, ketchup, and jalapeños-I will later regret the jalapeños. I also ordered a medium fry to split with my hubby. I wish I would have just ordered a small because the medium was WAY too big. In total, we paid about $24 (2 burgers, med fry, and a soft drink). The burger itself is so amazing. The ground beef is extremely fresh and the fries are made from hand cut potatoes. We will definitely be back. The service was quick and the food tasted delicious. If you haven't been to a Five Guys before, you will thank me later. read more

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Every time I come here I get the bacon cheeseburger all the way and I end up scarfing everything down so fast that I always get hiccups by the end of it. The cajun fries are must haves and the soda fountain offers you a myriad of drinks to help wash everything down. This Five Guys is also spotless because there is always someone cleaning. We try not to come here too often just because it's always a large calorie outing whenever we do, but how can you resist Five Guys? read more

Five Guys - Burgers Near Me - Norfolk, Virginia

Online order of two burgers and fries. Took almost an hour to fill the order. Fries were cold and burgers wasn't as good as usual. Honestly will never go to five guys again. Ridiculously expensive for you to be slower than McDonalds with substandard quality like McDonalds. read more

Just opened here in Norfolk! Finally I get to try what people are talking about here on the East Coast. I'm a Cali guy where In and Out dominates. In and Out will always have a place in my heart, but I'm here to tell you that Five Guys is as good as it gets for burgers here in Virginia! Portions? Ginormous. Burgers too big for their own good spilling over. Each bite is a mess, but a tasty one! They have much more toppings than an In and Out including extras that you can add (eg hot sauce etc). They have "regular" burgers and "little" ones for the calorie counters. Their fries portions are huge. 2 people can probably share a small if they are already getting burgers. However, for anyone with peanut allergies, this is NOT the place for you. They fry everything in peanut oil and they also serve free peanuts while you wait. They take orders online so you don't have to wait! Parking is in the 201 twentyone apartment building but also is available across the street. The one thing that would really make them good above and beyond is to have milkshakes! At In and Out that is really the cherry on top. read more

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Great friendly service. Burgers and fries always prepared perfect and fast! Clean location.

We stopped in here for lunch last week and had a great little meal. It was raining outside and we ended up parking in the parking garage at the other end of the building as their was nothing available on the street. Parking is there is free for up to 2 hours, after that you take a chance on getting towed. There were 3 of us on this trip and I went with a Small Bacon Cheeseburger and fries. It only took a few minutes for them to call our number and as always I opened the foil wrapper to find a steaming burger ready to be consumed by the king of bacon cheeseburgers, ME! A little goes a long way here and you get plenty for your money. Check them out if you're down in Ghent. read more

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So I wanted a good burger while at work, but not a lot of time so I placed an order for pick up. Well I get there 30 minutes later as told and find out that my order has gotten misplaced. Everyone was really nice and went out of their way to get my order fixed quickly so I could get back. Now the one thing I really like at Five Guys are the Cajun Fries, but I never order them just because even a small order is more than I can eat. Well they asked me how I like the fries and I said the cajun are great! Well they got me out in record time so I would not be late and when I get to the office they had placed a small order of Fries in my bag. I know this is just a small gesture for the mistake that was made, but it goes a long way to a faithful customer. The few times I have ever had a problem in a Five Guys here or while out of town they always go above and beyond to ensure they keep a customer happy. That does not happen as much as it used to and I thank them for outstanding customer service. read more

Disappointed!!! Sad experience--burger was obviously precooked and sat there --Not served hot --no juice left in burger, even burned. It was literally not edible!!! Ordered with onions --there were 3 little pieces of onion on one side. This really didn't matter because after 2 bites I had to throw it away. So for a burger and drink at total waste of $15. Please don't go there--Hope I don't get food poisoning since I know it sat out for who knows how long. I am so sad. They should be ashamed to serve this product. That was money down the drain. Lesson learned today! read more

This place is truly my favorite place to come in the world and being in the military I have seen a lot of places. Sean is a great employee and knows his shit, he is also very respectful and worth the visit. I will continue to come here till I transfer again. read more

Was a bit shocked at having to spend $15.62 for a single patty burger and small fry. When I got the burger it had hot sauce instead of A1, they remade it but put 3x the normal amount of mustard and no A1. Staff was friendly and accommodating about the situation. I just ended up getting a small cup of A1 to add myself and dabbed some mustard off w a napkin instead of having it remade a second time. I have been coming to 5 guys in various cities on east and west coast for the last 10 years and never had a problem before. After this I dont plan to come to this particular one again. read more

GREAT FRIENDLY people work here. Manager is really on point with staff. Customer service and orders always on par. Very clean. read more

I ordered 2 cheeseburgers, one large and one regular, grilled onions lettuce on both, 2 fries and one drink. One had no grilled onions, the small piece of lettuce was stale and wilted. $40, and to hose it up this bad, they'll never see me again. read more

It was my first time having Five Guys and I hated it flies was flying around the food as it was being prepared the workers did little to cover the food my milkshake was very watery I think it's overrated and over priced! Never going back ever again!!! Norfolk, Va Ghent location read more

Did you know that the greater number of bypasses (double, triple, quadruple, quintuple...) a person has doesn't necessarily mean they are sicker than someone who has a single bypass. It's true. I'm just saying that as some precautionary foreshadowing. So should any of you read in the pilot about the first Norfolk man to receive a duodecuple bypass, it DOES NOT mean that I, er the patient are any different... Besides having a V12 under my ribcage, yeah baby wooooo boogity!! GET SOME. So totally unrelated, I really enjoy 5 Guys burgers. I would get into a debate about how I've had hamburgers from across the land made from various Angus/Grass-Fed/Kobe/marbled chuck meats topped with anything from Riesling soaked onions to Foie Gras, but I don't have to. This isn't that type of food. You can ask for over a dozen toppings stacked on, but I still wouldn't label it as a fancy burger. I think the simplicity of it is what makes it so good. The fries are excellent and made for sharing. Of course I'll have them Cajun style, does the pope shit in the woods!? They aren't the thin neon yellowish super-crispy fries that you would get at McDonald's or Wendy's and that's cool if you are into that, but the fries at 5 guys aren't an afterthought on the menu, they are just as good as the burger. Kind of a deli cut freshness to them. And that's it. If you have come looking for a milkshake you won't find one. Coca Cola products are served and peanuts are free. They serve hotdogs and something called a Veggie Sandwich, but you can't expect those to be any good really, its not their thing. I mean, you wouldn't ask your veterinarian to perform cheap under the table bypass surgery on a human would you? Heck no! Even if they pretended it was a large dog who happened to have documented angina... They don't perform those procedures! and anyone entertaining the idea would probably be asked to find a new vet... (sigh) read more

Love their burgers and fries. Clean restaurant, quality always great as well as the friendly staff read more

Five Guys - Burgers Near Me - Norfolk, Virginia

I love their hamburgers. There is something about the meat to condiment ratio that just makes it amazing. When I'm craving fast food, this is my joint! I always order my burgers ahead. They still cook the fries on the spot and I bring it all home. Thank you for consistently good burgers! read more

Whatever they do... it works. The burgers are amazing and the fresh cut french fries are delicious (especially drenched in malt vinegar and sprinkled with salt!). It's that good kind of greasy food that you crave, but don't feel completely terrible after eating. They definitely put other fast food joints to shame. The portion of food is insane. Burgers are big and even the small fry is a giant helping. The food here is always made right there in front of you. You need not worry about eating a burger that has been sitting there for an hour. The place is always clean and the staff here and at practically all of the locations are friendly. And free peanuts! LOL Because you really need peanuts before you eat your burger and fries! read more

Great burgers and the staff is nice as well. Make sure you pick up your order when your number is called. read more

Five Guys - Always awesome Burgers can't beat it! - Burgers Near Me - Norfolk, Virginia

Love the burgers but the grilled hot dogs are amazing too. Always a bag full of fries. Way too many I just take em home to feed the seagulls. When you are in the mood for a good messy burger. Go here. Just don't attempt to eat in the car. It can get messy. read more

Five Guys - Potatoes waiting to become fries - Burgers Near Me - Norfolk, Virginia