DANGEROUS EMPLOYEES! MAY TAMPER WITH FOOD I had a very disturbing experience at this establishment. When I walked in, I was ignored for several minutes by employees who appeared uninterested in helping customers. Eventually, one employee (dude with dreads) came over and took my order, but his attitude was extremely rude, dark, and dismissive. I am typically a generous tipper, but due to his behavior, I chose not to leave a tip. After this, he went into the kitchen area where I observed him whispering and laughing with another employee while looking in my direction. Based on what I saw, I became concerned that my food may have been tampered with, which is completely unacceptable and a serious matter. Feeling uncomfortable and unsafe, I requested a refund. The manager processed it, but also did so with a poor attitude. During this interaction, the employee continued staring at me in an extremely intimidating way. Because of this experience, I will not be returning. This is one of many poor experiences I've had at this location. The overall atmosphere and customer service here is deeply unprofessional and unsettling! I would rate zero stars if that were an option. read more

They are advertising a BOGO but when you order through the app it doesn't process and when you get to the counter they tell you it's an online issue they can't do anything about it. This was such a scam read more

I want to preference this saying that I haven't eaten at Five Guys since probably 2011 or 2012. Since I have been on a burger kick lately I went today. The burgers and fries were great! I ordered the bacon cheeseburger, regular fry, and a drink. Only one downfall is how expensive the burgers are there. Next time I will make sure ti order the small burger and small fry. Will go back more frequently! read more

Five Guys - Bacon Cheeseburger - Burgers Near Me - New Orleans, Louisiana

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Overpriced meat paddies. Zero flavor with vegan accouterments. It seems most fast food establishments are trying to push volume over quality. Everyone is up-charging to increase sales. read more

Overrated and overpriced. I blame weak men for allowing inflation to devastate this country which created this climate where they think they can charge $16 for a burger and fries. Atleast there were two patties (not seasoned) Atmosphere and costumer service are there though very well maintained. read more

This has to be the absolute worst Five Guys I have ever eaten at, which as someone who worked as a Shift Manager at a Five Guys before makes me really sad. They should be thankful that I was not a secret shopper, because had I been I would have found a way to get everyone fired. Everyone that worked there was rude. From the girl at the cash register who didn't say hi, hello, or anything, and was laying on her elbows like it was an inconvenience for us to be there, to the guy at the fry station who just had a angry glare and didn't even acknowledge me when I said thank you for giving us the side of cajun seasoning which was left out of the bag, to the woman who messed up our order and was audibly struggling and asking other people for help, to the tables, I mean every single table that just had junk on it, to the pile of fries under the drink station. It was a mess. A hot mess. I really try to give at bare minimum a 2 stars for places, but there is nothing I can say about this place that would ever make me want to come back. read more

I visited this location today and was highly disappointed. Although employees are wearing gloves and masks, it's defeats the purpose if you text on your phone while making people's food. I could not today and when I asked for a refund it was attitude city. I just tossed it, I figured it would be a donation. read more

I've eaten their burgers a couple of times. Once after Jazz Fest... Maybe because I was tired and ravenous but it was tremendously satisfying. So.... I tried it a second time (through Uber eats) and ordered the same thing. I got a bacon cheeseburger "all the way". All the way refers to a set list of condiments, or toppings. You can also pick and choose on line. Pretty easy. Small fries. THE FOOD: Yes, the bacon cheeseburger is awesome and tasty and juicy and BIG. The ingredients and meat and bun are fresh, and really good. Pretty darn good fries too. In the restaurant, they have baskets of peanuts to munch on while you wait for food. Neato! read more

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Usually you can't go wrong with Five Guys. This location was no exception. The service was great. My order came out delicious, fast and fresh. The restaurant was also very clean. read more

Five Guys - Lobby - Burgers Near Me - New Orleans, Louisiana

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Five Guys has a lot going for it. Online ordering, plentiful free toppings, fresh cut fries, massive ketchup dispensers, and free peanuts are all things you find at your traditional fast food joint. But even with all those extras, it's still a fast food joint. Is the burger better than a typical fast food joint? Yes Is the burger better than any number of cooked to order burger joints? Negative That's my main issue with the Five Guys chain in general. They have numerous articles adorning their walls that heap praise upon what I'd consider a pretty average burger. All burgers are cooked at least medium well on a flatop grill. While moist, they come off as greasy instead of juicy like a typical hand formed patty would. Ordering fries? Expect a giant bagful if you order a large. I think that's one of the reasons many people like this place so much. Sure the fries are good, but not a giant bagful good. So what is all this generic speak in a John LH review? I just wanted to give some background before getting into the well done meat and fresh cut potatoes of the review. So the other day I decided I wanted something different for lunch. BBQ and Subway salads are good, but I needed something else. I remembered Five Guys would do a burger without a bun so I ordered online and headed there to pick it up. The online ordering was super easy and when I arrived my order was ready at the counter a short time later. The burger salad was pretty good and met that something else for lunch craving I had. One of my major complaints about this store is more to do with the city than the business itself, but it bears mentioning. The side of the building has been converted into bike path and there is no good place to park. I scored a spot about a block away, but it doesn't really make it convenient to run it, get food, and leave. There you have it. Five Guys in Mid City. Three stars. The end. read more

Five Guys - Burger without the bun - Burgers Near Me - New Orleans, Louisiana

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I fight with myself because I love the burgers but this is considered a paycheck meal for me. The burgers are like 9$ and then the fries ranges between $ 4-5. Service is nice and friendly. The food is fresh and delicious . very clean facility overall.the fries are good. The Burger's meat is really good. I enjoy the fact that jalapeños are free to add on. No.bad complaints at all. read more

Five Guys - Burgers Near Me - New Orleans, Louisiana

3.5 stars Having just recently tried Five Guys burger in the Ronald Reagan airport in DC, I was stoked to find out that we were getting one in Mid City. I opted to wait a couple of weeks before I tried it out, as the lines were immense the 1st few days. After 2 weeks, the place still had a busy lunch crowd upon arrival. However, once inside, even though the line was 15 people deep and the restaurant was packed, I was able to place my order in 5-6 minutes and my food arrived (placed on the counter) in approximately 10-12 minutes. Not too bad considering the place was jam packed. While we waited for our food, we helped ourselves to the endless supply of salted peanuts, which helped pass the time. Out of ignorance, I made the mistake in DC of ordering a cheeseburger and didn't realize that it was double beef. So this time, I ordered a little hamburger (single beef) and opted for no bun (lettuce wrap), no cheese and no mayo. I know it sounds a little bland, but with the grilled onions, grilled mushrooms, green pepper and jalapeno peppers, it wasn't too shabby. However, Five Guys should take a lesson from In-n-Out or Jimmy John's and learn the proper way to form a lettuce wrap. My wrap fell to pieces as soon as I picked it up and I had to resort to a knife and fork; which was a little weak as far as I am concerned. The good thing is that like Jimmy John's, any burger or hot dog can be had as a wrap. So for all you carb conscious folks, this is the way to go. On a side note, with all the different condiment options, their website claims that there are 250,000 possible ways to order a burger. Perhaps I'll test their knowledge and order one burger dressesd "every which way". My luck, they'll be up to the task and hit me up with a million dollar receipt. ;) We also split an order of "little" cajun fries and there was enough fries at the bottom of the bag (their trademarked move) to fill us both. The cajun fries were perfectly seasoned, perfectly cooked and piping hot; and I highly recommend them. Another cool feature is the Coca Cola Freesytle touchscreen dispenser, which features 125 different beverages. My favorite is the Coca Cola cherry vanilla Zero, which IMHO doesn't even taste like a diet soda. But I digress. It's just a really cool machine. All in all, this is a good burger joint and I was surprised at how clean the place was (restrooms too) given how crowded it was. I plan on a return trip very soon. Perhaps they'll get that elusive half star (4 stars) and make me a true fan. read more

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This was an awesome experience. I was in the area, as usual, and decided to see what the hype was about. I made today my cheat day and wanted something to make it worth my while. I stopped by and there wasn't much of a line and Gill was very friendly, kind, and patient as I made my decision. I was pleased to see there's complementary peanuts and also the soda machine is a digital touch screen. The dining area was super clean and the smell of all beef patties filled the air. I ended up with a bacon double cheeseburger and fries. The fries was hot and crispy and the Burger was lustful and juicy. I'm full as I type this review and will definitely come back, on my next cheat day. And shout out to Gill for the awesome service. read more

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Fries were delicious but extremely salty. The burger was good but wetter than normal five guys. The restaurant wasn't dirty either. The food was quick and the chefs and cashiers were nice. The milkshake was good too. read more

Person in front of me had hair in their food and the process of them getting a reimbursement was horrible, then I ordered a plain hamburger and it said that on my receipt. Also, a worked quit in the middle of the shift right in front of all the customers. Overall horrible. read more

When I can't get what I REALLY WANT in a burger... 5 guys is always there to the rescue. And being strategically placed, I'm never far from being rescued. Juicy. Fresh. Made to order. ALWAYS filling. This is the marriage of sit down dining burger + fast food burger. Prepared to order, but no long time constraint... hello this is winning. Fresh cut fries like my Mom used to make; thick enough to stand up to ketchup. I think they call them steak fries or something like that nowadays. Anyway... Adding toppings or condiments is the rave... no two burgers are the same. And I would be remiss in not mentioning the DRINK MACHINE... combos out the wazoo!!!! Helllo. Ca'ch me there. Lol #cashmeoutside lol. read more

Normally I would give 5 stars because this is my favorite burger place, they are always spot on, but tonight my fries were drowning in salt, like I couldn't even eat them!! Please STOP salting the fries so much! read more

WHERE ARE NOLA'S AFFORDABLE QUALITY BURGERS? I so miss Phil's Grill's build your own with a side for less than $10, and Baie Rouge's with those decadent Brie fries. Many places either have outrageous prices ($17.40 at Red Dog Diner or Dis & Dem, $21 at LPG after tax & tip) or are inconsistent like heartbreaker D'Macs. A VIABLE FAST FOOD ALTERNATIVE 1. It's counter service so there's a nominal tip jar (like better versions at Company burger, Martin's and Bayou Hot Wings). 2. There are refillable cold drinks (Smashburger has refillables but it's a lame product). 3. They are huge, yet with a side are less than $10 (Yo Mama's are just a couple of dollars more and so much better, however maneuvering the Quarter is a deal killer). 4. They seem to be real food (unlike BK, McDonalds, Rallys, etc; but Jeez I wish we'd finally get a Whataburger). So... WHERE ARE NOLA'S AFFORDABLE QUALITY BURGERS? (This space to be completed with recommendations) read more

It was okay, I just want to try with all the hypes about it. It was okay. Burger was huge! And messy at the same time, other than it just a burger to me read more

Yhis is a great five guys, joyful staff, great burger, will Definitely be back to this location!! read more

Five Guys - Burgers Near Me - New Orleans, Louisiana

Five Guys serves a classic burger with great toppings, but why does it take 40 minutes to get one in New Orleans? I've been to other Five Guys in the DC area that were serving what seemed to be similarly large crowds, but managed to get my order to me within ten minutes. Ditto the In-and-Out burger in Hollywood (different chain, different coast, same idea). As has happened with other national chains who set down in New Orleans (looking at you, Uptown Wal-Mart, where you never have my cats' food in stock and I have to wait a half-shift to check out), just throwing more staff at the problem doesn't seem to work. They were all back there, busy, working hard, but somehow unable to to move that line of partly assembled burgers any faster. To be fair, this was right before an away Saints game and many of my fellow New Orleanians apparently thought a Five Guys before kickoff would be just the thing. (And truth be told, they were right). Still I can't give a starry recommendation to a place that charges me $12 for an admittedly great burger, fries, and cold drink but makes me stand around waiting almost an hour for it--and missing the kickoff, too. Finally--and hold on, because this is really a tangent--I did suffer an element of guilt for not patronizing our home grown Company Burger or TruBurger or that new place at Jackson & Magazine or any other of our local shops. Part of what makes New Orleans something more than just another big city along Interstate 10 are our unique, diverse, and entirely local restaurants--the places for which one pines when every exit on a road trip presents nothing but Chilis upon Waffle Houses atop Applebee's, with (more recently) yes, sometimes a Five Guys tucked in. I can recommend the burgers, food, atmosphere, and--except for the lonnnng wait--the friendly service at our local Five Guys, but my red meat budget will continue include our local vendors. read more

The music is great and the hamburgers are good, over priced but good. $12.61 for a regular burger with no extras, a "little fry" and regular (not large) fountain drink. Pro Tip: Take your food to go instead of dining in. I witnessed the busboy wiping down 10 tables with the same towel that he used to wipe the seats of all of the chairs. No spray cleaner. I wish I would have captured a video but I was too disgusted. In case you didn't already know, this practice causes foodborn illness and Norovirus. My suggestion to the manager and district manager who are supposed to be watching for these things: Take a food safety class and pay attention when they tell you about cleaning tables and chairs with the same towel. Here is a reference in case you're Google machine isn't working: http://www.consumeraffairs.com/news/how-to-tell-if-a-restaurant-is-clean-or-not-030513.html read more

Five Guys - Burgers Near Me - New Orleans, Louisiana

Burgers are worth the price but 4 bucks for small fries that half or thrown in garbage wasteful. 3.75 for a small drink. Overall not worth the cost. read more

The employees are extremely rude. If I could I would have given no stars. This was my second incident with this location so I will not be dining there again. read more

Shorter of the two female employees working 1/3/23 at 5:50pm was extremely rude, simply because I was picking up a delivery. They obviously did not even start making the order even though it was 15 minutes after the pick time. Restaurants need to prioritize these orders as much as regular ones. Bad service, negative people. read more

They put sugar on my fries instead of salt. Wasn't bad, but I don't think that's an actual recipe they're supposed to make.

Unbelievable. We ordered $45 worth of food. 3 burgers, hot dog and grilled cheese. While their system is easy to use, with many refinements with different condiments., it would be easier if they read the order when preparing. Plain is plain! When calling for a manager, the manager just handed me to an order taker crew person. No customer service from him on Saturday night 0600 PM Won't go back to Five Guys again. My burger was missing grilled onions. Guess they just make it like they like their burgers. read more

One of the better burger options in Mid City. Definitely better than those fast food joints that will certainly make you regret those decisions. The service is always great here, very jubilant attitudes usually working. If you've ever been to a Five Guys you should expect that same Five - Guy experience. I've always been satisfied with the outcomes here. The burgers are never overcooked, the fries are seasoned and taste like real potatoes, they've incorporated the fountain drink machine from the future, it's all pretty legit. Oh and not to forget the complimentary peanuts you can help yourself to when walking in. I dig that little additive to their whole experience, it all works well. I'll usually do a bacon cheeseburger, dressed, with grilled onions and a little bbq sauce added. A good choice. Do it. read more

Five guys is a combination of really excellent fast food and nostalgia for me. I went to high school around the corner from the first original Five Guys in Virginia and had known the magic since well before the south did (circa 2005). Many an afternoon was spent after sports practice gorging myself on a cheeseburger "All the Way" with extra onions and a large Cajun fries.... It's actually the first place I learned "dressed" was a New Orleans-only term. So when I was craving a burger, wanted something fast, and wanted something substantially better than your typical fast food so we stopped here. SUPER glad I did; it's just like my nostalgia remembers! The location was super clean, the line was short, staff was friendly, and we got our food in under 10 minutes. We got to watch it get cooker fresh right in front of us while snacking on the salted peanuts they have out for you to enjoy while you wait (PEANUT ALLERGIES BEWARE). Toppings were super fresh, burgers were tender and juicy, and for $22 we got two double cheeseburgers with all the toppings (including grilled onions and mushrooms), and a super huge large fries. Seriously, they pride themselves on dumping all those extra fries in the bag, no stinginess there!!! Will definitely be back because it brought back so many great memories! read more

Good hamburgers. Buns are a bit "pasty", fries are top shelf. Soft drinks come from a cool serve yourself machine. The burgers are great, in spite of the buns. read more

The absolute worst five guys dining experience I've ever had. I placed an order for pick up at 7:19 pm, food was suppose to be ready at 7:27. We ordered a double bacon cheeseburger with toppings including lettuce and onion, single cheeseburger with lettuce and grilled onions only, large fry, grilled cheese and two root beers. Sent my husband in at 7:30. Nothing was made. Wasn't even started. No one would tell him anything. People who came way after us all left with their food. We did not receive our food until 8:05 PM. We were late to our event. So we not only lost 40$ for being late, but 40$ for the food we ordered which they told my husband they couldn't refund him because I did it through the app? Their app, not 3rd party, their option to order take out. His burger did not even come with bacon, missing the onions and lettuce he ordered. My burger had ketchup, I did not order ketchup, it makes me sick which is why it wasn't selected. Our root beers did not even have lids. I think we should be refunded. Our food was 35 minutes late, not even what we ordered by any means, no lids for the Togo drinks, and you gave my husband the run around. They said "we are behind" clearly? But hardly anyone was there, maybe 11 people tops.. Despicable. read more

This is the Five Guys in Mid-City Marketplace. North Carrollton Avenue at the Lafitte Greenway (St. Louis Street). Food is amazing and fries are fresh cut and never frozen. Staff is friendly and amazing!!! This is my favourite location!!! I love my Five Guys!!!!! 5/5!!! read more

Five Guys - Five Guys menu- Standard Fast Food Fare. Chips/Fries are cut in house. Fresh, never frozen. - Burgers Near Me - New Orleans, Louisiana

I Ordered a Regular Fries and waited 15 Mins!! It was at least 5 to 6 cooks and they weren't that busy!! I told them about my order and they could not find the ticket!! I waited and waited and still never got my order!!! It seems as if they weren't concerned at all!! Very unprofessional!! And it may be a while before I go back!! read more

One word...reckless. Blatant disregard for covid protocols -- 15 people walked in without masks and nothing was said to them and they were allowed to walk freely around the store. Will not be going back for a WHILE. read more

Terrible service. They take forever to get the order ready. Multiple poor experiences. They need to hire better people.

Always hot and fresh. Always good food. Sometimes a bit of a wait. I would order it then pick it up to avoid that. Friendly though

The food is always fresh and tasty! Fries are my favorite IN THE CITY. The staff is always friendly and the wait time is very reasonable. I DEFINITELY WILL BE BACK SOON! SO SATISFYING. read more

DO NOT ORDER FROM THIS LOCATION.... I ordered online and paid online. Arrived at the shop and since we are in quarantine I knocked on the door. A young woman in slippers and no uniform came to the door and asked me my name. I waitEd outside for 25 minutes for my order to be ready. I took a photo of what I was observing inside the store. The two women wearing slippers both had their own food on the red counter. If I could have gotten my money back I would have. One of the workers kept coming from the food prep area to eat fries and have some of her drink. Disgusting! Such a shame- we tried to support a local restaurant during this time of crisis, sorry we did. read more

Five Guys - Employees eating and drinking in the order prep area. - Burgers Near Me - New Orleans, Louisiana

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I came here yesterday for a quick lunch. First off I think they are way too expensive. Mom and I got small cheeseburgers 2 drinks and split fries. $22.00. The burger had zero flavor. Mom's burgers was doused in way too much mayo. The fries were over salty. Parking is a nightmare as well! read more

I don't see the big deal. Smashburger (chain) does a better burger. Company Burger (local joint) does a far superior burger. Burger King (mega-chain) does better fries. Everyone does better decor and better staff. I suppose, if you want a quiet place to eat a burger that's not objectionable, this is it. If you want to see everything that's going in your mouth, this is also your joint. It's expansive and well-lit. (But really, is that a compliment?) Coke Freestyle machines round out this experience. My burger was just fine, thank you. The fries were terrible. The peanuts were superfluous. The bathrooms are tiny, and I think that plastering all of their press all over the restaurant is tacky. Accessibility notes: doors open out. Loose peanuts in the restaurant. No Braille menu or signage. Counter is high. Well-lit. Can get loud at peak hours. read more